Candlewood House

Bentley Drive, London NW2 2TD
Review Us
9.9 90 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (90)

9.9

Candlewood House has a Review Score of 9.9 (9.918) out of 10, based on 60 reviews in the last 2 years.
Over all time Candlewood House has 90 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Candlewood House
  • 21
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Total of 90, showing 41-60
Review from P H (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have liked Candlewood from day one. I would give it even 10 stars. They care for my husband's needs no matter what. He is very happy and comfortable here. The food, care, and support he gets here are good.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review! Knowing that he feels happy, comfortable, and well cared for is exactly what we strive for every day!

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Review from Ab C (Son of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a very good experience with the home, my father has been cared for with compassion and gentleness, and the staff of the institution are very polite and clean, we have been visiting my dad often and we have seen no sign of anything but the best of treatment.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words and positive review. We are delighted to hear that you and your father have had a very good experience at Candlewood. Our team is dedicated to providing compassionate and gentle care and it is wonderful to know that this has been reflected in your father's treatment.

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Review from P A (Relative of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and kind staff with a good sense of humour. Treat everyone who comes there with respect and compassion. I was amazed when the staff came out to greet us when they first saw us at the front door. Great place to be.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! We look forward to seeing you again soon!

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Review from E K (Mother of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family are so happy with the care and support my daughter is receiving at Candlewood, my daughter is so much happier and comfortable. The staff are excellent and so caring towards my daughter and my family, they are so supportive of us all.
Top marks for cleanliness, food, and activities.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review. Our team strives to provide excellent and compassionate care and your kind words affirm our commitment. Thank you for sharing your positive experience.

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Review from F K (Sister of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been so happy since moving to Candlewood House Care Home, she was at another home and was not given the care she needed, she has cancer and needed a lot of support.
At Candlewood Care Home she has been given so much respect, understanding, and care. All the staff are so nice and supporting
and always go beyond to help her.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind review. We are delighted to hear your sister is happy and well cared for at Candlewood House. Our team is dedicated to providing respect, understanding, and exceptional support to all our residents. Your positive feedback means a lot to us!

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Review from P E (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, lovely team. Go above and beyond to make it a comfortable stay.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! We're thrilled to hear that our team made your stay comfortable. Your feedback is greatly appreciated!

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Review from R B (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum came here for respite care following a fall and broken neck. She has been well cared for, and the staff are professional, kind, skillful, thoughtful, responsive and always have time to talk. The home feels like a happy and caring environment where people are genuinely invested in providing top-quality
care. Can't recommend highly enough!
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review. We are deeply honoured that you chose our care home for your Mum's respite care. We are dedicated to creating a happy and caring environment for every resident and knowing that you feel this way reinforces our commitment to providing top-quality care. Thank you for taking the time to share your experience.

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Review from L B (Niece of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, attentive, kind, and most importantly patient.
Thank you to a member of staff in particular for the great communication skills. This was very much needed.
All the staff are so special and friendly. So important!
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review and kind words. We are delighted to hear that you find our staff attentive, kind, and patient. It is truly our privilege to care for your loved one, and your appreciation means the world to us. We strive to maintain open and supportive interactions with all our residents and their families and I will certainly pass on your gratitude to the team. Thank you.

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Review from M T (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very high-quality care home. The facilities are modern and luxurious and very clean. The staff treated my Mum with kindness, patience, and respect at all times and this care ethos was extended to each of our family without hesitation. The high level of care extended to the end with her last
hours spent in such a caring, calm environment.
Reply from Jan Guerin, Home Manager at Candlewood House

Thank you for your kind words and positive feedback. It was our pleasure to have cared for your loved one and to get to know the family. Our thoughts are with you all and we wish you all the best for the future.

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Review from D A (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to be happy living in Candlewood House. She is enjoying the company of the staff and how everything is so clean and tidy. I also feel this knowing Mum is in the best place possible, where she will be safe and fulfilled in her last years. Standards are high at The Candlewood and it reflects
in the prices. This is my only worry for the future. At present, I am very happy with the service that has been provided and the caring staff who look after Mum.
Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.

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Review from C B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, the staff are very kind and supportive. The environment is very clean - the manager is diligent and gets involved in everything. Would definitely recommend it. The rooms are beautiful and the environment is 5-star. The staff communicates well with the families as the partnership.
Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.

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Review from Ruth C (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my elderly mother.
All the staff are very friendly and helpful.
The home is very clean.
Reply from Xiao William, Home Manager at Candlewood House

Dear family and friend thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. Team Candlewood strives to provide the best care for all our residents and families.

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Review from Suzanne S (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, all the staff, manager, nurses, care assistants, wellbeing staff, catering and housekeeping are all very approachable, kind and friendly. On the medical side I feel Mum is being looked after very well. She enjoys partaking in activities. The staff are very professional. Most of all Mum
is happy. Room is very clean.
Reply from Xiao William, Home Manager at Candlewood House

Dear family and friends thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the entire team.

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Review from J B (Sister of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother was in Candlewood House for the last few months and received the most wonderful care. The surroundings are exceptional for a care home, but the most important thing was the compassion and kindness he received from all the staff. They went out of their way to ensure he was as comfortable
as possible, and he told us many times how much he appreciated their kind attention. Thank you for looking after him so well, and for your sympathy and kindness towards the family.
Reply from Xiao William, Home Manager at Candlewood House

Dear families and friends,
Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. At Candlewood House, kindness and compassion are central to everything we do for every resident. They are the essence of our Truth, Love, and Compassion values. Team Candlewood strives to provide the best care for all our residents and families.

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Review from Lesley H (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The food and the staff in the dining area are outstanding at Candlewood Care Home. The care manager is exceptional at creating an inclusive atmosphere. Residents enjoying lunch together is heartwarming. My dad is enjoying his food, he sits with his friends at the dining table for a delicious three-course
meal, everyday now, cooked to perfection by the chef at the home who often comes out of the kitchen to ensure all the residents are enjoying the food and service. Only six months ago not many residents, including my Dad, would enjoy lunch together in the dining room but since the new manger was appointed the dining experience for the residents has improved immensely. Thank you so much to the manager for helping to bring Candlewood Care Home back to life.
Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking time to write a review for us. It is heartwarming to hear that your dad is enjoying his time at Candlewood House. Thank you for your kind words.

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Review from N R (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Candlewood House since February 2022.
Her health, care and safety have always been paramount.
However, the latest home manager and her assistant have raised the home to another level.
Had it not been for her medical knowledge we would have "lost" my wife before Christmas.
In
addition, the home is much more vibrant with a good friendly atmosphere.
Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write a review for us. We appreciate your kind and sincere words. Team Candlewood is committed to clinical excellence and resident experience. It is a pleasure to have your wife in Candlewood, she has become part of our family.

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Review from S M (Private Carer of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care home with exceptional staff who actually listen to all of your needs. Upon arrival parking is simple and from the front door, you are greeted with warmth and kindness whilst maintaining a high level of professionalism. The care home manager has incredibly high standards and works hard
to maintain these whilst offering a home-from-home environment. A variety of activities including exercise, yoga and physiotherapy is offered at this care home and a bespoke care package is devised for each resident. If you are looking for a warm, safe, kind caring 'home from home' for yourself or your loved one, this is the place to go.
Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write a review for us. Your kind words inspire Team Candlewood to go above and beyond for each individual resident, to maintain these high standards for our residents and local community.

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Review from S D (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My recent experience with Candlewood House was exceptional. From the moment I walked through the door, I was greeted with warmth and professionalism from the management. The facility itself is impeccably maintained with a comfortable and homely atmosphere. For me, what truly sets Candlewood House apart
is the compassionate and highly trained staff. That always goes above and beyond providing personalised care. They always take their time to understand the unique needs of each resident, creating a safe environment and sense of belonging. I wholeheartedly recommend Candlewood House to anyone seeking a nurturing and high-quality care environment for their loved ones.
Reply from Xiao William, Home Manager at Candlewood House

Thank you so much for taking the time to write a review. Your feedback is greatly appreciated, and it's always wonderful to hear kind words. Your observations will certainly help us improve and provide a better experience for all our residents.
Thanks again for your support!

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Review from J D (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cried when my sister and I were shown around Candlewood House care home. It sets the standard, it's like a hotel, the decor, rooms, bathrooms etc and how clean. Never thought care homes like this existed. The manager is an asset who truly cares about all the residents as does her team. It's beautiful
to witness, I know it's their job but it's more than that, it's a sense of being family. The care team and TLC team are amazing. Activities that take place have been brilliant, they are kind, helpful and they also check on us to to. This care home is everything in our mum's time of need and support. Thank you.
Reply from Xiao William, Home Manager at Candlewood House

Many thanks for taking the time to write a review for us. Your observations and kind words will continue to inspire Team Candlewood to provide the best possible service to the Candlewood family.
Thank you!

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Review from Boris C (Brother of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If there was anything good that could have happened in the horrible situation that my brother found himself in, it was being sent to this nursing home for treatment. I have only words of praise for the staff and especially the manager, who is leading it absolutely gorgeously. Thank you for providing
my brother with the opportunity to spend his last days as a dignified person.
Reply from Jeya Keerthi, Community Development Manager at Candlewood House

We are deeply touched by your heartfelt words and honoured to have been entrusted with your brother's care during such a challenging time. It means the world to us to hear that we could make a positive difference in his final days. Providing dignified and compassionate care is at the core of everything we do at Candlewood House, and knowing that we were able to offer comfort and support to your brother brings us great solace. Your praise for our staff and manager is truly humbling, and we will continue to uphold our commitment to excellence in care.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Candlewood House is calculated as follows: ( (649 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 694 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (7)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Namita

Namita Kukadia

Job Title: Business Support Manager Joined: 2025

Namita has worked for many years in visas and immigration diplomatic missions in London and wanted to make a meaningful change. Moving into the care industry felt like the right step to take a new and exciting challenge, and I am looking forward to growing in this role and making a difference in the lives of those we care for.


Outside of her professional life, Namita practices yoga and enjoys travelling.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

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