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Brockington House

35 Hafod Road, Hereford, Herefordshire HR1 1SQ
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The care was second to none.Sian C(Daughter of Resident/Service User)
Brockington House, Hereford
She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)
Brockington House, Hereford
Brockington House, Hereford

Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.

With 70 beautifully furnished en-suite...  

Care Provided by Brockington House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,878From £1,978
Residential Dementia CareFrom £1,878From £1,978
Nursing CareFrom £1,878From £1,978
Nursing Dementia CareFrom £1,878From £1,978

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

Contact Brockington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shann Thomas(Home Director)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (131)

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9.7

Brockington House has a Review Score of 9.7 (9.656) out of 10, based on 39 reviews in the last 2 years. Over all time Brockington House has 131 reviews.

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Review from P G (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card
Overall Experience

My mum has been staying with you for the past 4 months. Everyone has been very helpful with me visiting mum, to phoning the home to see how mum is doing.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home and Mum is doing so well.

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Review from Malcolm W (Son of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

A very professional and excellent service from all staff in lovely surroundings. All staff were helpful, with the care mum received, second to none.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home.

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Review from Sharon T (Daughter of Resident) published on 28 July 2020 Submitted via Website
Overall Experience

Mum became a resident on her 82nd birthday in March 2020, a day after Covid-19 lockdown. Unable to be with Mum on this day was heartbreaking, however, the staff greeted her with a Birthday cake and a card which was such a warm and loving welcome for Mum. I cannot thank all of the wonderful staff at Brockington House enough for all they did to keep Mum interacting, safe and comfortable, with loving care. Due to lockdown restrictions, we were unable to visit Mum during this extremely difficult time, and I have to especially thank the activity co-ordinators for being our lifeline to Mum via regular video calls and for which I will remain eternally grateful. Sadly Mum's stay was a short one, as she passed away with peace and dignity due to Dementia on the 7th of July. Choosing Brockington House was without any doubt the right choice.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. We really appreciate what a difficult time this has been for you all and we are so glad that we could provide your Mum with the best possible care and support.

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Review from Alison B (Daughter of Resident) published on 2 July 2020 Submitted via Website
Overall Experience

My mother was one of the first residents to move into Brockington House when it opened in Aug '19. Since then her confidence and wellbeing has improved no end. Her twin sister also moved in during November '19. They have recently celebrated their 91st birthday with a scrumptious homemade cake and a socially distanced singalong. A week ago the activities team organised a 'World Cruise' which was very well received. What a great team effort during these troubled times. Thank you for keeping our loved ones safe and well, all the staff deserve a gold medal for their care, dedication, compassion and professionalism.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your response, we are thrilled that you are happy with our home and, more importantly, how well your mother is enjoying life at Brockington House.

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Review from B D (Brother of Resident) published on 1 July 2020 Submitted via Postal Card
Overall Experience

Our brother was a resident for several months and passed away with you on 7th May this year. We visited regularly and were impressed with the way the staff treated him, always with dignity, kindness and with a sense of humour. His meals looked very appetising and he appeared to enjoy them. We were always made very welcome and felt the whole place was welcoming and comfortable.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. It was a privilege to care for your brother and give him the vest best experience whilst with us. Sending our best wishes to you all.

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Review from D S (Niece of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience

Thank you for all you did to make my aunt's last few weeks comfortable. Brockington House is a most wonderful care home. The surroundings, rooms, all facilities are second to none and I would highly recommend to anyone requiring a comfortable care home. The staff are wonderful and caring, nothing seemed too much trouble to them and all were so cheerful and professional.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, it was a privilege to be able to look after your Aunt. Our thoughts are with you all.

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Review from Lynn S (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card
Overall Experience

Mum has thoroughly enjoyed her stay here. The staff are very caring, polite and helpful. The food was good and the room excellent and she would certainly come again for a respite or long term care.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted that your mum enjoyed her stay and look forward to welcoming her back soon.

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Review from Geoffrey P (Brother-in-law of Resident) published on 12 March 2020 Submitted via Postal Card
Overall Experience

What a lovely place. On arrival, we were greeted by friendly and professional staff. Signed us in and helped us to coffee. We joined my brother-in-law and other family members. My brother-in-law was clearly very happy and at ease. His room was superb, lots of storage space and garden views. Restaurant was beautiful. It was such a comfort to see our brother-in-law so comfortable and well looked after.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, do come and visit us again soon.

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Review from Jennie N (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card
Overall Experience

Brockington House care team looked after my father for 6 months until his death. He had advanced Parkinsons and needed round-the-clock care. The staff and facilities were absolutely superb. They not only cared for dad with genuine kindness they supported my mother and sisters and I through a very difficult period. They were respectful professional and allowed the whole family peace and dignity at the end. We would not have wanted him to be anywhere else and send heartfelt thanks to the whole team.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely words and for taking the time to review our home at this difficult time for you all. It was an absolute privilege to be able to care and support not only your father but all the family as well.

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Review from H S (Wife of Resident) published on 2 March 2020 Submitted via Postal Card
Overall Experience

My husband received excellent and respectful loving care at the end of his life. Also excellent is the emphasis on residents being able to live fulfilling lives in spite of limitations. There is always something interesting/stimulating for people to do or watch/listen to/visit. The activity organisers are there every day attending to everyone's needs, even those who choose to remain in their room. There is a lot of love around.

Reply from Shann Thomas, Home Director at Brockington House

It was an absolute privilege to be able to look after your husband. Thank you for your kind words about our home, we are truly passionate about delivering the very best care and support. We wish you all the very best and thank you for choosing Brockington House, our doors are always open.

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Review from L H (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

Nothing is too much trouble for management and staff. Always ready to resolve problems or issues regarding my mother's stay. Gave my mother the confidence to return home with just that little bit of support required after a hospital stay and encouragement to walk after her broken hip.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted that your Mother enjoyed her stay and we could help support her to get back on her feet again.

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Review from S H (Resident / Service User) published on 27 January 2020 Submitted via Postal Card
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I have just completed three weeks of care here. I can't describe the feeling I had when I walked through the doors on my arrival. I didn't expect to be greeted by such friendly caring people, all dressed alike. I would recommend and have done so and in the future, no doubt will return.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are thrilled you enjoyed your stay. Do come back and visit us again soon.

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Review from H L (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience
I found Brockington House to be very caring and welcoming. It is a beautiful care home for my mother, and she is happy.

The staff, fresh food and overall ambience is reassuring and comforting for me, knowing Mum is well looked after.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted to read how happy you are with our home. It’s a pleasure getting to know your Mum and look after her.

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Review from Barrie L (Son of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience

Friendly staff, comfortable rooms. Clean, good quality food. Generally excellent.

Reply from Shann Thomas, Director at Brockington House

Thank you for sharing your comments and we are delighted you are happy with the home. Do let us know if there is anything else we can improve on.

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Review from R M (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience

Lovely place, great staff, high standard of care. Excellent all round.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted that you are so happy with our new home. We pride ourselves on the best possible services and standards.

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Review from E R (Respite Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience

I have had two wonderful weeks of respite care after having a shoulder replacement. The staff are so very kind and professional in their care.

Reply from Shann Thomas, Home Director at Brockington House

I am delighted that you had such a wonderful stay with us, your new friends will miss you, so please pop by and visit us again soon.

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Review from N B (Friend of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience

A very well designed new care home. This care home provides an excellent standard of care. The coffee lounge is light and airy. The gardens provide opportunities for gentle exercise and sensory experiences. Within the home there are dedicated rooms for activities, a cinema, a bar, an exercise room and a sensory room. All the rooms are ensuite and have good quality furniture and furnishings. My friend has settled well into the home and enjoys the view from her window onto the garden.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, it's lovely to hear how happy you are with the home. We are pleased with how well your friend has settled in. Do pop back and visit soon.

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Review from B H (Son-in-law of Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience

I have been in care homes in many parts of the country for over 20 years. In all of that time, I have never been in a better one. The facilities are outstanding 5 star. Every possible need of the residents are met whether it is clinical, care or leisure. However, it is the staff who really make the difference all of them from the director down are brilliant. Always smiling and eager to go the extra mile and they do.

Reply from Shann Thomas, Director at Brockington House

Thank you for your lovely review, we are thrilled you are so happy with our home.

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Review from M W (Resident / Service User) published on 11 October 2019 Submitted via Postal Card
Overall Experience

Everybody is so friendly and can't do enough for you. The staff are very helpful, caring and attentive. There is a very happy atmosphere here at Brockington. The food is excellent, varied and so enjoyable and it's hot which is a bonus. The activities are varied and so well organised and I have been on trips to the cathedral, all thoroughly enjoyable. People comment on how well cared for I look and I do. I'm so happy in my new environment.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely comments we are delighted that you are happy and enjoying your stay.

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Review from D K (Resident / Service User) published on 10 October 2019 Submitted via Postal Card
Overall Experience

I am very happy with all aspects. Everything is very well kept and the staff are lovely.

Reply from Shann Thomas, Home Director at Brockington House

We are thrilled you are happy with everything and are enjoying your new home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 August 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (90) & Events (0)

News
  • 17 Jul 2026

    One of the many ways we ensure our ladies and gentlemen remain stimulated is by playing traditional games, such as Scrabble and Dominoes which encourage them to think about words...

  • 22 Jun 2026

    If you used to love going on cruises but this is no longer possible, the next best thing is stepping on board for our virtual cruise week. On our most...

  • 22 Jun 2026

    As part of The Care Workers’ Charity National Sports Day, we held a week-long programme of sport related activities for our ladies and gentlemen. This included a trip out for...

Upcoming Events

There are no upcoming events for Brockington House.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Brockington House.

Meet the Team (1)

Shann Thomas
Shann ThomasJob Title:Home DirectorJoined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.

She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.

“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

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