Candlewood House

Bentley Drive, London NW2 2TD
Review Us
9.9 98 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (98)

9.9

Candlewood House has a Review Score of 9.9 (9.910) out of 10, based on 65 reviews in the last 2 years.
Over all time Candlewood House has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Candlewood House
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Total of 98, showing 21-40
Review from H W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father settled into life at Candlewood House immediately. He receives excellent, friendly care, and he has a lovely circle of friends amongst his fellow residents. The room are bright, cheerful, welcoming and homely, and the programme of entertainment offers something of interest for all. Moving
my father to Candlewood really was the best decision, and he hasn't looked back. He is safe, happy and cared for to a very high level, and it is a wonderful place to visit him.
Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you so much for your lovely review. We're so pleased to hear that your father settled in quickly and is enjoying life at Candlewood House!
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Review from Inge G (Respite Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my 3-week respite at Candlewood a very pleasant transition between hospital and home. It is indeed a tonic to be greeted by so many smiling and friendly faces throughout, and a warm welcome is generously displayed to all outside visitors. Thank you to all, from management to junior employees
at Candlewood House.
Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you for your kind words. We're so glad your respite stay at Candlewood House was a positive experience. It was a pleasure having you with us!
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Review from C G (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Life has changed dramatically for my father since moving into Candlewood House. He is surrounded by caring, cheerful staff in a safe and beautiful environment. The design of the home lends well to socialisation, and my father has made friends. There are a varied range of activities which he enjoys.
I continue to be impressed by the professional staff and the warm, caring environment.
Reply from Jeya Keerthi, Home Manager at Candlewood HouseThank you so much for your kind words. We're delighted to hear that your father is happy and thriving at Candlewood House. It means a lot to our team.
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Review from Lee S (Wife of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well Candlewood House what a wonderful place. What amazing staff. Nothing is too much trouble for any of them. My husband is still getting used to his routine but slowly he is getting used to it. I think it is an amazing place.
Reply from Nishma, Candlewood Assistant BDM at Candlewood HouseThank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that your husband is settling in. We'll continue doing all we can to support him and we're always here if you need anything.
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Review from Jessica W (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home for giving exemplary care for our father's final few months. The support we received at this difficult time was first class.
Reply from Nishma, Candlewood Assistant BDM at Candlewood HouseThank you so much for your kind words and recommendation. We're grateful for the opportunity to support your father and your family during such a sensitive time. It means a lot to our team to know that our care makes a difference.
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Review from Janet S (Wife of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From visiting Candlewood Care Home I can understand that all the residents are well looked after by the carers and staff who run the home. Everybody is happy. Everything is excellent in the care home.
Reply from Nishma Haria, Candlewood Assistant BDM at Candlewood HouseThank you for your kind words and taking the time to post a review. We're so pleased to hear that you feel the residents are well cared for and happy.
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Review from Joseph V (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her very capable team did right by our father and in the process made a big difference to the quality of the last phase of his life. Their care interventions and consideration certainly lengthened his time by several months - this sometimes involved late night and early morning calls
and at one point a member of staff even came in from home to hold his hand and reassure him. The team formed relationships with him that went beyond what you might expect treating our, at times, demanding father, with respect, dignity and going out of their way to accommodate his requests. He was impressed by and liked the individuals that cared for him. Being able to have his books and pictures round him helped make the room his own. How they do this with such compassion and humor day in, day out is quite something.
Reply from Nishma, Candlewood Assistant BDM at Candlewood HouseIt was truly an honor to have your dad stay at Candlewood. Our team was grateful for the opportunity to comfort and support him during his time with us-he was a truly fascinating man. It has been a genuine pleasure getting to know you and your family.
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Review from C C (Friend of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has cancer of the oesophagus and after 2 stints in hospital he was too weak to go home. He was referred to Candlewood House. It was perfect, lots of room in general including his own room, very easy access, friendly and at meal times it always smelled delicious. There is always a choice of
hot and cold drinks and snacks for family and guests too. Due to how weak he was, my friend never took part in any of the available activities. The cancer spread too fast taking him from us too soon. As someone who worked in a home before, Candlewood House is the perfect place. I'd be happy to visit my own family here if it came to that.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind words and heartfelt review. We're deeply sorry for your loss and grateful that we could provide comfort during a difficult time. Our thoughts are with you.
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Review from William W (Brother of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly
recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.
Reply from Nishma, Assistant Business Development Manager at Candlewood HouseThank you for your kind words, it was our pleasure to get to know your brother, family and friends. We were honored to support him during such difficult time.
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Review from E K (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind words! Your feedback means a lot to us! We're so glad you feel welcomed and supported at Candlewood House.
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Review from Cressida J (Daughter-in-law of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully.
The manager especially was so kind and thoughtful and made a very difficult time much, much easier
to bear.
I highly recommend Candlewood House, as a family member and as a former nurse myself.
10 out of 10 and much gratitude from our family.
Reply from Nishma, Candlewood Assistant BDM at Candlewood HouseThank you for the wonderful and thoughtful review. It is reassuring to know your experience was so positive at a difficult time. The team strive to provide high level of care with truth, love and compassion.
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Review from R L (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean,
warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.
Reply from Nishma Haria, Assistant Business Development Manager at Candlewood HouseThank you for taking the time to post a review. We are pleased that your overall experience was so positive and found your father to be well care for and the food to be of high standard. The feedback relating to activities is valued and we will work to improve this.
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Review from Emma C (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched.
From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we
arrived, we knew this was the place for our mum.
Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in.
Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding.
So far so good and as far as we are concerned, this is the best decision we could have made!
Reply from Candlewood Assistant BDM, Assistant Business Development Manager at Candlewood HouseThank you for taking the time to post a wonderful review. Your mum is a pleasure to have around, we are delighted that the moving in and settling experience for her and the family has been seamless and so positive.
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Review from Sydney P (Next of Kin) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never knew Candlewood existed until my friend, for whom I am next of kin, was taken there. The best place she could have been prior to her passing. They were patient, kind, reassuring and understandable. They treat others with dignity and kept us up to day every step of the way. I am happy to recommend
Candlewood for others including my own family.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind words. We're honoured to have supported you and your friend during a difficult time and appreciate your recommendation. We're here for you and your family whenever needed.
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Review from B K (Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When one enters the house there is such a warm and welcoming atmosphere. Staff are utterly helpful and ready for multitasking. The food choice is very good. Decorating is tasteful and comfortable. Lovely activities are offered. You can always ask for support.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you for your kind words! Your feedback inspires us to keep delivering the best care!
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Review from Florence R (Friend of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience was very good and I'm quite impressed by the staff. Their interaction and attention to the residents was exemplary. The fact that there was free pampering for visitors and residents was nothing like I have experienced. I would recommend this care home to anyone who asks.
Reply from A A, Assistant Business Development Manager at Candlewood HouseThank you for your kind review. We are delighted you had a lovely experience at Candlewood House and enjoyed our pamper and prosecco event.
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Review from S G (Friend of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a good place. People who are working there were pleasant and attentive.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your kind words! Creating a warm and welcoming environment is our top priority and it's wonderful to know we met your expectations.
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Review from Gilles P (Relative of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for the excellent birthday party you prepared for my family member. We were feeling at home, really great attention from all members of Candlewood. Food was excellent.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your wonderful feedback! We're happy to hear that you and your family felt at home during the birthday celebration. Our team takes pride in making each event special and we look forward to welcoming you back for more celebrations in the future!
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Review from J N (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came here to celebrate our friends 90th birthday. From beginning to end, the day was simply lovely. I used to work in the care sector for a care home, and I found myself comparing the service we received here to other experiences I have had in the sector. There is not a single complaint or criticism
I can think of (and I looked!)
Everything is of a high quality. It's all so luxurious, which is very rare to see.
The care my friend receives is very much bespoke. The staff are caring, kind and knowledgeable. I saw no safeguarding concerns. 3 words. Above and beyond.
I have every faith that my friend is being well looked after.
The small gathering for the birthday celebrations were more on the lines of restaurant dining. Everything was personalised to the guests, and the chef did a lovely job with the cake.
With my experience working in the sector for 5 years, I know what the red flags are to look for. I haven't seen anything concerning. I would recommend this home to everyone!
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for your heartfelt review! We're truly honored and your words mean a great deal, especially coming from someone with experience in the care sector. Thank you again for sharing your experience, and please know that your friend is indeed in caring and dedicated hands!
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Review from F C (Respite Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently spent two weeks in Candlewood House recovering from a hernia operation. I am 81 years old female. It has been a truly lovely, positive experience. All the staff were caring, attentive to the many needs, creating a safe warm environment. All public places and bedrooms are beautifully
and comfortably decorated and spacious. I highly recommend it for both long and short term residents. Would go back any time should the need arise.
Reply from Jeya Keerthi, Business Development Manager at Candlewood HouseThank you so much for sharing your wonderful experience! We're delighted to hear that your stay at Candlewood House provided you with comfort and care during your recovery. Your feedback truly means a lot to us!
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Candlewood House is calculated as follows: ( (698 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 754 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (6)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

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