Submit a Review for Telford Hall
Bryce Way, Lawley Village, Telford, TF4 2TB
View full details of Telford HallLatest Reviews for Telford Hall
20 February 2026
I found the home very welcoming, clean and plesant. The staff doing their best to keep everybody happy which is quit a challenging job with people with dementia.
04 February 2026
My Dad has been in Telford Hall since January 2024 when we needed to find a permanent full time nursing place at 24 hours notice between Xmas and new year (when the NHS find out you're self funded they want you out of hospital without any time or help). Telford Hall were great and made the
transition seamless. The home provides a great level of nursing care in very nice en-suite rooms. Food is great - Dad has put on 2 1/2 stone! There are loads of activities to join if you want to and even a pub, cinema and hairdresser. The relief we have knowing Dad has 24/7 care is immense.
03 February 2026
As soon as you enter Telford hall building you receive a warm welcome. I have been visiting a friend for several years, that lived there.
I've always found the care outstanding, respect & dignity at all times.
Nothing is ever too much trouble for any of the staff. They are friendly &
approachable.
There is always encouragement to join in different activities that are going on.
Sadly my friend passed away in October. His end of life care was outstanding & the staff were all very supportive to family & friends.
I still pop in occasionally to see the staff.
Forever grateful for the care that was given.
28 January 2026
We have we have only good things to say about our parents care.
They are both enjoying there time there after an initial two weeks of settling in in September 2025.
They are both enjoying the standard of food.
28 January 2026
My wife and I were so lucky to have found this care home for our Aunty. Without Telford Hall she wouldn't of been back up and about and getting on with her life. The staff have been fantastic at providing great care and understanding. She was taken into their care in June and is still making friends
and loves the interaction with the staff.
28 January 2026
My father was a happy resident at Telford Hall for several years. He was cared for with respect, affection and genuine attention to his needs by lovely people throughout the team.
Many of the team developed a close bond with dad, and he with them.
The team's devotion to dad at the end of his life
was humbling, providing a safe, warm, and loving environment for him in his final days.
I couldn't have asked for greater support for dad, me and the family. Thank you.
28 January 2026
My mum has Alzheimer's and has been living at Telford Hall for the last 4 years. It was hard to begin with to have the discussion with her after being 'independent' but from the day she visited, mum has always shared how much she loves Telford Hall, how the staff she views as her friends and how
amazingly she is looked after. Above all mum feels safe and secure which means we have no worries for her. Every one of the staff , regardless of their role or how busy they are, are always happy to chat and laugh with mum and us as family. Mum is respected and clearly thought a great deal of which is fabulous to know!
Thank you for your care and thoughtful ways - you are all worth more than your weight in gold!!
28 January 2026
I honestly cannot put into words how grateful our family is for the care my Nan receives here. From the moment she arrived, the staff have shown nothing but kindness, patience, and genuine compassion. My Nan has dementia, and the way they take the time to reassure her, calm her mind, and make her
feel safe and at ease means more to us than they will ever know.
What truly stands out is how personal their care is. They don't just look after her needs - they look after her. Simple but meaningful things, like sitting with her, chatting, doing her makeup, and making sure she feels comfortable and at home, make such a huge difference to her confidence and happiness. You can see that they really care, and that level of thoughtfulness is incredibly special.
Knowing that my Nan is treated with dignity, respect, and so much warmth gives our family real peace of mind. The staff are amazing, and this care home is a truly wonderful place. We feel so lucky to have found a home treats nan like family
17 November 2025
The care my mum continues to receive is brilliant. Each time I leave her, I leave with confidence she is safe, happy & well looked after. The staff are attentive and thoughtful, and I know Mum enjoys their company very much.
Much thought is put into the activities which are offered to the
residents - who are encouraged to participate with gentle enthusiasm.
07 August 2025
Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs. Always great entertainment is laid on, and she loved the wed hair salon day, amazing. The only huge negative complaint is that we have had to drain Mum's savings
and sell her family home to pay for her care. Yet other people with no assets in the home are receiving the same care council funded. It's morally wrong.
30 July 2025
My dad moved here in January and I am pleased with the care and support he has been given.the staff have gone above and beyond to make sure his needs are met.the facilities are very good,I'm impressed with the daily activities and days out they provide.my mum visits everyday and I'm impressed how
caring and loving they all are towards her, both my dad and mum have been treated with quality care love and support.the staff are amazing giving a great level of care..as a family we are so thankful to all involved
03 February 2025
I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind,
thoughtful and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.
29 October 2024
I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and
enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.
30 August 2024
I am pleased with the care my parent is receiving.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.
31 May 2024
Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.
31 May 2024
Always enjoy coming here.
23 April 2024
I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first
choice.
20 March 2024
My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough
for looking after Mom and our Dad who visited every day.
13 December 2023
My dad was in Telford Hall Care Home for a couple of months and I can’t praise the staff enough, not only for looking after my dad but the way they looked after me and my family, they truly care and we as a family couldn’t of been happier that he ended up there.
19 June 2023
Great improvement under new management and more expected.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.
Latest Reviews for Telford Hall
20 February 2026
I found the home very welcoming, clean and plesant. The staff doing their best to keep everybody happy which is quit a challenging job with people with dementia.
04 February 2026
My Dad has been in Telford Hall since January 2024 when we needed to find a permanent full time nursing place at 24 hours notice between Xmas and new year (when the NHS find out you're self funded they want you out of hospital without any time or help). Telford Hall were great and made the
transition seamless. The home provides a great level of nursing care in very nice en-suite rooms. Food is great - Dad has put on 2 1/2 stone! There are loads of activities to join if you want to and even a pub, cinema and hairdresser. The relief we have knowing Dad has 24/7 care is immense.
03 February 2026
As soon as you enter Telford hall building you receive a warm welcome. I have been visiting a friend for several years, that lived there.
I've always found the care outstanding, respect & dignity at all times.
Nothing is ever too much trouble for any of the staff. They are friendly &
approachable.
There is always encouragement to join in different activities that are going on.
Sadly my friend passed away in October. His end of life care was outstanding & the staff were all very supportive to family & friends.
I still pop in occasionally to see the staff.
Forever grateful for the care that was given.
28 January 2026
We have we have only good things to say about our parents care.
They are both enjoying there time there after an initial two weeks of settling in in September 2025.
They are both enjoying the standard of food.
28 January 2026
My wife and I were so lucky to have found this care home for our Aunty. Without Telford Hall she wouldn't of been back up and about and getting on with her life. The staff have been fantastic at providing great care and understanding. She was taken into their care in June and is still making friends
and loves the interaction with the staff.
28 January 2026
My father was a happy resident at Telford Hall for several years. He was cared for with respect, affection and genuine attention to his needs by lovely people throughout the team.
Many of the team developed a close bond with dad, and he with them.
The team's devotion to dad at the end of his life
was humbling, providing a safe, warm, and loving environment for him in his final days.
I couldn't have asked for greater support for dad, me and the family. Thank you.
28 January 2026
My mum has Alzheimer's and has been living at Telford Hall for the last 4 years. It was hard to begin with to have the discussion with her after being 'independent' but from the day she visited, mum has always shared how much she loves Telford Hall, how the staff she views as her friends and how
amazingly she is looked after. Above all mum feels safe and secure which means we have no worries for her. Every one of the staff , regardless of their role or how busy they are, are always happy to chat and laugh with mum and us as family. Mum is respected and clearly thought a great deal of which is fabulous to know!
Thank you for your care and thoughtful ways - you are all worth more than your weight in gold!!
28 January 2026
I honestly cannot put into words how grateful our family is for the care my Nan receives here. From the moment she arrived, the staff have shown nothing but kindness, patience, and genuine compassion. My Nan has dementia, and the way they take the time to reassure her, calm her mind, and make her
feel safe and at ease means more to us than they will ever know.
What truly stands out is how personal their care is. They don't just look after her needs - they look after her. Simple but meaningful things, like sitting with her, chatting, doing her makeup, and making sure she feels comfortable and at home, make such a huge difference to her confidence and happiness. You can see that they really care, and that level of thoughtfulness is incredibly special.
Knowing that my Nan is treated with dignity, respect, and so much warmth gives our family real peace of mind. The staff are amazing, and this care home is a truly wonderful place. We feel so lucky to have found a home treats nan like family
17 November 2025
The care my mum continues to receive is brilliant. Each time I leave her, I leave with confidence she is safe, happy & well looked after. The staff are attentive and thoughtful, and I know Mum enjoys their company very much.
Much thought is put into the activities which are offered to the
residents - who are encouraged to participate with gentle enthusiasm.
07 August 2025
Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs. Always great entertainment is laid on, and she loved the wed hair salon day, amazing. The only huge negative complaint is that we have had to drain Mum's savings
and sell her family home to pay for her care. Yet other people with no assets in the home are receiving the same care council funded. It's morally wrong.
30 July 2025
My dad moved here in January and I am pleased with the care and support he has been given.the staff have gone above and beyond to make sure his needs are met.the facilities are very good,I'm impressed with the daily activities and days out they provide.my mum visits everyday and I'm impressed how
caring and loving they all are towards her, both my dad and mum have been treated with quality care love and support.the staff are amazing giving a great level of care..as a family we are so thankful to all involved
03 February 2025
I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind,
thoughtful and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.
29 October 2024
I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and
enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.
30 August 2024
I am pleased with the care my parent is receiving.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.
31 May 2024
Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.
31 May 2024
Always enjoy coming here.
23 April 2024
I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first
choice.
20 March 2024
My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough
for looking after Mom and our Dad who visited every day.
13 December 2023
My dad was in Telford Hall Care Home for a couple of months and I can’t praise the staff enough, not only for looking after my dad but the way they looked after me and my family, they truly care and we as a family couldn’t of been happier that he ended up there.
19 June 2023
Great improvement under new management and more expected.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.