Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 128 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.

With 70 beautifully furnished en-suite bedrooms, many with direct access to landscaped gardens and companion suites for couples, Brockington House is designed to be a true home for life. Residents enjoy outstanding facilities including a social café, the Mess bar, fine dining experiences, a cinema, assisted gym, beauty salon, and a variety of elegant lounges and dining spaces.

A vibrant programme of activities such as gardening, arts and crafts, and wellbeing classes encourages active, fulfilling lifestyles, while accessible garden pathways create safe and peaceful outdoor spaces to enjoy. With an all-inclusive fee structure and compassionate, person-centred care throughout, Brockington House offers reassurance, comfort, and an exceptional quality of life.
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Care Provided by Brockington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1878
  • Self-Funded Residential Dementia Care: from £1878
  • Self-Funded Nursing Care: from £1878
  • Self-Funded Nursing Dementia Care: from £1878
  • RESPITE Self-Funded Residential Care: from £1978
  • RESPITE Self-Funded Residential Dementia Care: from £1978
  • RESPITE Self-Funded Nursing Care: from £1978
  • RESPITE Self-Funded Nursing Dementia Care: from £1978

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

The price(s) shown are provided by the care home. Contact Brockington House for full pricing details and T&Cs.

Contact Brockington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Brockington House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (128)

9.7

Brockington House has a Review Score of 9.7 (9.667) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 128 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brockington House
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Total of 128, showing 1-20
Review from Peter C (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and professional, the biggest compliment I can say is that I trust them to look after my wife (Carole) tenderly and compassionately.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind words which I will pass on to the team it is a pleasure to care for your wife.
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Review from J J (Respite Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The purpose of my stay at Brockington House, for nearly 7 weeks was to recuperate from surgery to my knees. During this time my main aim to achieve the best recovery, was combining rest and regular exercises. It always felt to me that all members of staff, of any role, ensured I was cared for aplenty.
Even during some dark recovery days, staff gave me encouragement, dignity, respect, empathy with kindness and always tasty meals, a cosy bedroom and plenty of entertainment every day - if I desired. It is a happy place. I feel grateful to have chosen Brockington to help me heal.
Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington HouseThank you so much for sharing your wonderful feedback. It means a great deal to us to know you felt respected, comfortable, and well supported by everyone.
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Review from L M (Friend of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend was diagnosed with early dementia and Alzheimer's, she made the decision herself to move to Brockington. She liked the "Hotel with Care" and the wine with her meals! Not to mention the silver service! During her 3 years at Brockington House, her changing needs have been more than met,
and it has been a great comfort to me knowing that she has been happy and so well cared for. Without exception, the staff are brilliant, such a remarkable team with such a skilful leader.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind review and it was our pleasure to care for your friend
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Review from S H (Friend of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is definitely a hotel with care a five-star hotel, with the very best of care. Brockington is staffed by a faultless, caring and skilled team who are led by the best of leader.
The activities are plentiful, entertaining and stimulating.
Thank you for looking after my friend so well.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words and it was our pleasure to care for your friend
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Review from Grant C (Son of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass on to the team
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Review from Janet W (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always treated with such kindness and dignity - I cannot fault my care here.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are pleased that you are so confortable with us
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Review from Jacquie H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I have
seen to all.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass to the team
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Review from J A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.
As a visitor, I always feel welcomed.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words it is our pleasure to care for you.
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Review from Louise B (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words and review and I am very happy we were able to help
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Review from S F (Niece of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working there
as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind words and review we are delighted that you are happy with the care and support provided
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Review from J F (Resident) assisted by family/friend published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.
I have no complaints at all!
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind review and we are so happy that you have settled so well.
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Review from Laura K (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.
Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding
of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your very kind words and we are happy that you are pleased with the care and experience.
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Review from Christine E (Respite Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.
A happy 2 weeks & able to cope on my own at home afterwards. Thank you
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are very pleased that we assisted your recovery. And that you are now doing well.
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Review from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
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Review from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
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Review from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
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Review from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes
not.
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Review from V W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
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Review from Valerie L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
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Review from Elizabeth P (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and continue
to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Brockington House is calculated as follows: ( (328 Excellents x 5) + (67 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 426 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Frequently Asked Questions about Brockington House

What types of Care is Brockington House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brockington House have?

There are 70 Single Rooms.

What are the Facilities & Services at Brockington House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brockington House to the centre of Hereford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.