Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.8 109 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Criteria

  • Assessment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (109)

9.8

Brockington House has a Review Score of 9.8 (9.795) out of 10, based on 30 reviews in the last 2 years.
Over all time Brockington House has 109 reviews.

Overall Experience
  • 100
  • 4
  • 2
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Date Published
  • 109
  • 3
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  • 30
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Reviewer Connection to Brockington House
  • 38
  • 15
  • 12
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  • 8
  • 5
  • 5
  • 4
  • 2
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  • 2
  • 1
  • 1
  • 1
Total of 109, showing 61-80
Review from M W (Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your Pink Angels are wonderful.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are very proud of our care team so thank you for acknowledging this.

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Review from M K (Daughter-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? caring, diligent and welcoming staff. Superb decor and enthusiastic events and activities, staff members. Wonderful grounds to wander and chat with loved ones. Inventive and adventurous schedules for able residents who all look well attended, happy and loved. Fabulous place. I will
book myself in when the time comes!
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, so lovely to read how happy you are with everything we offer.

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Review from Tom N (Husband of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is currently staying at Brockington House for some respite care. I am thoroughly impressed by the high standard of service she is receiving and indeed myself. She is always telling me how kind, friendly and helpful all the staff are to her which is a great relief to me and so lovely to hear.
She tells me the food is very good and she is thoroughly enjoying the company of all the other residents too. She is kept occupied all day with all sorts of interesting activities and I wouldn't hesitate in recommending Brockington House to anybody needing care as it is like a 5 star hotel with outstanding service! Thank you Brockington House for all you are doing for my wife and me.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. We are thrilled with how well your wife is thriving and enjoying her break with us.

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Review from Becca E (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently residing at Brockington House receiving respite care and I cannot begin to say how thrilled we are with this home. The staff are all unbelievably kind, caring, friendly and engaging and nothing is ever a problem. My mother thoroughly enjoys all the daily activities that are put
on for all the residents and being a keen gardener herself they have ensured that she is kept busy with lots of gardening activities too! The home itself is like a 5-star hotel with outstanding facilities and is exceptionally clean and tidy at all times. I wouldn't hesitate in recommending Brockington House to anybody needing either respite care or a more permanent care package. Thank you Brockington House for everything you have and are doing for Mummy to make her stay enjoyable, it is hugely appreciated!
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are thrilled that you are happy with our home, the facilities and the care that your Mother is receiving. She is enjoying her respite stay and we are delighted with how well she is enjoying her time with us.

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Review from A N (Respite Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so kind and have the residents as their first priority. Such a happy family and cannot do enough for us so much appreciated support while in the room very good with activities.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words and for taking the time to review our home. We are so pleased to read that you are happy with the standards and services we offer.

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Review from James C (Respite Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care as my wife also came as she needed care due to her dementia, and I wanted to be present in case she needed me in settling down. I have been so pleased and grateful for the care she received. Similarly, my own needs have been seen too at all times.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words; we look forward to seeing you again soon.

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Review from Sarah P (Niece of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle is so settled and happy, it’s such a pleasure to see him.
Staff are kind, caring and polite, treating everyone with respect and dignity.
It’s always lovely to see the photos of all the different activities, especially in these difficult times, knowing they have lots of company and things
to do!
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we thoroughly enjoy having your Uncle live with us and we love seeing how much fun he is having!

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Review from P C (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care that my mother has received has been outstanding. During these difficult times, the staff have kept me fully informed updated with regards to my mum's health and wellbeing and this has been a great comfort due to the visiting restrictions imposed by Covid. I speak with my mother every
day by phone and sometimes we speak more than once a day and any issues that have come to light have been dealt with swiftly and in a friendly professional manner.
All the staff have been wonderful with mum ensuring her best interests and good quality of life. Thank you all.
Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for sharing your lovely review, we are thrilled you are so happy with the care and support that your Mother is receiving.

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Review from J B (Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care in every department.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your review, do let us know if there is anything we can do to improve your stay with us. It's a pleasure having you here in our home.

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Review from Betty H (Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my care at Brockington House. The food and the care is a lot more than I expected.
Reply from Shann Thomas, Home Director at Brockington House

Thank you so much, we are really proud of our home and the standards we offer.

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Review from Alan W (Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy and comfortable.
Staff are very helpful.
Reply from Shann Thomas, Home Director at Brockington House

Thank you so much, we are really proud of our home and the standards we offer.

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Review from Ant B (Friend of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old friend has dementia and has been at Brockington for 15 months now and she seems happy enough and from what I can see is well cared for.
There is always a friendly welcome and now we can get back to visiting on a one-to-one basis all will be so much better.
Throughout the lockdown,
I have been able to contact my friend but this was of course not easy but the staff did their best with the situation.
Brockington is handy for me and most of the staff know me by name and I am very happy that my friend is there.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words about our home. We look forward to welcoming you back to visit and enjoy time with your friend.

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Review from Y A (Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very well chosen. Home from home.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are thrilled you are happy with your new home.

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Review from Nora W (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with everything.
Reply from Shann Thomas, Home Director at Brockington House

Thank you Nora, we are so happy you are enjoying living with us.

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Review from Mark H (Son of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into Brockington having suffered a series of falls and three breaks and fractures. Having had a period of isolation, Mum has settled into the environment and is being cared for in a caring and professional way. She seems to have struck up a rapport with the various carers and staff.
When Covid restrictions are eased we will have the perfect place for Mum to flourish and relax. We as a family would again like to thank all concerned in helping her back to reasonable health.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted that you are happy with our home and we too are thrilled with how well your mum is doing and adapting to life in the home. We look forward to seeing you soon.

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Review from Sian C (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last seven months of her very long life in Brokington House and she was so incredibly happy there. The care was second to none. She was treated with such kindness and respect. Mum talked fondly and warmly about her carers and the leadership of the home. The whole team was involved in
making her stay so wonderful. I am able grateful for their kindness to me as well as Mum. Thank you.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review and such kind words about the team. We feel truly privileged that we could support you and your mother during this period and we wish you all the very best for the future.

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Review from Jane H (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would just like to 'thank' everyone who helped look after Mum whilst in your care! She is so much improved and had the absolute highest of care and attention whilst staying with you. No words to thank you all enough.
Reply from Shann Thomas, Home Director at Brockington House

It has been an absolute pleasure to care for your Mum and it has been wonderful seeing her thrive and do so well! She will be missed but we are delighted she has been able to return home to be with you all.

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Review from Lily W (Granddaughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Nan received at Brockington was exceptional. She felt very happy and safe. We were particularly impressed with how kind and attentive all of the staff were, they kept us up informed with all of Nans care and they were extremely helpful. During Nans final days the home made it possible for
us to visit nan safely to spend some time and say goodbye. Every time I spoke to my Nan on the phone she was always in good spirits and commented on how kind everyone was. Thank you what an excellent standard of care you provide.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, it was an absolute privilege to be able to care for your nan and support you all.

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Review from P G (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been staying with you for the past 4 months. Everyone has been very helpful with me visiting mum, to phoning the home to see how mum is doing.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home and Mum is doing so well.

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Review from Malcolm W (Son of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional and excellent service from all staff in lovely surroundings. All staff were helpful, with the care mum received, second to none.
Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Brockington House is calculated as follows: ( (310 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 352 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.