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Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury, Gloucestershire GL8 8FH
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we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)
Upton Mill Care Home, Tetbury
Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)
Upton Mill Care Home, Tetbury
I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)
Upton Mill Care Home, Tetbury

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...  

Care Provided by Upton Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,790N/A
Nursing CareFrom £2,045N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alyson Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (116)

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9.8

Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years. Over all time Upton Mill Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Lee H (Son of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

After several visits to Upton Mill to visit my mum. I have found from the minute I walked in, that the staff are lovely and very caring. Beautiful hall cleaned facilities, lovely rooms. Very reassuring that my mum is in a safe and well run home. In general a very happy and friendly atmosphere would highly recommend.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave such a wonderful review. I look forward to sharing your feedback with our team.

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Review from S S (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card
Overall Experience

I needed to get some respite care for my elderly mother. The manager and CSM were brilliant in their advice, professionalism, calmness and support. We were so lucky that a room was immediately available, and within 3 days of my initial contact, my mother was able to move in. Her care has enabled her to come back home to live, although I would have dearly loved her to stay as a permanent resident to enjoy a far higher quality of life than she now has.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for sharing a kind review of Upton Mill. It's heartwarming to know that your mother was able to return home after her stay with us. We appreciate your kind words and hope that, should you need us again in the future, we can support you and your family once more.

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Review from R C (Friend of Resident) published on 19 March 2026 Submitted via Website
Overall Experience

Very impressed with everything connected with the care home. The staff are extremely friendly, professional and caring. The accommodation and facilities are fantastic. Everywhere is clean and well looked after.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a review of Upton Mill. We really appreciate your kind words!

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Review from Jolene N (Granddaughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
Upton Care Home is truly exceptional. The facility is spotless and tidy, but it's the atmosphere that really stands out-it is so friendly and welcoming.

My grandfather loves the staff here; he feels safe, genuinely listened to, and is treated with so much dignity. The nursing care is amazing, the activities are fun and engaging, and the food is a solid 5 stars! I wouldn't hesitate to recommend Upton to any family looking for the best care for their loved ones.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind words, Jolene. It is our pleasure to care for your grandfather and we are delighted that you are all so happy here with us at Upton Mill. I look forward to sharing your feedback with the team, who I am sure will be thrilled.

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Review from Ben C (Son of Resident) published on 12 March 2026 Submitted via Postal Card
Overall Experience

Our experience could not have been better in difficult circumstances. I would particularly praise Teresa on reception and Correna, the manager for exceptional service. Our father went in for respite care with a plan to become permanent. A health crisis meant he only stayed a few days before dying in hospital. The home was incredibly flexible and supportive.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a review of Upton Mill during such a challenging time. We're deeply sorry, and we want you to know that our thoughts are with you and your family. It's heartwarming to hear that Teresa and Correna made a positive impact during your father's stay with us. If there's anything more we can do for you or your family, please don't hesitate to reach out.

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Review from Tracy h (Stepdaughter of Resident) published on 26 February 2026 Submitted via Website
Overall Experience

My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well maintained. in fact, everything is very clean and tidy. Most of all , the staff are very friendly and kind and helpful

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of Upton Mill. We really appreciate your positive thoughts.

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Review from S H (Daughter of Resident) published on 24 February 2026 Submitted via Website
Overall Experience

My mum is currently on respite and will be going permanent soon, I was so weary of my mum going into a home but Upton Mill really put my mind at ease with everything, the staff are amazing in every way and I feel like they are my other little family already and my mum absolutely loves it there as we were so sure she wouldn't like it but they have all made her feel so welcome and I can start to get some sleep knowing she's safe and happy.. I have been to other care homes but Upton mill stands out above all the rest of them. Highly recommended. Plus my dogs get treats and cuddles from everyone..

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic feedback. It is great to hear your mum has settled in well to life at Upton Mill. We look forward to seeing you on your next visit!

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Review from E M (Friend of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
Recently visited a friend and I'm Really pleased my friend is here, there are lovely friendly staff and very welcoming, facilities are fabulous and very clean,

It is an amazing place would highly recommend

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your fantastic feedback. I am glad to hear you enjoyed your time at Upton Mill while visiting your friend.

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Review from S L (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card
Overall Experience

Excellent care home. The staff are so caring and responsive to my mother's needs. Her room is kept very clean and the activities are great. She is very happy here.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

I am thrilled to hear your mother is happy living at Upton Mill and that you are pleased with the home too.

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Review from L B (Friend of Resident) published on 6 February 2026 Submitted via Website
Overall Experience

After visiting the home, I was pleasantly surprised by how welcoming, warm and intimate it felt. The communal areas are clean and beautifully designed, and the staff were very accommodating straight from arrival. Very happy.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind review of Upton Mill, it is truly appreciated.

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Review from J J (Daughter of Resident) published on 6 February 2026 Submitted via Website
Overall Experience

My Mother has been a resident for several years now and I am pleased to say that the care, compassion, dining and social events are impressive and continually being discussed and tweeked/improved at resident/relative meetings with Home Manager Alyson Day and staff to provide the best experience possible for the residents and relatives. The staff know my Mother well and all her challenges with her health and give her exemplary care, thank you.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind review. We are glad to hear that your mother has enjoys her time with us and that you appreciate our care, dining and social events. Your feedback is truly valued.

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Review from L W (Son of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

My father is very happy, looking forward to his trip to Kemble Airfield. The staff are very attentive to his needs. There is always a warm welcome from the staff when we visit.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear your father is happy living with us at Upton Mill and enjoys his trips out - it is always a pleasure to take him to Kemble Airfield! We look forward to seeing you when you visit next.

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Review from Gary W (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
Dad has been a resident here for nearly two years. During this time the home has improved on what was already a very high standard and must now be ranked among the best. The staff are always very friendly, nothing is too much trouble, and they all have a good positive attitude. The food is of a high standard with a good variety served in a very well laid out restaurant area. Christmas entertainment was very good with a large amount of activities taking place to keep everybody happy and feel in the festive mood.
Christmas presents were given to the residents which were a nice touch, you could see someone had taken time to actually pick the presents individually. Activities have really been stepped up a notch during the last year with a large choice to choose from.

Moving a loved one into a care home is always going to be a tough decision, but knowing Dad is at Upton Mill has made it a lot more bearable.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your shining review. It has been a joy to have your lovely dad with us these last two years, and it is incredibly rewarding to hear you are happy you chose Upton Mill.

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Review from Ian S (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

So many activities, and a very inclusive community, mum really enjoyed the entire festive period. The staff seem to really care, and the care home is kept to immaculate standards. I would highly recommend the care home.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear your mum enjoyed the festive period at Upton Mill and that you are happy with the quality of our home and team.

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Review from Julia W (Relative of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
I can't praise the home enough! The level of nursing care is extremely good, the friendliness and efficiency of all the staff is wonderful. The receptionists are so welcoming they make you feel cared for. Nothing is too much effort for them including a friendly chat, ensuring you feel listened too and being there for the residents and guests in the Bistro. I'm certain they do the job of 2 people as they always have so much to do, but always with a smile.
The activities staff are a breath of fresh air, always upbeat and encourage the residents to participate in the many varied activities they organise. I thoroughly enjoy joining in and being part of the 'Upton Mill Family'.
Christmas was so magical with the home resembling a 'Santas Grotto' Well done all the staff.

I particularly enjoy and am always impressed at the special days that are organised. In January The Burns Night celebrations were superb. Most impressive is the way the home engage with the community especially the children

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your incredible feedback! It is great to hear such positive words about our home and team, and I am glad to hear you enjoyed our recent celebrations.

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Review from Michele H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Upton Mill has given us the opportunity as a family for mum to have 24hrs care like in her own room given her the feeling of independence but the security of knowing people are around. Staff have a good understanding of mum's needs (dementia) & go above & beyond. When mum came to Upton Mill she thought it was a hotel & very posh!

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your lovely feedback. I am glad to hear your mum feels secure at Upton Mill and that you are confident her needs are understood and met.

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Review from T L (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

My mother, diagnosed with dementia & Alzheimer's, moved in to Upton Mill 1st Dec 2025. She was welcomed with a beautiful room, lovely meals and plenty of company. Loneliness had been a big issue along with care needs and all staff have professionally supported a transition to Upton Mill.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. It is great to hear our team have been able to support your mother throughout her transition into our home.

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Review from Isabelle S (Friend of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Since visiting Upton Mill my view on care homes has changed. Upton Mill never fails to surprise. The effort they put into looking after the residents is second to none. I've seen a few residents have their 100th birthday at Upton and all I can say is wow. Just wonderful! The care home is so clean with great facilities and entertainment, the food looks great and the staff are so helpful & caring. Not afraid to get old now.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for leaving such an inspiring review! We care for our residents dearly, so it fills me with pride to see this noticed.

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Review from Deborah R (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Lovely supportive staff and lots of activities for residents. Nurses and carers know my father well and are always ready to help and advise

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. It is great to hear you are happy with our home and team.

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Review from J H (Niece of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience
It was wonderful this afternoon visiting my aunt. The staff couldn't have been more kind and friendly. We had a delicious lunch together and then a fabulous surprise, Charlie organised it as she knows Julie was a ballet dancer.
Julie loved it and it was such a treat at Christmas.

The experience here, the atmosphere, the care and kindness I couldn't speak more highly of.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your wonderful review. I am thrilled to hear you enjoyed your visit and that your aunt was pleased with her surprise!

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (1)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 14 Jul 2026

    We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...

  • 26 Jun 2026

    Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Upton Mill Care Home.

Meet the Team (9)

Alyson Day
Alyson DayJob Title:Home ManagerJoined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.

I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.

I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.

I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.

Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym Wagstaff
Kym WagstaffJob Title:Deputy ManagerJoined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.

I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.

I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Kirstie Rogers
Kirstie RogersJob Title:Non-Clinical Deputy ManagerJoined: 2020

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.

I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.

I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.

I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Correna Reed
Correna ReedJob Title:Client Services ManagerJoined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.

I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.

I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.

I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Charles Dyer
Charles DyerJob Title:Activities and Wellbeing CoordinatorJoined: 2023

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.

In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.

To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.

In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Sarah O'Donnell
Sarah O'DonnellJob Title:Head ChefJoined: 2025

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.

I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.

I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.

I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Liz Smart
Liz SmartJob Title:Clinical Specialist NurseJoined: 2025

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.

I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.

In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Issie Sallows
Issie SallowsJob Title:Home AdministratorJoined: 2025

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.

My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.

In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Brenda Minal
Brenda MinalJob Title:Head HousekeeperJoined: 2020

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.

I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.

Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.

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