Northcare Suites Care Home

100 Telford Road, Edinburgh EH4 2NF
Review Us
9.9 29 Reviews
  • Northcare Suites Care Home, Edinburgh
Northcare Suites Care Home is a purpose-built luxury 76-bed care home in Edinburgh. The skilled and experienced team provide 24 hour nursing care which is tailored to each individual's unique support needs and wishes.

Each of the 76 generously appointed bedroom suites comes with hospitality and turn down services, an optional newspaper and passive alarm sensors. They are finished to the highest standards and include large en-suites, a small double bed, telephone facility, call bell, high speed wireless internet connectivity and Sky TV connection points.

The interiors exude elegance- they are fresh, spacious and bathed in natural light. Communal areas include lounge and dining rooms, a Castle View Brasserie with access to the rooftop balcony, a Private Dining Room, a Residents-only hair and beauty salon and a fully equipped cinema theatre.
Externally, Northcare Suites offers residents beautiful outdoor space to enjoy; from relaxing on the outdoor terrace, to using the walking circuit and putting green, to pottering around in the greenhouse.

There is a busy programme of activities and entertainment to choose from including flower arranging, yoga and language classes. Guests are welcomed and can enjoy a complementary refreshments including fresh home baking or meal for special events with their loved one.

Care Provided by Northcare Suites Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £2395 – £2395
  • Self-Funded Residential Dementia Care: £2395 – £2395
  • Self-Funded Nursing Care: £2395 – £2395
  • Self-Funded Nursing Dementia Care: £2395 – £2395
  • RESPITE Self-Funded Residential Care: £2395 – £2395
  • RESPITE Self-Funded Residential Dementia Care: £2395 – £2395
  • RESPITE Self-Funded Nursing Care: £2395 – £2395
  • RESPITE Self-Funded Nursing Dementia Care: £2395 – £2395

These prices are only a guideline, please contact Northcare Suites Care Home to find out the exact price for your requirements.

Contact Northcare Suites Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Northcare Suites Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Crawford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Onsite Parking Available

Northcare Suites Care Home Reviews (29)

9.9

Northcare Suites Care Home has a Review Score of 9.9 (9.909) out of 10, based on 29 reviews in the last 2 years.
Over all time Northcare Suites Care Home has 29 reviews.

Overall Experience
  • 27
  • 2
  • 0
  • 0
  • 0
Date Published
  • 29
  • 6
  • 9
  • 29
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Reviewer Connection to Northcare Suites Care Home
  • 14
  • 6
  • 2
  • 2
  • 2
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  • 1
Total of 29, showing 1-20
Review from T B (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been outstanding in the support of our father and wider family, since my father became a resident at the end of November 2025.


Absolutely every staff member has been caring, professional, kind and hard working in every interaction with our whole family.


Cannot recommend the service

enough.
Reply from Kirsty Summers, Northcare at Northcare Suites Care Home
Thank you very much for the kind review of our home at Northcare Suites. We are delighted to hear that you have all been made to feel welcome and that dad has settled in well. We are here to support…read more
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Review from John P (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum needed some respite care following hospitalisation. From first contact all the staff were excellent. Mum stayed 3 weeks and got just the care and attention we hoped for. The room and facilities are all first class but it is the staff which is the differentiator. Debbie and Kirsty were very
helpful and supportive and they obviously recruit and manage the staff very well. The atmosphere seems very genuine and caring. All the staff I met seemed compassionate and had time to look after Mum. Very impressive. Well done everybody and thank you
Reply from Kirsty Summers, Northcare at Northcare Suites Care Home
We thank you very much for the kind review John. We are delighted to hear mum enjoyed her stay with us and that you were happy with our service, facilities and most importantly mum's care. We would be…read more
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Review from Janette C (Wife of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been - having piece of mind knowing that my husband is being so well cared for by the wonderful caring staff at Northcare Suites.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your kind words. We're truly honoured to be entrusted with your husband's care, and it means a great deal to know that our team's compassion and dedication have brought you peace…read more
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Review from I B (Son of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very well looked after in here and the family are very happy to see the quality of care that dad receives. We visit regularly and see how well looked after the residents are and appreciate the lovely staff who are so warm and welcoming to everyone. His room is very nice with a lovely view of
Edinburgh skyline and it is always clean and tidy. The food is always looking and smelling good and i can particularly recommend the tearoom on the 3rd floor where you can have the most delicious cakes and afternoon tea.
Overall a very good facility.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your thoughtful feedback. We're delighted to hear how happy you are with the care your dad receives, and it's wonderful that you enjoy visiting and experiencing the welcoming…read more
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Review from F P (Niece of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home, wonderful staff who have the patience of a saint! Always keep us informed of anything needed. My auntie is being so well looked after even though she is very difficult! Special thanks to all those on castle suite and Jess on reception who is always lovely and welcoming
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your wonderful feedback. We're so pleased to hear your auntie is receiving the care and attention she needs, and that you feel well informed and supported. Our Castle Suite team and Jess…read more
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Review from Helen B (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion Northcare Suites is the equivalent standard of a luxury hotel. Can't praise highly enough every one involved in the running of Northcare. My husband is extremely well cared for and I have no hesitation in recommending Northcare to all my friends.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your kind words. We are delighted to hear that you and your husband feel so well supported at Northcare Suites. Our team takes great pride in providing the highest standard of…read more
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Review from Stephen D (Husband of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean.
The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place.
There
is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you very much for your kind and thoughtful feedback. We're delighted to hear that you've had such a positive experience with our team-from our nursing staff and carers to the cleaning,…read more
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Review from Gemma A (Daughter-in-law of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your lovely review! We're absolutely delighted to hear that you've had such a positive experience with Northcare Suites and that your mother-in-law feels at home here.Your kind…read more
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Review from H G (Daughter-in-law of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall experience
was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your kind words. We're delighted to hear that you and your mother-in-law had a positive experience during her respite stay. It's wonderful to know that the care provided met your…read more
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Review from T W (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and coffee
to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you very much for your glowing review of Northcare. We are delighted to hear that you and your dad are happy with our care and facilities. Our team takes great pride in creating a welcoming,…read more
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Review from R S (Son of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you very much for your feedback. It means a great deal to us to know that your mum feels happy, contented, and well cared for in our home. Our team works hard to provide compassionate and…read more
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Review from Simon B (Son of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team is dedicated to ensuring…read more
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Review from Elaine P (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care Mum is receiving at Northcare Suites. The staff are friendly and engage well with her and treat her with the dignity and respect she deserves, as well as having a laugh with her at times, which she enjoys.
All of her personal care/medical needs are attended to very well.
She has a daily assisted shower and the nursing team keep me updated on any issues as they arise, or changes in her medication.
There is a programme of daily activities and lunch/dinner in the dining room which allows residents to socialise and mix with one another which suits mum as she gets anxious when she is on her own. Mum particularly enjoys the musical entertainment which is provided as she loves a sing along.
Mum has a big family and lots of friends who come to visit her regularly and are also made to feel welcome.
I wouldn't hesitate to recommend Northcare Suites to others looking for a care facility for their loved ones.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your thoughtful and positive feedback. We are truly delighted to hear that your Mum is happy and well-cared for at Northcare Suites. Our team is dedicated to creating a warm and…read more
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Review from Susan Y (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming and friendly staff who are always cheerful to welcome Mum every day. Encouraging and caring with bags of patience, the carers allow Mum to feel safe and as an individual in her own right. Could not fault the care and standards.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your kind words. We are thrilled to hear that your mum feels safe, valued, and well cared for by our team. Creating a welcoming and supportive environment is our top priority,…read more
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Review from Jennifer B (Daughter of Resident) published on 26 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Northcare Suites, Edinburgh is simply wonderful. The ambience is lovely from the minute you walk through the door. Staff are knowledgeable, respectful and so kind. My mother's room has amazing views over the city and is kept clean and tidy. I'm kept updated about her health and have regular six monthly
reviews. Catering is fabulous and they really look after their visitors too with the Brasserie on the top floor being a favourite place to visit with Mum. There are plenty of activities should clients wish to participate and so in short, I would have no hesitation in recommending this care home.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your glowing review of Northcare Suites. We are delighted to hear that you and your mother are enjoying the ambience, care, and amenities we strive to provide. It's wonderful…read more
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Review from L L (Daughter of Resident) published on 26 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a 5-star care home. Management continuity has been good, staff continuity is good although at times they appear to be short-staffed. Quality of care is good and facilities are excellent. Individual rooms are spacious, light and comfortable. There is a full programme of activities and an excellent
onsite cafe for visitors to take residents to.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your feedback and for rating us as a 5-star care home. We're glad to hear that you're pleased with the quality of care, the facilities, and the comfort of the individual rooms. It's…read more
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Review from John M (Stepson of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my stepmother is first class and I am always told when there has been a deterioration in her health. The staff and management act quickly when they think external medical advice is required.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your kind words. We're pleased to hear that your stepmother received first-class care and that our communication kept you well-informed about her health. Our team is committed to…read more
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Review from Jane C (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed in Northcare as he was bedblocking in ERI. Due to his needs it was very evident that Social Care was unable to meet them. After long discussions he made the decision to see if he could remain in Northcare, which he did. The care and attention he received and myself until his death
last year was exceptional, could not have asked for any more. As I was so impressed I moved my mother from her care home to currently is. The attention to detail is throughout the staff. This is starting with the Manager. The training given and recieved is exceptional. The choice, respect and dignity shown and given is perfect. The GPs, nurses call and give updates if there has been any or no change and are very receptive to suggestions in how to treat a longstanding condition. I am looking forward to my old age as I will be putting my name down on the waiting list along with my cousins.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for sharing your heartfelt experience with us. We are deeply honoured that you chose Northcare for both your father and now your mother, and we are grateful for your trust in our…read more
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Review from H C (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Only been in since January to date so early but it's good. Low turnover of staff is also good, facilities are great. Cafe is an excellent idea, service and offering and open pretty much all the time which is great. Good it offers facilities such as cinema, nails, hair etc.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your feedback! We're glad to hear that your experience so far has been positive. It's great to know that you appreciate the low staff turnover and the wide range of facilities we offer.…read more
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Review from J S (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum enjoyed her respite immensely. The staff were very attentive and treated her very well. She enjoyed her meals. Also, nothing was too much trouble with any help she needed. She felt well cared for.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for sharing your mum's positive experience with us. We're thrilled to hear that she enjoyed her respite stay and felt well cared for. It's wonderful to know that our attentive staff and…read more
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Northcare Suites Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Northcare Suites Care Home is calculated as follows: ( (311 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 339 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northcare Suites Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Jul 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Excellent (6)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (10)

Debbie

Debbie Crawford

Job Title: Home Manager Joined: 2019

Debbie has over 20 years of experience in the care sector, beginning her journey as a home care assistant. Her deep passion for elderly care inspired her to pursue further education, leading to the completion of her Nursing degree in 2015.


Since qualifying, Debbie has dedicated her career to working in care homes, driven by a commitment to ensuring that residents are supported in living well and enjoying a high quality of life.


In 2019, Debbie joined Northcare Suites as a Clinical Lead Nurse. She was drawn to Northcare’s ethos of nurturing both mind and body through engaging activities, along with its strong focus on prioritising the well-being of its clients. In 2020, Debbie progressed to the role of Deputy Manager and was later promoted to Manager of Northcare Suites.

Kevin

Kevin Brown

Job Title: Deputy Manager Joined: 2018

In 2002, Kevin graduated from the University of Stirling as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Kevin has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.


In January 2018, Kevin joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at Northcare Suites in April 2023. This position has provided Kevin with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.

Karen

Karen Cuthbertson

Job Title: Head Chef Joined: 2019

Karen leads a dedicated team of three staff members in creating nutritionally balanced meals for 76 clients. She ensures that individual dietary needs are met, maintaining a focus on delivering high-quality, personalised nutrition.


Karen’s role extends beyond daily meal preparation to organising special events for clients and their families. These include private dining experiences, summer barbecues, and chef-led initiatives such as ‘Making with Chef’, themed evenings showcasing global cuisines, and monthly cheese and wine afternoons. Karen also actively engages clients through focus groups to shape future menu offerings.


Before joining Northcare, Karen served as Head Chef at Edinburgh's independent Mary Erskine Girls School for three years, during which she earned the prestigious title of ‘School Chef of the Year’ for Scotland.
For fifteen years prior, she held the role of Head Chef at John Lewis Edinburgh, managing a brigade of 26 chefs.


With 40 years of culinary experience, Karen is a highly skilled and passionate chef dedicated to excellence in every aspect of her craft.

Andras

Andras Grof

Job Title: Head of Hospitality Joined: 2018

As Head of Hospitality at Northcare Suites, Andras oversees a dedicated team of 7 Hospitality Assistants, ensuring the delivery of exceptional food and beverage service to clients. Andras has been instrumental in training staff and maintaining the highest standards in hospitality.


Before his tenure at Northcare, Andras honed his skills over seven years at Edinburgh’s prestigious five-star Balmoral Hotel. His roles included Chef de Rang in the hotel’s meeting and events team and at the acclaimed Number One Restaurant, which holds 4 AA Rosettes.


Andras brings extensive expertise in planning and executing events of all sizes, complemented by his proficiency in bar management, cocktail creation, and an excellent knowledge of wines and spirits. His commitment to excellence and attention to detail make him a vital asset to the Northcare team.

Amanda

Amanda

Job Title: Head of Hair and Beauty Joined: 2019

At Northcare Suites, we understand the importance of looking and feeling your best, and that's why we're proud to have Amanda as our Head of Hairdressing and Beauty. With over 25 years of experience in hairdressing and a passion for working with senior clients, Amanda brings exceptional skills and a compassionate touch to every appointment.


At just 16, Amanda began her career with Kenneth Kim in the Edinburgh Salon, where she completed her junior training and earned her SVQ Level 3 in Hairdressing. She then joined the prestigious global hairdressing brand, Regis, steadily advancing from Stylist to Salon Area Manager.


Throughout her career, Amanda has undertaken some of the industry's most esteemed educational programmes, including the highly regarded Wella Professionals Master Colour Expert Programme, one of the top accolades in the field of hair colour.

Kirsty

Kirsty Summers

Job Title: Front of House Manager Joined: 2025

Kirsty is a dedicated sales professional and front-of-house manager with extensive experience in the care home industry. Working internationally and having lived and worked in Edinburgh, Dubai, Abu Dhabi, Kuwait and London, she then took up the position as front of house manager for Northcare in January 2025. With a strong background in customer service, business development, and resident relations, Kirsty excels at creating welcoming environments while driving occupancy growth within the home.


As a front-of-house manager, Kirsty is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Her expertise in handling enquiries, coordinating tours, and managing administrative tasks helps streamline operations and maintain a high standard of service.


Passionate about senior living and customer satisfaction, Kirsty is committed to fostering a positive atmosphere where residents feel at home, families feel reassured, and the business continues to thrive.

Charlene

Charlene Carnie

Job Title: Unit Manager Joined: 2019

Charlene Started working as a Care Assistant in Northcare Suites in 2019. She progressed to senior care assistant in 2021 and has since been promoted to Unit Manager at Northcare Suites in March 2023.


As the Unit Manager, Charlene brings over 10 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis. I love making a difference in people’s lives and making it a comfortable and enjoyable place to be for both the residents and my staff team.’’


Known for her compassionate leadership style, Charlene fosters a positive, supportive environment that empowers staff and enhances the wellbeing of residents. She is committed to promoting dignity, independence, and safety, while maintaining excellent communication with families, healthcare professionals, and external agencies.

Katarzyna

Katarzyna Wieczorek

Job Title: Unit Manager Joined: 2019

Kasia is an experienced and dedicated Unit Manager at Northcare Suites Care Home.
Bringing compassion, leadership, and a strong commitment to high-quality care. With years of experience in elderly care and clinical practice, Kasia leads the unit with a focus on dignity, safety, and person-centred support.


A registered Health & Social Care Professional, Kasia specialises in coordinating care for residents with complex needs, supporting families, and ensuring compliance with all regulatory standards. She is known for fostering a positive team culture where staff feel supported, empowered, and motivated to deliver exceptional care.


Driven by a genuine passion for improving the lives of older adults, Kasia works closely with residents, families, and multi-disciplinary teams to create a warm, inclusive, and homely environment. Her leadership, professional integrity, and commitment to continuous improvement make Kasia an invaluable part of the care home community here at Northcare Suites.

Susan

Susan Hynes

Job Title: Head of Housekeeping Joined: 2025

Head of Housekeeping - Northcare Suites


Susan is an experienced and committed Head of Housekeeping at Northcare Suites Care Home.
Specialising in maintaining high standards of cleanliness, infection control, and environmental safety within residential care settings. With over 5 years of experience in housekeeping leadership, Susan expertly manages daily operations, staff training, audits, and compliance with CQC and public-health guidelines.


Passionate about enhancing the well-being of older adults, Susan prioritises dignity, comfort, and personalised care. She works with nursing and care teams to ensure the home remains a warm, safe, and supportive environment for every resident.


Known for a hands-on leadership style, attention to detail, and a caring nature, Susan continually drives improvements in cleanliness, infection prevention, and service quality—helping create a home where residents feel respected, comfortable, and truly cared for.

Kathy

Kathy Lennox

Job Title: Clinical Lead Joined: 2023

With over a decade of experience in acute hospital settings, including 10 years as a scrub nurse in theatre at the Royal Infirmary Hospital and 2 years in Cardiac ITU, Kathy brings extensive clinical expertise to her role as Clinical Lead with Northcare.


Since joining the team in March 2023, She has been dedicated to delivering high-quality, Compassionate care, With a particular passion for supporting elderly residents and enhancing their quality of life.


Having lived in Edinburgh for 21 years, Kathy enjoys spending her free time outdoors and cherishes the company of her dogs. Her commitment, warmth, and depth of clinical knowledge make her a valued leader within the home at Northcare Suites.

Frequently Asked Questions about Northcare Suites Care Home

What types of Care is Northcare Suites Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northcare Suites Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Northcare Suites Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northcare Suites Care Home to the centre of Edinburgh?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northcare Suites Care Home to verify any information. View our terms and conditions. Northcare Suites Care Home has an Enhanced Service - more info.