
The care was second to none.Sian C(Daughter of Resident/Service User)

She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)


The care was second to none.Sian C(Daughter of Resident/Service User)

She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)


Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.
With 70 beautifully furnished en-suite...
Care Provided by Brockington House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
The price(s) shown are provided by the care home. Contact Brockington House for full pricing details and T&Cs.
Contact Brockington House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Dormy Care Communities
- Private Owned
Person in charge
- Shann Thomas(Home Director)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.
Parking
- Brockington House has parking on site for residents, visitors and staff.
Brockington House Reviews (131)
Brockington House has a Review Score of 9.7 (9.656) out of 10, based on 39 reviews in the last 2 years.
Over all time Brockington House has 131 reviews.
My dad has been here for just over one year. The decor is lovely and care is good. However the picture is bigger than that. Very few activities for men, food is not always up to standard, he and other residents often complain but nothing improves. They can be accused of doing too much which for some is excellent but it has taken away my dad's independence. His mobility is not good but his brain functions well. Their Covid restrictions are still quite strict which has the effect of making it feel unwelcoming.
I am sorry that you are unhappy with aspects of the care and service in Brockington House. Your father appears content and if there is ever a concern raised by him, we always do our best to resolve the problem immediately. We provide him with foods that he has specifically requested and he joins in...
The respite care I have received has been excellent, the staff, facilities and kindness have helped my recovery much more quickly than expected. I would have no hesitation in recommending Brockington facilities in the future.
Thank you for your review, we are delighted to hear how happy you are with everything we offer.
Your Pink Angels are wonderful.
Thank you for your kind words, we are very proud of our care team so thank you for acknowledging this.
Where do I start? caring, diligent and welcoming staff. Superb decor and enthusiastic events and activities, staff members. Wonderful grounds to wander and chat with loved ones. Inventive and adventurous schedules for able residents who all look well attended, happy and loved. Fabulous place. I will book myself in when the time comes!
Thank you for your lovely review, so lovely to read how happy you are with everything we offer.
My wife is currently staying at Brockington House for some respite care. I am thoroughly impressed by the high standard of service she is receiving and indeed myself. She is always telling me how kind, friendly and helpful all the staff are to her which is a great relief to me and so lovely to hear. She tells me the food is very good and she is thoroughly enjoying the company of all the other residents too. She is kept occupied all day with all sorts of interesting activities and I wouldn't hesitate in recommending Brockington House to anybody needing care as it is like a 5 star hotel with outstanding service! Thank you Brockington House for all you are doing for my wife and me.
Thank you for your kind words. We are thrilled with how well your wife is thriving and enjoying her break with us.
My mother is currently residing at Brockington House receiving respite care and I cannot begin to say how thrilled we are with this home. The staff are all unbelievably kind, caring, friendly and engaging and nothing is ever a problem. My mother thoroughly enjoys all the daily activities that are put on for all the residents and being a keen gardener herself they have ensured that she is kept busy with lots of gardening activities too! The home itself is like a 5-star hotel with outstanding facilities and is exceptionally clean and tidy at all times. I wouldn't hesitate in recommending Brockington House to anybody needing either respite care or a more permanent care package. Thank you Brockington House for everything you have and are doing for Mummy to make her stay enjoyable, it is hugely appreciated!
Thank you for your lovely review, we are thrilled that you are happy with our home, the facilities and the care that your Mother is receiving. She is enjoying her respite stay and we are delighted with how well she is enjoying her time with us.
Everyone is so kind and have the residents as their first priority. Such a happy family and cannot do enough for us so much appreciated support while in the room very good with activities.
Thank you for your kind words and for taking the time to review our home. We are so pleased to read that you are happy with the standards and services we offer.
I came for respite care as my wife also came as she needed care due to her dementia, and I wanted to be present in case she needed me in settling down. I have been so pleased and grateful for the care she received. Similarly, my own needs have been seen too at all times.
Thank you for your kind words; we look forward to seeing you again soon.
Staff are kind, caring and polite, treating everyone with respect and dignity.
It’s always lovely to see the photos of all the different activities, especially in these difficult times, knowing they have lots of company and things to do!
Thank you for your kind words, we thoroughly enjoy having your Uncle live with us and we love seeing how much fun he is having!
All the staff have been wonderful with mum ensuring her best interests and good quality of life. Thank you all.
Thank you so much for sharing your lovely review, we are thrilled you are so happy with the care and support that your Mother is receiving.
Excellent care in every department.
Thank you for your review, do let us know if there is anything we can do to improve your stay with us. It's a pleasure having you here in our home.
Very happy with my care at Brockington House. The food and the care is a lot more than I expected.
Thank you so much, we are really proud of our home and the standards we offer.
Staff are very helpful.
Thank you so much, we are really proud of our home and the standards we offer.
There is always a friendly welcome and now we can get back to visiting on a one-to-one basis all will be so much better.
Throughout the lockdown, I have been able to contact my friend but this was of course not easy but the staff did their best with the situation.
Brockington is handy for me and most of the staff know me by name and I am very happy that my friend is there.
Thank you for your kind words about our home. We look forward to welcoming you back to visit and enjoy time with your friend.
Excellent staff, very well chosen. Home from home.
Thank you for your kind words, we are thrilled you are happy with your new home.
Satisfied with everything.
Thank you Nora, we are so happy you are enjoying living with us.
Our mother moved into Brockington having suffered a series of falls and three breaks and fractures. Having had a period of isolation, Mum has settled into the environment and is being cared for in a caring and professional way. She seems to have struck up a rapport with the various carers and staff. When Covid restrictions are eased we will have the perfect place for Mum to flourish and relax. We as a family would again like to thank all concerned in helping her back to reasonable health.
Thank you for your kind words, we are delighted that you are happy with our home and we too are thrilled with how well your mum is doing and adapting to life in the home. We look forward to seeing you soon.
My mum spent the last seven months of her very long life in Brokington House and she was so incredibly happy there. The care was second to none. She was treated with such kindness and respect. Mum talked fondly and warmly about her carers and the leadership of the home. The whole team was involved in making her stay so wonderful. I am able grateful for their kindness to me as well as Mum. Thank you.
Thank you for your lovely review and such kind words about the team. We feel truly privileged that we could support you and your mother during this period and we wish you all the very best for the future.
Would just like to 'thank' everyone who helped look after Mum whilst in your care! She is so much improved and had the absolute highest of care and attention whilst staying with you. No words to thank you all enough.
It has been an absolute pleasure to care for your Mum and it has been wonderful seeing her thrive and do so well! She will be missed but we are delighted she has been able to return home to be with you all.
The care my Nan received at Brockington was exceptional. She felt very happy and safe. We were particularly impressed with how kind and attentive all of the staff were, they kept us up informed with all of Nans care and they were extremely helpful. During Nans final days the home made it possible for us to visit nan safely to spend some time and say goodbye. Every time I spoke to my Nan on the phone she was always in good spirits and commented on how kind everyone was. Thank you what an excellent standard of care you provide.
Thank you for your lovely review, it was an absolute privilege to be able to care for your nan and support you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (90) & Events (0)
- 17 Jul 2026
One of the many ways we ensure our ladies and gentlemen remain stimulated is by playing traditional games, such as Scrabble and Dominoes which encourage them to think about words...
- 22 Jun 2026
If you used to love going on cruises but this is no longer possible, the next best thing is stepping on board for our virtual cruise week. On our most...
- 22 Jun 2026
As part of The Care Workers’ Charity National Sports Day, we held a week-long programme of sport related activities for our ladies and gentlemen. This included a trip out for...
There are no upcoming events for Brockington House.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Brockington House
- 30 Jun 2021Recipient: Dormy Care Communities
- 11 Mar 2020Recipient: Brockington House
Accreditations
There are no accreditations posted yet for Brockington House.
Meet the Team (1)

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.
She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.
“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”
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