Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.6 64 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alyson Day (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (64)

9.6

Upton Mill Care Home has a Review Score of 9.6 (9.617) out of 10, based on 30 reviews in the last 2 years.
Over all time Upton Mill Care Home has 64 reviews.

Overall Experience
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Date Published
  • 64
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Reviewer Connection to Upton Mill Care Home
  • 26
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  • 1
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Total of 64, showing 1-20
Review from Liz M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even
when we can't be there. Thank you to all the staff and all they do.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.

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Review from N R (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of Upton Mill. We are pleased to hear that you always have a positive experience. Your feedback is greatly appreciated.

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Review from Peter S (Guardian of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent premises
Delightful and helpful staff
Good food and ambience
The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended
In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital
transportation is particularly helpful
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to provide a kind review. It is an honour to care for your loved one; your feedback is greatly appreciated by everyone here at Upton Mill.

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Review from S M (Friend of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your positive review of our home. We appreciate your kind words and are honoured to have the opportunity to care for your loved one.

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Review from Jodie H (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed your day and had fun at our summer event. Do join us again soon!

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Review from Jane K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive
and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on board, and if you ever wish to discuss these further then please do get in touch.

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Review from J C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your complimentary feedback of our team and home.

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Review from J G (Respite Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault this facility. Spotless. Staff are so caring.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear you are so happy with our home!

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Review from Gary D (Friend of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It was obvious how well looked after the residents were and was brilliant to see the event organised for them, I also heard the day before there had been a fish and chip
visit which everyone really enjoyed. I got to experience the refreshments in the bistro which was more of a coffee shop experience than a care home. Would definitely recommend Upton Mill.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed our visit and were impressed by our VE Day celebrations!

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Review from A W (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother
whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

It was a joy to celebrate your mother's birthday with her!

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Review from C S (Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met.
The activities were not of interest to me because I was only short stay and
had my own visitors.
There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic feedback. I am glad to hear you felt well cared for and that we were able to assist you with your recovery. Please do come and visit us for coffee and a catch up soon!

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Review from N H (Friend of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my friend has been superb. She settled in so quickly. The staff are superb and have been so helpful. It has been a hugely reassuring introduction and I have nothing but praise for Upton Mill. It is the best care home that I have experienced
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear that you have had a positive experience with our home and that your friend has settled in well.

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Review from R G (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.

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Review from Audrey (Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant. The staff are very caring.
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.

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Review from J T (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never
cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.

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Review from G W (Husband of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were
very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.

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Review from Priscilla C (Respite Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being
in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!

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Review from A W (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and
as a family, we are very happy with his care.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.

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Review from M M (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.

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Review from R H (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.617 for Upton Mill Care Home is calculated as follows: ( (245 Excellents x 5) + (92 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 358 Ratings = 4.617
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.


I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.


I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.


I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.


Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym

Kym Wagstaff

Job Title: Deputy Manager Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Correna

Correna Reed

Job Title: Client Services Manager Joined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.


I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.


I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.


I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Frequently Asked Questions about Upton Mill Care Home

What types of Care is Upton Mill Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Mill Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Upton Mill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Mill Care Home to the centre of Tetbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service - more info.