Submit a Review for Northcare Suites Care Home
100 Telford Road, Edinburgh, EH4 2NF
View full details of Northcare Suites Care HomeLatest Reviews for Northcare Suites Care Home
24 April 2026
There is so much to recommend about Northcare Suites Care Home. The most important point is that the staff are very caring and friendly- not just to my Mother but also to all her visitors! An excellent GP practice covers Northcare Suites for medical needs. The facilities are extensive because there
is a cinema, a hairdresser, a private dining room (to celebrate birthdays) and a brasserie, to which you can take your relative for the best shortbread in Edinburgh (and other cakes). There are plenty of activities for the Residents, such as visiting singers, chair based exercises and even trips out. The view from the Brasserie to Edinburgh castle and the Pentlands is superb! The staff go the extra mile for special days, such as Mothers' Day and the Summer Barbecue. Sara B.
13 April 2026
Overall my parents experience was very good with one or two very minor things which could be improved (they didn't score it 5 but thought it closer to around 4.8 out of 5).
My parents found it difficult to control the temperature in their rooms, as the control was in a poorly lit part of the room
and was difficult for them to move and control.
No waste paper bin in the room (other than in the bathroom).
The potential of the garden area was not exploited to make it more stimulating and seemed underused by the residents.
Most days the food was very good but on the odd occasion it didn't quite meet expectations.
No books available, which would have been a nice addition.
As stated, the above were the very minor issues and overall they enjoyed their stay and would recommend the care home to anyone.
19 March 2026
Mum spent two weeks respite in Northcare Suites with a view to staying there permanently. She loves the home and the staff and has very happily chosen to stay. Her room is beautiful with the most amazing view. The staff have made her feel so at home and very quickly have got to know her likes,
dislikes and interests. It was a big decision for mum and the family to move her from the home she has spent so many years living in but, seeing how happy and well cared for she is, we all know we have made the right decision.
We as a family are delighted with the care, the surroundings and the welcome we get when visiting. Thank you to all involved
10 March 2026
I love that Northcare Suites is so far removed from people's perception of a carehome. It's total luxury and feels like a beautiful hotel. I can't thank the staff enough for everything, everyone of them have done, for my uncle since he moved in. From the management to the domestic staff. My
uncle really didn't want to move in to a care home and infact wouldn't even visit but the long story short is he has moved in, loves it and is very proud of his new home. His room has been substantially personalised to make it a better home from home.
I would recommend this for anyone. I hope this level of care and this amazing environment will be available for me when it's time.
27 February 2026
A wonderfully caring environment for a respite break from surgery for my mum who fell and broke her hip at the age of 86. Staff were friendly, professional and approachable at all times. Menu choices were great. All the staff were pleasant, polite, professional and approachable. My mum was very
apprehensive beforehand but she was well cared for and made to feel welcome. The addition of a very well appointed brasserie serving teas/coffees/home made cakes for visitors along with a hairdressing facility and cinema, allow me to say that I would not hesitate to recommend this care home to anyone. looking for both respite care or a long term care option for their relatives.
09 February 2026
All the staff were so pleasant, polite, professional and friendly. I was very apprehensive beforehand but my husband was so well cared for. I would not hesitate to recommend this care home to anyone.
26 January 2026
A wonderfully caring environment for a respite break post surgery. Staff friendly and approachable at all times. Menu choices superb.
22 January 2026
After a long, happy and contented life my grandma found herself frail, 98 years old snd battling with dementia.
Despite almost round the clock care it became clear that she needed support 24 hours a day.
The team from North care Suites assessed and accepted her.
Unfortunately she took a sudden
turn for the worse and care at home became distressing for her and for us as a family, recognising we could not meet her needs. Despite this change Northcare suites accepted her for end of life care.
From the moment they began caring for her they extended that compassion to us, a grieving family. The person centered care was kind and compassionate, the very best in end of life care in a beautiful environment.
Staff were always kind, never walked by without offering support and kindness, and a cup of tea.
As a nurse of more than 25 years I cannot express my appreciation enough. My grandma was so proud I went into to nursing a this team demonstrate the very best of the profession.
15 December 2025
The service has been outstanding in the support of our father and wider family, since my father became a resident at the end of November 2025.
Absolutely every staff member has been caring, professional, kind and hard working in every interaction with our whole family.
Cannot recommend the service
enough.
03 December 2025
My Mum needed some respite care following hospitalisation. From first contact all the staff were excellent. Mum stayed 3 weeks and got just the care and attention we hoped for. The room and facilities are all first class but it is the staff which is the differentiator. Debbie and Kirsty were
very helpful and supportive and they obviously recruit and manage the staff very well. The atmosphere seems very genuine and caring. All the staff I met seemed compassionate and had time to look after Mum. Very impressive. Well done everybody and thank you
20 August 2025
My experience has been - having piece of mind knowing that my husband is being so well cared for by the wonderful caring staff at Northcare Suites.
14 August 2025
Dad is very well looked after in here and the family are very happy to see the quality of care that dad receives. We visit regularly and see how well looked after the residents are and appreciate the lovely staff who are so warm and welcoming to everyone. His room is very nice with a lovely view of
Edinburgh skyline and it is always clean and tidy. The food is always looking and smelling good and i can particularly recommend the tearoom on the 3rd floor where you can have the most delicious cakes and afternoon tea.
Overall a very good facility.
31 July 2025
Fantastic care home, wonderful staff who have the patience of a saint! Always keep us informed of anything needed. My auntie is being so well looked after even though she is very difficult! Special thanks to all those on castle suite and Jess on reception who is always lovely and welcoming
16 July 2025
In my opinion Northcare Suites is the equivalent standard of a luxury hotel. Can't praise highly enough every one involved in the running of Northcare. My husband is extremely well cared for and I have no hesitation in recommending Northcare to all my friends.
24 February 2025
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean.
The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place.
There is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
24 February 2025
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
09 January 2025
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall
experience was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
27 November 2024
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and
coffee to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
08 November 2024
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
30 August 2024
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.
Latest Reviews for Northcare Suites Care Home
24 April 2026
There is so much to recommend about Northcare Suites Care Home. The most important point is that the staff are very caring and friendly- not just to my Mother but also to all her visitors! An excellent GP practice covers Northcare Suites for medical needs. The facilities are extensive because there
is a cinema, a hairdresser, a private dining room (to celebrate birthdays) and a brasserie, to which you can take your relative for the best shortbread in Edinburgh (and other cakes). There are plenty of activities for the Residents, such as visiting singers, chair based exercises and even trips out. The view from the Brasserie to Edinburgh castle and the Pentlands is superb! The staff go the extra mile for special days, such as Mothers' Day and the Summer Barbecue. Sara B.
13 April 2026
Overall my parents experience was very good with one or two very minor things which could be improved (they didn't score it 5 but thought it closer to around 4.8 out of 5).
My parents found it difficult to control the temperature in their rooms, as the control was in a poorly lit part of the room
and was difficult for them to move and control.
No waste paper bin in the room (other than in the bathroom).
The potential of the garden area was not exploited to make it more stimulating and seemed underused by the residents.
Most days the food was very good but on the odd occasion it didn't quite meet expectations.
No books available, which would have been a nice addition.
As stated, the above were the very minor issues and overall they enjoyed their stay and would recommend the care home to anyone.
19 March 2026
Mum spent two weeks respite in Northcare Suites with a view to staying there permanently. She loves the home and the staff and has very happily chosen to stay. Her room is beautiful with the most amazing view. The staff have made her feel so at home and very quickly have got to know her likes,
dislikes and interests. It was a big decision for mum and the family to move her from the home she has spent so many years living in but, seeing how happy and well cared for she is, we all know we have made the right decision.
We as a family are delighted with the care, the surroundings and the welcome we get when visiting. Thank you to all involved
10 March 2026
I love that Northcare Suites is so far removed from people's perception of a carehome. It's total luxury and feels like a beautiful hotel. I can't thank the staff enough for everything, everyone of them have done, for my uncle since he moved in. From the management to the domestic staff. My
uncle really didn't want to move in to a care home and infact wouldn't even visit but the long story short is he has moved in, loves it and is very proud of his new home. His room has been substantially personalised to make it a better home from home.
I would recommend this for anyone. I hope this level of care and this amazing environment will be available for me when it's time.
27 February 2026
A wonderfully caring environment for a respite break from surgery for my mum who fell and broke her hip at the age of 86. Staff were friendly, professional and approachable at all times. Menu choices were great. All the staff were pleasant, polite, professional and approachable. My mum was very
apprehensive beforehand but she was well cared for and made to feel welcome. The addition of a very well appointed brasserie serving teas/coffees/home made cakes for visitors along with a hairdressing facility and cinema, allow me to say that I would not hesitate to recommend this care home to anyone. looking for both respite care or a long term care option for their relatives.
09 February 2026
All the staff were so pleasant, polite, professional and friendly. I was very apprehensive beforehand but my husband was so well cared for. I would not hesitate to recommend this care home to anyone.
26 January 2026
A wonderfully caring environment for a respite break post surgery. Staff friendly and approachable at all times. Menu choices superb.
22 January 2026
After a long, happy and contented life my grandma found herself frail, 98 years old snd battling with dementia.
Despite almost round the clock care it became clear that she needed support 24 hours a day.
The team from North care Suites assessed and accepted her.
Unfortunately she took a sudden
turn for the worse and care at home became distressing for her and for us as a family, recognising we could not meet her needs. Despite this change Northcare suites accepted her for end of life care.
From the moment they began caring for her they extended that compassion to us, a grieving family. The person centered care was kind and compassionate, the very best in end of life care in a beautiful environment.
Staff were always kind, never walked by without offering support and kindness, and a cup of tea.
As a nurse of more than 25 years I cannot express my appreciation enough. My grandma was so proud I went into to nursing a this team demonstrate the very best of the profession.
15 December 2025
The service has been outstanding in the support of our father and wider family, since my father became a resident at the end of November 2025.
Absolutely every staff member has been caring, professional, kind and hard working in every interaction with our whole family.
Cannot recommend the service
enough.
03 December 2025
My Mum needed some respite care following hospitalisation. From first contact all the staff were excellent. Mum stayed 3 weeks and got just the care and attention we hoped for. The room and facilities are all first class but it is the staff which is the differentiator. Debbie and Kirsty were
very helpful and supportive and they obviously recruit and manage the staff very well. The atmosphere seems very genuine and caring. All the staff I met seemed compassionate and had time to look after Mum. Very impressive. Well done everybody and thank you
20 August 2025
My experience has been - having piece of mind knowing that my husband is being so well cared for by the wonderful caring staff at Northcare Suites.
14 August 2025
Dad is very well looked after in here and the family are very happy to see the quality of care that dad receives. We visit regularly and see how well looked after the residents are and appreciate the lovely staff who are so warm and welcoming to everyone. His room is very nice with a lovely view of
Edinburgh skyline and it is always clean and tidy. The food is always looking and smelling good and i can particularly recommend the tearoom on the 3rd floor where you can have the most delicious cakes and afternoon tea.
Overall a very good facility.
31 July 2025
Fantastic care home, wonderful staff who have the patience of a saint! Always keep us informed of anything needed. My auntie is being so well looked after even though she is very difficult! Special thanks to all those on castle suite and Jess on reception who is always lovely and welcoming
16 July 2025
In my opinion Northcare Suites is the equivalent standard of a luxury hotel. Can't praise highly enough every one involved in the running of Northcare. My husband is extremely well cared for and I have no hesitation in recommending Northcare to all my friends.
24 February 2025
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean.
The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place.
There is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
24 February 2025
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
09 January 2025
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall
experience was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
27 November 2024
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and
coffee to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
08 November 2024
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
30 August 2024
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.