Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 117 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided by Brockington House

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (117)

9.7

Brockington House has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brockington House
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Total of 117, showing 21-40
Review from H W (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Brockington since April 2024. I cannot fault the care of the staff, who feel like an extension of our family already. They are always looking for ways to make residents feel special, whether that is with birthday celebrations - the cakes are delicious, or with their ´resident
of the day'. Dad thinks the carers, housekeepers, nurses, activities organisers and receptionists are all brilliant; they make any visitors feel welcome, they all know dad well and show affection for him. There is always someone available to call on, speak to and ask questions of. Dad has been made very welcome since he moved in and although the transition from living at home to moving into a care home has been challenging, the staff at Brockington could not have done any more to help dad settle. Thank you.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for your father.
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Review from Alison w (Niece of Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I received a telephone call from a senior member of staff regarding my aunties care. Firstly, I wish to comment on how friendly and professional the staff member was on the call. She explained that my auntie was resident of the week and what this would entail and did I have any concerns. Well
my auntie has been a resident at the home coming up 5 years and what can I say? On behalf of my auntie and family, she is more than happy there. Each member of staff from carers, housekeeping, entertainment, reception, kitchen staff are very caring and nothing is to much trouble. It truly is a beautiful home with lovely gardens. Thank you once again to you all, oh and don't forget her glass of wine!!
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Review from Peter D (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was at Brockington for 17 months. The care home looks like a hotel. He was in the dementia wing. There were some exceptionally good carers but some struggled understanding dementia. The management was poor and after only two weeks I was called to a meeting. I was told my father needed to leave.
After asking various questions about an incident that had occurred, it was evident that a full investigation hadn't been made. I was told he could stop short term but needed one-to-one care which would be charged. The following week I had a call from the Manager to say that the 'incident' wasn't my father's fault, it was another lady's, and she had subsequently left, as she was a "troublemaker" (No, she had dementia). Lovely premises, and some good staff but a poor Manager. After 17 months they said they couldn't meet his needs and he needed to leave.
Reply from Shann Thomas, Manager at Brockington House
Firstly we would like to thank you for your kind comments about our care staff and your reference to Brockington House looking like a hotel. For reasons of confidentially/safeguarding, we are unable…read more
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Review from T P (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received a high level of care from the staff team at Brockington House Care Home over a period of a year within excellent facilities.
The staff team supported her through a very difficult time and gave her the opportunity to progress with her life, beyond her stay at Brockington House.
She
was treated with patience, kindness and warmth and she was able to make a recovery at her own pace.
We're very grateful that she had the opportunity to receive support from the team and make friends with other residents, which gave her purpose and direction.
Reply from Shann Thomas, Manager at Brockington House
Thank you for taking the time to leave such a wonderful review about Brockington House. It is very touching and everyone at the home is grateful for sharing your positive experience here.
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Review from Oliver D (Grandson of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came for lunch with my grandmother who recently moved in. The facilities, staff and food are fantastic. The interior design is stunning. Overall it is a fantastic place. Care really is a priority here.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words it is our pleasure to care for your Grandmother.
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Review from J H (Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted on arrival by happy and welcoming staff, who gave me a beautiful bouquet of flowers. My room was spacious and comfortable with a lovely view of the garden - bees, lawns, flowers, pigeons and a squirrel to watch. All the staff were extremely tired and caring as well as very patient. I had
a chest infection while staying there but it soon cleared with antibiotics and then I was able to join in with the many activities. I give them all top marks! Well done!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words; it was our pleasure to care for you, and I will pass this message on to the team.
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Review from Kevin M (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere in Brockington is warm, caring, calm, and thoughtful. The staff are unfailingly friendly and smiling. It makes me very happy knowing that my father is being looked after so well in such a great place by such a wonderful team.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; it is our pleasure to care for your father.
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Review from Malcolm H (Husband of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support from the staff, very good facilities and a wide range of activities. A very happy and caring feeling towards the residents and a warm reception from the staff every time I visit.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; it is our pleasure to care for your mum.
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Review from S H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Brockington Care community for over 3 years. During this time, she has been well looked after and cared for by the staff. All staff are friendly and supportive. My mother lives with memory problems and the staff are extremely kind and do their best to encourage her to participate
in the many activities on offer such as music, scrabble, keeping fit and outings.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; it is our pleasure to care for your mother.
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Review from R C (Brother of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find my sister well cared for. Her room is tidy and my wife always remarks on the cleanliness and crispness of the bed linen. Taking a peek at the menu, there is a good choice and on the occasions we have arrived at lunchtime it smells appetising.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; I will pass them on to the teams.
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Review from L M (Friend of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During January I attended a birthday lunch at Brockington House for my friend who lives there. The private room set aside for these functions was beautifully presented. The food and table service were as of the quality in a first-class hotel.
The care is faultless and more than meets the changing needs
of my friend.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; I will pass them on to the teams.
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Review from Michelle N (Niece of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt of 92 years has been a resident of Brockington House since Sept 2023. She needs full nursing care assistance and has slight short-term memory issues.
The care my aunt receives at Brockington is truly outstanding. The continuity of professionalism runs right across every sector. The setting
is beautiful, the premises immaculate and the choice of food excellent and of a high standard. Rooms are spacious with ensuite, ample wall space and inset shelves for displaying personal items. My aunt loves the state-of-the-art bed! Sadly, she is often confined to bed, but this is medically designed to ease her pain as much as possible.
A special thanks to all the staff at Brockington; maintenance, gardening, kitchen, hospitality, housekeeping, management and, of course, the nursing staff, who care for my aunt with such skill, compassion and kindness. From my aunt and us as a family - thank you.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, which I will pass on to the team; it is our pleasure to care for your aunt.
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Review from G D (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Brockington House for a month's rest bite in December 2023. She has thoroughly enjoyed her stay and had tears in her eyes when we left today. Her words to me where everybody is so friendly and helpful. I will miss them all and feel very emotional about leaving! I think that says
it all!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words it was a pleasure to care for your Mum.
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Review from Vanessa B (Wife of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was feeding my husband, in his room, poached egg on toast. He had Parkinson's and Parkinson's related Dementia. Suddenly, he started choking. I went into the dining room, where the staff were serving dinner. They came immediately and attempted to dislodge whatever was blocking his airway. He was starting
to convulse, and it was very frightening to watch. The staff were very calm, professional and reassuring and eventually succeeded in dislodging the obstruction. I was very impressed with the way they dealt with the situation.
Reply from Shann Thomas, Home Director at Brockington House
Thank you very much for your feedback; I will pass this on to the team.
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Review from T W (Son of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's mental health and faculties were going downhill quite quickly, and she was becoming unhappy and critical of everything and everybody. Since moving to this home, she has become content and appreciative. They stimulate and care for her better than I could have imagined. Her dementia is slowly
taking hold but she is happy for the first time in many years.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words, they are very much appreciated and will be passed on to staff
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Review from Carol L (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Brockington House since April this year. She became unable to manage at home, falling frequently and generally becoming more frail, she is 92 years of age. I cannot fault the care she is receiving in any way. All the staff are marvellous, very pleasant, friendly, caring and
professional. The facilities available are numerous and well-run. Most importantly, the home director's office door is always open and she is very approachable and willing to discuss any queries. The overall standard is first class and I would not hesitate to recommend it.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words which I will pass on to the team, it is a pleasure to care for your Mum.
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Review from E E (Son of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum attended Brockington House Care Home twice, initially for respite in February 2017 then again in July and August 2023, on both occasions, the staff were highly professional, empathic and friendly. They were also very supportive and responsive to requests. In addition to providing care for my
mum and ensuring that she was comfortable, she was consistently treated with dignity. On behalf of myself and my family, I want to sincerely thank all staff at Brockington House, you do a fantastic job!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words; it is a pleasure to care for your mother.
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Review from M B (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has fairly advanced Alzheimer's, has been at Brockington House for about four months so far. Since she has arrived she seems much happier, looks much better and has a much better appetite. The staff are unfailingly kind and patient and do the most amazing job. My mother is beautifully
looked after and they really do seem to understand her condition. They have taken a huge weight off my shoulders and I can just now enjoy her company in the lovely surroundings at Brockington.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words which I will passon to the team. It is our pleasure to care for your loved one.
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Review from Amanda P (Friend of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five stars all-round. My friend came here and from day one, has received perfect care and genuine warmth from every one of the staff. Facebook communication is very reassuring - lovely to see the residents having fun but structured to help with mobility and brain function, variety of activities is wonderful!
Food is top-notch and always served with a smile. My friend is safe, well cared for and happy. There is not much more to ask for. As I said, five stars all-round. Well run by competent, professional care manager. Standards set and more than met!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for your friend.
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Review from Jeremy P (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving my mother to Brockington House Care Home in November 2021, the family have been very pleased with the level of care and commitment afforded to my mother. During her final days, she was treated with great dignity and we were supported by the staff during Mother's final hours. The level of
care provided and the professionalism of all the staff, in our experience, is second to none and we cannot thank them enough.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it was our pleasure to care for your mother.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Brockington House is calculated as follows: ( (346 Excellents x 5) + (48 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 423 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.