Candlewood House

Bentley Drive, London NW2 2TD
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9.9 98 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (98)

9.9

Candlewood House has a Review Score of 9.9 (9.910) out of 10, based on 65 reviews in the last 2 years.
Over all time Candlewood House has 98 reviews.

Overall Experience
  • 92
  • 3
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  • 3
Date Published
  • 98
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  • 65
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Reviewer Connection to Candlewood House
  • 23
  • 12
  • 9
  • 8
  • 7
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
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  • 1
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Total of 98, showing 41-60
Review from A O (Friend of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been treated so well by all the staff here. Nothing is too much trouble. Every one of the staff are very capable and caring and treat us with the utmost respect. A very high standard of facilities and cleanliness throughout. Cannot fault it.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our team at Candlewood House!
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Review from Kridon P (Friend of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced a previous care home, I must say Candlewood House made a huge impression on me. Our friend was a resident here, he received the best possible care. He experienced friendly and caring staff, clean pleasant surroundings. He felt safe and well cared for, and was treated with the most
utmost dignity. Food was excellent. I highly recommend Candlewood for anyone requiring the best possible experience for a loved one.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your heartfelt review! We're truly honored that Candlewood House made such a positive impression on you and your friend. Your recommendation means a lot to us and we deeply appreciate your kind words.
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Review from Khadija S (Friend of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlewood is beyond perfect! The home is home for everyone, the service is impeccable the staff are family! Extremely caring and pay attention to the residents. The love and care for all the residents I wish I could live here myself!
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful review. We're honored to be considered a place where you'd want to live yourself. It's our goal to ensure that every resident feels loved, valued and cared for!
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Review from E P (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Candlewood House has been very good. My aunt was very unwell when she arrived and was sadly only Candlewood House for a very short time. The staff were lovely, caring and respectful and made sure she was comfortable as possible. The staff took very good care of myself and my family
when my aunt sadly passed away. I was sad that she wasn't able to enjoy all the fabulous facilities and food and would recommend this home to others.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind words. We're sorry for your loss and are glad we could provide comfort to your aunt and support to your family during this difficult time. It means a lot to know our team's care made a difference and we appreciate your recommendation.
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Review from S K (Husband of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your kind words. At Candlewood House, we strive to offer the best possible care, and knowing that we can support you and your wife in this way means a great deal to our team.
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Review from W G (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make
Candlewood a reassuring place to be for any that who comes here.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for sharing your heartfelt review. We're incredibly grateful for your kind words and are delighted to hear that you feel reassured and confident in the care your mother is receiving.
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Review from C G (Friend of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your wonderful review. Your feedback is truly appreciated and encourages us to continue our commitment to excellence. Thank you for your kind words and for choosing Candlewood House!
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Review from S G (Daughter-in-law of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care home with exceptional staff. All the staff are very friendly and all were taking a keen interest in my Mother-in-law's care and ensuring she is comfortable and her wishes are granted. We can not find fault with anything. Candlewood is like a first-class hotel, very clean and modern
with a lovely outside area.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful review! Our team is dedicated to providing the best care possible and it's heartwarming to know that our efforts are appreciated.
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Review from P H (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have liked Candlewood from day one. I would give it even 10 stars. They care for my husband's needs no matter what. He is very happy and comfortable here. The food, care, and support he gets here are good.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful review! Knowing that he feels happy, comfortable, and well cared for is exactly what we strive for every day!
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Review from Ab C (Son of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a very good experience with the home, my father has been cared for with compassion and gentleness, and the staff of the institution are very polite and clean, we have been visiting my dad often and we have seen no sign of anything but the best of treatment.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your kind words and positive review. We are delighted to hear that you and your father have had a very good experience at Candlewood. Our team is dedicated to providing compassionate and gentle care and it is wonderful to know that this has been reflected in your father's treatment.
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Review from P A (Relative of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and kind staff with a good sense of humour. Treat everyone who comes there with respect and compassion. I was amazed when the staff came out to greet us when they first saw us at the front door. Great place to be.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your kind words! We look forward to seeing you again soon!
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Review from E K (Mother of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family are so happy with the care and support my daughter is receiving at Candlewood, my daughter is so much happier and comfortable. The staff are excellent and so caring towards my daughter and my family, they are so supportive of us all.
Top marks for cleanliness, food, and activities.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your heartfelt review. Our team strives to provide excellent and compassionate care and your kind words affirm our commitment. Thank you for sharing your positive experience.
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Review from F K (Sister of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been so happy since moving to Candlewood House Care Home, she was at another home and was not given the care she needed, she has cancer and needed a lot of support.
At Candlewood Care Home she has been given so much respect, understanding, and care. All the staff are so nice and supporting
and always go beyond to help her.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind review. We are delighted to hear your sister is happy and well cared for at Candlewood House. Our team is dedicated to providing respect, understanding, and exceptional support to all our residents. Your positive feedback means a lot to us!
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Review from P E (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, lovely team. Go above and beyond to make it a comfortable stay.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your kind words! We're thrilled to hear that our team made your stay comfortable. Your feedback is greatly appreciated!
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Review from R B (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum came here for respite care following a fall and broken neck. She has been well cared for, and the staff are professional, kind, skillful, thoughtful, responsive and always have time to talk. The home feels like a happy and caring environment where people are genuinely invested in providing top-quality
care. Can't recommend highly enough!
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful review. We are deeply honoured that you chose our care home for your Mum's respite care. We are dedicated to creating a happy and caring environment for every resident and knowing that you feel this way reinforces our commitment to providing top-quality care. Thank you for taking the time to share your experience.
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Review from L B (Niece of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, attentive, kind, and most importantly patient.
Thank you to a member of staff in particular for the great communication skills. This was very much needed.
All the staff are so special and friendly. So important!
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your heartfelt review and kind words. We are delighted to hear that you find our staff attentive, kind, and patient. It is truly our privilege to care for your loved one, and your appreciation means the world to us. We strive to maintain open and supportive interactions with all our residents and their families and I will certainly pass on your gratitude to the team. Thank you.
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Review from M T (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very high-quality care home. The facilities are modern and luxurious and very clean. The staff treated my Mum with kindness, patience, and respect at all times and this care ethos was extended to each of our family without hesitation. The high level of care extended to the end with her last
hours spent in such a caring, calm environment.
Reply from Jan Guerin, Home Manager at Candlewood HouseThank you for your kind words and positive feedback. It was our pleasure to have cared for your loved one and to get to know the family. Our thoughts are with you all and we wish you all the best for the future.
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Review from D A (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to be happy living in Candlewood House. She is enjoying the company of the staff and how everything is so clean and tidy. I also feel this knowing Mum is in the best place possible, where she will be safe and fulfilled in her last years. Standards are high at The Candlewood and it reflects
in the prices. This is my only worry for the future. At present, I am very happy with the service that has been provided and the caring staff who look after Mum.
Reply from Xiao William, Home Manager at Candlewood HouseThank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.
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Review from C B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, the staff are very kind and supportive. The environment is very clean - the manager is diligent and gets involved in everything. Would definitely recommend it. The rooms are beautiful and the environment is 5-star. The staff communicates well with the families as the partnership.
Reply from Xiao William, Home Manager at Candlewood HouseThank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.
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Review from Ruth C (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my elderly mother.
All the staff are very friendly and helpful.
The home is very clean.
Reply from Xiao William, Home Manager at Candlewood HouseDear family and friend thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. Team Candlewood strives to provide the best care for all our residents and families.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Candlewood House is calculated as follows: ( (698 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 754 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (6)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service - more info.