Submit a Review for Candlewood House
Bentley Drive, London, NW2 2TD
View full details of Candlewood HouseLatest Reviews for Candlewood House
20 May 2026
Can't say enough about this lovely care home, the staff are a ray of sunshine, always smiling and caring, willing to talk and explain things. My mum is very happy here and always saying how lovely everyone is, so much so that I'm thinking of putting my name down (a fair few years yet). The food is
excellent, and its nice to see they have menus. Mum says its better than a 5 star hotel, and I have to agree. Well done Candlewood House.
20 May 2026
I am happy to provide a positive review for this care home. My relation has been here as a resident since July 2025. During this time she has been well cared for, made to feel welcome, safe and secure. She is encouraged to participate in daily activities and hence has developed a close knit circle
of friends. Us as a family are happy wtih the level of care she receives staff are helpful and friendly.
14 May 2026
My mum, Margaret, has been at Candlewood for 3 years and 4 months. She celebrated her 100th birthday in February 2026. She is very happy. So are we!
Extremely caring staff who go the extra mile to ensure mum has brilliant, respectful care. The home is beautiful without feeling like a hotel or too
sterile.
I would like to highly commend Mariella and the Wellness team. Mum was very 'closed off' due to deafness and was failing cognitively. We found a new device- headphones which amplify- which are so good. Mariella takes the time and effort to get mum involved in activities with the other residents- she gently won't take no for an answer- and the improvement is immense. No laziness here, just gently persuasion and care.
THANK YOU TO ALL.
PS please can I nominate Mariella as 'staff member of the month' ?
20 April 2026
I am very satisfied with the care I am receiving following my operation. Which has helped my recovery.
16 March 2026
Most wonderful nursing home, very caring staff, always going above their duties to help everybody, residents and visitors alike. Nothing was too much for them. The staff were always very happy and very polite. Very clean, excellent rooms. I cannot thank them enough for all the care my husband was
given during the time he spent there. Wonderful staff even down to the cleaners and laundry staff.
09 March 2026
I spent 6 weeks at Candlewood House for post-surgery care when I wasn't able to walk and look after myself independently. The whole team, from management, through nursing, carer and welfare staff have been fantastic. The care and support I've received has been professional, knowledgable and above
all caring and friendly. It has been a real home away from home when I most needed it and gave me the safe environment to just rest and heal. My healing has actually been quite accelerated and I'm certain that's partly down to the amazing care and reassurance I've received at Candlewood. Thank you, I am so grateful for everything!
26 February 2026
Candlewood House has been an absolute joy. The environment is calm, clean and beautiful, the food is varied and good, the activities are creative, the nights feel safe, the standard of care and nursing is high but, most of all, the whole staff team - including management, admin, reception, nursing,
support staff, care - are welcoming, professional, warm and kind. When I first visited Candlewood House, I thought that my very frail, very elderly mum would not be able to benefit from the many things on offer; but to my surprise, in the short time she's been there, she's growing into the place, and blossoming! Its heartening to know that the eldest residents are over 100 - they're clearly doing something right! Thank you, Candlewood House - you really make a difference!
26 February 2026
Candlewood House has given excellent care to a 96-year--old family friend who needs both nursing and dementia care. The management is well organised, the home is spotlessly clean and all the staff including management, administration, and support staff are kind and caring. The level of care is such
that there has been a noticeable improvement in my friend's health and wellbeing within a month. The wide range of activities and good quality food has also had a beneficial effect on her mental well being. Her daughter is finally able to relax, knowing that her mother is well cared for and safe at all times. Even though I'm only a friend, I'm made to feel as welcome as if I were family. Candlewood House is expensive but worth every penny. I cannot thank everyone at Candlewood House enough for their professionalism and care. In short, Candlewood House is a five-star across the board!
26 February 2026
Accommodating staff. Great facilities & care givers were observant.
26 February 2026
The accommodation is very nice, they also all very good and accommodating staff, the room are clean.
26 February 2026
My mother has been extremely happy in Candlewood House and has been looked after so very well and treated wtih the utmost care and dignity. The staff are extremely attentive, friendly and hard working. When she first arrived, she was very poorly, but was nursed back to almost being her old self
again. I would not hesitate in recommending Candlewood House to others for their loved ones to reside in.
29 January 2026
1st class more than 5 star.
My mother was born in 1923 so she doesn't use the activities.
15 January 2026
The level of care my lovely Dad received was absolutely wonderful. All the staff we're very caring and empathetic to him , nothing was too much trouble .The staff went above their duties to make my Dad comfortable even giving him a fleecy blanket because he liked to be snug in bed . They made
myself, sister and my Mum very welcome and listened to us when it came to caring for my lovely Dad .
The home was spotlessly clean ,the rooms were beautiful and airy with enough space for us to sit with my Lovely Dad .The food was delicious and varied everyday .
There are activities everyday which you can decide if you join in or not .
I wish my lovely Dad could of been in their care sooner and for longer .
Thank you all at Candlewood for looking after my lovely Dad .
30 December 2025
My dear Dad was only here for a short time, but WOW this place feels like a 5* luxurious hotel. The management team and all the staff were very friendly and extremely helpful. From the lobby to the rooms, lounge areas, dining and outside garden is spotlessly clean. The nursing staff were fantastic
who cared for my Dad day and night. The menu was varied and of high standard food. There is a lovely seating area where visitors can make their own refreshments and have a snack. The weekly activities which take place here are varied, they have a book club, cinema, bingo, live singers and much much more, they also have monthly events and whilst we were there they had a lovely jazz singer one lunchtime. This place blew me away, when you think of a care home, this exceeded all my expectations as you want the best of the best for your parents. They made my Dad very comfortable and made us feel welcomed and I would like to thank the Candlewood team for everything they done for us.
18 December 2025
I was greatly impressed by the level of care support and service here at Candlewood House Care home.
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high
quality.
Overall my experience was enjoyable, and I felt truly cared for.
03 December 2025
Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.
28 November 2025
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
30 October 2025
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
27 October 2025
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
27 October 2025
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly
clean. Thank you Candlewood for looking after our husband and father so well.
Latest Reviews for Candlewood House
20 May 2026
Can't say enough about this lovely care home, the staff are a ray of sunshine, always smiling and caring, willing to talk and explain things. My mum is very happy here and always saying how lovely everyone is, so much so that I'm thinking of putting my name down (a fair few years yet). The food is
excellent, and its nice to see they have menus. Mum says its better than a 5 star hotel, and I have to agree. Well done Candlewood House.
20 May 2026
I am happy to provide a positive review for this care home. My relation has been here as a resident since July 2025. During this time she has been well cared for, made to feel welcome, safe and secure. She is encouraged to participate in daily activities and hence has developed a close knit circle
of friends. Us as a family are happy wtih the level of care she receives staff are helpful and friendly.
14 May 2026
My mum, Margaret, has been at Candlewood for 3 years and 4 months. She celebrated her 100th birthday in February 2026. She is very happy. So are we!
Extremely caring staff who go the extra mile to ensure mum has brilliant, respectful care. The home is beautiful without feeling like a hotel or too
sterile.
I would like to highly commend Mariella and the Wellness team. Mum was very 'closed off' due to deafness and was failing cognitively. We found a new device- headphones which amplify- which are so good. Mariella takes the time and effort to get mum involved in activities with the other residents- she gently won't take no for an answer- and the improvement is immense. No laziness here, just gently persuasion and care.
THANK YOU TO ALL.
PS please can I nominate Mariella as 'staff member of the month' ?
20 April 2026
I am very satisfied with the care I am receiving following my operation. Which has helped my recovery.
16 March 2026
Most wonderful nursing home, very caring staff, always going above their duties to help everybody, residents and visitors alike. Nothing was too much for them. The staff were always very happy and very polite. Very clean, excellent rooms. I cannot thank them enough for all the care my husband was
given during the time he spent there. Wonderful staff even down to the cleaners and laundry staff.
09 March 2026
I spent 6 weeks at Candlewood House for post-surgery care when I wasn't able to walk and look after myself independently. The whole team, from management, through nursing, carer and welfare staff have been fantastic. The care and support I've received has been professional, knowledgable and above
all caring and friendly. It has been a real home away from home when I most needed it and gave me the safe environment to just rest and heal. My healing has actually been quite accelerated and I'm certain that's partly down to the amazing care and reassurance I've received at Candlewood. Thank you, I am so grateful for everything!
26 February 2026
Candlewood House has been an absolute joy. The environment is calm, clean and beautiful, the food is varied and good, the activities are creative, the nights feel safe, the standard of care and nursing is high but, most of all, the whole staff team - including management, admin, reception, nursing,
support staff, care - are welcoming, professional, warm and kind. When I first visited Candlewood House, I thought that my very frail, very elderly mum would not be able to benefit from the many things on offer; but to my surprise, in the short time she's been there, she's growing into the place, and blossoming! Its heartening to know that the eldest residents are over 100 - they're clearly doing something right! Thank you, Candlewood House - you really make a difference!
26 February 2026
Candlewood House has given excellent care to a 96-year--old family friend who needs both nursing and dementia care. The management is well organised, the home is spotlessly clean and all the staff including management, administration, and support staff are kind and caring. The level of care is such
that there has been a noticeable improvement in my friend's health and wellbeing within a month. The wide range of activities and good quality food has also had a beneficial effect on her mental well being. Her daughter is finally able to relax, knowing that her mother is well cared for and safe at all times. Even though I'm only a friend, I'm made to feel as welcome as if I were family. Candlewood House is expensive but worth every penny. I cannot thank everyone at Candlewood House enough for their professionalism and care. In short, Candlewood House is a five-star across the board!
26 February 2026
Accommodating staff. Great facilities & care givers were observant.
26 February 2026
The accommodation is very nice, they also all very good and accommodating staff, the room are clean.
26 February 2026
My mother has been extremely happy in Candlewood House and has been looked after so very well and treated wtih the utmost care and dignity. The staff are extremely attentive, friendly and hard working. When she first arrived, she was very poorly, but was nursed back to almost being her old self
again. I would not hesitate in recommending Candlewood House to others for their loved ones to reside in.
29 January 2026
1st class more than 5 star.
My mother was born in 1923 so she doesn't use the activities.
15 January 2026
The level of care my lovely Dad received was absolutely wonderful. All the staff we're very caring and empathetic to him , nothing was too much trouble .The staff went above their duties to make my Dad comfortable even giving him a fleecy blanket because he liked to be snug in bed . They made
myself, sister and my Mum very welcome and listened to us when it came to caring for my lovely Dad .
The home was spotlessly clean ,the rooms were beautiful and airy with enough space for us to sit with my Lovely Dad .The food was delicious and varied everyday .
There are activities everyday which you can decide if you join in or not .
I wish my lovely Dad could of been in their care sooner and for longer .
Thank you all at Candlewood for looking after my lovely Dad .
30 December 2025
My dear Dad was only here for a short time, but WOW this place feels like a 5* luxurious hotel. The management team and all the staff were very friendly and extremely helpful. From the lobby to the rooms, lounge areas, dining and outside garden is spotlessly clean. The nursing staff were fantastic
who cared for my Dad day and night. The menu was varied and of high standard food. There is a lovely seating area where visitors can make their own refreshments and have a snack. The weekly activities which take place here are varied, they have a book club, cinema, bingo, live singers and much much more, they also have monthly events and whilst we were there they had a lovely jazz singer one lunchtime. This place blew me away, when you think of a care home, this exceeded all my expectations as you want the best of the best for your parents. They made my Dad very comfortable and made us feel welcomed and I would like to thank the Candlewood team for everything they done for us.
18 December 2025
I was greatly impressed by the level of care support and service here at Candlewood House Care home.
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high
quality.
Overall my experience was enjoyable, and I felt truly cared for.
03 December 2025
Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.
28 November 2025
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
30 October 2025
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
27 October 2025
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
27 October 2025
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly
clean. Thank you Candlewood for looking after our husband and father so well.