Brockington House

35 Hafod Road, Hereford HR1 1SQ
Review Us
9.7 117 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
Show Brockington House on the Map

Care Provided by Brockington House

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (117)

9.7

Brockington House has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 117 reviews.

Overall Experience
  • 105
  • 6
  • 3
  • 2
  • 1
Date Published
  • 117
  • 13
  • 22
  • 36
  • 81
Reviewer Connection to Brockington House
  • 41
  • 17
  • 12
  • 12
  • 9
  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 117, showing 101-117
Review from R M (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, great staff, high standard of care. Excellent all round.
Reply from Shann Thomas, Home Director at Brockington House
We are delighted that you are so happy with our new home. We pride ourselves on the best possible services and standards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Respite Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had two wonderful weeks of respite care after having a shoulder replacement. The staff are so very kind and professional in their care.
Reply from Shann Thomas, Home Director at Brockington House
I am delighted that you had such a wonderful stay with us, your new friends will miss you, so please pop by and visit us again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Friend of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well designed new care home. This care home provides an excellent standard of care. The coffee lounge is light and airy. The gardens provide opportunities for gentle exercise and sensory experiences. Within the home there are dedicated rooms for activities, a cinema, a bar, an exercise room and
a sensory room. All the rooms are ensuite and have good quality furniture and furnishings. My friend has settled well into the home and enjoys the view from her window onto the garden.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words, it's lovely to hear how happy you are with the home. We are pleased with how well your friend has settled in. Do pop back and visit soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Son-in-law of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in care homes in many parts of the country for over 20 years. In all of that time, I have never been in a better one. The facilities are outstanding 5 star. Every possible need of the residents are met whether it is clinical, care or leisure. However, it is the staff who really make the
difference all of them from the director down are brilliant. Always smiling and eager to go the extra mile and they do.
Reply from Shann Thomas, Director at Brockington House
Thank you for your lovely review, we are thrilled you are so happy with our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Resident) assisted by family/friend published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is so friendly and can't do enough for you. The staff are very helpful, caring and attentive. There is a very happy atmosphere here at Brockington. The food is excellent, varied and so enjoyable and it's hot which is a bonus. The activities are varied and so well organised and I have been
on trips to the cathedral, all thoroughly enjoyable. People comment on how well cared for I look and I do. I'm so happy in my new environment.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely comments we are delighted that you are happy and enjoying your stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all aspects. Everything is very well kept and the staff are lovely.
Reply from Shann Thomas, Home Director at Brockington House
We are thrilled you are happy with everything and are enjoying your new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Niece of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed our visit and lunch in the private family dining room.
Very very impressed with concept and staff and all that is offered.
Reply from Shann Thomas, Home Director at Brockington House
We are delighted you enjoyed your visit. We understand that as you travelled from Canada that it will hard for you to recommend our home to anyone out there but we are delighted that your experience…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Friend of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit to a friend who has recently moved in. My wife and I are very impressed with what we have seen. We are not aware of all the experiences or facilities, suffice it to say that we are very happy that our friend is in safe hands and will be well cared for.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words, you are welcome to visit us again anytime.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William P (Son-in-law of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son-in-law of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had experienced a number of falls and subsequently lost a lot of confidence. Since being at Brockington House I have noticed a vast improvement to her overall demeanour. All the staff are so attentive. Nothing is too much trouble.
Reply from Shann Thomas, Director at Brockington House
Thank you for your kind words we are thrilled you are happy with the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Son-in-law of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found from my initial visit to the many further visits, all staff are always smart in appearance, helpful, knowledgeable and eager to assist whatever the question or task. My mother-in-law has settled in well and blossomed ever since.
I have, and will, continue to recommend Brockington House to others
and have since used it for a fellow family member for a period of respite.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review, we are thrilled you are happy with the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous space with friendly, caring staff. Dad has settled in really well and loves Brockington House.
Reply from Shann Thomas, Director at Brockington House
Thank you for your lovely review, we are delighted with how well your dad has settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding on all counts.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review, we are delighted with your review and thrilled you are pleased with our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E H (Friend of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent examples of good, compassionate care seen when visiting my friend. Would not hesitate to recommend.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your fabulous comments, we are very proud of our home too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Son of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well provisioned new home in a new purpose-built building. Mum has been here three weeks so far (The home only opened in August 2019) and seems very happy with the care and the facilities.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review, we are really pleased that you are so happy with everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even after a short stay (so far) I've found everything absolutely perfect in all aspects.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your lovely review, we are delighted that you are enjoying your new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne H (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Three weeks ago today I supported my Mum to move into Brockington House. Moving your Mum as she approaches her 100th birthday is not something you do lightly. I knew that any move would mean challenges for Mum. Seeing her today, she is hardly recognisable as the same person who arrived three weeks ago.
She has absolutely blossomed under the brilliant care of the Home Director's amazing team. She is totally respected for the individual she is. The service provided is shaped around her needs, wishes and interests. There is certainly no hint of 'one size fits all' at Brockington House. I can now sleep easy once again knowing that Mum will be receiving the best care possible for the rest of her days, in what is more like a 5* hotel with a Michelin star restaurant than a care home. Well done and thank you so much to each and every member of the team. Keep up the good work, I know you will.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your lovely review. It is a privilege to be able to care for your Mum and we are thrilled how she is settling into her new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Brockington House is calculated as follows: ( (346 Excellents x 5) + (48 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 423 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.