Submit a Review for Upton Mill Care Home
Mercer Way, Off Quercus Road, Tetbury, GL8 8FH
View Full Details of Upton Mill Care HomeLatest Reviews for Upton Mill Care Home
17 September 2025
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
12 September 2025
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even when we can't be there. Thank you to all the staff and all they do.
12 September 2025
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
10 September 2025
Excellent premises Delightful and helpful staff Good food and ambience The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital transportation is particularly helpful
10 September 2025
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
03 September 2025
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
07 August 2025
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
23 July 2025
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
17 July 2025
Cannot fault this facility. Spotless. Staff are so caring.
02 July 2025
I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It was obvious how well looked after the residents were and was brilliant to see the event organised for them, I also heard the day before there had been a fish and chip visit which everyone really enjoyed. I got to experience the refreshments in the bistro which was more of a coffee shop experience than a care home. Would definitely recommend Upton Mill.
23 June 2025
The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.
02 May 2025
I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met. The activities were not of interest to me because I was only short stay and had my own visitors. There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.
25 March 2025
The care provided for my friend has been superb. She settled in so quickly. The staff are superb and have been so helpful. It has been a hugely reassuring introduction and I have nothing but praise for Upton Mill. It is the best care home that I have experienced
11 March 2025
Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.
19 February 2025
Very pleasant. The staff are very caring.
12 February 2025
Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.
07 February 2025
My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.
29 January 2025
Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.
28 January 2025
My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and as a family, we are very happy with his care.
27 January 2025
I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!
Latest Reviews for Upton Mill Care Home
17 September 2025
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
12 September 2025
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even when we can't be there. Thank you to all the staff and all they do.
12 September 2025
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
10 September 2025
Excellent premises Delightful and helpful staff Good food and ambience The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital transportation is particularly helpful
10 September 2025
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
03 September 2025
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
07 August 2025
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
23 July 2025
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
17 July 2025
Cannot fault this facility. Spotless. Staff are so caring.
02 July 2025
I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It was obvious how well looked after the residents were and was brilliant to see the event organised for them, I also heard the day before there had been a fish and chip visit which everyone really enjoyed. I got to experience the refreshments in the bistro which was more of a coffee shop experience than a care home. Would definitely recommend Upton Mill.
23 June 2025
The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.
02 May 2025
I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met. The activities were not of interest to me because I was only short stay and had my own visitors. There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.
25 March 2025
The care provided for my friend has been superb. She settled in so quickly. The staff are superb and have been so helpful. It has been a hugely reassuring introduction and I have nothing but praise for Upton Mill. It is the best care home that I have experienced
11 March 2025
Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.
19 February 2025
Very pleasant. The staff are very caring.
12 February 2025
Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.
07 February 2025
My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.
29 January 2025
Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.
28 January 2025
My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and as a family, we are very happy with his care.
27 January 2025
I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!