Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 117 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided by Brockington House

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (117)

9.7

Brockington House has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brockington House
  • 41
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Total of 117, showing 61-80
Review from J H (Respite Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experiences tell me I couldn't have done any better!
Reply from Helen Davies-Parsons, CEO at Brockington House
Thank you so much for your positive comments. I am so pleased to know that you were happy with the care and service you received during your stay in Brockington House.
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Review from J M (Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of the rooms, service and food is excellent. The staff are to be congratulated on their attention to residents, their monitoring of resident requirements and maintenance of standards in both public and private rooms.
Reply from Helen Davies-Parsons, CEO at Brockington House
Thank you so much for your lovely comments. Our team will be thrilled and we will ensure that they are fully aware of your positive feedback. It's our pleasure to support you in Brockington House.
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Review from V E (Daughter-in-law of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to make as to sending our loved one into care, but we are happy to have chosen this care home, knowing that she is safe and cared for in the best possible way.
Reply from Helen Davies-Parsons, CEO at Brockington House
Thank you so much for your positive comments. We are thrilled that you have chosen Brockington for your loved one and it's our pleasure and privilege to care for her.
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Review from A B (Wife of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brockington House has given my husband exemplary care for his Dementia and Parkinson's. The experienced staff are caring and compassionate and I have been kept informed of their efforts to keep him mobile for as long as possible.
Reply from Helen Davies-Parsons, CEO at Brockington House
Thank you so much for taking the time to send your feedback. I am so pleased to hear how satisfied you are with your husband's care. It is our pleasure to care for him in Brockington House. We look…read more
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Review from Dylan W (Grandson of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Not good. Not good at all. It was made very clear she is not to have gluten and I spent over 30 minutes going through dietary needs - she likes fruit, don't give any bread or biscuits blah blah. What is the point of doing this if she is going to be fed something she cannot eat! How can something as
basic as this happen when you see paying £1500 a week? Food is a basic requirement, what the hell happens with medication?!
It's an allergen and they have fed it to her. Inept incompetence. Beggars belief.
Also on handover (which included a 7-page document 'Nanny Operational Manual'), I made it clear that she is to have her hearing aids put in to talk to her. You do not need to shout at her, have they been doing this? No.
To cap it off we went through a long process of trip hazards and pressure mats. Brockington House managed to install a pressure mat under her mattress because if one was on the floor she curled it up with her aluminium frame. Does it work? No.
Reply from Helen Davies-Parsons, CEO at Brockington House
It is very disappointing that you made these comments - especially in light of the fact that your grandmother had only been in the home for a few short hours when you did so. During that time, she had…read more
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Review from C T (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum's experience was that she was able to relax and was treated with kindness by friendly staff who maintained professionalism. Despite having a small appetite she enjoyed the food.
Reply from Helen Davies-Parsons, CEO at Brockington House
Thankyou for your positive feedback. We are pleased to hear that your mothers stay was relaxing. She is always welcome at Brockington House.
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Review from Diana N (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad has been here for just over one year. The decor is lovely and care is good. However the picture is bigger than that. Very few activities for men, food is not always up to standard, he and other residents often complain but nothing improves. They can be accused of doing too much which for some
is excellent but it has taken away my dad's independence. His mobility is not good but his brain functions well. Their Covid restrictions are still quite strict which has the effect of making it feel unwelcoming.
Reply from Shann Thomas, Home Director at Brockington House
I am sorry that you are unhappy with aspects of the care and service in Brockington House. Your father appears content and if there is ever a concern raised by him, we always do our best to resolve…read more
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Review from L S (Respite Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respite care I have received has been excellent, the staff, facilities and kindness have helped my recovery much more quickly than expected. I would have no hesitation in recommending Brockington facilities in the future.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your review, we are delighted to hear how happy you are with everything we offer.
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Review from M W (Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your Pink Angels are wonderful.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words, we are very proud of our care team so thank you for acknowledging this.
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Review from M K (Daughter-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? caring, diligent and welcoming staff. Superb decor and enthusiastic events and activities, staff members. Wonderful grounds to wander and chat with loved ones. Inventive and adventurous schedules for able residents who all look well attended, happy and loved. Fabulous place. I will
book myself in when the time comes!
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review, so lovely to read how happy you are with everything we offer.
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Review from Tom N (Husband of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is currently staying at Brockington House for some respite care. I am thoroughly impressed by the high standard of service she is receiving and indeed myself. She is always telling me how kind, friendly and helpful all the staff are to her which is a great relief to me and so lovely to hear.
She tells me the food is very good and she is thoroughly enjoying the company of all the other residents too. She is kept occupied all day with all sorts of interesting activities and I wouldn't hesitate in recommending Brockington House to anybody needing care as it is like a 5 star hotel with outstanding service! Thank you Brockington House for all you are doing for my wife and me.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words. We are thrilled with how well your wife is thriving and enjoying her break with us.
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Review from Becca E (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently residing at Brockington House receiving respite care and I cannot begin to say how thrilled we are with this home. The staff are all unbelievably kind, caring, friendly and engaging and nothing is ever a problem. My mother thoroughly enjoys all the daily activities that are put
on for all the residents and being a keen gardener herself they have ensured that she is kept busy with lots of gardening activities too! The home itself is like a 5-star hotel with outstanding facilities and is exceptionally clean and tidy at all times. I wouldn't hesitate in recommending Brockington House to anybody needing either respite care or a more permanent care package. Thank you Brockington House for everything you have and are doing for Mummy to make her stay enjoyable, it is hugely appreciated!
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review, we are thrilled that you are happy with our home, the facilities and the care that your Mother is receiving. She is enjoying her respite stay and we are delighted…read more
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Review from A N (Respite Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so kind and have the residents as their first priority. Such a happy family and cannot do enough for us so much appreciated support while in the room very good with activities.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words and for taking the time to review our home. We are so pleased to read that you are happy with the standards and services we offer.
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Review from James C (Respite Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care as my wife also came as she needed care due to her dementia, and I wanted to be present in case she needed me in settling down. I have been so pleased and grateful for the care she received. Similarly, my own needs have been seen too at all times.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; we look forward to seeing you again soon.
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Review from Sarah P (Niece of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle is so settled and happy, it’s such a pleasure to see him.
Staff are kind, caring and polite, treating everyone with respect and dignity.
It’s always lovely to see the photos of all the different activities, especially in these difficult times, knowing they have lots of company and things
to do!
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words, we thoroughly enjoy having your Uncle live with us and we love seeing how much fun he is having!
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Review from P C (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care that my mother has received has been outstanding. During these difficult times, the staff have kept me fully informed updated with regards to my mum's health and wellbeing and this has been a great comfort due to the visiting restrictions imposed by Covid. I speak with my mother every
day by phone and sometimes we speak more than once a day and any issues that have come to light have been dealt with swiftly and in a friendly professional manner.
All the staff have been wonderful with mum ensuring her best interests and good quality of life. Thank you all.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for sharing your lovely review, we are thrilled you are so happy with the care and support that your Mother is receiving.
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Review from J B (Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care in every department.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your review, do let us know if there is anything we can do to improve your stay with us. It's a pleasure having you here in our home.
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Review from Betty H (Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my care at Brockington House. The food and the care is a lot more than I expected.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much, we are really proud of our home and the standards we offer.
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Review from Alan W (Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite happy and comfortable.
Staff are very helpful.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much, we are really proud of our home and the standards we offer.
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Review from Ant B (Friend of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old friend has dementia and has been at Brockington for 15 months now and she seems happy enough and from what I can see is well cared for.
There is always a friendly welcome and now we can get back to visiting on a one-to-one basis all will be so much better.
Throughout the lockdown,
I have been able to contact my friend but this was of course not easy but the staff did their best with the situation.
Brockington is handy for me and most of the staff know me by name and I am very happy that my friend is there.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words about our home. We look forward to welcoming you back to visit and enjoy time with your friend.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Brockington House is calculated as follows: ( (346 Excellents x 5) + (48 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 423 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.