
we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...
Care Provided by Upton Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Mill Care Home for full pricing details and T&Cs.
Contact Upton Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Alyson Day(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Upton Mill Care Home Reviews (116)
Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years.
Over all time Upton Mill Care Home has 116 reviews.
I have been a resident here for several years now initially for respite following operations for cancer. This was just a few nights over several years. Since 2023 I have been a permanent resident here and am very happy, so much so that before long my husband plans to come here too! I've made lots of friends who are happy here too. We all have lovely rooms, the downstairs ones having patios on which you can put your own garden furniture. The activities organiser is second to none! All staff are well chosen!
Thank you for taking a moment to leave us such a fantastic review. It is always so rewarding to hear directly from our residents, who are at the heart of everything we do. It is a pleasure to have you with us, and we look forward to welcoming your husband in too!
Mum has been living at Upton Mill Care Home for 4 months and during that time she has settled in incredibly well and already says she's very happy to be there. All the staff are very friendly, caring and professional, and when I visit I always feel very welcome. The facilities on offer at Upton Mill are first rate and the surroundings are well thought-out and tastefully designed. It's lovely to be able to get a coffee and cake when I visit and relax either in her lovely room or in one of the many communal areas and gardens. Mum is also able to go on trips in Upton Mill's own minibus and she has made new friends and taken part in the many tailored activities that the home has to offer. Truly a home from home.
I am overjoyed to hear your mum has settled into life at Upton Mill and that you feel welcome when visiting us too. We strive to create an environment that supports not only our residents but their loved ones too - as you say, a home from home for everybody.
Regular relatives meetings are held which is helpful for all the questions that you have as a daughter/son.
Thank you so much for taking the time to write us this wonderful review of your experience of Upton Mill. We are so proud of our beautiful home and are so grateful when people make the effort to give us such glowing feedback. Our team work really hard for each of our residents and families and I know they will enjoy hearing this when I share it with them.
Mum received excellent care and everyone was very kind to her.
The care home was clean and tidy and the food was excellent.
My only complaint was maybe the room needed one extra table and chest of draws.
Thank you so much for taking the time to review Upton Mill. We were very glad that we were able to help in this emergency situation. Thank you also for the feedback re. the storage solutions in the room which has been noted. Kind regards, Sita.
Thank you to Upton Mill Care Home and the wonderful staff who made my mother's difficult move to them so much easier. All staff are caring, helpful and cheerful. When she has needed help it has been done in the most professional manner. Visitors are made to feel very welcome.
Thank you for taking the time to share your experience of Upton Mill. We are delighted that your mother chose to move in with us and that we were able to help her through such a difficult time. I will share your lovely comments with the team. With best wishes.
Upton Mill Care Home has been a wonderful experience for my partner who suffered a stroke in November 2022. After 4.5 months in two hospitals and a rehab centre, the change in him in only a few weeks at Upton Mill has been nothing short of remarkable! From staying in bed throughout the day he is now up, showered, shaved and dressed daily and is mobile and walking around - only returning to his bed at night. As a result he is fitter, sleeping well throughout the night and eating meals at a table. The nursing staff are exemplary with referrals to all necessary services completed within a few days of arrival. The carers and the cleaners are cheerful, helpful and friendly. The management and receptionists are caring, considerate and professional. Catering is excellent with plenty of choice and great presentation at all mealtimes. Facilities are second to none - wonderful designs in the lounges and seating for all requirements and needs. Everyone is an individual at Upton Mill. Standards are high.
Thank you so much for taking the time to review our home. We are delighted that you partner is doing so well with us and it is a pleasure to support you both. I will share your amazing comments with the team. Thank you again. With best wishes.
I was very happy with the easy move-in at short notice and the kindness and friendliness of all staff I met. We were able to have a family gathering in the private dining room, which helped with making the stay more festive.
Thank you so much for sharing your experience of Upton Mill. It was lovely having your parents share Christmas with us, and I am so glad they got the rest they needed while with us. Best wishes.
Following my mother's recent move to Upton Mill, we are very pleased with the levels of care and attention my mother has received. It has been a welcoming environment, all the staff are friendly, helpful and have responded efficiently to my mother's needs. She is thriving in her new environment and taking part in the activities on offer which is heartwarming to see. Communication and feedback have so far, been excellent. Overall, we are confident we made the right choice for my mother.
Thank you so much for sharing your experience of Upton Mill so far. Choosing a home for your loved one is so difficult and we are glad that you chose Upton Mill. I will share your wonderful comments with the team. With best wishes, Sita.
Nothing is too much trouble, from the administrative side facilitating my mother's move to her new home to the caring team looking after her. They have thoroughly assessed her needs, being very professional and kind. The food is of a high standard and the rooms are spotless. Most heartwarming of all was to arrive and see my mum being involved in a Christmas party put on for the home. A very special home and being an ex-district nurse I feel that my review is an informed one. Thank you for what you all do!
Thank you so much for taking the time to share your experience so far of Upton Mill. It is a pleasure having your mother with us and having you both become part of the Upton Mill family. I will share your comments with the team and look forward to more events in 2023! With best wishes, Sita
My aunt moved into Upton Mill after a fall and a hospital stay in November this year. It has been a very smooth transition for her from living at home with a care package to becoming a permanent resident at Upton Mill. The whole home is excellent. It's clean, bright and fresh and has the feel of a very positive, active environment, with a sense of community. I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.
Thank you so much for your glowing review of our home. We are delighted that your Aunt chose to make her home with us here at Upton Mill. With best wishes, Sita.
My mum spent three weeks at this home after leaving the hospital. At Upton Mill, she received exactly the sort of care she needed. A comfortable room, great facilities and above all, friendly and attentive staff. All in all, it was perfect to get her eating, active and on the road to recovery. Nice residents too.
Thank you so much for taking the time to review Upton Mill. We are so glad that we could help on your Mum's road to recovery and we continue to wish her well. With best wishes, Sita.
My mother has been a resident at Upton Mill since September 2022, having moved from her previous care home to be nearer to family. We have all been impressed with the cleanliness and decorative order of the home, home-cooked and delicious food, and the wide range of activities on offer, both inside and outside the home. Personal care, laundry etc are of a high standard. Communication is good, with any queries promptly addressed. Obviously, it will take Mum a little time to adjust, at the age of 95, to her new surroundings but all the signs are good so far.
Thank you for taking the time give us such a glowing review. We are glad that we have been able to help you all be closer as a family, it is a pleasure having your mother with us at Upton Mill.
His initial welcome and care from all the staff was exceptional, irrelevant of their individual role we found that all the staff acted as carers and showed huge interest in the wellbeing and health of my father.
During testing times, their patience and care was exceptional and cannot be praised enough.
His needs have been more than met by a very professional team.
The food is well presented and plentiful with always a choice, his own personnel room meets all his requirements and the other facilities available, although not used that much by my father, are top class.
Finally, all the staff, have also been a great support emotionally and practically for me in the last twelve months.
I have nothing but praise for Upton Mill Care Home.
Thank you so much for sharing your experience of our home with such a glowing review! I will share your comments with the team and thank you for choosing Upton Mill as a home for your father.
We were able to move Mum from a previous care home in September 2021. Our experience of Upton Mill Care Home is very positive, being purpose-built, beautifully presented and spotlessly clean. Equipment is always available, the bathroom is like a spa, dining is restaurant-style, ensuite room with television, and plenty of space for personal possessions. We've used the Private Dining room to bring the family together. Communication is easy and responses are prompt, information about Mum's Care Plan is readily available, and we are encouraged to discuss her changing needs. Daily activities are relevant and participation is encouraged, and despite limited mobility, Mum is able to go out on trips in the mini-bus. While Mum is able to enjoy the 'retirement living' aspect, Upton Mill is able to meet her nursing needs too.
Thank you for your amazing comments and such high praise for the team. Thank you for entrusting us with the care of your mum. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
A short but pleasant stay.
Thank you so much for your review of our home. It was a pleasure having you stay with us and do hope to see you again soon at one of our upcoming events. With best wishes, Sita.
My wife spent two and a half weeks convalescing after a serious operation and found the room and the bed very comfortable, and the care she received from the staff was truly excellent. The whole atmosphere here is caring and lovely. The staff are all so kind. In fact, we were so impressed that if in the future we find that we cannot look after ourselves at home, we would be very happy to end our lives here at Upton Mill Care Home. Well done.
Thank you so much for sharing your experience of Upton Mill. It was a pleasure supporting your wife following her surgery and we are so glad that we were able to help with her recovery. We hope to see you both soon at one of our upcoming events. Best wishes, Sita.
We needed a care home for some respite for my mother, Upton Mill was a perfect place to go we went for a look round - what a lovely place. Mum went in for care and then decided to stay, staff are great food is great Mum is delighted with her new friends she has made staff and residents. Lots of interesting activities, you can customise your room to make it your home, lovely garden to have a sit and a chat. Hair salon, cinema, lovely lounges, coffee lounge. Great package all in one place. The staff are wonderful and we can rest assured Mum is in safe hands.
Thank you so much for taking the time to leave such a wonderful review of our home. We are delighted that your mother chose to stay and make Upton Mill her home. With best wishes, Sita.
Mum initially went into Upton Mill Care Home for respite in March. She settled in and soon decided to become a permanent resident. The staff are very friendly, helpful and very caring. Mum has been able to personalise her room. There are regular activities and recently a marquee was erected in the lovely gardens and the staff organised a Jubilee lunch for the residents. The visiting families were also able to participate. It was well organised and the buffet was lovely, especially the chef's take on the Jubilee pudding.
Thank you so much for your review of our home. We are delighted that your mother chose to stay with us. The Jubliee lunch was a particularly lovely day and we are so glad you could share that. Best wishes, Sita.
I have found all the staff very friendly, caring and kind. They are prepared to help my mum feel comfortable in any way they can. They have been kind and supportive of me too during a very difficult time. I am very grateful that my mum is living at Upton Mill Care Home.
Thank you for taking the time to share your experience. It is our pleasure to care for your mum. With warm wishes, Sita.
Friendly, helpful and efficient.
Thank you so much for taking the time to review your stay with Upton Mill.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (1)
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 14 Jul 2026
We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...
- 26 Jun 2026
Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...
- 24 Aug 2026Organiser: Upton Mill Care Home
Awards / Recognitions (18)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 13 Jul 2026Recipient: Upton Mill Care Home
- 30 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Upton Mill Care Home.
Meet the Team (9)

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.
I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.
I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.
Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.
I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.
I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.
I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.
I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.
I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.
To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.
In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.
I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.
I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.
In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.
In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.
Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.
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