Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Care Provided by Candlewood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,850 - £1,950
- Self-Funded Residential Dementia Care: £1,950 - £2,100
- Self-Funded Nursing Care: £1,950 - £2,200
- Self-Funded Nursing Dementia Care: £2,000 - £2,200
- RESPITE Self-Funded Residential Care: £2,400 - £2,600
- RESPITE Self-Funded Residential Dementia Care: £2,340 - £2,520
- RESPITE Self-Funded Nursing Care: £2,340 - £2,640
- RESPITE Self-Funded Nursing Dementia Care: £2,400 - £2,640
Please note that these are guidelines. The final fee is based on an assessment of needs.
Contact Candlewood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Jeya Keerthi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.
Parking
- Off road parking available to visitors. Also an electric car charging point for visitors.
Candlewood House Reviews (114)
Candlewood House has a Review Score of 9.9 (9.930) out of 10, based on 70 reviews in the last 2 years.
Over all time Candlewood House has 114 reviews.
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
Thank you so much for sharing this lovely feedback. It means a great deal to our team. We're delighted to hear that your first visit with your Grandma was a positive and memorable experience.
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with our team. Your kind words mean a lot to us.
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
Thank you for taking the time to post a review and for your kind words! We're delighted you found our staff friendly and caring, and we appreciate your feedback.
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly clean. Thank you Candlewood for looking after our husband and father so well.
Thank you so much for your kind and thoughtful words and taking the time to share your experience . We are pleased to hear that you and your family have felt welcomed and supported at Candlewood House. It's been our privilege to care for your loved one.
Candlewood House care home is very clean. Everybody is always very friendly and helpful. There is lots of activities for residents to engage in and visitors of residents are made to feel very welcome and kept updated upon the residents.
Thank you for the feedback, it is good to know that your experience during visits been so positive.
The care home is excellent. Any problems I have are caused by or related to Parkinson's disease.
Thank you so much for your thoughtful words , they truly mean a lot to us. We're delighted to know you feel positively about Candlewood Care Home. Our team is always here for you, and we remain committed to making your experience as comfortable, supportive, and enriching as possible
We didn't know that care homes like Candlewood existed! The staff are warm, diligent and charming towards my mother, who has a fracture. The building and interiors are very well maintained and well designed - apparently it was completely refurbished in 2021 - and my mother's visitors have all commented on how it ressembles a designer country hotel. We've been happy with the different activities that are put on, and my mother has surprisingly joined in with most of them! Candlewood have made it easy for her to feel safe, she is so well looked after; and as an ex healthcare professional, she is not easy to impress!
Thank you for taking time to post a wonderful review, we are pleased to hear mum feel's safe, is being well care for and enjoying the activities at Candlewood.
The staff are very kind & considerate & take care of all the residents. The manager is very very kind & listens to all we say.
Thank you so much for your kind words. I'm happy to know that you feel cared for and listened to, that means everything to us!
Candlewood House is the best care home I have ever visited and I have been to quite a few with two parents living in care homes for years. I know my 94 year old mother is safe and secure, well fed, well looked after and making friends. She is better in herself today than she has been for years. Thank you.
Thank you for taking the time to post a review and for your kind and thoughtful words. It is important for the team to know that you feel your mother is safe, happy, and thriving with us. She is a pleasure to care for !
I cannot praise Candlewood's carers highly enough. I was so happy and relieved to see my dear friend residing in a home with such caring and dedicated staff. There was a feeling of warmth and care each time I visited. On top of that, Candlewood Home is recently built, nicely furnished and sparkling clean. I hope the company value their caring staff because they really are their best asset!
Thank you so much for your kind and heartfelt words. We're truly grateful for your feedback. Knowing that you felt warmth and care each time you visited means a great deal to us it's exactly the environment we strive to create for every resident and their loved ones.
Overwhelmingly welcoming & friendly staff! They took the time to make a personal introduction and provided useful information about my grandma. The facilities were clean throughout & visitors were catered for. My grand-mother only has positive views of the facilities & staff.
Thank you so much for your thoughtful review! We're delighted to hear that you and your grandmother felt so welcomed and well cared for.
Initial impressions on entry are excellent: a welcoming space, bright and contemporary. The staff greet you and engage with you readily. The menu looks excellent, with a variety of dishes.
Thank you for your lovely feedback! It means a lot to our team.
Candlewood House is an extremely good care home. The staff and care are outstanding. Without exception every single staff member give their all. So happy my mum is here! Thank you, everyone.
Thank you for your lovely feedback and we appreciate your kind words about the team.
Very pleasant visit, made us feel extremely welcome and it feels like a good home. Grandma looks happy, stimulated and better than ever, thank you!
Thank you so much for your kind words! We're so pleased to hear Grandma is happy and feeling her best, it means a lot to us!
Veyr nice place, the staff is excellent. Very good quality services.
Thank you so much for your lovely feedback! We're delighted to hear that you're happy with the care and services we provide.
The staff are cheerful & caring. The management of the care home take all concerns seriously and try to go above and beyond to make the care home a home for residents.
Thank you so much for your kind words. We're truly grateful for your recognition of our team's efforts. We'll continue doing our best to provide the highest standard of care.
My father settled into life at Candlewood House immediately. He receives excellent, friendly care, and he has a lovely circle of friends amongst his fellow residents. The room are bright, cheerful, welcoming and homely, and the programme of entertainment offers something of interest for all. Moving my father to Candlewood really was the best decision, and he hasn't looked back. He is safe, happy and cared for to a very high level, and it is a wonderful place to visit him.
Thank you so much for your lovely review. We're so pleased to hear that your father settled in quickly and is enjoying life at Candlewood House!
I found my 3-week respite at Candlewood a very pleasant transition between hospital and home. It is indeed a tonic to be greeted by so many smiling and friendly faces throughout, and a warm welcome is generously displayed to all outside visitors. Thank you to all, from management to junior employees at Candlewood House.
Thank you for your kind words. We're so glad your respite stay at Candlewood House was a positive experience. It was a pleasure having you with us!
Life has changed dramatically for my father since moving into Candlewood House. He is surrounded by caring, cheerful staff in a safe and beautiful environment. The design of the home lends well to socialisation, and my father has made friends. There are a varied range of activities which he enjoys. I continue to be impressed by the professional staff and the warm, caring environment.
Thank you so much for your kind words. We're delighted to hear that your father is happy and thriving at Candlewood House. It means a lot to our team.
Well Candlewood House what a wonderful place. What amazing staff. Nothing is too much trouble for any of them. My husband is still getting used to his routine but slowly he is getting used to it. I think it is an amazing place.
Thank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that your husband is settling in. We'll continue doing all we can to support him and we're always here if you need anything.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (14)
- Posted: Monday 22 Jun 2026We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
- Posted: Thursday 14 May 2026Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
- Posted: Thursday 23 Apr 2026Candlewood recently visited Whittington Hospital in support of Whittington Health Charity, bringing a selection of gifts for patients across the facility. Residents and team members took part in the visit...
- Organiser: Candlewood HouseDate: 24 July 2026
- Organiser: Candlewood HouseDate: 28 July 2026
- Organiser: Candlewood HouseDate: 10 August 2026
Awards / Recognitions (15)
- Recipient: TLC Care LtdDate: Friday 30 Jan 2026
- Recipient: TLC Care LtdDate: Thursday 19 Jun 2025
- Recipient: TLC Care LtdDate: Friday 31 Jan 2025
Meet the Team (5)
Experienced Home Manager
Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.
If you you would like to arrange a visit to the home please feel free to contact Nishma
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service - more info.