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Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury, Gloucestershire GL8 8FH
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we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)
Upton Mill Care Home, Tetbury
Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)
Upton Mill Care Home, Tetbury
I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)
Upton Mill Care Home, Tetbury

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...  

Care Provided by Upton Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,790N/A
Nursing CareFrom £2,045N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alyson Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (116)

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9.8

Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years. Over all time Upton Mill Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Hannah F (Friend of Resident) published on 30 December 2025 Submitted via Website
Overall Experience
Visited a family friend here,
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions

Just lovely warming feel around this care setting

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. It is great to hear you have enjoyed your visits to our home. We hope to see you again soon!

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Review from Caroline R (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Since my mother moved into Upton Mill she has visibly improved in both physical and mental health. My initial feelings of guilt and anxiety about my mother moving from her home of 50 years were gradually, then fully eased, as she settled into her new and chosen home. The staff are caring kind and supportive. They are also aware of how such a move affects close relatives, providing support there too. My mother has become more mobile and found friends, at the age of 97, when she had previously become lonely and sad. Thank you.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your heart-warming feedback. We completely understand how difficult it can be to make the decision to move a loved one into a care home, so I am glad to hear you felt supported by our team throughout the process.

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Review from J G (Resident / Service User) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Excellent facilities and atmosphere. Staff work very hard, multitasking.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. I am very proud of our hard-working team, so it is great to see this recognised.

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Review from Pamela W (Friend of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

I have visited my dear friend Jo over a period of 5 months. This care home is outstanding! I love the facilities and I know that my friend is cared for in every possible way. A five star home!

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear you find our home outstanding. It is a pleasure to have your lovely friend with us here at Upton Mill.

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Review from Mike S (Son of Resident) published on 17 December 2025 Submitted via Website
Overall Experience
My 92 year old mother became a resident of this care home in September 2025 following a short period of hospitalisation. Sadly my mother is now confined to either her bed or a chair. Throughout her time at Upton Mill Care Home she has received a fantastic level of care, support and affection from all of the team who look after her for which we are very grateful.
In all of my dealings with Upton Mill Care Home I have found all of the staff including both the administrators and carers to be friendly, personable, knowledgeable and considerate. I know that my mother has found it challenging to adapt to this new phase of her life but the team have done all that is possible to make her feel at home and to provide for her needs.

Upton Mill Care Home is a modern purpose built facility with excellent amenities. The property is impeccably clean, tidy and well decorated. I could not wish for my mother to be in a better care home or to be cared for by better staff.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review. Your mother is a pleasure to have here at Upton Mill, and her comfort and care are of the upmost importance to us.

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Review from D E (Sister of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience
My sister had a recent stay at Upton Mill following a hospital stay and treatment for her cancer. They were wonderful with her, and she made a great recovery, far better than expected.
All the team were so kind & helpful. We could not fault anyone.

I think she only recovered because of the love & care she received at Upton Mill, & I will always be thankful for having my sister with me for a little longer.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave us such a heart-warming review. I am glad to hear we were able to assist in your sister's recovery. Despite the circumstances, it was a joy to have the opportunity to get to know your lovely sister. We do hope both of you will pop by soon for coffee and a catch-up.

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Review from P W (Resident / Service User) published on 11 December 2025 Submitted via Postal Card
Overall Experience

My overall experience is satisfactory except for the food which is adequate. Just about value for money.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave us a review. I would welcome the opportunity to discuss this feedback with you further should you wish to get in touch.

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Review from Lorna D (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

Mum has been bed bound for 98% of the time for last few months - advanced stages of dementia although she can now barely communicate with them, I have witnessed staff doing her personal care with amazing tenderness, love, compassion and professionalism. The permanent staff are unfailingly excellent - and look after me too when I visit. We regularly discuss mum's health and well-being her carers love her as one of their own!

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of our home. We are pleased to hear you are happy with the care your Mum receives with us. It is our honour to care for her.

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Review from R B (Respite Resident) published on 1 December 2025 Submitted via Postal Card
Overall Experience

I had a hip operation on 20th October and needed somewhere to recuperate for a few days. My main retirement village is very close. My stay in Upton Mill met all my requirements and expectations. I could not have managed at home on my own. Atmosphere cheerful, staff attentive and helpful - very little patronising. Some evidence of staff chat with some staff showing lack of confidence. Good value for money.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of Upton Mill. We are so pleased to hear that you settled into our home so well, and we will take your feedback on board and pass it on to our team. You are always welcome at Upton Mill.

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Review from Gerald O (Resident / Service User) published on 18 November 2025 Submitted via Postal Card
Overall Experience

I went to Upton Mill after discharge from hospital to get luxury treatment and that was what I received.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind words. I am glad to hear we were able to assist with your recovery and that you were happy with the care you received.

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Review from N H (Friend of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

Outstanding staff. Caring, responsive, friendly and engaging. The care home is so well run and I have complete confidence in it. Great teamwork. Responsive and intelligent initiative's.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. It is always great to hear from friends of our residents.

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Review from M J (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

You certainly get what you are paying for. Sadly, my father couldn't use any facilities, and despite lowering fees was moved by family to social service care in another care home due to lack of funds. Staff were all lovely and helpful, and reassuring. Thank you.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your feedback about our home. We completely understand that care costs can be a difficult consideration for families, and we truly appreciate the thoughtful way you have shared your experience. We are so pleased to hear that you found our team to be lovely, helpful and reassuring during your father's stay - your kind words mean a great deal to everyone here.

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Review from Stephen E (Nephew of Resident) published on 3 October 2025 Submitted via Website
Overall Experience

Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from the amazing facilities & events that this home offers. The food is great & the home is kept very clean with a lovely modern but cosy feel to it. However, the staff are its biggest plus point, offering advice & support for relatives & an excellent standard of care for the residents. This home & it's staff were a god send for me & my aunt, & I'll be forever grateful for the care they showed us, thank you

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind and heartfelt review of Upton Mill. It was an honour to care for your aunt. You are always welcome to visit us here at our home. We are thinking of you and your family during this time.

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Review from Mark A (Son of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
Friendly, honest caring environment, perfect for the well being of my 92 year old mother.
It is a pleasure to go there and would have no hesitation in recommending it to other people.

It has very much a community atmosphere, the Bistro is Lovely.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of Upton Mill. It is an honour to care for your mother.

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Review from S S (Son of Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review. It is an honour to provide care for your father, and we are grateful for your trust in us to care for your loved one.

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Review from Liz M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card
Overall Experience

We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even when we can't be there. Thank you to all the staff and all they do.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.

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Review from N R (Son of Resident) published on 12 September 2025 Submitted via Postal Card
Overall Experience

Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of Upton Mill. We are pleased to hear that you always have a positive experience. Your feedback is greatly appreciated.

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Review from Peter S (Guardian of Resident) published on 10 September 2025 Submitted via Website
Overall Experience
Excellent premises
Delightful and helpful staff
Good food and ambience
The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended

In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital transportation is particularly helpful

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to provide a kind review. It is an honour to care for your loved one; your feedback is greatly appreciated by everyone here at Upton Mill.

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Review from S M (Friend of Resident) published on 10 September 2025 Submitted via Website
Overall Experience

Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your positive review of our home. We appreciate your kind words and are honoured to have the opportunity to care for your loved one.

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Review from Jodie H (Friend of Resident) published on 3 September 2025 Submitted via Website
Overall Experience

On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed your day and had fun at our summer event. Do join us again soon!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (1)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 14 Jul 2026

    We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...

  • 26 Jun 2026

    Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Upton Mill Care Home.

Meet the Team (9)

Alyson Day
Alyson DayJob Title:Home ManagerJoined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.

I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.

I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.

I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.

Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym Wagstaff
Kym WagstaffJob Title:Deputy ManagerJoined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.

I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.

I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Kirstie Rogers
Kirstie RogersJob Title:Non-Clinical Deputy ManagerJoined: 2020

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.

I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.

I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.

I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Correna Reed
Correna ReedJob Title:Client Services ManagerJoined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.

I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.

I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.

I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Charles Dyer
Charles DyerJob Title:Activities and Wellbeing CoordinatorJoined: 2023

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.

In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.

To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.

In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Sarah O'Donnell
Sarah O'DonnellJob Title:Head ChefJoined: 2025

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.

I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.

I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.

I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Liz Smart
Liz SmartJob Title:Clinical Specialist NurseJoined: 2025

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.

I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.

In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Issie Sallows
Issie SallowsJob Title:Home AdministratorJoined: 2025

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.

My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.

In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Brenda Minal
Brenda MinalJob Title:Head HousekeeperJoined: 2020

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.

I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.

Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -more info.