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Brockington House

35 Hafod Road, Hereford, Herefordshire HR1 1SQ
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The care was second to none.Sian C(Daughter of Resident/Service User)
Brockington House, Hereford
She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)
Brockington House, Hereford
Brockington House, Hereford

Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.

With 70 beautifully furnished en-suite...  

Care Provided by Brockington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,878From £1,978
Residential Dementia CareFrom £1,878From £1,978
Nursing CareFrom £1,878From £1,978
Nursing Dementia CareFrom £1,878From £1,978

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

Contact Brockington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shann Thomas(Home Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (131)

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9.7

Brockington House has a Review Score of 9.7 (9.656) out of 10, based on 39 reviews in the last 2 years. Over all time Brockington House has 131 reviews.

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Review from A D (Respite Resident) published on 6 July 2026 Submitted via Postal Card
Overall Experience
I was impressed by the facilities on offer, for example the access to books and exercise. Every member of staff I had contact with was polite, charming and eager to please.

Personally, I felt that the standard of some of the meals was below the standard I had expected. Also I was disapointed not to have a view. For a personal note, I felt that my bed was not as comfortable as anticipated.

Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington House
Thank you for your feedback.
We are pleased to hear you were impressed with the facilities and that you found all staff polite, charming, and eager to help.
Your comments regarding the meals, room view, and bed comfort have been noted and will be shared with the relevant teams for review and consideration.

Thank you again for taking the time to share your views.

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Review from S R (Son of Resident) published on 15 May 2026 Submitted via Website
Overall Experience

My Mother has just left the home following a month of respite care. She was treated and cared for wonderfully by all the staff. Great care was taken to make her welcome and safe and both my sister and I were made to feel very confident that she would be looked after in what was a very challenging period for us as a family. Visits to her were made easy and relaxed and information about how she was doing and how things were going were shared with us regularly. In short we would heartily recommend Brockington House and thank everyone there for looking after our mother so well

Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington House

Thank you so much for your kind words. We are delighted to hear that your mother felt welcome and safe during her respite stay. It was our pleasure to care for your mother, and we thank you for recommending Brockington House.

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Review from M D (Son of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience
Following a stroke, my 96-year-old mother could no longer live independently. 24/7 care was needed.
Mum has settled in really well and is positively thriving in the home environment.

All of the staff go the extra mile and really encourage Mum to remain as independent as possible. Joining with other residents for activities and meals has been of great benefit to her. Happy and healthy. Couldn't ask for more.

Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington House

We really appreciate you taking the time to share your experience. It's fantastic to hear that your mother is happy.

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Review from Peter C (Husband of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

Always friendly and professional, the biggest compliment I can say is that I trust them to look after my wife (Carole) tenderly and compassionately.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words which I will pass on to the team it is a pleasure to care for your wife.

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Review from J J (Respite Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

The purpose of my stay at Brockington House, for nearly 7 weeks was to recuperate from surgery to my knees. During this time my main aim to achieve the best recovery, was combining rest and regular exercises. It always felt to me that all members of staff, of any role, ensured I was cared for aplenty. Even during some dark recovery days, staff gave me encouragement, dignity, respect, empathy with kindness and always tasty meals, a cosy bedroom and plenty of entertainment every day - if I desired. It is a happy place. I feel grateful to have chosen Brockington to help me heal.

Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington House

Thank you so much for sharing your wonderful feedback. It means a great deal to us to know you felt respected, comfortable, and well supported by everyone.

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Review from L M (Friend of Resident) published on 27 March 2026 Submitted via Postal Card
Overall Experience

When my friend was diagnosed with early dementia and Alzheimer's, she made the decision herself to move to Brockington. She liked the "Hotel with Care" and the wine with her meals! Not to mention the silver service! During her 3 years at Brockington House, her changing needs have been more than met, and it has been a great comfort to me knowing that she has been happy and so well cared for. Without exception, the staff are brilliant, such a remarkable team with such a skilful leader.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind review and it was our pleasure to care for your friend

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Review from S H (Friend of Resident) published on 27 March 2026 Submitted via Postal Card
Overall Experience
This is definitely a hotel with care a five-star hotel, with the very best of care. Brockington is staffed by a faultless, caring and skilled team who are led by the best of leader.
The activities are plentiful, entertaining and stimulating.

Thank you for looking after my friend so well.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words and it was our pleasure to care for your friend

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Review from Grant C (Son of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words which I will pass on to the team

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Review from Janet W (Resident / Service User) published on 29 January 2026 Submitted via Postal Card
Overall Experience

I am always treated with such kindness and dignity - I cannot fault my care here.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words we are pleased that you are so confortable with us

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Review from Jacquie H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I have seen to all.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words which I will pass to the team

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Review from J A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.

As a visitor, I always feel welcomed.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words it is our pleasure to care for you.

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Review from Louise B (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words and review and I am very happy we were able to help

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Review from S F (Niece of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working there as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words and review we are delighted that you are happy with the care and support provided

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Review from J F (Resident / Service User) published on 22 January 2026 Submitted via Postal Card
Overall Experience
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.

I have no complaints at all!

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind review and we are so happy that you have settled so well.

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Review from Laura K (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.

Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your very kind words and we are happy that you are pleased with the care and experience.

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Review from Christine E (Respite Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.

A happy 2 weeks & able to cope on my own at home afterwards. Thank you

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words we are very pleased that we assisted your recovery. And that you are now doing well.

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Review from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.

The staff (pinkies) were amazing and made her remaining time at Brockington House very happy.

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Review from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner

Encouragement to go to entertainment activities

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Review from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)

Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes not.

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Review from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 August 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (90) & Events (0)

News
  • 17 Jul 2026

    One of the many ways we ensure our ladies and gentlemen remain stimulated is by playing traditional games, such as Scrabble and Dominoes which encourage them to think about words...

  • 22 Jun 2026

    If you used to love going on cruises but this is no longer possible, the next best thing is stepping on board for our virtual cruise week. On our most...

  • 22 Jun 2026

    As part of The Care Workers’ Charity National Sports Day, we held a week-long programme of sport related activities for our ladies and gentlemen. This included a trip out for...

Upcoming Events

There are no upcoming events for Brockington House.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Brockington House.

Meet the Team (1)

Shann Thomas
Shann ThomasJob Title:Home DirectorJoined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.

She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.

“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Frequently Asked Questions about Brockington House

What types of Care is Brockington House registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brockington House have?

There are 70 Single Rooms.

What are the Facilities & Services at Brockington House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Brockington House to the centre of Hereford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service -more info.