
we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...
Care Provided by Upton Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Mill Care Home for full pricing details and T&Cs.
Contact Upton Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Alyson Day(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Upton Mill Care Home Reviews (116)
Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years.
Over all time Upton Mill Care Home has 116 reviews.
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions
Just lovely warming feel around this care setting
Thank you for your feedback. It is great to hear you have enjoyed your visits to our home. We hope to see you again soon!
Since my mother moved into Upton Mill she has visibly improved in both physical and mental health. My initial feelings of guilt and anxiety about my mother moving from her home of 50 years were gradually, then fully eased, as she settled into her new and chosen home. The staff are caring kind and supportive. They are also aware of how such a move affects close relatives, providing support there too. My mother has become more mobile and found friends, at the age of 97, when she had previously become lonely and sad. Thank you.
Thank you for your heart-warming feedback. We completely understand how difficult it can be to make the decision to move a loved one into a care home, so I am glad to hear you felt supported by our team throughout the process.
Excellent facilities and atmosphere. Staff work very hard, multitasking.
Thank you for your kind feedback. I am very proud of our hard-working team, so it is great to see this recognised.
I have visited my dear friend Jo over a period of 5 months. This care home is outstanding! I love the facilities and I know that my friend is cared for in every possible way. A five star home!
It is great to hear you find our home outstanding. It is a pleasure to have your lovely friend with us here at Upton Mill.
In all of my dealings with Upton Mill Care Home I have found all of the staff including both the administrators and carers to be friendly, personable, knowledgeable and considerate. I know that my mother has found it challenging to adapt to this new phase of her life but the team have done all that is possible to make her feel at home and to provide for her needs.
Upton Mill Care Home is a modern purpose built facility with excellent amenities. The property is impeccably clean, tidy and well decorated. I could not wish for my mother to be in a better care home or to be cared for by better staff.
Thank you for taking a moment to leave us a review. Your mother is a pleasure to have here at Upton Mill, and her comfort and care are of the upmost importance to us.
All the team were so kind & helpful. We could not fault anyone.
I think she only recovered because of the love & care she received at Upton Mill, & I will always be thankful for having my sister with me for a little longer.
Thank you for taking the time to leave us such a heart-warming review. I am glad to hear we were able to assist in your sister's recovery. Despite the circumstances, it was a joy to have the opportunity to get to know your lovely sister. We do hope both of you will pop by soon for coffee and a catch-up.
My overall experience is satisfactory except for the food which is adequate. Just about value for money.
Thank you for taking the time to leave us a review. I would welcome the opportunity to discuss this feedback with you further should you wish to get in touch.
Mum has been bed bound for 98% of the time for last few months - advanced stages of dementia although she can now barely communicate with them, I have witnessed staff doing her personal care with amazing tenderness, love, compassion and professionalism. The permanent staff are unfailingly excellent - and look after me too when I visit. We regularly discuss mum's health and well-being her carers love her as one of their own!
Thank you for taking the time to leave a kind review of our home. We are pleased to hear you are happy with the care your Mum receives with us. It is our honour to care for her.
I had a hip operation on 20th October and needed somewhere to recuperate for a few days. My main retirement village is very close. My stay in Upton Mill met all my requirements and expectations. I could not have managed at home on my own. Atmosphere cheerful, staff attentive and helpful - very little patronising. Some evidence of staff chat with some staff showing lack of confidence. Good value for money.
Thank you for taking the time to leave a kind review of Upton Mill. We are so pleased to hear that you settled into our home so well, and we will take your feedback on board and pass it on to our team. You are always welcome at Upton Mill.
I went to Upton Mill after discharge from hospital to get luxury treatment and that was what I received.
Thank you for your kind words. I am glad to hear we were able to assist with your recovery and that you were happy with the care you received.
Outstanding staff. Caring, responsive, friendly and engaging. The care home is so well run and I have complete confidence in it. Great teamwork. Responsive and intelligent initiative's.
Thank you for your feedback. It is always great to hear from friends of our residents.
You certainly get what you are paying for. Sadly, my father couldn't use any facilities, and despite lowering fees was moved by family to social service care in another care home due to lack of funds. Staff were all lovely and helpful, and reassuring. Thank you.
Thank you for taking the time to share your feedback about our home. We completely understand that care costs can be a difficult consideration for families, and we truly appreciate the thoughtful way you have shared your experience. We are so pleased to hear that you found our team to be lovely, helpful and reassuring during your father's stay - your kind words mean a great deal to everyone here.
Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from the amazing facilities & events that this home offers. The food is great & the home is kept very clean with a lovely modern but cosy feel to it. However, the staff are its biggest plus point, offering advice & support for relatives & an excellent standard of care for the residents. This home & it's staff were a god send for me & my aunt, & I'll be forever grateful for the care they showed us, thank you
Thank you for your kind and heartfelt review of Upton Mill. It was an honour to care for your aunt. You are always welcome to visit us here at our home. We are thinking of you and your family during this time.
It is a pleasure to go there and would have no hesitation in recommending it to other people.
It has very much a community atmosphere, the Bistro is Lovely.
Thank you for taking the time to leave a kind review of Upton Mill. It is an honour to care for your mother.
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
Thank you for taking the time to leave a kind review. It is an honour to provide care for your father, and we are grateful for your trust in us to care for your loved one.
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even when we can't be there. Thank you to all the staff and all they do.
Thank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
Thank you so much for your wonderful review of Upton Mill. We are pleased to hear that you always have a positive experience. Your feedback is greatly appreciated.
Delightful and helpful staff
Good food and ambience
The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended
In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital transportation is particularly helpful
Thank you for taking the time to provide a kind review. It is an honour to care for your loved one; your feedback is greatly appreciated by everyone here at Upton Mill.
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
Thank you for taking the time to share your positive review of our home. We appreciate your kind words and are honoured to have the opportunity to care for your loved one.
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
Thank you for your feedback. I am glad to hear you enjoyed your day and had fun at our summer event. Do join us again soon!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (1)
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 14 Jul 2026
We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...
- 26 Jun 2026
Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...
- 24 Aug 2026Organiser: Upton Mill Care Home
Awards / Recognitions (18)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 13 Jul 2026Recipient: Upton Mill Care Home
- 30 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Upton Mill Care Home.
Meet the Team (9)

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.
I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.
I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.
Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.
I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.
I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.
I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.
I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.
I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.
To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.
In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.
I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.
I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.
In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.
In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.
Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -more info.