
we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...
Care Provided by Upton Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Mill Care Home for full pricing details and T&Cs.
Contact Upton Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Alyson Day(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Upton Mill Care Home Reviews (116)
Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years.
Over all time Upton Mill Care Home has 116 reviews.
After several visits to Upton Mill to visit my mum. I have found from the minute I walked in, that the staff are lovely and very caring. Beautiful hall cleaned facilities, lovely rooms. Very reassuring that my mum is in a safe and well run home. In general a very happy and friendly atmosphere would highly recommend.
Thank you for taking the time to leave such a wonderful review. I look forward to sharing your feedback with our team.
I needed to get some respite care for my elderly mother. The manager and CSM were brilliant in their advice, professionalism, calmness and support. We were so lucky that a room was immediately available, and within 3 days of my initial contact, my mother was able to move in. Her care has enabled her to come back home to live, although I would have dearly loved her to stay as a permanent resident to enjoy a far higher quality of life than she now has.
Thank you for sharing a kind review of Upton Mill. It's heartwarming to know that your mother was able to return home after her stay with us. We appreciate your kind words and hope that, should you need us again in the future, we can support you and your family once more.
Very impressed with everything connected with the care home. The staff are extremely friendly, professional and caring. The accommodation and facilities are fantastic. Everywhere is clean and well looked after.
Thank you for taking the time to leave a review of Upton Mill. We really appreciate your kind words!
My grandfather loves the staff here; he feels safe, genuinely listened to, and is treated with so much dignity. The nursing care is amazing, the activities are fun and engaging, and the food is a solid 5 stars! I wouldn't hesitate to recommend Upton to any family looking for the best care for their loved ones.
Thank you for your kind words, Jolene. It is our pleasure to care for your grandfather and we are delighted that you are all so happy here with us at Upton Mill. I look forward to sharing your feedback with the team, who I am sure will be thrilled.
Our experience could not have been better in difficult circumstances. I would particularly praise Teresa on reception and Correna, the manager for exceptional service. Our father went in for respite care with a plan to become permanent. A health crisis meant he only stayed a few days before dying in hospital. The home was incredibly flexible and supportive.
Thank you for taking the time to leave a review of Upton Mill during such a challenging time. We're deeply sorry, and we want you to know that our thoughts are with you and your family. It's heartwarming to hear that Teresa and Correna made a positive impact during your father's stay with us. If there's anything more we can do for you or your family, please don't hesitate to reach out.
My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well maintained. in fact, everything is very clean and tidy. Most of all , the staff are very friendly and kind and helpful
Thank you for taking the time to leave a kind review of Upton Mill. We really appreciate your positive thoughts.
My mum is currently on respite and will be going permanent soon, I was so weary of my mum going into a home but Upton Mill really put my mind at ease with everything, the staff are amazing in every way and I feel like they are my other little family already and my mum absolutely loves it there as we were so sure she wouldn't like it but they have all made her feel so welcome and I can start to get some sleep knowing she's safe and happy.. I have been to other care homes but Upton mill stands out above all the rest of them. Highly recommended. Plus my dogs get treats and cuddles from everyone..
Thank you for your fantastic feedback. It is great to hear your mum has settled in well to life at Upton Mill. We look forward to seeing you on your next visit!
It is an amazing place would highly recommend
Thank you for taking a moment to leave us your fantastic feedback. I am glad to hear you enjoyed your time at Upton Mill while visiting your friend.
Excellent care home. The staff are so caring and responsive to my mother's needs. Her room is kept very clean and the activities are great. She is very happy here.
I am thrilled to hear your mother is happy living at Upton Mill and that you are pleased with the home too.
After visiting the home, I was pleasantly surprised by how welcoming, warm and intimate it felt. The communal areas are clean and beautifully designed, and the staff were very accommodating straight from arrival. Very happy.
Thank you for your kind review of Upton Mill, it is truly appreciated.
My Mother has been a resident for several years now and I am pleased to say that the care, compassion, dining and social events are impressive and continually being discussed and tweeked/improved at resident/relative meetings with Home Manager Alyson Day and staff to provide the best experience possible for the residents and relatives. The staff know my Mother well and all her challenges with her health and give her exemplary care, thank you.
Thank you for your kind review. We are glad to hear that your mother has enjoys her time with us and that you appreciate our care, dining and social events. Your feedback is truly valued.
My father is very happy, looking forward to his trip to Kemble Airfield. The staff are very attentive to his needs. There is always a warm welcome from the staff when we visit.
It is great to hear your father is happy living with us at Upton Mill and enjoys his trips out - it is always a pleasure to take him to Kemble Airfield! We look forward to seeing you when you visit next.
Christmas presents were given to the residents which were a nice touch, you could see someone had taken time to actually pick the presents individually. Activities have really been stepped up a notch during the last year with a large choice to choose from.
Moving a loved one into a care home is always going to be a tough decision, but knowing Dad is at Upton Mill has made it a lot more bearable.
Thank you for your shining review. It has been a joy to have your lovely dad with us these last two years, and it is incredibly rewarding to hear you are happy you chose Upton Mill.
So many activities, and a very inclusive community, mum really enjoyed the entire festive period. The staff seem to really care, and the care home is kept to immaculate standards. I would highly recommend the care home.
It is great to hear your mum enjoyed the festive period at Upton Mill and that you are happy with the quality of our home and team.
The activities staff are a breath of fresh air, always upbeat and encourage the residents to participate in the many varied activities they organise. I thoroughly enjoy joining in and being part of the 'Upton Mill Family'.
Christmas was so magical with the home resembling a 'Santas Grotto' Well done all the staff.
I particularly enjoy and am always impressed at the special days that are organised. In January The Burns Night celebrations were superb. Most impressive is the way the home engage with the community especially the children
Thank you for your incredible feedback! It is great to hear such positive words about our home and team, and I am glad to hear you enjoyed our recent celebrations.
Upton Mill has given us the opportunity as a family for mum to have 24hrs care like in her own room given her the feeling of independence but the security of knowing people are around. Staff have a good understanding of mum's needs (dementia) & go above & beyond. When mum came to Upton Mill she thought it was a hotel & very posh!
Thank you for your lovely feedback. I am glad to hear your mum feels secure at Upton Mill and that you are confident her needs are understood and met.
My mother, diagnosed with dementia & Alzheimer's, moved in to Upton Mill 1st Dec 2025. She was welcomed with a beautiful room, lovely meals and plenty of company. Loneliness had been a big issue along with care needs and all staff have professionally supported a transition to Upton Mill.
Thank you for your feedback. It is great to hear our team have been able to support your mother throughout her transition into our home.
Since visiting Upton Mill my view on care homes has changed. Upton Mill never fails to surprise. The effort they put into looking after the residents is second to none. I've seen a few residents have their 100th birthday at Upton and all I can say is wow. Just wonderful! The care home is so clean with great facilities and entertainment, the food looks great and the staff are so helpful & caring. Not afraid to get old now.
Thank you for leaving such an inspiring review! We care for our residents dearly, so it fills me with pride to see this noticed.
Lovely supportive staff and lots of activities for residents. Nurses and carers know my father well and are always ready to help and advise
Thank you for your feedback. It is great to hear you are happy with our home and team.
Julie loved it and it was such a treat at Christmas.
The experience here, the atmosphere, the care and kindness I couldn't speak more highly of.
Thank you for your wonderful review. I am thrilled to hear you enjoyed your visit and that your aunt was pleased with her surprise!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (1)
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 14 Jul 2026
We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...
- 26 Jun 2026
Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...
- 24 Aug 2026Organiser: Upton Mill Care Home
Awards / Recognitions (18)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 13 Jul 2026Recipient: Upton Mill Care Home
- 30 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Upton Mill Care Home.
Meet the Team (9)

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.
I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.
I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.
Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.
I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.
I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.
I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.
I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.
I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.
To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.
In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.
I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.
I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.
In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.
In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.
Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -more info.