Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.6 73 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.
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Care Provided by Upton Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alyson Day (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (73)

9.6

Upton Mill Care Home has a Review Score of 9.6 (9.617) out of 10, based on 40 reviews in the last 2 years.
Over all time Upton Mill Care Home has 73 reviews.

Overall Experience
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  • 11
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Date Published
  • 73
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Reviewer Connection to Upton Mill Care Home
  • 27
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  • 10
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  • 1
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Total of 73, showing 1-20
Review from D E (Sister of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister had a recent stay at Upton Mill following a hospital stay and treatment for her cancer. They were wonderful with her, and she made a great recovery, far better than expected.
All the team were so kind & helpful. We could not fault anyone.
I think she only recovered because of the love &
care she received at Upton Mill, & I will always be thankful for having my sister with me for a little longer.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave us such a heart-warming review. I am glad to hear we were able to assist in your sister's recovery. Despite the circumstances, it was a joy to have the…read more
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Review from P W (Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience is satisfactory except for the food which is adequate. Just about value for money.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave us a review. I would welcome the opportunity to discuss this feedback with you further should you wish to get in touch.
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Review from Lorna D (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been bed bound for 98% of the time for last few months - advanced stages of dementia although she can now barely communicate with them, I have witnessed staff doing her personal care with amazing tenderness, love, compassion and professionalism. The permanent staff are unfailingly excellent
- and look after me too when I visit. We regularly discuss mum's health and well-being her carers love her as one of their own!
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave a kind review of our home. We are pleased to hear you are happy with the care your Mum receives with us. It is our honour to care for her.
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Review from R B (Respite Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a hip operation on 20th October and needed somewhere to recuperate for a few days. My main retirement village is very close. My stay in Upton Mill met all my requirements and expectations. I could not have managed at home on my own. Atmosphere cheerful, staff attentive and helpful - very little
patronising. Some evidence of staff chat with some staff showing lack of confidence. Good value for money.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave a kind review of Upton Mill. We are so pleased to hear that you settled into our home so well, and we will take your feedback on board and pass it on to our…read more
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Review from Gerald O (Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Upton Mill after discharge from hospital to get luxury treatment and that was what I received.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your kind words. I am glad to hear we were able to assist with your recovery and that you were happy with the care you received.
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Review from N H (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding staff. Caring, responsive, friendly and engaging. The care home is so well run and I have complete confidence in it. Great teamwork. Responsive and intelligent initiative's.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your feedback. It is always great to hear from friends of our residents.
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Review from M J (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You certainly get what you are paying for. Sadly, my father couldn't use any facilities, and despite lowering fees was moved by family to social service care in another care home due to lack of funds. Staff were all lovely and helpful, and reassuring. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to share your feedback about our home. We completely understand that care costs can be a difficult consideration for families, and we truly appreciate the thoughtful way…read more
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Review from Stephen E (Nephew of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from the amazing facilities & events that this home offers. The food is great & the home is kept very clean with a lovely modern but cosy feel to it. However, the staff
are its biggest plus point, offering advice & support for relatives & an excellent standard of care for the residents. This home & it's staff were a god send for me & my aunt, & I'll be forever grateful for the care they showed us, thank you
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your kind and heartfelt review of Upton Mill. It was an honour to care for your aunt. You are always welcome to visit us here at our home. We are thinking of you and your family during…read more
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Review from Mark A (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, honest caring environment, perfect for the well being of my 92 year old mother.
It is a pleasure to go there and would have no hesitation in recommending it to other people.
It has very much a community atmosphere, the Bistro is Lovely.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave a kind review of Upton Mill. It is an honour to care for your mother.
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Review from Julia W (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was so very helpful and understanding in accommodating my friend the day we needed respite. They sorted everything out in such a friendly and professional manner, Nothing was to much for them. Since being a resident in the home we have received excellent care, understanding and attention.
We couldn't really ask for a better service. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave a kind review. We truly appreciate you sharing your experience with us.
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Review from S S (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to leave a kind review. It is an honour to provide care for your father, and we are grateful for your trust in us to care for your loved one.
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Review from Liz M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even
when we can't be there. Thank you to all the staff and all they do.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.
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Review from N R (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you so much for your wonderful review of Upton Mill. We are pleased to hear that you always have a positive experience. Your feedback is greatly appreciated.
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Review from Peter S (Guardian of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent premises
Delightful and helpful staff
Good food and ambience
The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended
In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital
transportation is particularly helpful
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to provide a kind review. It is an honour to care for your loved one; your feedback is greatly appreciated by everyone here at Upton Mill.
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Review from S M (Friend of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking the time to share your positive review of our home. We appreciate your kind words and are honoured to have the opportunity to care for your loved one.
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Review from Jodie H (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your feedback. I am glad to hear you enjoyed your day and had fun at our summer event. Do join us again soon!
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Review from Jane K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive
and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on…read more
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Review from J C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your complimentary feedback of our team and home.
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Review from J G (Respite Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault this facility. Spotless. Staff are so caring.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
It is great to hear you are so happy with our home!
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Review from Gary W (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upton Mill is a great home. You will always be greeted with a genuine smile, all staff are very helpful and nothing is too much trouble. All areas are spotlessly clean and the food is to a very high standard. Activities are given a lot of thought and it is really good to see everyone mixing and enjoying
themselves. Recently my father had a birthday and we reserved a dedicated room for such events. We were able to decorate it with balloons, banner and a cake. A three course meal was served to a total of ten guests which made his birthday a great family occasion.
Reply from Alyson Day, Home Manager at Upton Mill Care Home
Thank you for your lovely feedback. It was our pleasure to help celebrate your father's birthday. I am glad to hear you enjoyed yourselves.
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.617 for Upton Mill Care Home is calculated as follows: ( (323 Excellents x 5) + (122 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 472 Ratings = 4.617
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.


I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.


I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.


I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.


Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym

Kym Wagstaff

Job Title: Deputy Manager Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Correna

Correna Reed

Job Title: Client Services Manager Joined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.


I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.


I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.


I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Frequently Asked Questions about Upton Mill Care Home

What types of Care is Upton Mill Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Mill Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Upton Mill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Mill Care Home to the centre of Tetbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service - more info.