Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.6 65 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alyson Day (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (65)

9.6

Upton Mill Care Home has a Review Score of 9.6 (9.624) out of 10, based on 31 reviews in the last 2 years.
Over all time Upton Mill Care Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Upton Mill Care Home
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Total of 65, showing 41-60
Review from Robert G (Son of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident at Upton Mill for just over a year. His initial needs were few and he was a relatively active 97-year-old. Unfortunately during the last few months, he has faced some real changes to his health.
His initial welcome and care from all the staff was exceptional, irrelevant
of their individual role we found that all the staff acted as carers and showed huge interest in the wellbeing and health of my father.
During testing times, their patience and care was exceptional and cannot be praised enough.
His needs have been more than met by a very professional team.
The food is well presented and plentiful with always a choice, his own personnel room meets all his requirements and the other facilities available, although not used that much by my father, are top class.
Finally, all the staff, have also been a great support emotionally and practically for me in the last twelve months.
I have nothing but praise for Upton Mill Care Home.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for sharing your experience of our home with such a glowing review! I will share your comments with the team and thank you for choosing Upton Mill as a home for your father.

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Review from Susan C (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were able to move Mum from a previous care home in September 2021. Our experience of Upton Mill Care Home is very positive, being purpose-built, beautifully presented and spotlessly clean. Equipment is always available, the bathroom is like a spa, dining is restaurant-style, ensuite room with television,
and plenty of space for personal possessions. We've used the Private Dining room to bring the family together. Communication is easy and responses are prompt, information about Mum's Care Plan is readily available, and we are encouraged to discuss her changing needs. Daily activities are relevant and participation is encouraged, and despite limited mobility, Mum is able to go out on trips in the mini-bus. While Mum is able to enjoy the 'retirement living' aspect, Upton Mill is able to meet her nursing needs too.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your amazing comments and such high praise for the team. Thank you for entrusting us with the care of your mum. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from J O (Respite Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A short but pleasant stay.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for your review of our home. It was a pleasure having you stay with us and do hope to see you again soon at one of our upcoming events. With best wishes, Sita.

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Review from Robert G (Husband of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent two and a half weeks convalescing after a serious operation and found the room and the bed very comfortable, and the care she received from the staff was truly excellent. The whole atmosphere here is caring and lovely. The staff are all so kind. In fact, we were so impressed that if in
the future we find that we cannot look after ourselves at home, we would be very happy to end our lives here at Upton Mill Care Home. Well done.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for sharing your experience of Upton Mill. It was a pleasure supporting your wife following her surgery and we are so glad that we were able to help with her recovery. We hope to see you both soon at one of our upcoming events. Best wishes, Sita.

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Review from A D (Mother of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care home for some respite for my mother, Upton Mill was a perfect place to go we went for a look round - what a lovely place. Mum went in for care and then decided to stay, staff are great food is great Mum is delighted with her new friends she has made staff and residents. Lots of interesting
activities, you can customise your room to make it your home, lovely garden to have a sit and a chat. Hair salon, cinema, lovely lounges, coffee lounge. Great package all in one place. The staff are wonderful and we can rest assured Mum is in safe hands.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to leave such a wonderful review of our home. We are delighted that your mother chose to stay and make Upton Mill her home. With best wishes, Sita.

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Review from J D (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially went into Upton Mill Care Home for respite in March. She settled in and soon decided to become a permanent resident. The staff are very friendly, helpful and very caring. Mum has been able to personalise her room. There are regular activities and recently a marquee was erected in the lovely
gardens and the staff organised a Jubilee lunch for the residents. The visiting families were also able to participate. It was well organised and the buffet was lovely, especially the chef's take on the Jubilee pudding.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for your review of our home. We are delighted that your mother chose to stay with us. The Jubliee lunch was a particularly lovely day and we are so glad you could share that. Best wishes, Sita.

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Review from J J (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff very friendly, caring and kind. They are prepared to help my mum feel comfortable in any way they can. They have been kind and supportive of me too during a very difficult time. I am very grateful that my mum is living at Upton Mill Care Home.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your experience. It is our pleasure to care for your mum. With warm wishes, Sita.

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Review from R B (Respite Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful and efficient.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to review your stay with Upton Mill.

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Review from Roger V (Husband of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
In September 2020 my wife, who suffered with Lewy Bodies Disease, spent 11 days in this well-appointed new care home whilst I had needed respite.
Despite a detailed pre-admission assessment, Upton Mill failed to provide the essential care and safety measures required to adequately care for my wife.
During her stay, she was badly injured and did not receive the necessary medical treatment.
Following a fruitless, protracted complaints procedure the complaints were referred to the Local Government & Social Care Ombudsman (LGO) who now (after lengthy investigation) have just confirmed Upton Mill were at fault on several counts.
Subsequently, the Care Home have acknowledged “the distress and uncertainty for what the Ombudsman considers to be poor care, and on behalf of Upton Mill and Porthaven I wish to apologise" A nominal payment to acknowledge the injustice was made.
Upton Mill appears to have many good features but I would not recommend it for people with complex needs - e.g. Dementia.
Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your experience of our home. We would be remiss to say anything other than how sorry we are that we did not deliver on our own exacting quality standards and that your experience did not reflect that of our other residents and relatives. Concerns are always addressed as soon as they are raised, lessons are learned and all necessary improvements are made. Since your wife’s stay with us shortly after we opened in 2020, we would seek only to assure you that this is the case, and our recent Care Quality Commission three-day inspection, in which we were rated Good in four of five outcomes and Outstanding in the remaining, I hope, further demonstrates this.

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Review from T G (Son-in-law of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents-in-law moved into Upton MIll in June 2021 and they quickly settled in and enjoyed the care and help they were receiving. We are very impressed with the kindness, efficiency and "niceness" of the staff at Upton Mill. When she moved in, my mother-in-law commented that she was impressed that
she was treated as a person and not just a "patient". That, I think sums up the attitude of the staff and management. We are kept informed, very promptly, of any problems that they encounter - be it supplies of toiletries or health problems. My mother-in-law has been diagnosed with vascular dementia and had to be moved from the ground floor (for residential needs) up to the first floor (for advanced nursing needs). We were consulted about the necessity for the change and involved in informing her about the move, which was done efficiently and carefully. The facilities are excellent and everything is spotlessly clean. The food is great and in almost constant supply.
Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you so much for taking the time to review our home. It is an absolute pleasure caring for your parents-in-law here at Upton Mill and I am so glad you are able to share such a comprehensive review of life here. Thank you again.

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Review from Jenny B (Daughter of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Upton Mill Care Home nine months ago and from the outset, my sister and I have been extremely impressed with the quality of care provided. The staff are always welcoming, helpful, caring and professional. No task seems to be too much to ask. I am regularly contacted to ask if I have
any concerns about my Mum. Any queries I make are answered quickly. On the few occasions my Mum has been unwell, the nursing staff have been happy to discuss her condition and have provided exemplary nursing care. Having eaten in the dining room, I can say from first-hand experience that the food is delicious. My Mum's room is always spotless and she has enjoyed personalising it. She has been encouraged to be as independent as she would like to be and has enjoyed joining in activities that interest her. Upton Mill looks wonderful but the most important thing is that it really feels like a home and I am confident that my Mum is happy and well looked after.
Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you so much for your review of our home. I will share your comments with the team. Thank you again for choosing Upton Mill.

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Review from R B (Son of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring “four-star hotel quality” home. New, custom-built home so standards inside the building are excellent. Always quite a bit going on. But they are also being very careful with respect to Covid. Cannot fault their professionalism. Sometimes staffing levels are a bit low but the staffing challenges
are huge, especially around Christmas/New Year with Covid challenges on top. Fees are a little on the high side for similar homes but you get what you pay for. No hesitation in recommending.
Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you for your review of our home and for sharing your experience.

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Review from Rosemary B (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Upton Mill for almost 4 months. Both he and I are extremely happy with the level of care and attention he receives. Staff are capable, caring and patient and have time to do their jobs. They are friendly and show initiative. Every effort is made to understand my Dad’s wishes and idiosyncrasies
and to make his life as happy as possible. Nothing is too much trouble. I am kept well-informed about his wellbeing and any query is answered promptly and in detail. My Dad says “The staff try very hard” and “The facilities are very good here”. He also looks forward to the meals which are excellent. There are activities, but my Dad is not coerced to go to things that don’t interest him. I notice that his room is always clean, as are his clothes and shoes, and that there is always a drink within easy reach. It gives me peace of mind to know that my Dad is receiving the best possible care in his old age.
Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of our home. We are very proud of the service that we offer and I am glad that both you and your father chose Upton Mill as his home. It is a pleasure to support him here and I will share your comments with the team. Thank you.

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Review from Sue E (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister are utterly delighted with the care Mum receives at Upton Mill. Mum's care is tailored specifically to her needs and we are frequently given updates and included in discussions about what Mum would like best. Mum is always so happy to be at Upton Mill and the atmosphere couldn't
be better. The whole team are excellent. Mum really enjoys the food and her room is lovely. Thank you so much.
Reply from Matthew Berry, Senior Home Manager at Upton Mill Care Home

Thank you so much for taking the time to provide such a glowing review of our home and service. It is wonderful to get amazing feedback like this and I will share this with the team. It is an absolute pleasure to care for your mother at Upton Mill.

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Review from Ruby W (Resident) assisted by family/friend published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Upton Mill from hospital to stay for six weeks of respite care. Since my arrival, the staff have been consistently attentive, friendly and caring. As a result, I am feeling considerably better in myself and have decided to become a permanent resident. I have had lots of friends and family
visit me since I arrived and all have commented on the standard of accommodation and the friendly staff. I look forward to becoming an active resident in our little community here in Tetbury.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of our home. I am so glad that we were able to support you following your discharge from hospital and even more delighted that you have decided to make Upton Mill your new home.

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Review from Ann G (Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Upton Mill Care Home in March on a cold and windy day. I was feeling excited because I had already made one visit to this warm and welcoming place and knew that there would be friends looking out for me. I was greatly shocked when I saw how many bags and boxes had arrived, while I was having
lunch. Within 15-minute, everyone joined in to help, and soon I could relax in my warm and comfortable room, which was to be my next home.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for your wonderful review of our home. The team are more than happy to help people settle and I am glad that helped you settle with us at Upton Mill.

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Review from Liz P (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Upton Mill last October and is extremely content in her surroundings. Her ground floor room overlooks a beautifully designed communal outdoor area, and all of the indoor communal areas are stylish yet comfortable. The care she receives is excellent, the staff kind, caring, fun and good
company. A variety of activities are on offer (to opt-in or opt-out of), and the food is apparently delicious! I have been very impressed with my dealings with the staff, and I would not hesitate and recommend Upton Mill as an excellent care provider.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to complete such a glowing review of our home. I will ensure the whole team get to see your kind comments, thank you so much.

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Review from R R (Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is very good in every way if the person needs this high degree of care or just enjoys it. The staff are very kind. The food is very good too.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your review of our home and your very kind comments. I will make sure the team sees your feedback.

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Review from K W (Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to provide such a glowing review for our home.

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Review from M B (Respite Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I stayed at Upton Mill, Tetbury for two weeks, following her minor stroke. Because of our ages, we had been locked down since March. For a new home, only open recently, the staff were well trained and the Covid precautions well applied. We were very comfortable and made welcome. The premises
were immaculate and not institutional in any way. The facilities were excellent, the menus varied and the food good. We were very happy with our stay at Upton Mill.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to review our home. I will share your comments with the team and we hope to see you at one of our events in the not too distant future.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Upton Mill Care Home is calculated as follows: ( (255 Excellents x 5) + (94 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 370 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.


I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.


I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.


I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.


Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym

Kym Wagstaff

Job Title: Deputy Manager Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Correna

Correna Reed

Job Title: Client Services Manager Joined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.


I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.


I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.


I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

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