Candlewood House

Bentley Drive, London NW2 2TD
Review Us
9.9 85 Reviews
  • Candlewood House, London
Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Thoughtful and tailored dementia care promotes comfort, confidence and wellbeing for those living with memory loss. Dedicated rehabilitation services support recovery after illness, injury or surgery, while care for physical disabilities helps individuals regain confidence and independence.

Designed with comfort and wellbeing in mind, Candlewood House combines exceptional care with elegant surroundings. All bedrooms are en-suite and facilities include fine dining restaurants, a café, private dining room, cinema room, retro music room, sensory room, library and an on-site hair and beauty salon. Landscaped secure gardens offer outdoor spaces to relax or spend time with loved ones, with convenient on-site parking available.

Residents benefit from a varied programme of activities and wellbeing support tailored to individual interests and abilities. Nutritious meals are freshly prepared each day to promote health and vitality.

Whether for short-term respite or a long-term home, Candlewood House offers the highest standards of care in a warm, safe and stylish environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • Self-Funded Residential Dementia Care: £1950 – £2100
  • Self-Funded Nursing Care: £1950 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £2340 – £2520
  • RESPITE Self-Funded Nursing Care: £2340 – £2640
  • RESPITE Self-Funded Nursing Dementia Care: £2400 – £2640

Please note that these are guidelines. The final fee is based on an assessment of needs.

These prices are only a guideline, please contact Candlewood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jeya Keerthi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.

Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.

Candlewood House Reviews (85)

9.9

Candlewood House has a Review Score of 9.9 (9.929) out of 10, based on 55 reviews in the last 2 years.
Over all time Candlewood House has 85 reviews.

Overall Experience
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Date Published
  • 85
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  • 55
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Reviewer Connection to Candlewood House
  • 20
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Total of 85, showing 61-80
Review from David M (Nephew of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the home and facilities available to my aunt. We find our visits a pleasure. My aunt always seems happy.
Reply from Subin Puthan Veettil, Home Manager at Candlewood House

Thank you so much for your lovely review of our home. It is much appreciated.

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Review from M N (Son-in-law of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband and I had a terrible experience at this care home from the management resulting in not being at my father in laws bedside when he was passing. Not LGBTQ+ friendly. This place is one to avoid.
Reply from Anoop Kuriakose, Operations Director at TLC Care at Candlewood House

Thank you for your review.

Our sincere condolences go out to you following the passing of your father-in-law.


Further to our communication with the family, we want to reassure you that our home does not tolerate any form of discrimination.

We are continuing to communicate with the family.

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Review from B R (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad spent the last three months of his life at this care home. He had stage 4 terminal cancer. The last 3 days of my dad's life I stayed with him. The manager wouldn't let me use the family room at Candlewood even though 3 nurses said I could. I ended up missing my dad's death when I booked a local
hotel to get some sleep. I'm a married gay man and I had my husband with me supporting me, I believe the manager refused to allow me and my partner to stay in the family room because we were a gay couple. The nurse from the local hospice who was assisting the care home with my dad's care told me, could not believe the home wouldn't allow us to stay and she thought the same reason, because we were gay: My dad ended up dying alone.
Reply from Anoop Kuriakose, Operations Director at TLC Care at Candlewood House

Thank you for taking the time to leave your review.


Please accept our sincere condolences for the loss of your father.


We abhor discrimination of any kind, and have an absolute zero-tolerance policy towards the kind of behaviour you have described.
Please be aware that our Candlewood House home does not have a family room and so we believe there to have been a misunderstanding in the advice you were given.


Please be assured that our team is currently dealing with your concerns, and we will be in touch with you to discuss the matter in further detail.

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Review from A M (Friend of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very caring and interactive with the residents as well as visitors. The quality of the rooms is excellent with brilliant facilities to best support my friend, including a specially adapted chair and bed. I just observed the resident being moved to an upright positing and she was treated
with dignity and respect.
Reply from Subin Puthan Veettil, Home Manager at Candlewood House

Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team is giving the best possible care to our residents in our beautiful environment.

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Review from E Y (Wife of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Candlewood House Care Home provided wonderful care for my husband in his last weeks. All the staff were genuinely caring and he developed good relationships with several of them, even though he was only at the home for a short time. The facilities were just what he needed - a well-furnished room and
a wet room that was safe for him. He was even encouraged to take part in a group exercise class early on.
There are high standards of cleanliness and the home is beautifully furnished, looking much more like a family hotel than a care home. It wasn't always easy to find food that suited him in the brief period while he could still eat. But the staff went out of their way to try to find him something. At the end, they showed me great compassion too and have stayed in touch since. I have felt very well supported by them.
I would recommend Candlewood House to anyone needing a care home.
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you so much for your lovely review. It was a pleasure to look after your husband, a very kind and loving man. He will forever be in our thoughts and prayers and as always you are welcome to come in for a cup of tea and cake.

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Review from S E (Nephew of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, clean environment with caring staff and a welcoming management. Rooms are well-appointed and the communal areas are smartly furnished.
Reply from Subin Veettil, Home Manager at Candlewood House

Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team and I were able to exceed your expectations.

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Review from J W (Relative of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and welcoming. Rooms are spacious and elegantly furnished with generous en-suite bathrooms. Attention is paid to individual needs. New building.
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review and feedback. The housekeeping team always strives to provide our residents with high quality cleanliness to help us achieve our overall outstanding care.

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Review from Neil R (Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are really excellent and everyone is very attentive to people's needs.
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review. I am pleased to hear about your recent experience at our home and how the team have been able to provide person-centred care to your loved one.

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Review from E H (Niece of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received very good care. The staff are very supportive to my aunt and her family. The whole team have been wonderful. We know our aunt was safe in there. Excellent care.
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your amazing review! Our team members are dedicated to providing outstanding care to all our residents and their loved ones!

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Review from Rachael C (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Candlewood House Care Home. Their level of care and attention is outstanding, my father has been welcomed and treated wonderfully since moving in.
Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Rachael,
Thank you for your wonderful review! We love having Dad around and are glad to hear that he has settled in really well.
Best wishes, Monika

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Review from T R (Grandson of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff who go above and beyond in their provision of care. Facilities are beautiful and look more like a hotel than a care home.
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person centered care that we provide at the home.

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Review from A S (Relative of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well presented, clean and calm. Staff are very responsive and friendly. I particularly liked the magazine sent around. Facilities are top-notch - like a five-star hotel!
Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review. Whilst you have compared the home to a five star hotel, the presence of our residents and their loved ones makes this home special!

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Review from Laura S (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my dad stayed at Candlewood House Care Home, he was very happy, comfortable and felt cared for. Despite being bed-bound, staff made sure to keep my dad company by talking with home and music. As a family, we felt very fortunate that our dad was cared for in Candlewood. He was fed often
with a wide range of foods and snacks and we were always offered a drink/snacks too. After my dad passed, both my sister and I felt warmed by the support given and the compassion too. Thank you so much.
Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Laura, thank you very much for the lovely review. It was a pleasure to have your father at our home, he was a wonderful man and is dearly missed by us all at Candlewood House!

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Review from Maria C (Daughter of Resident) published on 17 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Candlewood House is an outstanding care home with a very positive atmosphere. All the staff go above and beyond to make their residents, family and friends feel really welcome, reassured and provide the best care and support to all. The facilities and hygiene are outstanding and the food is of a very
high restaurant standard. I cannot thank the manager and the rest of the team enough for the kindness and attentive support they are giving to my father and feel very reassured leaving him in their professional care.
Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Maria, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.

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Review from Niki-Helen I (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff to be extremely kind, supportive and very caring. My husband has been treated with the utmost respect. Candlewood House Care Home is, in my opinion, a very clean and state-of-the-art nursing home. A very nurturing environment and I feel he is in very safe hands.
Reply from James McElhinney, Home Manager at Candlewood House

Thank you very much for your very positive review. I am delighted, on behalf of the team, that your and your husband's experience has been so positive. Our values of truth, love and compassion are at the core of what we want our residents and families to experience. Kindness, respect and safety are so important for us all, so I am very pleased to hear that this has been your experience to date.
Thank you.
Kind Regards,
James

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Review from Meg H (Niece of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place - so comfortable and creatively styled. The staff were so kind and welcoming. My aunt is very well cared for. Lots of lovely rooms to sit in. Everyone is so friendly.
Reply from James McElhinney, Home Manager at Candlewood House

Thank you so much for this very positive review. I am so pleased that your experience on behalf of your aunt has been so positive. We are delighted that you feel that she is very well cared for and that you are able to visit and experience the lovely ambience and different areas to meet with others or in private, that the care home offers. We pride ourselves on creating a friendly and welcoming atmosphere and I am glad that this has been your experience.
Kind Regards,
James

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Review from R D (Cousin of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Candlewood treats my elderly relative with supreme care and respect, she is bedbound and totally dependent on others to care for her.
The carers and nurses are all highly professional and capable, along with being kind, friendly, compassionate and patient. Noting is too much trouble. Their
expertise in feeding the delicious and beautifully prepared food has enabled my relative to put on some weight and regain some strength. Also, the painful bedsores she acquired in the hospital have soon been healed. As a visitor, it is lovely to be made welcome by the staff and to witness the way they all work as a team. There is every opportunity to discuss my relative's care in both personal and nursing and to feel her progress is a genuine concern. I'm particularly impressed by the attention to detail displayed at Candlewood, including such things as atmosphere, floral arrangements and individual approach.
There is also an excellent range of activities and treatments available. As a family, we consider we've made the right choice with Candlewood, this gives us peace of mind.
Our thanks all-round.
Reply from James McElhinney, Home Manager at Candlewood House

Thank you for your lovely review and kind words. It is a pleasure for us to care for your cousin, who certainly has become part of our family here at Candlewood House.

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Review from S W (Nephew of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my auntie from an unsatisfactory home.
Candlewood House Care Home is amongst the best we have seen.
As it is still a new home there are still a few teething problems with staff turnover. The established staff are excellent.
The biggest negative is the lack of a visiting GP.
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Review from Karen W (Niece of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent some time trying to find the best place for our 90-year-old aunt to be moved to once discharged from hospital and we could not have found better care for her than at Candlewood House Care Home. The staff are delightful, they have patiently listened to our concerns and needs and, most importantly,
the quality of the care they have given has been excellent. On the first day of settling my aunt in, I left reassured that we had done everything we could to help my aunt and relieved that she was now in very good hands.
The home itself is lovely, it's bright and cheerful, and a pleasure to come to as a guest. It's not inexpensive to stay here but I suppose it's the old adage of 'you pay for what you get', and for us, as a family, this is money well spent. Definitely recommended.
Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team is delighted to know that you appreciated the support you have received from us and the care your auntie is receiving. Honestly, it's a joy looking after your relative and we could not be more proud of the love and kindness we give to each of our residents. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.

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Review from C B (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel so lucky to have found this amazing place for my mum. Part hospitality, part nursing, it has an amazing holistic outlook which is in keeping with everything we wanted for her - and the approach of the kind, caring staff have made a difficult transition in life as easy as it could be for her
and us. It has given her and our family a new lease of life knowing how well she is looked after.
Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team at Candlewood is committed to delivering the highest quality care to all our residents - that is making them happy and well cared for holistically. I am pleased to hear that you are well supported during this difficult transition. I sincerely thank you for the support you are giving to the team and looking forward to seeing you again. Stay well and safe.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Candlewood House is calculated as follows: ( (599 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 634 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Candlewood House is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (8)

Jeya Keerthi

Jeya Keerthi

Job Title: Home Manager Joined: 2025

Meet Keerthi, the Home Manager at Candlewood. She started her journey at Candlewood House Care Home as a Business Development Manager, she brings a wealth of experience and fresh perspective from her background as an emergency physician. In her role, she focuses on fostering relationships, creating growth opportunities, and enhancing our community’s outreach. I love meeting new people and engaging in meaningful conversations. Outside of work, I’m an avid reader and writer, currently working on my second book under my pen name, @drkeerth.

Deepak

Deepak Sharma

Job Title: Care Services Manager Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.

Nishma

Nishma Haria

Job Title: Business Development Manager Joined: 2023

Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.


If you you would like to arrange a visit to the home please feel free to contact Nishma

Amit

Amit Pruthi

Job Title: Business Development Manager Joined: 2025

A proven leader with over 14 years of experience driving excellence across account management, service operations, and client servicing. I specialise in data-driven decision making, KPI alignment, and programme management to deliver measurable outcomes and enhance customer loyalty. My expertise spans risk mitigation, process improvement, and cross-functional team leadership, enabling scalable strategies that reduce churn, elevate service delivery, and foster sustainable growth.


Known for his strategic leadership, stakeholder collaboration, and passion for continuous improvement, Amit combines analytical rigour with a customer-centric approach. Outside of work, he enjoys working out, Social work, reading, and working with NGOs, reflecting his dynamic and proactive mindset.

Namita

Namita Kukadia

Job Title: Business Support Manager Joined: 2025

Namita has worked for many years in visas and immigration diplomatic missions in London and wanted to make a meaningful change. Moving into the care industry felt like the right step to take a new and exciting challenge, and I am looking forward to growing in this role and making a difference in the lives of those we care for.


Outside of her professional life, Namita practices yoga and enjoys travelling.

Manveer

Manveer Singh

Job Title: Hotel Services Manager Joined: 2025

Manveer brings a wealth of experience in luxury hospitality and care home services, having previously managed hotel services at Kailash Manor Care Home from September 2024 to August 2025. His career also includes leadership roles in prestigious 5-star hotels across Dubai and India, where he developed a strong foundation in service excellence and operational management.


At Candlewood House, Manveer is committed to ensuring that every aspect of hotel services — from housekeeping to dining — meets the highest standards of quality, comfort, and attention to detail. He blends world-class hospitality with a personalised, resident-focused approach, creating an environment where residents feel truly cared for and at home.

Kobe

Kobe

Job Title: Well-being Lead Joined: 2025

Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.


He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.

Mariella

Mariella

Job Title: Well-being Joined: 2021

Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.

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