Submit a Review for Figbury Lodge
2 Mitchell Road, Canford Heath, Poole, BH17 8US
View full details of Figbury LodgeLatest Reviews for Figbury Lodge
23 April 2026
This is my mums second week at Figbury and for my mum, who has dementia, loves the social aspect and has made some lovely friends there. The carers are so lovely and caring and understands everyone's needs. My mum seems to be a different person in a good way
21 April 2026
Figbury Lodge is an asset to Conford Heath. I have been very welcomed by all the staff, and everyone has the most beaming smile. I have never felt more safe. It is so homely and all the residents are lovely. Food is amazing, and it's easy to make changes.
01 April 2026
My brother Ian passed away at Figbury Lodge in February 26. During the final weeks of his life he was kept very comfortable and treated with dignity. The family were also treated with kindness during all their visits.
25 February 2026
I would like to say a very heartfelt thanks to the staff of Lark Ward especially Katie, David and Kelly. They cared for my Dad, Gordon in the last months of his life with compassion, dignity, empathy but with a touch of humour and banter that Gordon enjoyed. They were really supportive to our
family and always had a smile. Once again, thank you.
12 January 2026
Overall, Figbury Lodge is good, and the staff are very caring, kind and helpful, but unfortunately, as with hospitals/care homes, there is a shortage of staff, especially during meal times and staff breaks. My husband often had to wait longer than he should for repositioning, pad changes and being
put back to bed after sitting in a recliner. There seemed to be a lack of communication between therapists and carers. There should be a more viable and better mechanism for sharing the key factors, i.e. whether diabetic, how often the patient needs repositioning and advice regarding repositioning and how to use repositioning aids, i.e. wedges and supports. If repositioning is 2 hourly, it should be 2 hours and not 3 or 4.
The carpet was extremely stained and dirty in the room.
10 December 2025
My Nan recently had a stayed at figbury lodge for 8weeks. she often told us when we went to visit that the carers were good to her and some staff felt like family and she enjoyed having a good laugh each day with them. She was very anxious when she first arrived at figbury but she soon settled.
Would highly recommend this care home.
09 December 2025
My mum Sheila has just spent 10 weeks in Figbury and we as a family have been very pleased with all the care she has received , she was very happy in there once she settled in , it is very clean and she was happy with the food . A special thankyou to nurse Ray who went out of his way to help her
09 December 2025
I would like to thank all The staff at Figbury you made my mother inlaw so welcome while she was there , she was sad to leave you and she would like to thank you all very much for all your support and looking after her
08 September 2025
Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered for at all times.On every visit he appears happy with the care he is receiving.
16 May 2025
Staff very happy and caring, and most welcoming to visitors.
16 April 2025
As my Mum has only been in Figbury Lodge a few days, this is my first impression. Friendly, helpful staff and very clean throughout. The lovely large, bright room with on suite wet room makes my mum's mobility issues so much easier. The gorgeous enclosed grounds are a bonus for the residents.
10 April 2025
Overall good care of my brother
07 April 2025
All staff are brilliant here no faults whatsoever.
Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum
04 April 2025
Such a lovely care home, very clean and modern. The staff are amazing and always happy to answer questions. There is a hairdresser here on Tuesdays and chiropodist on Thursdays once a fortnight lots of activities going on and a car park outside the home.
17 March 2025
My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back
to you all.
05 March 2025
On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.
21 November 2024
We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect
and dignity. We would thoroughly recommend Figbury lodge.
13 November 2024
Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and
again and always feel welcome. Thank you to everyone.
16 October 2024
My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home)
was negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.
13 August 2024
Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.
Latest Reviews for Figbury Lodge
23 April 2026
This is my mums second week at Figbury and for my mum, who has dementia, loves the social aspect and has made some lovely friends there. The carers are so lovely and caring and understands everyone's needs. My mum seems to be a different person in a good way
21 April 2026
Figbury Lodge is an asset to Conford Heath. I have been very welcomed by all the staff, and everyone has the most beaming smile. I have never felt more safe. It is so homely and all the residents are lovely. Food is amazing, and it's easy to make changes.
01 April 2026
My brother Ian passed away at Figbury Lodge in February 26. During the final weeks of his life he was kept very comfortable and treated with dignity. The family were also treated with kindness during all their visits.
25 February 2026
I would like to say a very heartfelt thanks to the staff of Lark Ward especially Katie, David and Kelly. They cared for my Dad, Gordon in the last months of his life with compassion, dignity, empathy but with a touch of humour and banter that Gordon enjoyed. They were really supportive to our
family and always had a smile. Once again, thank you.
12 January 2026
Overall, Figbury Lodge is good, and the staff are very caring, kind and helpful, but unfortunately, as with hospitals/care homes, there is a shortage of staff, especially during meal times and staff breaks. My husband often had to wait longer than he should for repositioning, pad changes and being
put back to bed after sitting in a recliner. There seemed to be a lack of communication between therapists and carers. There should be a more viable and better mechanism for sharing the key factors, i.e. whether diabetic, how often the patient needs repositioning and advice regarding repositioning and how to use repositioning aids, i.e. wedges and supports. If repositioning is 2 hourly, it should be 2 hours and not 3 or 4.
The carpet was extremely stained and dirty in the room.
10 December 2025
My Nan recently had a stayed at figbury lodge for 8weeks. she often told us when we went to visit that the carers were good to her and some staff felt like family and she enjoyed having a good laugh each day with them. She was very anxious when she first arrived at figbury but she soon settled.
Would highly recommend this care home.
09 December 2025
My mum Sheila has just spent 10 weeks in Figbury and we as a family have been very pleased with all the care she has received , she was very happy in there once she settled in , it is very clean and she was happy with the food . A special thankyou to nurse Ray who went out of his way to help her
09 December 2025
I would like to thank all The staff at Figbury you made my mother inlaw so welcome while she was there , she was sad to leave you and she would like to thank you all very much for all your support and looking after her
08 September 2025
Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered for at all times.On every visit he appears happy with the care he is receiving.
16 May 2025
Staff very happy and caring, and most welcoming to visitors.
16 April 2025
As my Mum has only been in Figbury Lodge a few days, this is my first impression. Friendly, helpful staff and very clean throughout. The lovely large, bright room with on suite wet room makes my mum's mobility issues so much easier. The gorgeous enclosed grounds are a bonus for the residents.
10 April 2025
Overall good care of my brother
07 April 2025
All staff are brilliant here no faults whatsoever.
Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum
04 April 2025
Such a lovely care home, very clean and modern. The staff are amazing and always happy to answer questions. There is a hairdresser here on Tuesdays and chiropodist on Thursdays once a fortnight lots of activities going on and a car park outside the home.
17 March 2025
My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back
to you all.
05 March 2025
On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.
21 November 2024
We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect
and dignity. We would thoroughly recommend Figbury lodge.
13 November 2024
Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and
again and always feel welcome. Thank you to everyone.
16 October 2024
My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home)
was negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.
13 August 2024
Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.