Candlewood House

Bentley Drive, London NW2 2TD
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9.9 106 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (106)

9.9

Candlewood House has a Review Score of 9.9 (9.918) out of 10, based on 73 reviews in the last 2 years.
Over all time Candlewood House has 106 reviews.

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Review from R C (Respite Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 6 weeks at Candlewood House for post-surgery care when I wasn't able to walk and look after myself independently. The whole team, from management, through nursing, carer and welfare staff have been fantastic. The care and support I've received has been professional, knowledgable and above all
caring and friendly. It has been a real home away from home when I most needed it and gave me the safe environment to just rest and heal. My healing has actually been quite accelerated and I'm certain that's partly down to the amazing care and reassurance I've received at Candlewood. Thank you, I am so grateful for everything!
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for your kind and thoughtful feedback. We're pleased you felt supported and cared for during your recovery and that Candlewood House felt like a home away from home when you needed it most. Your kind feedback will be shared with the team.
Thank you again for taking the time to share your experience. We wish you continued health and recovery, and all the very best for the future
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Review from K S (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Candlewood House has been an absolute joy. The environment is calm, clean and beautiful, the food is varied and good, the activities are creative, the nights feel safe, the standard of care and nursing is high but, most of all, the whole staff team - including management, admin, reception, nursing,
support staff, care - are welcoming, professional, warm and kind. When I first visited Candlewood House, I thought that my very frail, very elderly mum would not be able to benefit from the many things on offer; but to my surprise, in the short time she's been there, she's growing into the place, and blossoming! Its heartening to know that the eldest residents are over 100 - they're clearly doing something right! Thank you, Candlewood House - you really make a difference!
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for your heartfelt review. We are so pleased mum has settled in and is "blossoming" with us. It is wonderful to know that you value the calm and welcoming enviroment, the quality and variety of food and activities offered, and the sense of saftey at night. Thank you for your trust and taking time to share your experience.
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Review from L W (Friend of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Candlewood House has given excellent care to a 96-year--old family friend who needs both nursing and dementia care. The management is well organised, the home is spotlessly clean and all the staff including management, administration, and support staff are kind and caring. The level of care is such
that there has been a noticeable improvement in my friend's health and wellbeing within a month. The wide range of activities and good quality food has also had a beneficial effect on her mental well being. Her daughter is finally able to relax, knowing that her mother is well cared for and safe at all times. Even though I'm only a friend, I'm made to feel as welcome as if I were family. Candlewood House is expensive but worth every penny. I cannot thank everyone at Candlewood House enough for their professionalism and care. In short, Candlewood House is a five-star across the board!
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for the lovely, thoughful and detailed review. It means a lot to the team that your friend has experienced such positive improvements in her health and wellbeing. Your kind words about feeling welcomed as part of the family are very touching. Creating a warm, inclusive enviroment for everyone is incredibly important to us. Thank you again for your feedback.
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Review from Arlene R (Cousin of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accommodating staff. Great facilities & care givers were observant.
Reply from Nishma, Business Development Manager at Candlewood HouseWe appreciate you taking the time to share your experience post a 5 star review.
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Review from Julito R (Cousin of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The accommodation is very nice, they also all very good and accommodating staff, the room are clean.
Reply from Nishma, Business Development Manager at Candlewood HouseThe team appreciate you for taking the time to post a 5 star review thank you!
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Review from Jill D (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely happy in Candlewood House and has been looked after so very well and treated wtih the utmost care and dignity. The staff are extremely attentive, friendly and hard working. When she first arrived, she was very poorly, but was nursed back to almost being her old self again.
I would not hesitate in recommending Candlewood House to others for their loved ones to reside in.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for taking the time to post a wonderful review. We are pleased to hear how happy your mother has been and that you have felt confident in the care she has received.
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Review from Adele Z (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st class more than 5 star.
My mother was born in 1923 so she doesn't use the activities.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for taking the time to review us. Its a pleasure caring for mum.
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Review from Lorraine D (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care my lovely Dad received was absolutely wonderful. All the staff we're very caring and empathetic to him , nothing was too much trouble .The staff went above their duties to make my Dad comfortable even giving him a fleecy blanket because he liked to be snug in bed . They made myself,
sister and my Mum very welcome and listened to us when it came to caring for my lovely Dad .
The home was spotlessly clean ,the rooms were beautiful and airy with enough space for us to sit with my Lovely Dad .The food was delicious and varied everyday .
There are activities everyday which you can decide if you join in or not .
I wish my lovely Dad could of been in their care sooner and for longer .
Thank you all at Candlewood for looking after my lovely Dad .
Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you so much for your kind words. Your feedback means a great deal to our team and our thoughts remain with you and your family.
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Review from S D (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Dad was only here for a short time, but WOW this place feels like a 5* luxurious hotel. The management team and all the staff were very friendly and extremely helpful. From the lobby to the rooms, lounge areas, dining and outside garden is spotlessly clean. The nursing staff were fantastic
who cared for my Dad day and night. The menu was varied and of high standard food. There is a lovely seating area where visitors can make their own refreshments and have a snack. The weekly activities which take place here are varied, they have a book club, cinema, bingo, live singers and much much more, they also have monthly events and whilst we were there they had a lovely jazz singer one lunchtime. This place blew me away, when you think of a care home, this exceeded all my expectations as you want the best of the best for your parents. They made my Dad very comfortable and made us feel welcomed and I would like to thank the Candlewood team for everything they done for us.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for taking the time to share such a thoughtful and heartfelt review. We are touched by your kind words and are pleased to hear that your father was made comfortable and well cared for during his time with us. Your comments about our nursing care, environment, activities, and dining will be shared with the whole team. It was a pleasure to have your family with us, even for a short while.
Thank you again for your trust and for recommending Candlewood. We wish you and your family all the very best.
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Review from Paul G (Respite Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was greatly impressed by the level of care support and service here at Candlewood House Care home.
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high
quality.
Overall my experience was enjoyable, and I felt truly cared for.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you very much for your kind and thoughtful feedback. We are pleased to hear that you had such a positive experience at Candlewood House. Your comments regarding our hygiene standards, comfortable environment, quality of food, and the dignity and professionalism shown by our nurses, carers, and management mean a great deal to us. It was a pleasure caring for you.
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Review from S G (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.
Reply from Nishma, Business Development Manager at Candlewood HouseThank so much for your kind review, it was a pleasure caring for you and seeing the amazing progress made , please visit us soon.
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Review from D R (Grandson of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for sharing this lovely feedback. It means a great deal to our team. We're delighted to hear that your first visit with your Grandma was a positive and memorable experience.
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Review from Caroline A (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall absolutely great, the staff are the best and everyone smiles and are happy.
P.S I want to be here.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for the lovely review! We're so glad you enjoy your visits with us.
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Review from Mo R (Nephew of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with our team. Your kind words mean a lot to us.
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Review from Mani M (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for taking the time to post a review and for your kind words! We're delighted you found our staff friendly and caring, and we appreciate your feedback.
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Review from M F (Wife of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly clean.
Thank you Candlewood for looking after our husband and father so well.
Reply from Nishma, Business Development Manager at Candlewood HouseThank you so much for your kind and thoughtful words and taking the time to share your experience . We are pleased to hear that you and your family have felt welcomed and supported at Candlewood House. It's been our privilege to care for your loved one.
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Review from L I (Relative of Resident) assisted by family/friend published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlewood House care home is very clean. Everybody is always very friendly and helpful. There is lots of activities for residents to engage in and visitors of residents are made to feel very welcome and kept updated upon the residents.
Reply from Nishma Haria, Business Development Manager at Candlewood HouseThank you for the feedback, it is good to know that your experience during visits been so positive.
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Review from N P (Resident) assisted by family/friend published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent. Any problems I have are caused by or related to Parkinson's disease.
Reply from Amit Pruthi, Business Development Manager at Candlewood HouseThank you so much for your thoughtful words , they truly mean a lot to us. We're delighted to know you feel positively about Candlewood Care Home. Our team is always here for you, and we remain committed to making your experience as comfortable, supportive, and enriching as possible
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Review from V H (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We didn't know that care homes like Candlewood existed! The staff are warm, diligent and charming towards my mother, who has a fracture. The building and interiors are very well maintained and well designed - apparently it was completely refurbished in 2021 - and my mother's visitors have all commented
on how it ressembles a designer country hotel. We've been happy with the different activities that are put on, and my mother has surprisingly joined in with most of them! Candlewood have made it easy for her to feel safe, she is so well looked after; and as an ex healthcare professional, she is not easy to impress!
Reply from Nishma, Business Development Manager at Candlewood HouseThank you for taking time to post a wonderful review, we are pleased to hear mum feel's safe, is being well care for and enjoying the activities at Candlewood.
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Review from Ruth P (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind & considerate & take care of all the residents. The manager is very very kind & listens to all we say.
Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you so much for your kind words. I'm happy to know that you feel cared for and listened to, that means everything to us!
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Candlewood House is calculated as follows: ( (791 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 849 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 73 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (7)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

Praju

Praju Sapkota

Job Title: Practice Development Manager Joined: 2025

I am a Registered Nurse and have been working for over 22 years across the health and social care sector. I am deeply committed to driving excellence in care through engaging for impact, decisiveness, and relentless reliability.


My career spans a wide range of clinical and leadership roles within the NHS and community services, including Community Rapid Response Support Worker, Charge Nurse in an Acute Assessment Unit, and Ward Manager within a Care of the Elderly Department. These experiences have shaped me into a confident, adaptable leader.

Kathlyn

Kathlyn Raguro

Job Title: Hotel Services Manager Joined: 2023

My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.

Frequently Asked Questions about Candlewood House

What types of Care is Candlewood House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Candlewood House have?

There are 86 Single Rooms.

What are the Facilities & Services at Candlewood House?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Candlewood House to the centre of London?

4.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service - more info.