
Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.
Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.
The home has 58 well-appointed...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Lana Wright(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
Alexandra House Reviews (111)
Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Alexandra House has 111 reviews.
I came for respite in May-June for 4 weeks and decided to stay as the staff are very caring and kind to me, also I have company as and when I want it. I do not have anything to worry about anything anymore.
Thank you for your review. I am so pleased you enjoyed your stay with us. Wishing you all the very best.
My brother-in-law loves being in Alexandra House, the staff are first in class in all respects. Care, kindness, and thoughtful too. He feels extremely pampered. He feels safe too and no longer feels vulnerable.
I am delighted your brother-in-law is enjoying being with us at Alexandra House, it means so much to all the staff to read such wonderful comments. Thank you!
The lady in charge is very helpful and has good knowledge of the practices. I feel the home is very welcoming and the staff work very hard. Also, they put on very good gatherings. The last one was the jubilee. Fantastic!
Thank you for your review, I am glad you enjoyed the jubilee celebrations. It's wonderful to read such positive feedback on the home, thank you again!
Superb care for my mother. All staff so kind and helpful. Comfortable room. Well maintained building. Dignity and respect from all staff. Thank you so much.
Thank you for taking the time to leave us a review, I am delighted to read how well your mother is being cared for in Alexandra House. Wishing you all the best.
The staff were very helpful during our visits, especially with covid protocols. They were very friendly and gentle with our uncle and we could tell he was well taken care of.
Thank you Christopher for taking the time to leave a review. I am so pleased to hear how happy you are with your uncle's care at Alexandra House. Wishing you all the very best.
The staff are doing a great job taking care of the patients. The staff seem very kind and compassionate when working with the patients. The patients seem happy and well taken care of.
Thank you for your comments, I am so pleased to hear what a wonderful job our staff are doing at Alexandra House. I'll be sure to pass on your comments. All the best.
All the staff were respectful and caring to my mum in her last days. They have a difficult job working with Dementia residents, but as a team, support each other to a high standard. I would recommend this care home to any friends for their relatives.
Very attentive.
All-round lovely experience.
After seeing the departure of the care home manager I have noticed a much better atmosphere in the home. The acting manager is much more professional and so friendly regarding contacting me with any issues there are regarding my father. I feel any conversation we have is not rushed and taken very seriously and in a very professional manner. All staff involved with my father are all 5-star.
My husband was a resident for a four-week respite stay. He was well cared for during his stay and appeared to relate well to members of staff. Should the need for a further respite stay arise then I would not hesitate to contact Alexandra House again.
I have been well treated and even under trying circumstances have been treated with understanding and dignity. The staff have been wonderful, kind and gentle with me, and welcoming.
My fiance loves being in Alexandra House. The staff are wonderful and very helpful. He has been extremely well cared for and I have no complaints at all. There has been a personal problem and the staff have bent over backwards to accommodate us. If we could afford the fees then we would stay but unfortunately, we can't. So it is with a sad and heavy heart my fiance will be leaving soon. The home have done everything they can so he didn't have to move. I wish he didn't have to.
The standard of care seems to be wonderful. Very caring environment and staff. Lovely rooms and building, warm, clean, comfortable and friendly.
My sister and I are very pleased with Mum's care. The staff are very friendly and good at informing me of anything happening. It is a very enjoyable place to visit.
After a 6-week respite stay, my mother had no hesitation in deciding to become a permanent resident at Alexandra House. Since being in their care she has returned to her happy, bubbly self and this is so very heartwarming to see. Before her stay she was living in a flat alone with occasional care and had become very low with the isolation Covid19 created. The care she has received has been second to none in every area. The staff have catered to her every physical need with personal care, health-related care and her complex dietary and medical needs. Emotionally they have given her so much time and attention which she thrives on. The communication between the home and I have been exceptional. I am kept informed of everything that happens and always in a very professional and caring manner. This home is exactly what my mother needed, the staff are all very attentive and always very happy and positive which is always a relief when you are trusting them with the care of a loved one.
All-round care is excellent. Careers so friendly. They all tried to calm patients, I am very impressed. The food is very nice - enjoyable. Dining room is bright, the tablecloths are a nice touch too.
A home from home. Nothing is too much trouble for the staff who always have the residents best interest foremost.
This is exactly the place I would wish to be cared for in should it ever be necessary. Clean, welcoming and spacious. Staff are all very friendly, cheerful and caring and this is always reflected in the way my friend talks about the home and the staff. There is no more deserving place for praise than Alexandra House! Thank you to them all.
My mother has been a resident at Alexandra House since July 2019, after having a number of falls and issues at home. She has been very happy there and I have been so pleased with the level of care the care home provides. The processes and logistics of getting mum into the home at very short notice were smooth and efficient, but the key to this home's success, in my mind, is the amazing level of kindness the staff show to the residents. The care is bespoke in nature, and the staff continually go the extra mile in their support for the residents. The accommodation is first class, as is the cleaning (mum's room and en-suite is always spotless). The food is very good, and again, bespoke to the residents' needs and wants as necessary. I cannot recommend Alexandra House enough. I have some experience of other care homes, and Alexandra House is in a completely different class to others I am aware of.
My mum spent three weeks at Alexandra House for much-needed respite. The kindness and care shown by all staff there was second to none, from our initial enquiry to the minute she left to return home. Mum really enjoyed her time at the home and left a much better person, fit and well, than when she arrived. Thank you to everyone at Alexandra House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 16 Jul 2026
Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Alexandra House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (1)

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.
My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.
I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”
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