Submit a Review for Brockington House
35 Hafod Road, Hereford, HR1 1SQ
View full details of Brockington HouseLatest Reviews for Brockington House
05 February 2026
My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.
29 January 2026
I am always treated with such kindness and dignity - I cannot fault my care here.
29 January 2026
My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I
have seen to all.
29 January 2026
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.
As a visitor, I always feel welcomed.
22 January 2026
As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.
22 January 2026
My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working
there as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.
22 January 2026
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.
I have no complaints at all!
22 January 2026
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.
Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding
of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.
08 January 2026
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.
A happy 2 weeks & able to cope on my own at home afterwards. Thank you
13 October 2025
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
13 October 2025
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
10 October 2025
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
10 October 2025
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is
sometimes not.
09 October 2025
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
07 October 2025
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
07 October 2025
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and
continue to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
07 October 2025
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
07 October 2025
Many thanks for your continued care of my mother
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
07 October 2025
Very good clean friendly very helpfull.
28 August 2025
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him
heavily sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.
Latest Reviews for Brockington House
05 February 2026
My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.
29 January 2026
I am always treated with such kindness and dignity - I cannot fault my care here.
29 January 2026
My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I
have seen to all.
29 January 2026
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.
As a visitor, I always feel welcomed.
22 January 2026
As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.
22 January 2026
My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working
there as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.
22 January 2026
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.
I have no complaints at all!
22 January 2026
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.
Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding
of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.
08 January 2026
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.
A happy 2 weeks & able to cope on my own at home afterwards. Thank you
13 October 2025
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
13 October 2025
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
10 October 2025
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
10 October 2025
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is
sometimes not.
09 October 2025
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
07 October 2025
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
07 October 2025
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and
continue to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
07 October 2025
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
07 October 2025
Many thanks for your continued care of my mother
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
07 October 2025
Very good clean friendly very helpfull.
28 August 2025
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him
heavily sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.