Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.7 117 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided by Brockington House

Type of Service

    Nursing Home
  • For a maximum of 70 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1798
  • Self-Funded Nursing Dementia Care: from £1798
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1898
  • RESPITE Self-Funded Nursing Care: from £1898
  • RESPITE Self-Funded Nursing Dementia Care: from £1898

All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.

These prices are only a guideline, please contact Brockington House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Shann Thomas (Home Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.

Parking

  • Brockington House has parking on site for residents, visitors and staff.

Brockington House Reviews (117)

9.7

Brockington House has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Brockington House has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brockington House
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Total of 117, showing 41-60
Review from A W (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have both been residents in Brockington House since October 2020. My mother has dementia, but my father was able to visit her from the residential ward every day. This was one of the key considerations when considering nursing homes for my parents. The quality and professionalism of the staff
has always been first-rate, as we have the facilities. On 13th April my father fell and broke his hip. Unfortunately, he declined quite quickly in hospital, but Brockington House was able to provide palliative care and he spent his last days in his own room, looked after by people he knew. We will always be grateful for that.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it has been a pleasure to care for your loved ones.
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Review from Lynnette E (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude for the compassionate care and attention that staff gave my mother, especially in the last closing days of her life. I really appreciated being left to sit with my mum just after she had passed, in the quiet and in a peaceful solitude. I loved that the staff had
placed a posy of flowers on her chest. I also thank the staff for the compassion they showed me. I appreciated the level of communication from them, keeping me well informed.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it was our pleasure to care for your mum.
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Review from C D (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Brockington House from hospital and the difference in her wellbeing has been immeasurable. The staff make it as homely as possible and, from hosts to carers to nurses/managers, all have been wonderful. Brockington has such a calm, relaxed feel to it but their professionalism really shines
through and they are so 'on the ball' with Mum's health/wellbeing. We couldn't ask for more - thank you!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for her and we are so happy that her wellbeing has improved.
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Review from Gareth E (Friend of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend every afternoon and find all aspects are satisfactory. She is in the secure section.
The two ladies who run the entertainment programme are creative and find ways of involving and stimulating residents and try to get them involved (if they wish).
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words; it is our pleasure to care for your friend.
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Review from Keith M (Son of Resident) published on 16 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Brockington House from another home nearby, seeking a better standard of care. We are delighted; Brockington House is amazing. Staffed by cheerful, motivated staff, my mother's health/mobility issues have been professionally and sympathetically handled. Staff levels are high and the
place hums with activity, day and night. They're proactive too, spotting that my mother needs a bigger wheelchair. My mother's room is spacious, spotlessly clean and equipped with new high-quality aids. Arguably it could have a better view out but another room might become available. The whole building resembles a good hotel. The management is approachable, good listeners and unfailingly helpful. One is always greeted when visiting and they always remember you. One enters via a cafe area (free drinks) and a permanently occupied reception desk. Management offices are adjacent. Finally, Mother is delighted with the meals, often served by young men with waiters' outfits!
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for your mother.
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Review from S M (Sister of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was a resident at Brockington House for approximately 18 months, where he was expertly cared for. He was not inclined to take part in social gatherings - it meant getting into his wheelchair which he did not enjoy - there was little to achieve in his room. He did not enjoy eating average
meals - restaurant presentation was not available so he lost weight. His care of personal cleanliness and comfort was excellent. Sadly his immobility coincided with the lockdown.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words it was our pleasure to care for your brother.
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Review from Annette M (Wife of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who is suffering from motor neuron disease, spent two months at Brockington House. During his time there, he received excellent care from friendly and dedicated staff, who looked after him with compassion. The home itself is beautiful, well looked after, spotlessly clean, with many amenities.
The bedrooms are well-appointed, warm, comfortable and beautifully decorated. I would have no hesitation in recommending Brockington House to anyone.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for taking the time to write this review and for your kind words.
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Review from Marion E (Respite Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just completed my two weeks respite stay and I have to say that I have had a lovely time. All the staff are second to none - caring, friendly, always smiling and they cannot do enough to make your stay a lasting experience. I feel so much better, very well-rested and content. I'm not looking
forward to going home. My grateful thanks to everyone at Brockington House.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words and I am so happy you enjoyed your time with us.
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Review from A R (Respite Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first day, my care has been beyond my expectation and my medical support. At all times outstanding and personal.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay with us.
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Review from Debbie F (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Brockington House from February 9th 2022, till her death on January 6th 2023. The care she received was wonderful. The carers are all amazing. If all care homes were like this, no family would have to worry about their loved one.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your review and kind words it was a pleasure to care for your mother.
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Review from Michael J (Friend of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is modern and well-built, good decor and spacious. The management and carers are excellent, friendly and courteous. They receive ongoing training. The gardens are well-maintained and secure. There are social areas, lounges, dining rooms and a social area at the entrance which is returning to
normality following Covid restrictions.
It is a pleasure to visit my two friends who are residents here.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review. We are delighted you enjoy your visits to our home and your friends are happy.
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Review from M K (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Brockington House during the spring of 2022. She was suffering from a number of health issues which restricted her mobility, but she was mentally very good. She took time to settle but with the exceptional care and attention given by all the staff, she appreciated their
help and support. As soon as you enter the building you are greeted by a smiling face. Morale is clearly high in this care home and all members of staff are eager to make each resident's day as enjoyable as possible.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review. It is lovely to read how happy you are. We are thrilled that Mum has settled. We pride ourselves on recruiting the very best people and it is lovely you recognised…read more
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Review from Ann D (Respite Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found it a first-class experience and it helped with my rehabilitation after my hip replacement. The care was just class.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your review, we are thrilled that you enjoyed your short stay with us and have recovered well to return home.
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Review from Rosemary W (Respite Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad I chose to go to Brockington House for respite after a total hip replacement at the hospital. The care, at all levels, was excellent. The ambience and decor, made for a very uplifting experience and the menu too, helped me to regain my appetite. It was a great experience to convalesce in
such delightful surroundings and with such understanding care. Thank you all so much to everyone.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your review, we are delighted you enjoyed your stay. We pride ourselves on excellent care and support and are thrilled that you had such a positive experience. Do come back and visit us.
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Review from Chris S (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for only ten weeks as her round-the-clock care needs became apparent. The building is absolutely fabulous. Large, light and airy bedrooms and community areas. The staff are compassionate, supportive and caring. The food was excellent. Mum loved the hairdresser but was not well
enough to partake in many of the other activities evident. Highly recommended!
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review. We really appreciate you taking the time to share your thoughts on our home. We will share your comments with all the team.
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Review from Joanne M (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for and has settled in well. There are always staff on hand to assist her. She was having regular falls at home and these have stopped. She is always pleased to see her carers, her face lights up when they speak to her. It is very reassuring to know how well she is being looked
after.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for taking the time to review our home. We are delighted with how well your mum has settled into our home.
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Review from Maria W (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 86-year-old mother was admitted for rehabilitation after falling and fracturing her hip.
She has been treated with respect and kindness. She was still in a lot of pain when she arrived and the staff had her analgesia altered quickly to help her mobilise. We have taken her out in the gardens several
times, which she loves. It appears all the staff, from cleaning, catering and nursing, nothing is too much trouble.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words. We are delighted to hear you are happy with the care and support provided.
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Review from Mary C (Respite Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No other words than perfect. Most caring, nothing too much trouble for all the staff. The food choices are excellent. This is my second respite visit. I would definitely stay again in the future.
Reply from Shann Thomas, Home Director at Brockington House
It was a pleasure to welcome you back for another stay! Thank you for your lovely review.
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Review from Jan B (Daughter of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just returned from a month's respite care at Brockington House. In her own words she "could not fault anything at all" about the care she received. Whilst there she was treated with warmth and dignity. She has a chronic illness and the staff dealt with her medications and when she became
poorly rehabilitated her with outstanding care and compassion. It was lovely to know there were nursing staff on site 24/7. Brockington House is now mum's second home and she will hopefully return there many times more in her life.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your lovely review. We are delighted that your mum enjoyed her stay and she is welcome back anytime. We are thrilled that as a family you are happy with the care and support we provided,…read more
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Review from K T (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had a two-week trial stay. He has now booked in on a permanent basis, so what better recommendation. He enjoyed the social aspect. I felt very secure in knowing he was being well cared for.
Reply from Shann Thomas, Home Director at Brockington House
We are thrilled that your father has decided to remain with us. It’s wonderful to see how well he has adapted to his new home and is enjoying his stay.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Brockington House is calculated as follows: ( (346 Excellents x 5) + (48 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 423 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brockington House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Shann

Shann Thomas

Job Title: Home Director Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockington House to verify any information. View our terms and conditions. Brockington House has an Enhanced Service - more info.