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- Candlewood House care home

Overall, my review of the care home is fantastic and brilliant. Thank you for everythingM F(Relative of Resident/Service User)

It has been a real home away from home when I most needed itR C(Respite Resident/Service User)

Candlewood House has been an absolute joyK S(Daughter of Resident/Service User)

Overall, my review of the care home is fantastic and brilliant. Thank you for everythingM F(Relative of Resident/Service User)

It has been a real home away from home when I most needed itR C(Respite Resident/Service User)

Candlewood House has been an absolute joyK S(Daughter of Resident/Service User)

Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.
Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.
Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.
Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.
Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
Care Provided by Candlewood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Candlewood House to confirm what's included and get a personalised quote:
Please note that these are guidelines. The final fee is based on an assessment of needs.
The price(s) shown are provided by the care home. Contact Candlewood House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Rebecca Lucas (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Parking
- Off road parking available to visitors. Also an electric car charging point for visitors.
Candlewood House Reviews (116)
Candlewood House has a Review Score of 9.9 (9.920) out of 10, based on 61 reviews in the last 2 years.
Over all time Candlewood House has 116 reviews.
I would highly recommend Candlewood House Care Home. Their level of care and attention is outstanding, my father has been welcomed and treated wonderfully since moving in.
I would highly recommend Candlewood House Care Home. Their level of care and attention is outstanding, my father has been welcomed and treated wonderfully since moving in.
Thank you for your wonderful review! We love having Dad around and are glad to hear that he has settled in really well.
Best wishes, Monika
Wonderful staff who go above and beyond in their provision of care. Facilities are beautiful and look more like a hotel than a care home.
Wonderful staff who go above and beyond in their provision of care. Facilities are beautiful and look more like a hotel than a care home.
Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person centered care that we provide at the home.
Very well presented, clean and calm. Staff are very responsive and friendly. I particularly liked the magazine sent around. Facilities are top-notch - like a five-star hotel!
Very well presented, clean and calm. Staff are very responsive and friendly. I particularly liked the magazine sent around. Facilities are top-notch - like a five-star hotel!
Thank you for your lovely review. Whilst you have compared the home to a five star hotel, the presence of our residents and their loved ones makes this home special!
In the short time my dad stayed at Candlewood House Care Home, he was very happy, comfortable and felt cared for. Despite being bed-bound, staff made sure to keep my dad company by talking with home and music. As a family, we felt very fortunate that our dad was cared for in Candlewood. He was fed...
In the short time my dad stayed at Candlewood House Care Home, he was very happy, comfortable and felt cared for. Despite being bed-bound, staff made sure to keep my dad company by talking with home and music. As a family, we felt very fortunate that our dad was cared for in Candlewood. He was fed often with a wide range of foods and snacks and we were always offered a drink/snacks too. After my dad passed, both my sister and I felt warmed by the support given and the compassion too. Thank you so much.
Dear Laura, thank you very much for the lovely review. It was a pleasure to have your father at our home, he was a wonderful man and is dearly missed by us all at Candlewood House!
Candlewood House is an outstanding care home with a very positive atmosphere. All the staff go above and beyond to make their residents, family and friends feel really welcome, reassured and provide the best care and support to all. The facilities and hygiene are outstanding and the food is of a...
Candlewood House is an outstanding care home with a very positive atmosphere. All the staff go above and beyond to make their residents, family and friends feel really welcome, reassured and provide the best care and support to all. The facilities and hygiene are outstanding and the food is of a very high restaurant standard. I cannot thank the manager and the rest of the team enough for the kindness and attentive support they are giving to my father and feel very reassured leaving him in their professional care.
Dear Maria, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.
I find the staff to be extremely kind, supportive and very caring. My husband has been treated with the utmost respect. Candlewood House Care Home is, in my opinion, a very clean and state-of-the-art nursing home. A very nurturing environment and I feel he is in very safe hands.
I find the staff to be extremely kind, supportive and very caring. My husband has been treated with the utmost respect. Candlewood House Care Home is, in my opinion, a very clean and state-of-the-art nursing home. A very nurturing environment and I feel he is in very safe hands.
Thank you very much for your very positive review. I am delighted, on behalf of the team, that your and your husband's experience has been so positive. Our values of truth, love and compassion are at the core of what we want our residents and families to experience. Kindness, respect and safety are...
Thank you very much for your very positive review. I am delighted, on behalf of the team, that your and your husband's experience has been so positive. Our values of truth, love and compassion are at the core of what we want our residents and families to experience. Kindness, respect and safety are so important for us all, so I am very pleased to hear that this has been your experience to date.Thank you.
Kind Regards,
James
Lovely place - so comfortable and creatively styled. The staff were so kind and welcoming. My aunt is very well cared for. Lots of lovely rooms to sit in. Everyone is so friendly.
Lovely place - so comfortable and creatively styled. The staff were so kind and welcoming. My aunt is very well cared for. Lots of lovely rooms to sit in. Everyone is so friendly.
Thank you so much for this very positive review. I am so pleased that your experience on behalf of your aunt has been so positive. We are delighted that you feel that she is very well cared for and that you are able to visit and experience the lovely ambience and different areas to meet with others...
Thank you so much for this very positive review. I am so pleased that your experience on behalf of your aunt has been so positive. We are delighted that you feel that she is very well cared for and that you are able to visit and experience the lovely ambience and different areas to meet with others or in private, that the care home offers. We pride ourselves on creating a friendly and welcoming atmosphere and I am glad that this has been your experience.Kind Regards,
James
The carers and nurses are all highly professional and capable, along with being kind, friendly, compassionate and patient. Noting is too much trouble....
The carers and nurses are all highly professional and capable, along with being kind, friendly, compassionate and patient. Noting is too much trouble. Their expertise in feeding the delicious and beautifully prepared food has enabled my relative to put on some weight and regain some strength. Also, the painful bedsores she acquired in the hospital have soon been healed. As a visitor, it is lovely to be made welcome by the staff and to witness the way they all work as a team. There is every opportunity to discuss my relative's care in both personal and nursing and to feel her progress is a genuine concern. I'm particularly impressed by the attention to detail displayed at Candlewood, including such things as atmosphere, floral arrangements and individual approach.
There is also an excellent range of activities and treatments available. As a family, we consider we've made the right choice with Candlewood, this gives us peace of mind.
Our thanks all-round.
Thank you for your lovely review and kind words. It is a pleasure for us to care for your cousin, who certainly has become part of our family here at Candlewood House.
Candlewood House Care Home is amongst the best we have seen.
As it is still a new home there are still a few teething problems with staff turnover. The established staff are excellent.
The biggest negative is the lack of a visiting GP.
Candlewood House Care Home is amongst the best we have seen.
As it is still a new home there are still a few teething problems with staff turnover. The established staff are excellent.
The biggest negative is the lack of a visiting GP.
We spent some time trying to find the best place for our 90-year-old aunt to be moved to once discharged from hospital and we could not have found better care for her than at Candlewood House Care Home. The staff are delightful, they have patiently listened to our concerns and needs and, most...
The home itself is lovely, it's bright and cheerful, and a pleasure to come to as a guest. It's not inexpensive to stay here but I suppose it's the old adage of 'you pay for what you get', and for us, as a family, this is money well spent. Definitely recommended.
Thank you very much for a wonderful review. The team is delighted to know that you appreciated the support you have received from us and the care your auntie is receiving. Honestly, it's a joy looking after your relative and we could not be more proud of the love and kindness we give to each of our...
Thank you very much for a wonderful review. The team is delighted to know that you appreciated the support you have received from us and the care your auntie is receiving. Honestly, it's a joy looking after your relative and we could not be more proud of the love and kindness we give to each of our residents. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.
We feel so lucky to have found this amazing place for my mum. Part hospitality, part nursing, it has an amazing holistic outlook which is in keeping with everything we wanted for her - and the approach of the kind, caring staff have made a difficult transition in life as easy as it could be for her...
We feel so lucky to have found this amazing place for my mum. Part hospitality, part nursing, it has an amazing holistic outlook which is in keeping with everything we wanted for her - and the approach of the kind, caring staff have made a difficult transition in life as easy as it could be for her and us. It has given her and our family a new lease of life knowing how well she is looked after.
Thank you very much for a wonderful review. The team at Candlewood is committed to delivering the highest quality care to all our residents - that is making them happy and well cared for holistically. I am pleased to hear that you are well supported during this difficult transition. I sincerely...
Thank you very much for a wonderful review. The team at Candlewood is committed to delivering the highest quality care to all our residents - that is making them happy and well cared for holistically. I am pleased to hear that you are well supported during this difficult transition. I sincerely thank you for the support you are giving to the team and looking forward to seeing you again. Stay well and safe.
An excellent care home operating at an exceptionally high standard in all respects. The home is beautifully decorated, the rooms having a degree of individualism and made to feel very "homey". There is a friendly atmosphere throughout, the staff are caring and 'alert' to the needs of individual...
An excellent care home operating at an exceptionally high standard in all respects. The home is beautifully decorated, the rooms having a degree of individualism and made to feel very "homey". There is a friendly atmosphere throughout, the staff are caring and 'alert' to the needs of individual residents. I would particularly like to mention that the quality of nursing care is of a very high standard: so often this aspect of care is not visible and yet is so important in the care of vulnerable residents.
Thank you very much for a wonderful review. The team at Candlewood is proud of the service we deliver to our residents. We always strive to render person-centred care to each individual living in our care home. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.
Comfortable and well equipped. The staff work tirelessly with care and love to look after us. They saved my life really and it meant I can be as independent as possible whilst I recover.
Comfortable and well equipped. The staff work tirelessly with care and love to look after us. They saved my life really and it meant I can be as independent as possible whilst I recover.
Thank you for your review and kind words. It's been a pleasure to have you with us, wishing you the very best for your future. I hope you come back to visit your TLC family!
Excellent staff, all members caring and engaged. Home and rooms beautifully decorated and spotless, my aunt is very happy here and all her friends and relatives are very pleased with her care. We are confident that she is in very good hands.
Excellent staff, all members caring and engaged. Home and rooms beautifully decorated and spotless, my aunt is very happy here and all her friends and relatives are very pleased with her care. We are confident that she is in very good hands.
Thank you Sameera for your lovely review and kind words. It is a pleasure for us to care for your auntie, who certainly has become part of our family here at Candlewood House.
A friend was at Candlewood for 4 weeks' respite stay. I was very impressed with the staff, who all seemed caring and proactive and not burnt out. There were only a few residents living there since the care home is new and people are waiting for more normal times to move in, so I did not see it in...
A friend was at Candlewood for 4 weeks' respite stay. I was very impressed with the staff, who all seemed caring and proactive and not burnt out. There were only a few residents living there since the care home is new and people are waiting for more normal times to move in, so I did not see it in full swing. However, the staff gave my friend a lot of attention, and she seemed cleaner and brighter while she was there. Staff made sure she had plenty to do: drawing, games, films, gardening. I thought it was an excellent care home.
Thank you for sharing your feedback. As we pride ourselves on our person-centred approach to care, we are so pleased to read that that you could see clear improvements in your friend's demeanour during her stay with us and that you found Candlewood House to be an excellent care home. It was such a...
Thank you for sharing your feedback. As we pride ourselves on our person-centred approach to care, we are so pleased to read that that you could see clear improvements in your friend's demeanour during her stay with us and that you found Candlewood House to be an excellent care home. It was such a pleasure caring for your friend and our team members still cherish the delightful sketches she did of them.
The brand new facilities are excellent and...
The brand new facilities are excellent and Dad is very impressed with the care.
Thank you for the positive feedback. It is a pleasure to care for such a vibrant character. It’s great to see that Dad has settled in so well and he has already formed some fantastic friendships with the team and residents at Candlewood House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
12 Bed Vacancies
Posted: 24 September 2026Candlewood House is delighted to welcome new residents into our warm community. We invite you to call our friendly team today to book a personal tour and discuss how we can tailor our care to your unique needs.
News (25) & Events (5)
- 28 Aug 2026
This month our Dementia Café hosted a wonderful creative session in collaboration with Age UK Barnet, bringing residents and visitors from our community together to explore their creativity in a...
- 22 Jun 2026
We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
- 14 May 2026
Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
- 30 Oct 2026Organiser: Candlewood House
- 05 Nov 2026Organiser: Candlewood House
- 19 Nov 2026Organiser: Candlewood House
Awards / Recognitions (15)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Accreditations
There are no accreditations posted yet for Candlewood House.
Meet the Team (3)

I understand that choosing a care home can feel like a big and sometimes emotional decision. I aim to make the process as easy and comfortable as...
I understand that choosing a care home can feel like a big and sometimes emotional decision. I aim to make the process as easy and comfortable as possible, taking the time to listen, answer questions honestly and helpyou understand your options without feeling pressured. I'm here to support, inform and reassure when considering care for yourself or a loved one.
At TLC Candlewood House, I’m always happy to be a friendly first point of contact. Whether you’re just starting to explore care, have questions about what we offer, or would simply like to come and see the home for yourself, I’m here to help.
Please feel free to get in touch at any stage. Sometimes a simple conversation is the best place to start.

My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong...
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC...
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service -what an Enhanced Service includes.