Candlewood House

The food and the staff in the dining area are outstanding at Candlewood Care Home. The care manager is exceptional at creating an inclusive atmosphere. Residents enjoying lunch together is heartwarming. My dad is enjoying his food, he sits with his friends at the dining table for a delicious three-course meal, everyday now, cooked to perfection by the chef at the home who often comes out of the kitchen to ensure all the residents are enjoying the food and service. Only six months ago not many residents, including my Dad, would enjoy lunch together in the dining room but since the new manger was appointed the dining experience for the residents has improved immensely. Thank you so much to the manager for helping to bring Candlewood Care Home back to life.

In addition, the home is much more vibrant with a good friendly atmosphere.

Exceptional care home with exceptional staff who actually listen to all of your needs. Upon arrival parking is simple and from the front door, you are greeted with warmth and kindness whilst maintaining a high level of professionalism. The care home manager has incredibly high standards and works hard to maintain these whilst offering a home-from-home environment. A variety of activities including exercise, yoga and physiotherapy is offered at this care home and a bespoke care package is devised for each resident. If you are looking for a warm, safe, kind caring 'home from home' for yourself or your loved one, this is the place to go.

My recent experience with Candlewood House was exceptional. From the moment I walked through the door, I was greeted with warmth and professionalism from the management. The facility itself is impeccably maintained with a comfortable and homely atmosphere. For me, what truly sets Candlewood House apart is the compassionate and highly trained staff. That always goes above and beyond providing personalised care. They always take their time to understand the unique needs of each resident, creating a safe environment and sense of belonging. I wholeheartedly recommend Candlewood House to anyone seeking a nurturing and high-quality care environment for their loved ones.

I cried when my sister and I were shown around Candlewood House care home. It sets the standard, it's like a hotel, the decor, rooms, bathrooms etc and how clean. Never thought care homes like this existed. The manager is an asset who truly cares about all the residents as does her team. It's beautiful to witness, I know it's their job but it's more than that, it's a sense of being family. The care team and TLC team are amazing. Activities that take place have been brilliant, they are kind, helpful and they also check on us to to. This care home is everything in our mum's time of need and support. Thank you.

If there was anything good that could have happened in the horrible situation that my brother found himself in, it was being sent to this nursing home for treatment. I have only words of praise for the staff and especially the manager, who is leading it absolutely gorgeously. Thank you for providing my brother with the opportunity to spend his last days as a dignified person.

Everything about my experience, from start to finish, was excellent.

My husband went into Candlewood with terminal stage 4 cancer. The nurses were wonderful and really cared for him. Unfortunately, the care home manager undid all the great work the nurses did. My husband didn't want anyone seeing how ill and frail he looked and it was just myself and my son and his partner visiting him. A few days before he died, I walked into his bedroom and found the manager wearing a Santa's hat and an assistant with a camera, the manager was trying to give my husband a Christmas present whilst taking photo's. My husband was waving his hands saying, No photos, No photos. A few days before my husband died, my son and his husband stayed with him for 3 whole days. The night he died my son didn't want to leave him and two nurses offered my son and his husband the use of the lounge to be close by. When the manager found out they were using the lounge he told my son, he couldn't use the lounge. My son booked a local hotel and my husband died all alone. Not LGBTQ+ friendly.

The quality of life you could give to your loved one is priceless! Candlewood House Care Home is truly an exceptional home that brings profound professional care to its own fragile residents. The staff are not only knowledgeable, professional and truly caring humans but also very humble with open hearts that make you feel important. Feel so blessed to find this amazing care home for our dad.

I live in North America and was desperately looking for a suitable care home for my father who lived in London. When I came across Candlewood House on the internet, checked its website and ratings and had a virtual tour with the business development manager, I thought that was too good to be true and I was sceptical. However, the moment I walked into the care home, interacted with staff and saw everything with my own eyes, I was convinced that I had found the perfect place for my father and moved him immediately. This care home provides amazing and customised care to all its residents! Thank you.

This is an excellent care home facility. Its staff and management are brilliant, caring and professional. The nursing and care staff made my short stay stress-free and their kindness and attention need special mention. The detail and layout of the home are well thought out and high quality. My sincere thanks to all at Candlewood House Care Home for looking after me so well and I wish it every success in the future.

We are extremely happy with the home and facilities available to my aunt. We find our visits a pleasure. My aunt always seems happy.

My husband and I had a terrible experience at this care home from the management resulting in not being at my father in laws bedside when he was passing. Not LGBTQ+ friendly. This place is one to avoid.

My dad spent the last three months of his life at this care home. He had stage 4 terminal cancer. The last 3 days of my dad's life I stayed with him. The manager wouldn't let me use the family room at Candlewood even though 3 nurses said I could. I ended up missing my dad's death when I booked a local hotel to get some sleep. I'm a married gay man and I had my husband with me supporting me, I believe the manager refused to allow me and my partner to stay in the family room because we were a gay couple. The nurse from the local hospice who was assisting the care home with my dad's care told me, could not believe the home wouldn't allow us to stay and she thought the same reason, because we were gay: My dad ended up dying alone.

Staff are all very caring and interactive with the residents as well as visitors. The quality of the rooms is excellent with brilliant facilities to best support my friend, including a specially adapted chair and bed. I just observed the resident being moved to an upright positing and she was treated with dignity and respect.

I would recommend Candlewood House to anyone needing a care home.

Nice, clean environment with caring staff and a welcoming management. Rooms are well-appointed and the communal areas are smartly furnished.

Clean and welcoming. Rooms are spacious and elegantly furnished with generous en-suite bathrooms. Attention is paid to individual needs. New building.

The staff and facilities are really excellent and everyone is very attentive to people's needs.

My aunt received very good care. The staff are very supportive to my aunt and her family. The whole team have been wonderful. We know our aunt was safe in there. Excellent care.