Candlewood House

Bentley Drive, London NW2 2TD
Review Us
9.9 90 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (90)

9.9

Candlewood House has a Review Score of 9.9 (9.918) out of 10, based on 60 reviews in the last 2 years.
Over all time Candlewood House has 90 reviews.

Overall Experience
  • 84
  • 3
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Date Published
  • 90
  • 19
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  • 60
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Reviewer Connection to Candlewood House
  • 21
  • 12
  • 8
  • 7
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  • 5
  • 3
  • 3
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Total of 90, showing 21-40
Review from William W (Brother of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly
recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.
Reply from Nishma, Assistant Business Development Manager at Candlewood House

Thank you for your kind words, it was our pleasure to get to know your brother, family and friends. We were honored to support him during such difficult time.

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Review from E K (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words! Your feedback means a lot to us! We're so glad you feel welcomed and supported at Candlewood House.

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Review from Cressida J (Daughter-in-law of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully.
The manager especially was so kind and thoughtful and made a very difficult time much, much easier
to bear.
I highly recommend Candlewood House, as a family member and as a former nurse myself.
10 out of 10 and much gratitude from our family.
Reply from Nishma, Candlewood Assistant BDM at Candlewood House

Thank you for the wonderful and thoughtful review. It is reassuring to know your experience was so positive at a difficult time. The team strive to provide high level of care with truth, love and compassion.

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Review from R L (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean,
warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.
Reply from Nishma Haria, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a review. We are pleased that your overall experience was so positive and found your father to be well care for and the food to be of high standard. The feedback relating to activities is valued and we will work to improve this.

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Review from Emma C (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched.
From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we
arrived, we knew this was the place for our mum.
Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in.
Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding.
So far so good and as far as we are concerned, this is the best decision we could have made!
Reply from Candlewood Assistant BDM, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a wonderful review. Your mum is a pleasure to have around, we are delighted that the moving in and settling experience for her and the family has been seamless and so positive.

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Review from Sydney P (Next of Kin) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never knew Candlewood existed until my friend, for whom I am next of kin, was taken there. The best place she could have been prior to her passing. They were patient, kind, reassuring and understandable. They treat others with dignity and kept us up to day every step of the way. I am happy to recommend
Candlewood for others including my own family.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words. We're honoured to have supported you and your friend during a difficult time and appreciate your recommendation. We're here for you and your family whenever needed.

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Review from B K (Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When one enters the house there is such a warm and welcoming atmosphere. Staff are utterly helpful and ready for multitasking. The food choice is very good. Decorating is tasteful and comfortable. Lovely activities are offered. You can always ask for support.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words! Your feedback inspires us to keep delivering the best care!

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Review from Florence R (Friend of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience was very good and I'm quite impressed by the staff. Their interaction and attention to the residents was exemplary. The fact that there was free pampering for visitors and residents was nothing like I have experienced. I would recommend this care home to anyone who asks.
Reply from A A, Assistant Business Development Manager at Candlewood House

Thank you for your kind review. We are delighted you had a lovely experience at Candlewood House and enjoyed our pamper and prosecco event.

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Review from S G (Friend of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a good place. People who are working there were pleasant and attentive.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! Creating a warm and welcoming environment is our top priority and it's wonderful to know we met your expectations.

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Review from Gilles P (Relative of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for the excellent birthday party you prepared for my family member. We were feeling at home, really great attention from all members of Candlewood. Food was excellent.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful feedback! We're happy to hear that you and your family felt at home during the birthday celebration. Our team takes pride in making each event special and we look forward to welcoming you back for more celebrations in the future!

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Review from J N (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came here to celebrate our friends 90th birthday. From beginning to end, the day was simply lovely. I used to work in the care sector for a care home, and I found myself comparing the service we received here to other experiences I have had in the sector. There is not a single complaint or criticism
I can think of (and I looked!)
Everything is of a high quality. It's all so luxurious, which is very rare to see.
The care my friend receives is very much bespoke. The staff are caring, kind and knowledgeable. I saw no safeguarding concerns. 3 words. Above and beyond.
I have every faith that my friend is being well looked after.
The small gathering for the birthday celebrations were more on the lines of restaurant dining. Everything was personalised to the guests, and the chef did a lovely job with the cake.
With my experience working in the sector for 5 years, I know what the red flags are to look for. I haven't seen anything concerning. I would recommend this home to everyone!
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review! We're truly honored and your words mean a great deal, especially coming from someone with experience in the care sector. Thank you again for sharing your experience, and please know that your friend is indeed in caring and dedicated hands!

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Review from F C (Respite Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently spent two weeks in Candlewood House recovering from a hernia operation. I am 81 years old female. It has been a truly lovely, positive experience. All the staff were caring, attentive to the many needs, creating a safe warm environment. All public places and bedrooms are beautifully
and comfortably decorated and spacious. I highly recommend it for both long and short term residents. Would go back any time should the need arise.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for sharing your wonderful experience! We're delighted to hear that your stay at Candlewood House provided you with comfort and care during your recovery. Your feedback truly means a lot to us!

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Review from A O (Friend of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been treated so well by all the staff here. Nothing is too much trouble. Every one of the staff are very capable and caring and treat us with the utmost respect. A very high standard of facilities and cleanliness throughout. Cannot fault it.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our team at Candlewood House!

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Review from Kridon P (Friend of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced a previous care home, I must say Candlewood House made a huge impression on me. Our friend was a resident here, he received the best possible care. He experienced friendly and caring staff, clean pleasant surroundings. He felt safe and well cared for, and was treated with the most
utmost dignity. Food was excellent. I highly recommend Candlewood for anyone requiring the best possible experience for a loved one.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review! We're truly honored that Candlewood House made such a positive impression on you and your friend. Your recommendation means a lot to us and we deeply appreciate your kind words.

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Review from Khadija S (Friend of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlewood is beyond perfect! The home is home for everyone, the service is impeccable the staff are family! Extremely caring and pay attention to the residents. The love and care for all the residents I wish I could live here myself!
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review. We're honored to be considered a place where you'd want to live yourself. It's our goal to ensure that every resident feels loved, valued and cared for!

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Review from E P (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Candlewood House has been very good. My aunt was very unwell when she arrived and was sadly only Candlewood House for a very short time. The staff were lovely, caring and respectful and made sure she was comfortable as possible. The staff took very good care of myself and my family
when my aunt sadly passed away. I was sad that she wasn't able to enjoy all the fabulous facilities and food and would recommend this home to others.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words. We're sorry for your loss and are glad we could provide comfort to your aunt and support to your family during this difficult time. It means a lot to know our team's care made a difference and we appreciate your recommendation.

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Review from S K (Husband of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words. At Candlewood House, we strive to offer the best possible care, and knowing that we can support you and your wife in this way means a great deal to our team.

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Review from W G (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make
Candlewood a reassuring place to be for any that who comes here.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for sharing your heartfelt review. We're incredibly grateful for your kind words and are delighted to hear that you feel reassured and confident in the care your mother is receiving.

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Review from C G (Friend of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your wonderful review. Your feedback is truly appreciated and encourages us to continue our commitment to excellence. Thank you for your kind words and for choosing Candlewood House!

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Review from S G (Daughter-in-law of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care home with exceptional staff. All the staff are very friendly and all were taking a keen interest in my Mother-in-law's care and ensuring she is comfortable and her wishes are granted. We can not find fault with anything. Candlewood is like a first-class hotel, very clean and modern
with a lovely outside area.
Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review! Our team is dedicated to providing the best care possible and it's heartwarming to know that our efforts are appreciated.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Candlewood House is calculated as follows: ( (649 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 694 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (7)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Namita

Namita Kukadia

Job Title: Business Support Manager Joined: 2025

Namita has worked for many years in visas and immigration diplomatic missions in London and wanted to make a meaningful change. Moving into the care industry felt like the right step to take a new and exciting challenge, and I am looking forward to growing in this role and making a difference in the lives of those we care for.


Outside of her professional life, Namita practices yoga and enjoys travelling.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

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