Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 103 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lana Wright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Alexandra House Reviews (103)

9.8

Alexandra House has a Review Score of 9.8 (9.835) out of 10, based on 46 reviews in the last 2 years.
Over all time Alexandra House has 103 reviews.

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Date Published
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Reviewer Connection to Alexandra House
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Total of 103, showing 61-80
Review from Cheryl P (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After seeing the departure of the care home manager I have noticed a much better atmosphere in the home. The acting manager is much more professional and so friendly regarding contacting me with any issues there are regarding my father. I feel any conversation we have is not rushed and taken very seriously
and in a very professional manner. All staff involved with my father are all 5-star.
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Review from V B (Wife of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for a four-week respite stay. He was well cared for during his stay and appeared to relate well to members of staff. Should the need for a further respite stay arise then I would not hesitate to contact Alexandra House again.
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Review from John S (Resident) assisted by family/friend published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well treated and even under trying circumstances have been treated with understanding and dignity. The staff have been wonderful, kind and gentle with me, and welcoming.
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Review from Elizabeth H (Partner of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fiance loves being in Alexandra House. The staff are wonderful and very helpful. He has been extremely well cared for and I have no complaints at all. There has been a personal problem and the staff have bent over backwards to accommodate us. If we could afford the fees then we would stay but unfortunately,
we can't. So it is with a sad and heavy heart my fiance will be leaving soon. The home have done everything they can so he didn't have to move. I wish he didn't have to.
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Review from Timothy H (Son of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care seems to be wonderful. Very caring environment and staff. Lovely rooms and building, warm, clean, comfortable and friendly.
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Review from S P (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very pleased with Mum's care. The staff are very friendly and good at informing me of anything happening. It is a very enjoyable place to visit.
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Review from Peter G (Son of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a 6-week respite stay, my mother had no hesitation in deciding to become a permanent resident at Alexandra House. Since being in their care she has returned to her happy, bubbly self and this is so very heartwarming to see. Before her stay she was living in a flat alone with occasional care and
had become very low with the isolation Covid19 created. The care she has received has been second to none in every area. The staff have catered to her every physical need with personal care, health-related care and her complex dietary and medical needs. Emotionally they have given her so much time and attention which she thrives on. The communication between the home and I have been exceptional. I am kept informed of everything that happens and always in a very professional and caring manner. This home is exactly what my mother needed, the staff are all very attentive and always very happy and positive which is always a relief when you are trusting them with the care of a loved one.
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Review from M H (Sister of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All-round care is excellent. Careers so friendly. They all tried to calm patients, I am very impressed. The food is very nice - enjoyable. Dining room is bright, the tablecloths are a nice touch too.
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Review from S R (Daughter of Resident) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A home from home. Nothing is too much trouble for the staff who always have the residents best interest foremost.
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Review from L B (Friend of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is exactly the place I would wish to be cared for in should it ever be necessary. Clean, welcoming and spacious. Staff are all very friendly, cheerful and caring and this is always reflected in the way my friend talks about the home and the staff. There is no more deserving place for praise than
Alexandra House! Thank you to them all.
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Review from Rob H (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Alexandra House since July 2019, after having a number of falls and issues at home. She has been very happy there and I have been so pleased with the level of care the care home provides. The processes and logistics of getting mum into the home at very short notice were
smooth and efficient, but the key to this home's success, in my mind, is the amazing level of kindness the staff show to the residents. The care is bespoke in nature, and the staff continually go the extra mile in their support for the residents. The accommodation is first class, as is the cleaning (mum's room and en-suite is always spotless). The food is very good, and again, bespoke to the residents' needs and wants as necessary. I cannot recommend Alexandra House enough. I have some experience of other care homes, and Alexandra House is in a completely different class to others I am aware of.
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Review from S R (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent three weeks at Alexandra House for much-needed respite. The kindness and care shown by all staff there was second to none, from our initial enquiry to the minute she left to return home. Mum really enjoyed her time at the home and left a much better person, fit and well, than when she arrived.
Thank you to everyone at Alexandra House.
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Review from Jo S (Daughter of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only a resident of Alexandra House for four months but she felt at home from the moment she arrived. This was a great comfort to all the family as we know Mum was safe and cared for when we were unable to see her due to Coronavirus. Both Mum and I were always treated with kindness and all the
staff treated Mum with dignity both before and after she had passed away, which was very moving and greatly appreciated. I was especially touched when all available staff lined up to say goodbye to Mum when she was being taken out for the last time. I will always feel lucky that Mum was in their care for her final few months.
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Review from W B (Next of Kin) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this care home.
The attention to the resident's needs is very good and caring.
I can highly recommend them.
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Review from A G (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently found myself in the difficult situation of needing to arrange residential care for my mother who had a diagnosis of Alzheimer's. I viewed Alexandra House and was immediately impressed by the professionalism of the manager and the friendliness of her team. Every member of staff greeted us
with a hello and a smile as I passed them during my guided tour. this warm approach continued throughout my mother's residency and fuelled the positive atmosphere that pervades at Alexandra house. I visited my mother often at unannounced times of day (and night). During my visits, I witnessed conversations between staff and residents, all of which were, without exception, friendly, kind and respectful interactions. The staff took the time to get to know my mother as an individual and when she sadly entered her end of life phase, Alexandra House staff were there to support her with dignified and pain-free care. Family visited during this difficult time and were made welcome by the staff 24/7. It is fair to say that the staff provided empathetic yet pragmatic support not only to my mother but to her family too, which was invaluable in helping us cope with my mother's circumstances.
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Review from G H (Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful and caring and facilities excellent. I feel safe here and well looked after.
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Review from Alastair W (Son of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Alexandra House for about 15 months. Throughout that time she was looked after extremely well in a caring, considerate and compassionate way.
In the last month of her life, she was largely unresponsive but cared for and nursed by the team at Alexandra House. Any amount of money
couldn’t have bought her better care anywhere else. Her dignity was respected by all of the team at all times. Their care, patience and attention to detail were marvellous.
It is difficult to single out individuals, the cleaners were considerate, the reception staff respectful, the caring staff on hand day and night for my mother. Their professionalism is a reflection of the leadership at Alexandra House from both the manager and her deputy.
I thank them all for their care of my mother and would highly recommend Alexandra House to anybody looking for somewhere where their loved ones are safe, respected and well cared for.
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Review from Laurence M (Son of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment Dad was assessed for admittance he was made to feel at home and involved in the way that he wanted to be cared for. He was leaving his own home, that he loved, and that difficult transition was handled with exceptional care and consideration. All of the staff, the care staff, administration
staff, catering staff, housekeeping and management were so clearly invested in the care and wellbeing of their charges that we felt absolutely confident in leaving Dad in their hands. A relative of mine, who visited Dad, said she felt that the accommodation had a boutique hotel feel. The layout and the facilities are first class and it is clearly a building designed for purpose. Every effort is made to promote a community feel with outings and in house events to stimulate and entertain. We are so pleased that we found Alexandra House for Dad. We would not hesitate to recommend it.
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Review from J C (Sister-in-law of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with building, wide corridors with pictures to help residents identify where their room is, all fresh and clean, love the idea of showing diners the main courses and puddings as well as having a proper menu stand on tables.
Cannot praise the staff enough for caring! Lovely relaxed attitude
to residents, joking and joining in entertainments provided. If I have to go into a care home, I will ask for my son's to put me in this one! Well done everyone, I enjoy visiting.
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Review from A M (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day we looked around this home to the day my mother had to leave we were treated with kindness, honesty, respect and dignity. There was always a willingness to help, advise and generally assist us in any way possible. Communication was brilliant. If it wasn't for family circumstances my mother
would still be there. It was great to know mum had various activities organised that she could participate in most days and family were able to join in too.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Alexandra House is calculated as follows: ( (463 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 541 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.