Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 128 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.

With 70 beautifully furnished en-suite bedrooms, many with direct access to landscaped gardens and companion suites for couples, Brockington House is designed to be a true home for life. Residents enjoy outstanding facilities including a social café, the Mess bar, fine dining experiences, a cinema, assisted gym, beauty salon, and a variety of elegant lounges and dining spaces.

A vibrant programme of activities such as gardening, arts and crafts, and wellbeing classes encourages active, fulfilling lifestyles, while accessible garden pathways create safe and peaceful outdoor spaces to enjoy. With an all-inclusive fee structure and compassionate, person-centred care throughout, Brockington House offers reassurance, comfort, and an exceptional quality of life.
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Care Provided by Brockington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1878
  • Self-Funded Residential Dementia Care: from £1878
  • Self-Funded Nursing Care: from £1878
  • Self-Funded Nursing Dementia Care: from £1878
  • RESPITE Self-Funded Residential Care: from £1978
  • RESPITE Self-Funded Residential Dementia Care: from £1978
  • RESPITE Self-Funded Nursing Care: from £1978
  • RESPITE Self-Funded Nursing Dementia Care: from £1978

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

The price(s) shown are provided by the care home. Contact Brockington House for full pricing details and T&Cs.

Contact Brockington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Brockington House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (128)

9.7

Brockington House has a Review Score of 9.7 (9.667) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 128 reviews.

Overall Experience
  • 114
  • 8
  • 3
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Date Published
  • 128
  • 13
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  • 36
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Reviewer Connection to Brockington House
  • 43
  • 18
  • 14
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  • 11
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 128, showing 121-128
Review from G W (Son-in-law of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had experienced a number of falls and subsequently lost a lot of confidence. Since being at Brockington House I have noticed a vast improvement to her overall demeanour. All the staff are so attentive. Nothing is too much trouble.
Reply from Shann Thomas, Director at Brockington HouseThank you for your kind words we are thrilled you are happy with the home.
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Review from G C (Son-in-law of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found from my initial visit to the many further visits, all staff are always smart in appearance, helpful, knowledgeable and eager to assist whatever the question or task. My mother-in-law has settled in well and blossomed ever since.
I have, and will, continue to recommend Brockington House to others
and have since used it for a fellow family member for a period of respite.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your lovely review, we are thrilled you are happy with the home.
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Review from J W (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous space with friendly, caring staff. Dad has settled in really well and loves Brockington House.
Reply from Shann Thomas, Director at Brockington HouseThank you for your lovely review, we are delighted with how well your dad has settled.
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Review from S P (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding on all counts.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your lovely review, we are delighted with your review and thrilled you are pleased with our home.
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Review from E H (Friend of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent examples of good, compassionate care seen when visiting my friend. Would not hesitate to recommend.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your fabulous comments, we are very proud of our home too.
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Review from A K (Son of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well provisioned new home in a new purpose-built building. Mum has been here three weeks so far (The home only opened in August 2019) and seems very happy with the care and the facilities.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your lovely review, we are really pleased that you are so happy with everything.
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Review from J B (Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even after a short stay (so far) I've found everything absolutely perfect in all aspects.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your lovely review, we are delighted that you are enjoying your new home.
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Review from Lynne H (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Three weeks ago today I supported my Mum to move into Brockington House. Moving your Mum as she approaches her 100th birthday is not something you do lightly. I knew that any move would mean challenges for Mum. Seeing her today, she is hardly recognisable as the same person who arrived three weeks ago.
She has absolutely blossomed under the brilliant care of the Home Director's amazing team. She is totally respected for the individual she is. The service provided is shaped around her needs, wishes and interests. There is certainly no hint of 'one size fits all' at Brockington House. I can now sleep easy once again knowing that Mum will be receiving the best care possible for the rest of her days, in what is more like a 5* hotel with a Michelin star restaurant than a care home. Well done and thank you so much to each and every member of the team. Keep up the good work, I know you will.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your lovely review. It is a privilege to be able to care for your Mum and we are thrilled how she is settling into her new home.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Brockington House is calculated as follows: ( (328 Excellents x 5) + (67 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 426 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

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