Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Care Provided by Candlewood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,850 - £1,950
- Self-Funded Residential Dementia Care: £1,950 - £2,100
- Self-Funded Nursing Care: £1,950 - £2,200
- Self-Funded Nursing Dementia Care: £2,000 - £2,200
- RESPITE Self-Funded Residential Care: £2,400 - £2,600
- RESPITE Self-Funded Residential Dementia Care: £2,340 - £2,520
- RESPITE Self-Funded Nursing Care: £2,340 - £2,640
- RESPITE Self-Funded Nursing Dementia Care: £2,400 - £2,640
Please note that these are guidelines. The final fee is based on an assessment of needs.
Contact Candlewood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Jeya Keerthi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.
Parking
- Off road parking available to visitors. Also an electric car charging point for visitors.
Candlewood House Reviews (114)
Candlewood House has a Review Score of 9.9 (9.930) out of 10, based on 70 reviews in the last 2 years.
Over all time Candlewood House has 114 reviews.
The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.
Thank you so much for your kind words. At Candlewood House, we strive to offer the best possible care, and knowing that we can support you and your wife in this way means a great deal to our team.
My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make Candlewood a reassuring place to be for any that who comes here.
Thank you so much for sharing your heartfelt review. We're incredibly grateful for your kind words and are delighted to hear that you feel reassured and confident in the care your mother is receiving.
The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.
Thank you for your wonderful review. Your feedback is truly appreciated and encourages us to continue our commitment to excellence. Thank you for your kind words and for choosing Candlewood House!
Exceptional care home with exceptional staff. All the staff are very friendly and all were taking a keen interest in my Mother-in-law's care and ensuring she is comfortable and her wishes are granted. We can not find fault with anything. Candlewood is like a first-class hotel, very clean and modern with a lovely outside area.
Thank you so much for your wonderful review! Our team is dedicated to providing the best care possible and it's heartwarming to know that our efforts are appreciated.
I have liked Candlewood from day one. I would give it even 10 stars. They care for my husband's needs no matter what. He is very happy and comfortable here. The food, care, and support he gets here are good.
Thank you so much for your wonderful review! Knowing that he feels happy, comfortable, and well cared for is exactly what we strive for every day!
I have had a very good experience with the home, my father has been cared for with compassion and gentleness, and the staff of the institution are very polite and clean, we have been visiting my dad often and we have seen no sign of anything but the best of treatment.
Thank you so much for your kind words and positive review. We are delighted to hear that you and your father have had a very good experience at Candlewood. Our team is dedicated to providing compassionate and gentle care and it is wonderful to know that this has been reflected in your father's treatment.
Friendly and kind staff with a good sense of humour. Treat everyone who comes there with respect and compassion. I was amazed when the staff came out to greet us when they first saw us at the front door. Great place to be.
Thank you so much for your kind words! We look forward to seeing you again soon!
Top marks for cleanliness, food, and activities.
Thank you so much for your heartfelt review. Our team strives to provide excellent and compassionate care and your kind words affirm our commitment. Thank you for sharing your positive experience.
At Candlewood Care Home she has been given so much respect, understanding, and care. All the staff are so nice and supporting and always go beyond to help her.
Thank you for your kind review. We are delighted to hear your sister is happy and well cared for at Candlewood House. Our team is dedicated to providing respect, understanding, and exceptional support to all our residents. Your positive feedback means a lot to us!
Very friendly, lovely team. Go above and beyond to make it a comfortable stay.
Thank you so much for your kind words! We're thrilled to hear that our team made your stay comfortable. Your feedback is greatly appreciated!
My Mum came here for respite care following a fall and broken neck. She has been well cared for, and the staff are professional, kind, skillful, thoughtful, responsive and always have time to talk. The home feels like a happy and caring environment where people are genuinely invested in providing top-quality care. Can't recommend highly enough!
Thank you so much for your wonderful review. We are deeply honoured that you chose our care home for your Mum's respite care. We are dedicated to creating a happy and caring environment for every resident and knowing that you feel this way reinforces our commitment to providing top-quality care. Thank you for taking the time to share your experience.
Thank you to a member of staff in particular for the great communication skills. This was very much needed.
All the staff are so special and friendly. So important!
Thank you so much for your heartfelt review and kind words. We are delighted to hear that you find our staff attentive, kind, and patient. It is truly our privilege to care for your loved one, and your appreciation means the world to us. We strive to maintain open and supportive interactions with...
This is a very high-quality care home. The facilities are modern and luxurious and very clean. The staff treated my Mum with kindness, patience, and respect at all times and this care ethos was extended to each of our family without hesitation. The high level of care extended to the end with her last hours spent in such a caring, calm environment.
Thank you for your kind words and positive feedback. It was our pleasure to have cared for your loved one and to get to know the family. Our thoughts are with you all and we wish you all the best for the future.
Mum seems to be happy living in Candlewood House. She is enjoying the company of the staff and how everything is so clean and tidy. I also feel this knowing Mum is in the best place possible, where she will be safe and fulfilled in her last years. Standards are high at The Candlewood and it reflects in the prices. This is my only worry for the future. At present, I am very happy with the service that has been provided and the caring staff who look after Mum.
Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.
Excellent care home, the staff are very kind and supportive. The environment is very clean - the manager is diligent and gets involved in everything. Would definitely recommend it. The rooms are beautiful and the environment is 5-star. The staff communicates well with the families as the partnership.
Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.
All the staff are very friendly and helpful.
The home is very clean.
Dear family and friend thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. Team Candlewood strives to provide the best care for all our residents and families.
Excellent care, all the staff, manager, nurses, care assistants, wellbeing staff, catering and housekeeping are all very approachable, kind and friendly. On the medical side I feel Mum is being looked after very well. She enjoys partaking in activities. The staff are very professional. Most of all Mum is happy. Room is very clean.
Dear family and friends thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the entire team.
Our brother was in Candlewood House for the last few months and received the most wonderful care. The surroundings are exceptional for a care home, but the most important thing was the compassion and kindness he received from all the staff. They went out of their way to ensure he was as comfortable as possible, and he told us many times how much he appreciated their kind attention. Thank you for looking after him so well, and for your sympathy and kindness towards the family.
Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. At Candlewood House, kindness and compassion are central to everything we do for every resident. They are the...
The food and the staff in the dining area are outstanding at Candlewood Care Home. The care manager is exceptional at creating an inclusive atmosphere. Residents enjoying lunch together is heartwarming. My dad is enjoying his food, he sits with his friends at the dining table for a delicious three-course meal, everyday now, cooked to perfection by the chef at the home who often comes out of the kitchen to ensure all the residents are enjoying the food and service. Only six months ago not many residents, including my Dad, would enjoy lunch together in the dining room but since the new manger was appointed the dining experience for the residents has improved immensely. Thank you so much to the manager for helping to bring Candlewood Care Home back to life.
Thank you for taking time to write a review for us. It is heartwarming to hear that your dad is enjoying his time at Candlewood House. Thank you for your kind words.
Her health, care and safety have always been paramount.
However, the latest home manager and her assistant have raised the home to another level.
Had it not been for her medical knowledge we would have "lost" my wife before Christmas.
In addition, the home is much more vibrant with a good friendly atmosphere.
Thank you for taking the time to write a review for us. We appreciate your kind and sincere words. Team Candlewood is committed to clinical excellence and resident experience. It is a pleasure to have your wife in Candlewood, she has become part of our family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (14)
- Posted: Monday 22 Jun 2026We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
- Posted: Thursday 14 May 2026Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
- Posted: Thursday 23 Apr 2026Candlewood recently visited Whittington Hospital in support of Whittington Health Charity, bringing a selection of gifts for patients across the facility. Residents and team members took part in the visit...
- Organiser: Candlewood HouseDate: 24 July 2026
- Organiser: Candlewood HouseDate: 28 July 2026
- Organiser: Candlewood HouseDate: 10 August 2026
Awards / Recognitions (15)
- Recipient: TLC Care LtdDate: Friday 30 Jan 2026
- Recipient: TLC Care LtdDate: Thursday 19 Jun 2025
- Recipient: TLC Care LtdDate: Friday 31 Jan 2025
Meet the Team (5)
Experienced Home Manager
Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.
If you you would like to arrange a visit to the home please feel free to contact Nishma
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.
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