
The care was second to none.Sian C(Daughter of Resident/Service User)

She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)


The care was second to none.Sian C(Daughter of Resident/Service User)

She has absolutely blossomed under the brilliant care of the Home Director's amazing teamLynne H(Daughter of Resident/Service User)


Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming environment. This award-winning home provides a full spectrum of support, including 24-hour nursing, residential care, personalised dementia care, respite stays, and palliative care in partnership with Macmillan, ensuring residents feel supported at every stage of their journey.
With 70 beautifully furnished en-suite...
Care Provided by Brockington House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
The price(s) shown are provided by the care home. Contact Brockington House for full pricing details and T&Cs.
Contact Brockington House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Dormy Care Communities
- Private Owned
Person in charge
- Shann Thomas(Home Director)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.
Parking
- Brockington House has parking on site for residents, visitors and staff.
Brockington House Reviews (131)
Brockington House has a Review Score of 9.7 (9.656) out of 10, based on 39 reviews in the last 2 years.
Over all time Brockington House has 131 reviews.
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
Very good clean friendly very helpfull.
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him heavily sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.
I am very sorry that you disappointed with the care your husband received during the 5 weeks he was in Brockington House. We tried very hard to support your husbands needs but unfortunately, due to his presentation, we were unable to do so. We explained this very carefully to you and also assisted...
The food is disappointing and varies in quality. Eg very nice roast pork lunch. Friday fish & chips poor quality fish. Menu lacks imagination, choice & variety
I am glad to have the opportunity to praise the care that Brockington offered my dad. A special mention must be made to all the staff who provided such diligent care and attention. This was particularly so during his final days with them. The humanity and love they showed was beyond compare. Also the great care they offered me during this incredibly sad time. I have no hesitation in recommending Brockington House.
This is a modern purpose built care home. It is extremely well run with caring staff who all come across as individuals who really care, are always ready to help and appear happy and fulfilled in their work. A wide range of activities are available seven days a week. My mother was isolated and lonely as well as prone to worry before moving here. Since then she has turned a corner and is perfectly content.
We could not be happier with Brockington House. Just knowing my mother is receiving the best and kindest care we could hope for gives us peace of mind. She is comfortable and content. The manager and staff are warm and attentive to her and communicative and understanding with us. None of this comes cheaply, of course, but we are prepared to pay the high fees to ensure her utmost well-being.
Thank you so much for your kind words which I will pass on to the team.
Mum has been here for over four years now and it's a lovely place for its residents. I've recently visited a number of homes in the area and Brockington House is, most definitely, one of the best and vastly better than most. The building is a safe, clean and good-looking place but of course. it's the staff that make the difference. Cleaners, maintenance, admin, activities, physio, hairdresser, management, nurses and carers - they're absolutely marvellous. Caring, knowledgeable: keeping residents safe and happy.
Thank you for your very kind words which I will pass on to the team.
The manager has always been extremely professional and helpful with anything that I have requested, as has every single member of staff who will do everything they can to ensure the residents are well cared for, happy and safe.
Thank you for your kind words which I will pass on to staff.
Mum and Dad moved into Brockington House September 2020 during lockdown. Their need for care was urgent and we feel fortunate that a room was available at very short notice. Dad, sadly, died four months later. Mum stayed on and is now 100 years old. Over the last four years, all the staff have been wonderful. She is very well cared for in this beautiful home and when we visit, our family are made to feel welcome as part of the Brockington community! A lovely party was arranged for her big birthday and Mum was thoroughly spoilt. We highly recommend Brockington House and their kind, dedicated, caring staff. Thank you.
Thank you for your kind words which I will pass on to staff.
There are so many comfortable sitting areas for all the residents if they need some peace and quiet and so many wonderful organised games that they can join in if desired.
All in all, a wonderful retirement home/hotel.
Thank you so much for your kind words, it is our pleasure to care for your mother.
My dad has been a resident at Brockington since April 2024. I cannot fault the care of the staff, who feel like an extension of our family already. They are always looking for ways to make residents feel special, whether that is with birthday celebrations - the cakes are delicious, or with their ´resident of the day'. Dad thinks the carers, housekeepers, nurses, activities organisers and receptionists are all brilliant; they make any visitors feel welcome, they all know dad well and show affection for him. There is always someone available to call on, speak to and ask questions of. Dad has been made very welcome since he moved in and although the transition from living at home to moving into a care home has been challenging, the staff at Brockington could not have done any more to help dad settle. Thank you.
Thank you so much for your kind words, it is our pleasure to care for your father.
Today I received a telephone call from a senior member of staff regarding my aunties care. Firstly, I wish to comment on how friendly and professional the staff member was on the call. She explained that my auntie was resident of the week and what this would entail and did I have any concerns. Well my auntie has been a resident at the home coming up 5 years and what can I say? On behalf of my auntie and family, she is more than happy there. Each member of staff from carers, housekeeping, entertainment, reception, kitchen staff are very caring and nothing is to much trouble. It truly is a beautiful home with lovely gardens. Thank you once again to you all, oh and don't forget her glass of wine!!
My father was at Brockington for 17 months. The care home looks like a hotel. He was in the dementia wing. There were some exceptionally good carers but some struggled understanding dementia. The management was poor and after only two weeks I was called to a meeting. I was told my father needed to leave. After asking various questions about an incident that had occurred, it was evident that a full investigation hadn't been made. I was told he could stop short term but needed one-to-one care which would be charged. The following week I had a call from the Manager to say that the 'incident' wasn't my father's fault, it was another lady's, and she had subsequently left, as she was a "troublemaker" (No, she had dementia). Lovely premises, and some good staff but a poor Manager. After 17 months they said they couldn't meet his needs and he needed to leave.
Firstly we would like to thank you for your kind comments about our care staff and your reference to Brockington House looking like a hotel. For reasons of confidentially/safeguarding, we are unable to go into specific details about the issue you raised, but we believe we handled the matter as...
The staff team supported her through a very difficult time and gave her the opportunity to progress with her life, beyond her stay at Brockington House.
She was treated with patience, kindness and warmth and she was able to make a recovery at her own pace.
We're very grateful that she had the opportunity to receive support from the team and make friends with other residents, which gave her purpose and direction.
Thank you for taking the time to leave such a wonderful review about Brockington House. It is very touching and everyone at the home is grateful for sharing your positive experience here.
Came for lunch with my grandmother who recently moved in. The facilities, staff and food are fantastic. The interior design is stunning. Overall it is a fantastic place. Care really is a priority here.
Thank you for your kind words it is our pleasure to care for your Grandmother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (90) & Events (0)
- 17 Jul 2026
One of the many ways we ensure our ladies and gentlemen remain stimulated is by playing traditional games, such as Scrabble and Dominoes which encourage them to think about words...
- 22 Jun 2026
If you used to love going on cruises but this is no longer possible, the next best thing is stepping on board for our virtual cruise week. On our most...
- 22 Jun 2026
As part of The Care Workers’ Charity National Sports Day, we held a week-long programme of sport related activities for our ladies and gentlemen. This included a trip out for...
There are no upcoming events for Brockington House.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Brockington House
- 30 Jun 2021Recipient: Dormy Care Communities
- 11 Mar 2020Recipient: Brockington House
Accreditations
There are no accreditations posted yet for Brockington House.
Meet the Team (1)

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.
She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.
“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”
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