Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Care Provided by Candlewood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that these are guidelines. The final fee is based on an assessment of needs.
Contact Candlewood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Jeya Keerthi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.
Parking
- Off road parking available to visitors. Also an electric car charging point for visitors.
Candlewood House Reviews (114)
Candlewood House has a Review Score of 9.9 (9.930) out of 10, based on 69 reviews in the last 2 years.
Over all time Candlewood House has 114 reviews.
Exceptional care home with exceptional staff who actually listen to all of your needs. Upon arrival parking is simple and from the front door, you are greeted with warmth and kindness whilst maintaining a high level of professionalism. The care home manager has incredibly high standards and works hard to maintain these whilst offering a home-from-home environment. A variety of activities including exercise, yoga and physiotherapy is offered at this care home and a bespoke care package is devised for each resident. If you are looking for a warm, safe, kind caring 'home from home' for yourself or your loved one, this is the place to go.
Thank you for taking the time to write a review for us. Your kind words inspire Team Candlewood to go above and beyond for each individual resident, to maintain these high standards for our residents and local community.
My recent experience with Candlewood House was exceptional. From the moment I walked through the door, I was greeted with warmth and professionalism from the management. The facility itself is impeccably maintained with a comfortable and homely atmosphere. For me, what truly sets Candlewood House apart is the compassionate and highly trained staff. That always goes above and beyond providing personalised care. They always take their time to understand the unique needs of each resident, creating a safe environment and sense of belonging. I wholeheartedly recommend Candlewood House to anyone seeking a nurturing and high-quality care environment for their loved ones.
Thanks again for your support!
I cried when my sister and I were shown around Candlewood House care home. It sets the standard, it's like a hotel, the decor, rooms, bathrooms etc and how clean. Never thought care homes like this existed. The manager is an asset who truly cares about all the residents as does her team. It's beautiful to witness, I know it's their job but it's more than that, it's a sense of being family. The care team and TLC team are amazing. Activities that take place have been brilliant, they are kind, helpful and they also check on us to to. This care home is everything in our mum's time of need and support. Thank you.
Thank you!
If there was anything good that could have happened in the horrible situation that my brother found himself in, it was being sent to this nursing home for treatment. I have only words of praise for the staff and especially the manager, who is leading it absolutely gorgeously. Thank you for providing my brother with the opportunity to spend his last days as a dignified person.
We are deeply touched by your heartfelt words and honoured to have been entrusted with your brother's care during such a challenging time. It means the world to us to hear that we could make a positive difference in his final days. Providing dignified and compassionate care is at the core of...
Everything about my experience, from start to finish, was excellent.
We extend our heartfelt gratitude for your thoughtful review. Your feedback resonates deeply with Team Candlewood. Our unwavering commitment to providing the utmost care for our residents is fuelled by your kind words. From everyone in Candlewood family, we wish you all the best.
My husband went into Candlewood with terminal stage 4 cancer. The nurses were wonderful and really cared for him. Unfortunately, the care home manager undid all the great work the nurses did. My husband didn't want anyone seeing how ill and frail he looked and it was just myself and my son and his partner visiting him. A few days before he died, I walked into his bedroom and found the manager wearing a Santa's hat and an assistant with a camera, the manager was trying to give my husband a Christmas present whilst taking photo's. My husband was waving his hands saying, No photos, No photos. A few days before my husband died, my son and his husband stayed with him for 3 whole days. The night he died my son didn't want to leave him and two nurses offered my son and his husband the use of the lounge to be close by. When the manager found out they were using the lounge he told my son, he couldn't use the lounge. My son booked a local hotel and my husband died all alone. Not LGBTQ+ friendly.
Thank you for your review. We extend our sincere condolences following the passing of your husband. Furthermore, we would like to reassure you that our home does not tolerate any form of discrimination. In line with our negative feedback policy should you wish to submit a complaint then please email us on info@tlcgroup.co.uk
The quality of life you could give to your loved one is priceless! Candlewood House Care Home is truly an exceptional home that brings profound professional care to its own fragile residents. The staff are not only knowledgeable, professional and truly caring humans but also very humble with open hearts that make you feel important. Feel so blessed to find this amazing care home for our dad.
We are so very thankful for your wonderful words of kindness to our home and to our team. We are so grateful. We really do take on our residents and their families as our very own extended families! Thank you for choosing us.
I live in North America and was desperately looking for a suitable care home for my father who lived in London. When I came across Candlewood House on the internet, checked its website and ratings and had a virtual tour with the business development manager, I thought that was too good to be true and I was sceptical. However, the moment I walked into the care home, interacted with staff and saw everything with my own eyes, I was convinced that I had found the perfect place for my father and moved him immediately. This care home provides amazing and customised care to all its residents! Thank you.
Thank you so very much for your lovely review. We are so thankful you chose our beautiful home. We absolutely love having your father here with us. We very much look forward to seeing you again when you are next in the UK but in the meantime, we will continue to voice note and video call you with updates.
This is an excellent care home facility. Its staff and management are brilliant, caring and professional. The nursing and care staff made my short stay stress-free and their kindness and attention need special mention. The detail and layout of the home are well thought out and high quality. My sincere thanks to all at Candlewood House Care Home for looking after me so well and I wish it every success in the future.
Thank you so very much for your kind words. We are so pleased you chose us and to see you thrive in our care was wonderful.
We are extremely happy with the home and facilities available to my aunt. We find our visits a pleasure. My aunt always seems happy.
Thank you so much for your lovely review of our home. It is much appreciated.
My husband and I had a terrible experience at this care home from the management resulting in not being at my father in laws bedside when he was passing. Not LGBTQ+ friendly. This place is one to avoid.
Our sincere condolences go out to you following the passing of your father-in-law.
Further to our communication with the family, we want to reassure you that our home does not tolerate any form of discrimination.We are continuing to communicate with the family.
My dad spent the last three months of his life at this care home. He had stage 4 terminal cancer. The last 3 days of my dad's life I stayed with him. The manager wouldn't let me use the family room at Candlewood even though 3 nurses said I could. I ended up missing my dad's death when I booked a local hotel to get some sleep. I'm a married gay man and I had my husband with me supporting me, I believe the manager refused to allow me and my partner to stay in the family room because we were a gay couple. The nurse from the local hospice who was assisting the care home with my dad's care told me, could not believe the home wouldn't allow us to stay and she thought the same reason, because we were gay: My dad ended up dying alone.
Thank you for taking the time to leave your review.
Please accept our sincere condolences for the loss of your father.
We abhor discrimination of any kind, and have an absolute zero-tolerance policy towards the kind of behaviour you have described.Please be aware that our Candlewood...
Staff are all very caring and interactive with the residents as well as visitors. The quality of the rooms is excellent with brilliant facilities to best support my friend, including a specially adapted chair and bed. I just observed the resident being moved to an upright positing and she was treated with dignity and respect.
Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team is giving the best possible care to our residents in our beautiful environment.
There are high standards of cleanliness and the home is beautifully furnished, looking much more like a family hotel than a care home. It wasn't always easy to find food that suited him in the brief period while he could still eat. But the staff went out of their way to try to find him something. At the end, they showed me great compassion too and have stayed in touch since. I have felt very well supported by them.
I would recommend Candlewood House to anyone needing a care home.
Thank you so much for your lovely review. It was a pleasure to look after your husband, a very kind and loving man. He will forever be in our thoughts and prayers and as always you are welcome to come in for a cup of tea and cake.
Nice, clean environment with caring staff and a welcoming management. Rooms are well-appointed and the communal areas are smartly furnished.
Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team and I were able to exceed your expectations.
Clean and welcoming. Rooms are spacious and elegantly furnished with generous en-suite bathrooms. Attention is paid to individual needs. New building.
Thank you for your lovely review and feedback. The housekeeping team always strives to provide our residents with high quality cleanliness to help us achieve our overall outstanding care.
The staff and facilities are really excellent and everyone is very attentive to people's needs.
Thank you for your lovely review. I am pleased to hear about your recent experience at our home and how the team have been able to provide person-centred care to your loved one.
My aunt received very good care. The staff are very supportive to my aunt and her family. The whole team have been wonderful. We know our aunt was safe in there. Excellent care.
Thank you for your amazing review! Our team members are dedicated to providing outstanding care to all our residents and their loved ones!
I would highly recommend Candlewood House Care Home. Their level of care and attention is outstanding, my father has been welcomed and treated wonderfully since moving in.
Thank you for your wonderful review! We love having Dad around and are glad to hear that he has settled in really well.
Best wishes, Monika
Wonderful staff who go above and beyond in their provision of care. Facilities are beautiful and look more like a hotel than a care home.
Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person centered care that we provide at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (14)
- 22 Jun 2026
We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
- 14 May 2026
Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
- 23 Apr 2026
Candlewood recently visited Whittington Hospital in support of Whittington Health Charity, bringing a selection of gifts for patients across the facility. Residents and team members took part in the visit...
- 24 Jul 2026Organiser: Candlewood House
- 28 Jul 2026Organiser: Candlewood House
- 10 Aug 2026Organiser: Candlewood House
Awards / Recognitions (15)
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
- 31 Jan 2025Recipient: TLC Care Ltd
Meet the Team (5)
Experienced Home Manager
Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.
If you you would like to arrange a visit to the home please feel free to contact Nishma
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.
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