Candlewood House

Bentley Drive, London NW2 2TD
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9.9 90 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided by Candlewood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Candlewood House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (90)

9.9

Candlewood House has a Review Score of 9.9 (9.918) out of 10, based on 60 reviews in the last 2 years.
Over all time Candlewood House has 90 reviews.

Overall Experience
  • 84
  • 3
  • 0
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  • 3
Date Published
  • 90
  • 19
  • 33
  • 60
  • 30
Reviewer Connection to Candlewood House
  • 21
  • 12
  • 8
  • 7
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from Meg H (Niece of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place - so comfortable and creatively styled. The staff were so kind and welcoming. My aunt is very well cared for. Lots of lovely rooms to sit in. Everyone is so friendly.
Reply from James McElhinney, Home Manager at Candlewood House

Thank you so much for this very positive review. I am so pleased that your experience on behalf of your aunt has been so positive. We are delighted that you feel that she is very well cared for and that you are able to visit and experience the lovely ambience and different areas to meet with others or in private, that the care home offers. We pride ourselves on creating a friendly and welcoming atmosphere and I am glad that this has been your experience.
Kind Regards,
James

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Review from R D (Cousin of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Candlewood treats my elderly relative with supreme care and respect, she is bedbound and totally dependent on others to care for her.
The carers and nurses are all highly professional and capable, along with being kind, friendly, compassionate and patient. Noting is too much trouble. Their
expertise in feeding the delicious and beautifully prepared food has enabled my relative to put on some weight and regain some strength. Also, the painful bedsores she acquired in the hospital have soon been healed. As a visitor, it is lovely to be made welcome by the staff and to witness the way they all work as a team. There is every opportunity to discuss my relative's care in both personal and nursing and to feel her progress is a genuine concern. I'm particularly impressed by the attention to detail displayed at Candlewood, including such things as atmosphere, floral arrangements and individual approach.
There is also an excellent range of activities and treatments available. As a family, we consider we've made the right choice with Candlewood, this gives us peace of mind.
Our thanks all-round.
Reply from James McElhinney, Home Manager at Candlewood House

Thank you for your lovely review and kind words. It is a pleasure for us to care for your cousin, who certainly has become part of our family here at Candlewood House.

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Review from S W (Nephew of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my auntie from an unsatisfactory home.
Candlewood House Care Home is amongst the best we have seen.
As it is still a new home there are still a few teething problems with staff turnover. The established staff are excellent.
The biggest negative is the lack of a visiting GP.
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Review from Karen W (Niece of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent some time trying to find the best place for our 90-year-old aunt to be moved to once discharged from hospital and we could not have found better care for her than at Candlewood House Care Home. The staff are delightful, they have patiently listened to our concerns and needs and, most importantly,
the quality of the care they have given has been excellent. On the first day of settling my aunt in, I left reassured that we had done everything we could to help my aunt and relieved that she was now in very good hands.
The home itself is lovely, it's bright and cheerful, and a pleasure to come to as a guest. It's not inexpensive to stay here but I suppose it's the old adage of 'you pay for what you get', and for us, as a family, this is money well spent. Definitely recommended.
Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team is delighted to know that you appreciated the support you have received from us and the care your auntie is receiving. Honestly, it's a joy looking after your relative and we could not be more proud of the love and kindness we give to each of our residents. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.

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Review from C B (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel so lucky to have found this amazing place for my mum. Part hospitality, part nursing, it has an amazing holistic outlook which is in keeping with everything we wanted for her - and the approach of the kind, caring staff have made a difficult transition in life as easy as it could be for her
and us. It has given her and our family a new lease of life knowing how well she is looked after.
Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team at Candlewood is committed to delivering the highest quality care to all our residents - that is making them happy and well cared for holistically. I am pleased to hear that you are well supported during this difficult transition. I sincerely thank you for the support you are giving to the team and looking forward to seeing you again. Stay well and safe.

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Review from C G (Friend of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home operating at an exceptionally high standard in all respects. The home is beautifully decorated, the rooms having a degree of individualism and made to feel very "homey". There is a friendly atmosphere throughout, the staff are caring and 'alert' to the needs of individual residents.
I would particularly like to mention that the quality of nursing care is of a very high standard: so often this aspect of care is not visible and yet is so important in the care of vulnerable residents.
Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team at Candlewood is proud of the service we deliver to our residents. We always strive to render person-centred care to each individual living in our care home. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.

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Review from R M (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable and well equipped. The staff work tirelessly with care and love to look after us. They saved my life really and it meant I can be as independent as possible whilst I recover.
Reply from Jordan Pereira, Home Manager at Candlewood House

Thank you for your review and kind words. It's been a pleasure to have you with us, wishing you the very best for your future. I hope you come back to visit your TLC family!

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Review from Sameera B (Niece of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, all members caring and engaged. Home and rooms beautifully decorated and spotless, my aunt is very happy here and all her friends and relatives are very pleased with her care. We are confident that she is in very good hands.
Reply from Jordan Pereira, Home Manager at Candlewood House

Thank you Sameera for your lovely review and kind words. It is a pleasure for us to care for your auntie, who certainly has become part of our family here at Candlewood House.

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Review from Tracy C (Friend of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend was at Candlewood for 4 weeks' respite stay. I was very impressed with the staff, who all seemed caring and proactive and not burnt out. There were only a few residents living there since the care home is new and people are waiting for more normal times to move in, so I did not see it in full
swing. However, the staff gave my friend a lot of attention, and she seemed cleaner and brighter while she was there. Staff made sure she had plenty to do: drawing, games, films, gardening. I thought it was an excellent care home.
Reply from Thomas Gmiter, Home Manager at Candlewood House

Thank you for sharing your feedback. As we pride ourselves on our person-centred approach to care, we are so pleased to read that that you could see clear improvements in your friend's demeanour during her stay with us and that you found Candlewood House to be an excellent care home. It was such a pleasure caring for your friend and our team members still cherish the delightful sketches she did of them.

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Review from Dan W (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was clearly an important decision and not taken lightly by Dad or the family, for him to leave his home. Although still a sad time for Dad, Candlewood House management and the team have been fantastic with their attention to detail and communication.
The brand new facilities are excellent and Dad
is very impressed with the care.
Reply from Pradeep Patel, Home Manager at Candlewood House

Thank you for the positive feedback. It is a pleasure to care for such a vibrant character. It’s great to see that Dad has settled in so well and he has already formed some fantastic friendships with the team and residents at Candlewood House.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Candlewood House is calculated as follows: ( (649 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 694 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (7)

Jeya

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager. She brings a wealth of experience and a fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Namita

Namita Kukadia

Job Title: Business Support Manager Joined: 2025

Namita has worked for many years in visas and immigration diplomatic missions in London and wanted to make a meaningful change. Moving into the care industry felt like the right step to take a new and exciting challenge, and I am looking forward to growing in this role and making a difference in the lives of those we care for.


Outside of her professional life, Namita practices yoga and enjoys travelling.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

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