Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 117 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided by Brockington House

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Contact Brockington House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brockington House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (117)

9.7

Brockington House has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 117 reviews.

Overall Experience
  • 105
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Date Published
  • 117
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Reviewer Connection to Brockington House
  • 41
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  • 9
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Total of 117, showing 1-20
Review from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
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Review from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
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Review from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
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Review from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes
not.
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Review from V W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
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Review from Valerie L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
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Review from Elizabeth P (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and continue
to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
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Review from June K (Respite Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
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Review from Guy B (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for your continued care of my mother
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
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Review from Susan L (Sister of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good clean friendly very helpfull.
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Review from R T (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him heavily
sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.
Reply from Shann Thomas, Home Director at Brockington House
I am very sorry that you disappointed with the care your husband received during the 5 weeks he was in Brockington House. We tried very hard to support your husbands needs but unfortunately, due to…read more
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Review from J W (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are exceptional in their professional approach. The house keeping staff are outstanding in their diligence and standard of cleanliness.
The food is disappointing and varies in quality. Eg very nice roast pork lunch. Friday fish & chips poor quality fish. Menu lacks imagination, choice & variety
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Review from Nina F (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am glad to have the opportunity to praise the care that Brockington offered my dad. A special mention must be made to all the staff who provided such diligent care and attention. This was particularly so during his final days with them. The humanity and love they showed was beyond compare. Also the
great care they offered me during this incredibly sad time. I have no hesitation in recommending Brockington House.
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Review from Peter S (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a modern purpose built care home. It is extremely well run with caring staff who all come across as individuals who really care, are always ready to help and appear happy and fulfilled in their work. A wide range of activities are available seven days a week. My mother was isolated and lonely
as well as prone to worry before moving here. Since then she has turned a corner and is perfectly content.
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Review from J H (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in well due to the staff, pleasant, kind and respectful manner at all times. The whole building is spotless. The rooms are welcoming and home from home. Lots of things to do on a day-to-day basis which is good for the mental state of my mum. Any questions are always answered at any
time. Very much like a calm space and very sociable people who seem to enjoy each other's company.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words I will pass this on to the team.
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Review from A K (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with Brockington House. Just knowing my mother is receiving the best and kindest care we could hope for gives us peace of mind. She is comfortable and content. The manager and staff are warm and attentive to her and communicative and understanding with us. None of this comes
cheaply, of course, but we are prepared to pay the high fees to ensure her utmost well-being.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words which I will pass on to the team.
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Review from C D (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for over four years now and it's a lovely place for its residents. I've recently visited a number of homes in the area and Brockington House is, most definitely, one of the best and vastly better than most. The building is a safe, clean and good-looking place but of course. it's the
staff that make the difference. Cleaners, maintenance, admin, activities, physio, hairdresser, management, nurses and carers - they're absolutely marvellous. Caring, knowledgeable: keeping residents safe and happy.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your very kind words which I will pass on to the team.
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Review from D C (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Brockington House for over three years. After a couple of months, she was moved to the dementia unit where she settled very quickly. The care she receives is excellent, she is treated with kindness and dignity at all times and I am always kept informed of anything that
relates to her.
The manager has always been extremely professional and helpful with anything that I have requested, as has every single member of staff who will do everything they can to ensure the residents are well cared for, happy and safe.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words which I will pass on to staff.
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Review from Carole K (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved into Brockington House September 2020 during lockdown. Their need for care was urgent and we feel fortunate that a room was available at very short notice. Dad, sadly, died four months later. Mum stayed on and is now 100 years old. Over the last four years, all the staff have been
wonderful. She is very well cared for in this beautiful home and when we visit, our family are made to feel welcome as part of the Brockington community! A lovely party was arranged for her big birthday and Mum was thoroughly spoilt. We highly recommend Brockington House and their kind, dedicated, caring staff. Thank you.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words which I will pass on to staff.
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Review from Sally J (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we entered Brockington House, we knew that it was the right place for my mother... It's like walking into a five-star hotel! My mother has now been in here for twelve months and during that time, she has been looked after so well - nothing is too much for all the carers.
There are so many
comfortable sitting areas for all the residents if they need some peace and quiet and so many wonderful organised games that they can join in if desired.
All in all, a wonderful retirement home/hotel.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for your mother.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Brockington House is calculated as follows: ( (346 Excellents x 5) + (48 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 423 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Frequently Asked Questions about Brockington House

What types of Care is Brockington House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brockington House have?

There are 70 Single Rooms.

What are the Facilities & Services at Brockington House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brockington House to the centre of Hereford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.