Northcare Suites Care Home

100 Telford Road, Edinburgh EH4 2NF
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9.9 31 Reviews
  • Northcare Suites Care Home, Edinburgh
Northcare Suites Care Home is a purpose-built luxury 76-bed care home in Edinburgh. The skilled and experienced team provide 24 hour nursing care which is tailored to each individual's unique support needs and wishes.

Each of the 76 generously appointed bedroom suites comes with hospitality and turn down services, an optional newspaper and passive alarm sensors. They are finished to the highest standards and include large en-suites, a small double bed, telephone facility, call bell, high speed wireless internet connectivity and Sky TV connection points.

The interiors exude elegance- they are fresh, spacious and bathed in natural light. Communal areas include lounge and dining rooms, a Castle View Brasserie with access to the rooftop balcony, a Private Dining Room, a Residents-only hair and beauty salon and a fully equipped cinema theatre.
Externally, Northcare Suites offers residents beautiful outdoor space to enjoy; from relaxing on the outdoor terrace, to using the walking circuit and putting green, to pottering around in the greenhouse.

There is a busy programme of activities and entertainment to choose from including flower arranging, yoga and language classes. Guests are welcomed and can enjoy a complementary refreshments including fresh home baking or meal for special events with their loved one.

Care Provided by Northcare Suites Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £2395 – £2395
  • Self-Funded Residential Dementia Care: £2395 – £2395
  • Self-Funded Nursing Care: £2395 – £2395
  • Self-Funded Nursing Dementia Care: £2395 – £2395
  • RESPITE Self-Funded Residential Care: £2395 – £2395
  • RESPITE Self-Funded Residential Dementia Care: £2395 – £2395
  • RESPITE Self-Funded Nursing Care: £2395 – £2395
  • RESPITE Self-Funded Nursing Dementia Care: £2395 – £2395

These prices are only a guideline, please contact Northcare Suites Care Home to find out the exact price for your requirements.

Contact Northcare Suites Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Northcare Suites Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Crawford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Onsite Parking Available

Northcare Suites Care Home Reviews (31)

9.9

Northcare Suites Care Home has a Review Score of 9.9 (9.914) out of 10, based on 31 reviews in the last 2 years.
Over all time Northcare Suites Care Home has 31 reviews.

Overall Experience
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Date Published
  • 31
  • 7
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  • 31
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Reviewer Connection to Northcare Suites Care Home
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Total of 31, showing 21-31
Review from H C (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Only been in since January to date so early but it's good. Low turnover of staff is also good, facilities are great. Cafe is an excellent idea, service and offering and open pretty much all the time which is great. Good it offers facilities such as cinema, nails, hair etc.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you for your feedback! We're glad to hear that your experience so far has been positive. It's great to know that you appreciate the low staff turnover and the wide range of facilities we offer. We're especially pleased that you're enjoying the Bistro and the convenience it provides. Offering amenities like the cinema, nail, and hair services is all part of our commitment to creating a comfortable and enjoyable environment. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from J S (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum enjoyed her respite immensely. The staff were very attentive and treated her very well. She enjoyed her meals. Also, nothing was too much trouble with any help she needed. She felt well cared for.
Reply from Debbie Crawford, Home Manager at Northcare Suites Care HomeThank you for sharing your mum's positive experience with us. We're thrilled to hear that she enjoyed her respite stay and felt well cared for. It's wonderful to know that our attentive staff and meals added to her comfort. We're always here to help in any way we can, and it's rewarding to hear that your mum felt so well supported. If there's anything more we can do in the future, please don't hesitate to reach out.
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Review from S B (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Northcare Suites is more like a hotel than a nursing home, with lovely, homely furniture. The staff are extremely caring, kind and accommodating and will go out of their way to help. Lots of smiles too. They know the residents well and treat them with dignity. It is a joy to see my mother looking happy.
It is reassuring for my sister and me to know that she is safe and is checked regularly through the night. The nurses are very good at communicating if there are any issues and will arrange doctor and physiotherapy appointments, as needed. The visitors are also very well looked after and are provided with tea and cakes. I am really delighted that my mother is receiving tender loving care in such a luxurious place. Added bonuses are the cinema, brasserie and cocktail bar, which the relatives can use too. There is an on-site hairdresser and garden to walk around at the back. We had a delicious meal in the private dining room just before Christmas.
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Review from Denise P (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. All staff are excellent, caring and very professional. I could not hope for better care than my mother receives from everyone. All residents are given 100% care and attention and there are lots of activities daily to keep them stimulated and happy. The care home in my opinion is
like a 5 star hotel with the best team.
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Review from A S (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my mum's stay at Northcare Suites over the years, I have found the staff consistently kind, caring, friendly, patient, helpful and professional and feel that Mum is being well looked after.
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Review from C S (Son of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother came into Northcare Suite the staff have always been very informative of what is happening with her.
Accurate records are always on hand and the family is always kept informed immediately of any changes, medical issues etc.
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Review from Diana D (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is at Northcare Suites and has been since October 2023. We are so happy with the home. The staff are incredible and I cannot fault them. They look after my mother so well and are always helpful and knowledgeable about what is going on with my mother. There are plenty of activities.
My mother
enjoys the food and when we visit we are also looked after very well with coffee and cakes. The facilities are lovely. My mother's room is always clean and has a hairdresser, cinema, and lovely meeting rooms.
I would recommend Northcare Suites to anyone looking for a luxurious care home.
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Review from Lesley W (Niece of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Northcare Suites on Telford Road; what an absolutely amazing care home. From the minute I arrive at reception, I am greeted with warmth and respect. Care staff are always welcoming, friendly and helpful. They show care, kindness and extensive knowledge about my aunt and her needs. My aunt is extremely
well cared for, any health issues she has are treated timely and with dignity. I am always kept updated about her needs and how they are being met. I have experienced first-hand the care and support experienced by my aunt, she had an infection and was being closely monitored by nursing staff. My aunt and I felt completely reassured and supported. My aunt consistently praises the care she receives and is the happiest and healthiest I have seen her for years. Cleanliness is outstanding throughout the whole of the care home. The catering is fabulous and my aunt enjoys all her meals. The whole team from reception to kitchen, cleaning, care and nursing staff are exceptional. Thank you.
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Review from Paul S (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Northcare is a fantastic environment for those suffering from dementia, with staff that know their residents thoroughly and provide activities supporting their residents, including a cinema and external trips out. As a main contact, the staff also keep me well informed of any events related to my father.
All staff make a point of knowing and welcoming me when I visit.
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Review from Eric W (Husband of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in care with dementia for three and a half years, and the care and treatment of my wife has been first-class since she was admitted. I like the fact that the lead nurses have been there all the time. There are a lot of activities to keep patients alert and always informed immediately
if my wife has any health problems.
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Review from Pamela M (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We really appreciate the care and attention you give our dad. We know he is in safe hands and is treated very much as an individual and given respect. Thank you for consistently keeping us up to date and for looking after us too when we visit.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Northcare Suites Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Northcare Suites Care Home is calculated as follows: ( (334 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 362 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northcare Suites Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Jul 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Excellent (6)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (10)

Debbie

Debbie Crawford

Job Title: Home Manager Joined: 2019

Debbie has over 20 years of experience in the care sector, beginning her journey as a home care assistant. Her deep passion for elderly care inspired her to pursue further education, leading to the completion of her Nursing degree in 2015.


Since qualifying, Debbie has dedicated her career to working in care homes, driven by a commitment to ensuring that residents are supported in living well and enjoying a high quality of life.


In 2019, Debbie joined Northcare Suites as a Clinical Lead Nurse. She was drawn to Northcare’s ethos of nurturing both mind and body through engaging activities, along with its strong focus on prioritising the well-being of its clients. In 2020, Debbie progressed to the role of Deputy Manager and was later promoted to Manager of Northcare Suites.

Kevin

Kevin Brown

Job Title: Deputy Manager Joined: 2018

In 2002, Kevin graduated from the University of Stirling as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Kevin has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.


In January 2018, Kevin joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at Northcare Suites in April 2023. This position has provided Kevin with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.

Karen

Karen Cuthbertson

Job Title: Head Chef Joined: 2019

Karen leads a dedicated team of three staff members in creating nutritionally balanced meals for 76 clients. She ensures that individual dietary needs are met, maintaining a focus on delivering high-quality, personalised nutrition.


Karen’s role extends beyond daily meal preparation to organising special events for clients and their families. These include private dining experiences, summer barbecues, and chef-led initiatives such as ‘Making with Chef’, themed evenings showcasing global cuisines, and monthly cheese and wine afternoons. Karen also actively engages clients through focus groups to shape future menu offerings.


Before joining Northcare, Karen served as Head Chef at Edinburgh's independent Mary Erskine Girls School for three years, during which she earned the prestigious title of ‘School Chef of the Year’ for Scotland.
For fifteen years prior, she held the role of Head Chef at John Lewis Edinburgh, managing a brigade of 26 chefs.


With 40 years of culinary experience, Karen is a highly skilled and passionate chef dedicated to excellence in every aspect of her craft.

Andras

Andras Grof

Job Title: Head of Hospitality Joined: 2018

As Head of Hospitality at Northcare Suites, Andras oversees a dedicated team of 7 Hospitality Assistants, ensuring the delivery of exceptional food and beverage service to clients. Andras has been instrumental in training staff and maintaining the highest standards in hospitality.


Before his tenure at Northcare, Andras honed his skills over seven years at Edinburgh’s prestigious five-star Balmoral Hotel. His roles included Chef de Rang in the hotel’s meeting and events team and at the acclaimed Number One Restaurant, which holds 4 AA Rosettes.


Andras brings extensive expertise in planning and executing events of all sizes, complemented by his proficiency in bar management, cocktail creation, and an excellent knowledge of wines and spirits. His commitment to excellence and attention to detail make him a vital asset to the Northcare team.

Amanda

Amanda

Job Title: Head of Hair and Beauty Joined: 2019

At Northcare Suites, we understand the importance of looking and feeling your best, and that's why we're proud to have Amanda as our Head of Hairdressing and Beauty. With over 25 years of experience in hairdressing and a passion for working with senior clients, Amanda brings exceptional skills and a compassionate touch to every appointment.


At just 16, Amanda began her career with Kenneth Kim in the Edinburgh Salon, where she completed her junior training and earned her SVQ Level 3 in Hairdressing. She then joined the prestigious global hairdressing brand, Regis, steadily advancing from Stylist to Salon Area Manager.


Throughout her career, Amanda has undertaken some of the industry's most esteemed educational programmes, including the highly regarded Wella Professionals Master Colour Expert Programme, one of the top accolades in the field of hair colour.

Kirsty

Kirsty Summers

Job Title: Front of House Manager Joined: 2025

Kirsty is a dedicated sales professional and front-of-house manager with extensive experience in the care home industry. Working internationally and having lived and worked in Edinburgh, Dubai, Abu Dhabi, Kuwait and London, she then took up the position as front of house manager for Northcare in January 2025. With a strong background in customer service, business development, and resident relations, Kirsty excels at creating welcoming environments while driving occupancy growth within the home.


As a front-of-house manager, Kirsty is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Her expertise in handling enquiries, coordinating tours, and managing administrative tasks helps streamline operations and maintain a high standard of service.


Passionate about senior living and customer satisfaction, Kirsty is committed to fostering a positive atmosphere where residents feel at home, families feel reassured, and the business continues to thrive.

Charlene

Charlene Carnie

Job Title: Unit Manager Joined: 2019

Charlene Started working as a Care Assistant in Northcare Suites in 2019. She progressed to senior care assistant in 2021 and has since been promoted to Unit Manager at Northcare Suites in March 2023.


As the Unit Manager, Charlene brings over 10 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis. I love making a difference in people’s lives and making it a comfortable and enjoyable place to be for both the residents and my staff team.’’


Known for her compassionate leadership style, Charlene fosters a positive, supportive environment that empowers staff and enhances the wellbeing of residents. She is committed to promoting dignity, independence, and safety, while maintaining excellent communication with families, healthcare professionals, and external agencies.

Katarzyna

Katarzyna Wieczorek

Job Title: Unit Manager Joined: 2019

Kasia is an experienced and dedicated Unit Manager at Northcare Suites Care Home.
Bringing compassion, leadership, and a strong commitment to high-quality care. With years of experience in elderly care and clinical practice, Kasia leads the unit with a focus on dignity, safety, and person-centred support.


A registered Health & Social Care Professional, Kasia specialises in coordinating care for residents with complex needs, supporting families, and ensuring compliance with all regulatory standards. She is known for fostering a positive team culture where staff feel supported, empowered, and motivated to deliver exceptional care.


Driven by a genuine passion for improving the lives of older adults, Kasia works closely with residents, families, and multi-disciplinary teams to create a warm, inclusive, and homely environment. Her leadership, professional integrity, and commitment to continuous improvement make Kasia an invaluable part of the care home community here at Northcare Suites.

Susan

Susan Hynes

Job Title: Head of Housekeeping Joined: 2025

Head of Housekeeping - Northcare Suites


Susan is an experienced and committed Head of Housekeeping at Northcare Suites Care Home.
Specialising in maintaining high standards of cleanliness, infection control, and environmental safety within residential care settings. With over 5 years of experience in housekeeping leadership, Susan expertly manages daily operations, staff training, audits, and compliance with CQC and public-health guidelines.


Passionate about enhancing the well-being of older adults, Susan prioritises dignity, comfort, and personalised care. She works with nursing and care teams to ensure the home remains a warm, safe, and supportive environment for every resident.


Known for a hands-on leadership style, attention to detail, and a caring nature, Susan continually drives improvements in cleanliness, infection prevention, and service quality—helping create a home where residents feel respected, comfortable, and truly cared for.

Kathy

Kathy Lennox

Job Title: Clinical Lead Joined: 2023

With over a decade of experience in acute hospital settings, including 10 years as a scrub nurse in theatre at the Royal Infirmary Hospital and 2 years in Cardiac ITU, Kathy brings extensive clinical expertise to her role as Clinical Lead with Northcare.


Since joining the team in March 2023, She has been dedicated to delivering high-quality, Compassionate care, With a particular passion for supporting elderly residents and enhancing their quality of life.


Having lived in Edinburgh for 21 years, Kathy enjoys spending her free time outdoors and cherishes the company of her dogs. Her commitment, warmth, and depth of clinical knowledge make her a valued leader within the home at Northcare Suites.

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