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Alexandra House

88a Alexandra Road, Parkstone, Poole, Dorset BH14 9EW
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Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)
Alexandra House, Poole
The care given was exceptionalTeresa D(Daughter of Resident/Service User)
Alexandra House, Poole
The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)
Alexandra House, Poole

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lana Wright(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Alexandra House Reviews (111)

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9.8

Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years. Over all time Alexandra House has 111 reviews.

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Showing 111 reviews matching selected criteria
Review from G B (Resident / Service User) published on 7 September 2022 Submitted via Postal Card
Overall Experience

I came for respite in May-June for 4 weeks and decided to stay as the staff are very caring and kind to me, also I have company as and when I want it. I do not have anything to worry about anything anymore.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review. I am so pleased you enjoyed your stay with us. Wishing you all the very best.

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Review from P B (Sister-in-law of Resident) published on 2 September 2022 Submitted via Postal Card
Overall Experience

My brother-in-law loves being in Alexandra House, the staff are first in class in all respects. Care, kindness, and thoughtful too. He feels extremely pampered. He feels safe too and no longer feels vulnerable.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

I am delighted your brother-in-law is enjoying being with us at Alexandra House, it means so much to all the staff to read such wonderful comments. Thank you!

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Review from Gina N (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

The lady in charge is very helpful and has good knowledge of the practices. I feel the home is very welcoming and the staff work very hard. Also, they put on very good gatherings. The last one was the jubilee. Fantastic!

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review, I am glad you enjoyed the jubilee celebrations. It's wonderful to read such positive feedback on the home, thank you again!

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Review from J B (Son of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

Superb care for my mother. All staff so kind and helpful. Comfortable room. Well maintained building. Dignity and respect from all staff. Thank you so much.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for taking the time to leave us a review, I am delighted to read how well your mother is being cared for in Alexandra House. Wishing you all the best.

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Review from Christopher M (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

The staff were very helpful during our visits, especially with covid protocols. They were very friendly and gentle with our uncle and we could tell he was well taken care of.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you Christopher for taking the time to leave a review. I am so pleased to hear how happy you are with your uncle's care at Alexandra House. Wishing you all the very best.

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Review from Jeremy M (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

The staff are doing a great job taking care of the patients. The staff seem very kind and compassionate when working with the patients. The patients seem happy and well taken care of.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your comments, I am so pleased to hear what a wonderful job our staff are doing at Alexandra House. I'll be sure to pass on your comments. All the best.

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Review from M M (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

All the staff were respectful and caring to my mum in her last days. They have a difficult job working with Dementia residents, but as a team, support each other to a high standard. I would recommend this care home to any friends for their relatives.

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Review from Joe H (Grandson of Resident) published on 11 March 2022 Submitted via Postal Card
Overall Experience
Super, friendly staff.
Very attentive.

All-round lovely experience.

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Review from Cheryl P (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card
Overall Experience

After seeing the departure of the care home manager I have noticed a much better atmosphere in the home. The acting manager is much more professional and so friendly regarding contacting me with any issues there are regarding my father. I feel any conversation we have is not rushed and taken very seriously and in a very professional manner. All staff involved with my father are all 5-star.

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Review from V B (Wife of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

My husband was a resident for a four-week respite stay. He was well cared for during his stay and appeared to relate well to members of staff. Should the need for a further respite stay arise then I would not hesitate to contact Alexandra House again.

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Review from John S (Resident / Service User) published on 5 July 2021 Submitted via Postal Card
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I have been well treated and even under trying circumstances have been treated with understanding and dignity. The staff have been wonderful, kind and gentle with me, and welcoming.

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Review from Elizabeth H (Partner of Resident) published on 21 June 2021 Submitted via Postal Card
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My fiance loves being in Alexandra House. The staff are wonderful and very helpful. He has been extremely well cared for and I have no complaints at all. There has been a personal problem and the staff have bent over backwards to accommodate us. If we could afford the fees then we would stay but unfortunately, we can't. So it is with a sad and heavy heart my fiance will be leaving soon. The home have done everything they can so he didn't have to move. I wish he didn't have to.

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Review from Timothy H (Son of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

The standard of care seems to be wonderful. Very caring environment and staff. Lovely rooms and building, warm, clean, comfortable and friendly.

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Review from S P (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card
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My sister and I are very pleased with Mum's care. The staff are very friendly and good at informing me of anything happening. It is a very enjoyable place to visit.

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Review from Peter G (Son of Resident) published on 7 December 2020 Submitted via Website
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After a 6-week respite stay, my mother had no hesitation in deciding to become a permanent resident at Alexandra House. Since being in their care she has returned to her happy, bubbly self and this is so very heartwarming to see. Before her stay she was living in a flat alone with occasional care and had become very low with the isolation Covid19 created. The care she has received has been second to none in every area. The staff have catered to her every physical need with personal care, health-related care and her complex dietary and medical needs. Emotionally they have given her so much time and attention which she thrives on. The communication between the home and I have been exceptional. I am kept informed of everything that happens and always in a very professional and caring manner. This home is exactly what my mother needed, the staff are all very attentive and always very happy and positive which is always a relief when you are trusting them with the care of a loved one.

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Review from M H (Sister of Resident) published on 6 November 2020 Submitted via Postal Card
Overall Experience

All-round care is excellent. Careers so friendly. They all tried to calm patients, I am very impressed. The food is very nice - enjoyable. Dining room is bright, the tablecloths are a nice touch too.

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Review from S R (Daughter of Resident) published on 30 September 2020 Submitted via Postal Card
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A home from home. Nothing is too much trouble for the staff who always have the residents best interest foremost.

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Review from L B (Friend of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

This is exactly the place I would wish to be cared for in should it ever be necessary. Clean, welcoming and spacious. Staff are all very friendly, cheerful and caring and this is always reflected in the way my friend talks about the home and the staff. There is no more deserving place for praise than Alexandra House! Thank you to them all.

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Review from Rob H (Son of Resident) published on 3 September 2020 Submitted via Website
Overall Experience

My mother has been a resident at Alexandra House since July 2019, after having a number of falls and issues at home. She has been very happy there and I have been so pleased with the level of care the care home provides. The processes and logistics of getting mum into the home at very short notice were smooth and efficient, but the key to this home's success, in my mind, is the amazing level of kindness the staff show to the residents. The care is bespoke in nature, and the staff continually go the extra mile in their support for the residents. The accommodation is first class, as is the cleaning (mum's room and en-suite is always spotless). The food is very good, and again, bespoke to the residents' needs and wants as necessary. I cannot recommend Alexandra House enough. I have some experience of other care homes, and Alexandra House is in a completely different class to others I am aware of.

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Review from S R (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

My mum spent three weeks at Alexandra House for much-needed respite. The kindness and care shown by all staff there was second to none, from our initial enquiry to the minute she left to return home. Mum really enjoyed her time at the home and left a much better person, fit and well, than when she arrived. Thank you to everyone at Alexandra House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (27) & Events (0)

News
  • 16 Jul 2026

    Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...

  • 02 Jun 2026

    Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...

  • 27 May 2026

    Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (6)

  • 30 Jan 2026Recipient: Care South
  • 31 Jan 2025Recipient: Care South
  • 31 Jan 2024Recipient: Care South

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (1)

Lana Wright
Lana WrightJob Title:Home ManagerJoined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.

My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.

I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

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