Overall, my review of the care home is fantastic and brilliant. Thank you for everythingM F(Relative of Resident/Service User)
It has been a real home away from home when I most needed itR C(Respite Resident/Service User)
Candlewood House has been an absolute joyK S(Daughter of Resident/Service User)
Overall, my review of the care home is fantastic and brilliant. Thank you for everythingM F(Relative of Resident/Service User)
It has been a real home away from home when I most needed itR C(Respite Resident/Service User)
Candlewood House has been an absolute joyK S(Daughter of Resident/Service User)
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.
Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.
Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.
Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.
Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
Loading travel time
Care Provided by Candlewood House
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 86 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,900 - £2,300
£2,200 - £2,600
Residential Dementia Care
£1,950 - £2,500
£2,340 - £2,520
Nursing Care
£1,950 - £2,500
£2,340 - £2,640
Nursing Dementia Care
£2,000 - £2,750
£2,400 - £2,640
Contact Candlewood House to confirm what's included and get a personalised quote:
Please note that these are guidelines. The final fee is based on an assessment of needs.
The price(s) shown are provided by the care home. Contact Candlewood House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Candlewood HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 6:00 PM)Please contact our friendly team and we will be delighted to arrange a tour for you of our fantastic home.
Remote Tours of Candlewood HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 6:00 PM)Please contact our friendly team and we will be delighted to arrange a tour for you of our fantastic home.
Review from Paul G (Respite Resident) published on 18 December 2025 Submitted via Website•
Overall Experience
I was greatly impressed by the level of care support and service here at Candlewood House Care home. The hygiene, cleanliness was good. The rooms were comfortable and tidy. The nurses and carers treated me with dignity and professionalism. The management were kind and helpful.
The Food was...
I was greatly impressed by the level of care support and service here at Candlewood House Care home. The hygiene, cleanliness was good. The rooms were comfortable and tidy. The nurses and carers treated me with dignity and professionalism. The management were kind and helpful. The Food was high quality.
Overall my experience was enjoyable, and I felt truly cared for.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you very much for your kind and thoughtful feedback. We are pleased to hear that you had such a positive experience at Candlewood House. Your comments regarding our hygiene standards, comfortable environment, quality of food, and the dignity and professionalism shown by our nurses, carers, and management mean a great deal to us. It was a pleasure caring for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Respite Resident) published on 3 December 2025 Submitted via Postal Card•
Overall Experience
Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.
Everybody lovely, am being "killed by kindness". No complaints about anything.
Many thanks to all of you, Simon.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank so much for your kind review, it was a pleasure caring for you and seeing the amazing progress made , please visit us soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Grandson of Resident) published on 28 November 2025 Submitted via Postal Card•
Overall Experience
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
This was my first visit to my Grandma as I live in Australia, and the team spent time showing me around. They organised lunch for me and my mother who was also visiting. The team were so nice, smiling and we were introduced to the team. They all greeted me and treat my Grandma with great respect.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you so much for sharing this lovely feedback. It means a great deal to our team. We're delighted to hear that your first visit with your Grandma was a positive and memorable experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mo R (Nephew of Resident) published on 30 October 2025 Submitted via Postal Card•
Overall Experience
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
Absolutely amazing place, with so loving caring management and staff. So clean and always well clean and very well maintained. I love all staff and management here so loving and so polite and friendly so will recommend.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with our team. Your kind words mean a lot to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mani M (Son of Resident) published on 27 October 2025 Submitted via Postal Card•
Overall Experience
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
Amazing staff, very friendly and caring. Management are very professional, very well organised care home.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you for taking the time to post a review and for your kind words! We're delighted you found our staff friendly and caring, and we appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Wife of Resident) published on 27 October 2025 Submitted via Postal Card•
Overall Experience
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly...
My family and myself cannot speak highly enough of Candlewood House. The atmosphere throughout is so warm and friendly, and the care from all the staff excellent. The food is excellent, with well planned and nutritious ingredients, and beautifully served. I would also like to add how spotlessly clean. Thank you Candlewood for looking after our husband and father so well.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you so much for your kind and thoughtful words and taking the time to share your experience . We are pleased to hear that you and your family have felt welcomed and supported at Candlewood House. It's been our privilege to care for your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L I (Relative of Resident) published on 8 October 2025 Submitted via Postal Card•
Overall Experience
Candlewood House care home is very clean. Everybody is always very friendly and helpful. There is lots of activities for residents to engage in and visitors of residents are made to feel very welcome and kept updated upon the residents.
Candlewood House care home is very clean. Everybody is always very friendly and helpful. There is lots of activities for residents to engage in and visitors of residents are made to feel very welcome and kept updated upon the residents.
↩Reply from Nishma Haria, Business Development Manager at Candlewood House
Thank you for the feedback, it is good to know that your experience during visits been so positive.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N P (Resident / Service User) published on 6 October 2025 Submitted via Postal Card•
Overall Experience
The care home is excellent. Any problems I have are caused by or related to Parkinson's disease.
The care home is excellent. Any problems I have are caused by or related to Parkinson's disease.
↩Reply from Amit Pruthi, Business Development Manager at Candlewood House
Thank you so much for your thoughtful words , they truly mean a lot to us. We're delighted to know you feel positively about Candlewood Care Home. Our team is always here for you, and we remain committed to making your experience as comfortable, supportive, and enriching as possible
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V H (Daughter of Resident) published on 2 October 2025 Submitted via Website•
Overall Experience
We didn't know that care homes like Candlewood existed! The staff are warm, diligent and charming towards my mother, who has a fracture. The building and interiors are very well maintained and well designed - apparently it was completely refurbished in 2021 - and my mother's visitors have all...
We didn't know that care homes like Candlewood existed! The staff are warm, diligent and charming towards my mother, who has a fracture. The building and interiors are very well maintained and well designed - apparently it was completely refurbished in 2021 - and my mother's visitors have all commented on how it ressembles a designer country hotel. We've been happy with the different activities that are put on, and my mother has surprisingly joined in with most of them! Candlewood have made it easy for her to feel safe, she is so well looked after; and as an ex healthcare professional, she is not easy to impress!
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you for taking time to post a wonderful review, we are pleased to hear mum feel's safe, is being well care for and enjoying the activities at Candlewood.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth P (Resident / Service User) published on 30 September 2025 Submitted via Postal Card•
Overall Experience
The staff are very kind & considerate & take care of all the residents. The manager is very very kind & listens to all we say.
The staff are very kind & considerate & take care of all the residents. The manager is very very kind & listens to all we say.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your kind words. I'm happy to know that you feel cared for and listened to, that means everything to us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul J (Son of Resident) published on 30 September 2025 Submitted via Postal Card•
Overall Experience
Candlewood House is the best care home I have ever visited and I have been to quite a few with two parents living in care homes for years. I know my 94 year old mother is safe and secure, well fed, well looked after and making friends. She is better in herself today than she has been for years....
Candlewood House is the best care home I have ever visited and I have been to quite a few with two parents living in care homes for years. I know my 94 year old mother is safe and secure, well fed, well looked after and making friends. She is better in herself today than she has been for years. Thank you.
↩Reply from Nishma, Business Development Manager at Candlewood House
Thank you for taking the time to post a review and for your kind and thoughtful words. It is important for the team to know that you feel your mother is safe, happy, and thriving with us. She is a pleasure to care for !
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian R (Friend of Resident) published on 21 August 2025 Submitted via Website•
Overall Experience
I cannot praise Candlewood's carers highly enough. I was so happy and relieved to see my dear friend residing in a home with such caring and dedicated staff. There was a feeling of warmth and care each time I visited. On top of that, Candlewood Home is recently built, nicely furnished and...
I cannot praise Candlewood's carers highly enough. I was so happy and relieved to see my dear friend residing in a home with such caring and dedicated staff. There was a feeling of warmth and care each time I visited. On top of that, Candlewood Home is recently built, nicely furnished and sparkling clean. I hope the company value their caring staff because they really are their best asset!
↩Reply from Nishma, Assistant Business Development Manager at Candlewood House
Thank you so much for your kind and heartfelt words. We're truly grateful for your feedback. Knowing that you felt warmth and care each time you visited means a great deal to us it's exactly the environment we strive to create for every resident and their loved ones.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C J (Granddaughter of Resident) published on 8 August 2025 Submitted via Postal Card•
Overall Experience
Overwhelmingly welcoming & friendly staff! They took the time to make a personal introduction and provided useful information about my grandma. The facilities were clean throughout & visitors were catered for. My grand-mother only has positive views of the facilities & staff.
Overwhelmingly welcoming & friendly staff! They took the time to make a personal introduction and provided useful information about my grandma. The facilities were clean throughout & visitors were catered for. My grand-mother only has positive views of the facilities & staff.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your thoughtful review! We're delighted to hear that you and your grandmother felt so welcomed and well cared for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Terry T (Next of Kin) published on 8 August 2025 Submitted via Postal Card•
Overall Experience
Initial impressions on entry are excellent: a welcoming space, bright and contemporary. The staff greet you and engage with you readily. The menu looks excellent, with a variety of dishes.
Initial impressions on entry are excellent: a welcoming space, bright and contemporary. The staff greet you and engage with you readily. The menu looks excellent, with a variety of dishes.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you for your lovely feedback! It means a lot to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Wendy S (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card•
Overall Experience
Candlewood House is an extremely good care home. The staff and care are outstanding. Without exception every single staff member give their all. So happy my mum is here! Thank you, everyone.
Candlewood House is an extremely good care home. The staff and care are outstanding. Without exception every single staff member give their all. So happy my mum is here! Thank you, everyone.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you for your lovely feedback and we appreciate your kind words about the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A J (Granddaughter of Resident) published on 8 August 2025 Submitted via Postal Card•
Overall Experience
Very pleasant visit, made us feel extremely welcome and it feels like a good home. Grandma looks happy, stimulated and better than ever, thank you!
Very pleasant visit, made us feel extremely welcome and it feels like a good home. Grandma looks happy, stimulated and better than ever, thank you!
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your kind words! We're so pleased to hear Grandma is happy and feeling her best, it means a lot to us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from N J (Daughter-in-law of Resident) published on 7 August 2025 Submitted via Postal Card•
Overall Experience
Veyr nice place, the staff is excellent. Very good quality services.
Veyr nice place, the staff is excellent. Very good quality services.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your lovely feedback! We're delighted to hear that you're happy with the care and services we provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C B (Wife of Resident) published on 7 August 2025 Submitted via Postal Card•
Overall Experience
The staff are cheerful & caring. The management of the care home take all concerns seriously and try to go above and beyond to make the care home a home for residents.
The staff are cheerful & caring. The management of the care home take all concerns seriously and try to go above and beyond to make the care home a home for residents.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your kind words. We're truly grateful for your recognition of our team's efforts. We'll continue doing our best to provide the highest standard of care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card•
Overall Experience
My father settled into life at Candlewood House immediately. He receives excellent, friendly care, and he has a lovely circle of friends amongst his fellow residents. The room are bright, cheerful, welcoming and homely, and the programme of entertainment offers something of interest for all. Moving...
My father settled into life at Candlewood House immediately. He receives excellent, friendly care, and he has a lovely circle of friends amongst his fellow residents. The room are bright, cheerful, welcoming and homely, and the programme of entertainment offers something of interest for all. Moving my father to Candlewood really was the best decision, and he hasn't looked back. He is safe, happy and cared for to a very high level, and it is a wonderful place to visit him.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you so much for your lovely review. We're so pleased to hear that your father settled in quickly and is enjoying life at Candlewood House!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Inge G (Respite Resident) published on 29 July 2025 Submitted via Postal Card•
Overall Experience
I found my 3-week respite at Candlewood a very pleasant transition between hospital and home. It is indeed a tonic to be greeted by so many smiling and friendly faces throughout, and a warm welcome is generously displayed to all outside visitors. Thank you to all, from management to junior...
I found my 3-week respite at Candlewood a very pleasant transition between hospital and home. It is indeed a tonic to be greeted by so many smiling and friendly faces throughout, and a warm welcome is generously displayed to all outside visitors. Thank you to all, from management to junior employees at Candlewood House.
↩Reply from Jeya Keerthi, Home Manager at Candlewood House
Thank you for your kind words. We're so glad your respite stay at Candlewood House was a positive experience. It was a pleasure having you with us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
12 Bed Vacancies
Posted: 24 September 2026
Candlewood House is delighted to welcome new residents into our warm community. We invite you to call our friendly team today to book a personal tour and discuss how we can tailor our care to your unique needs.
News (25) & Events (5)
News
28 Aug 2026
This month our Dementia Café hosted a wonderful creative session in collaboration with Age UK Barnet, bringing residents and visitors from our community together to explore their creativity in a...
22 Jun 2026
We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
14 May 2026
Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
There are no accreditations posted yet for Candlewood House.
Meet the Team (3)
Rakhee PopatJob Title Business Development ManagerJoined 2026
I understand that choosing a care home can feel like a big and sometimes emotional decision. I aim to make the process as easy and comfortable as...
I understand that choosing a care home can feel like a big and sometimes emotional decision. I aim to make the process as easy and comfortable as possible, taking the time to listen, answer questions honestly and help
you understand your options without feeling pressured. I'm here to support, inform and reassure when considering care for yourself or a loved one.
At TLC Candlewood House, I’m always happy to be a friendly first point of contact. Whether you’re just starting to explore care, have questions about what we offer, or would simply like to come and see the home for yourself, I’m here to help.
Please feel free to get in touch at any stage. Sometimes a simple conversation is the best place to start.
Kathlyn RaguroJob Title Hotel Services ManagerJoined 2023
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong...
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.
Kobe Job Title Wellbeing LeadJoined 2025
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC...
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service -what an Enhanced Service includes.
