
we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.
Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.
Care Provided by Upton Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Upton Mill Care Home to confirm what's included and get a personalised quote:
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Mill Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Alyson Day (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Upton Mill Care Home Reviews (120)
Upton Mill Care Home has a Review Score of 9.8 (9.798) out of 10, based on 85 reviews in the last 2 years.
Over all time Upton Mill Care Home has 120 reviews.
Although only staying for a few days Mum was very quickly brought into the community and made to feel...
Although only staying for a few days Mum was very quickly brought into the community and made to feel very welcome and as "at home" as possible. Mum has now been diagnosed with mild dementia, so it was important that the right level of care was provided. The care staff at Upton Mill were very professional in ascertaining her needs and putting an effective care plan in place. The plan allowed Mum to recover from her hospital stay sufficiently to return home.
It was pleasing to hear Mum praise everyone, the nursing staff, the cleaning team, the catering team and the activities team. The only people she didn't really interact much with day to day were the admin team, but my sister and I can't praise them enough either. So helpful. Everyone.
I would highly recommend Upton Mill.
Thank you for providing such positive feedback. I am glad to hear we were able to assist with your mum's recovery. Please do visit us for coffee and a catch up soon!
Really impressed. The facilities are great and everywhere is always clean and tidy. The staff are friendly and care for their residents extremely well. More than happy with Upton Mill. Would definitely recommend
Really impressed. The facilities are great and everywhere is always clean and tidy. The staff are friendly and care for their residents extremely well. More than happy with Upton Mill. Would definitely recommend
Thank you for your five-star feedback. It is great to hear you are impressed with our home and would recommend us to others.
i visited a family friend who is currently in having some respite care. what i was expecting and who i saw was very different. the home is stunning, staff friendly and the atmosphere was really lovely. Definitely would recommend it if people asked.
i visited a family friend who is currently in having some respite care. what i was expecting and who i saw was very different. the home is stunning, staff friendly and the atmosphere was really lovely. Definitely would recommend it if people asked.
Thank you for taking the time to leave a kind review of Upton Mill. We are pleased to hear that you feel so positively about our home. Please know you are always welcome to pop in for a cup of tea!
I can only give high praise for the help and care that Upton Mill have shown in organising my mother's move into care during a very stressful time. Extremely professional with a very friendly approach. The home is always clean and welcoming for visitors, we are only a few weeks in and mum is...
I can only give high praise for the help and care that Upton Mill have shown in organising my mother's move into care during a very stressful time. Extremely professional with a very friendly approach. The home is always clean and welcoming for visitors, we are only a few weeks in and mum is settling into what she described today as a very busy life. All the staff are absolutely lovely, bringing a lot of joy to everyone.
Thank you for taking the time to leave such a thoughtful review of Upton Mill. We truly appreciate your kind words and we're delighted to hear that your mother is settling in and enjoying her new life with us. Please know we're here to support you and your family during this transition with anything you need.
On visiting my grandmother on several occasions. I have found Upton Mill, to be well run with lovely facilities for both residents and visitors. All the staff are exceptional, kind, caring and so helpful. I feel confident after each visit, my grandmother is safe and well looked after.
On visiting my grandmother on several occasions. I have found Upton Mill, to be well run with lovely facilities for both residents and visitors. All the staff are exceptional, kind, caring and so helpful. I feel confident after each visit, my grandmother is safe and well looked after.
Thank you for your kind words, we are delighted that your grandmother is happy here at Upton Mill.
After several visits to Upton Mill to visit my mum. I have found from the minute I walked in, that the staff are lovely and very caring. Beautiful hall cleaned facilities, lovely rooms. Very reassuring that my mum is in a safe and well run home. In general a very happy and friendly atmosphere would...
After several visits to Upton Mill to visit my mum. I have found from the minute I walked in, that the staff are lovely and very caring. Beautiful hall cleaned facilities, lovely rooms. Very reassuring that my mum is in a safe and well run home. In general a very happy and friendly atmosphere would highly recommend.
Thank you for taking the time to leave such a wonderful review. I look forward to sharing your feedback with our team.
I needed to get some respite care for my elderly mother. The manager and CSM were brilliant in their advice, professionalism, calmness and support. We were so lucky that a room was immediately available, and within 3 days of my initial contact, my mother was able to move in. Her care has enabled...
I needed to get some respite care for my elderly mother. The manager and CSM were brilliant in their advice, professionalism, calmness and support. We were so lucky that a room was immediately available, and within 3 days of my initial contact, my mother was able to move in. Her care has enabled her to come back home to live, although I would have dearly loved her to stay as a permanent resident to enjoy a far higher quality of life than she now has.
Thank you for sharing a kind review of Upton Mill. It's heartwarming to know that your mother was able to return home after her stay with us. We appreciate your kind words and hope that, should you need us again in the future, we can support you and your family once more.
Very impressed with everything connected with the care home. The staff are extremely friendly, professional and caring. The accommodation and facilities are fantastic. Everywhere is clean and well looked after.
Very impressed with everything connected with the care home. The staff are extremely friendly, professional and caring. The accommodation and facilities are fantastic. Everywhere is clean and well looked after.
Thank you for taking the time to leave a review of Upton Mill. We really appreciate your kind words!
My grandfather loves the staff here; he feels safe, genuinely listened to, and is treated with so much dignity. The nursing care is amazing, the...
My grandfather loves the staff here; he feels safe, genuinely listened to, and is treated with so much dignity. The nursing care is amazing, the activities are fun and engaging, and the food is a solid 5 stars! I wouldn't hesitate to recommend Upton to any family looking for the best care for their loved ones.
Thank you for your kind words, Jolene. It is our pleasure to care for your grandfather and we are delighted that you are all so happy here with us at Upton Mill. I look forward to sharing your feedback with the team, who I am sure will be thrilled.
Our experience could not have been better in difficult circumstances. I would particularly praise Teresa on reception and Correna, the manager for exceptional service. Our father went in for respite care with a plan to become permanent. A health crisis meant he only stayed a few days before dying...
Our experience could not have been better in difficult circumstances. I would particularly praise Teresa on reception and Correna, the manager for exceptional service. Our father went in for respite care with a plan to become permanent. A health crisis meant he only stayed a few days before dying in hospital. The home was incredibly flexible and supportive.
Thank you for taking the time to leave a review of Upton Mill during such a challenging time. We're deeply sorry, and we want you to know that our thoughts are with you and your family. It's heartwarming to hear that Teresa and Correna made a positive impact during your father's stay with us. If there's anything more we can do for you or your family, please don't hesitate to reach out.
My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well maintained. in fact, everything is very clean and tidy. Most of all , the staff are very friendly and kind and helpful
My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well maintained. in fact, everything is very clean and tidy. Most of all , the staff are very friendly and kind and helpful
Thank you for taking the time to leave a kind review of Upton Mill. We really appreciate your positive thoughts.
My mum is currently on respite and will be going permanent soon, I was so weary of my mum going into a home but Upton Mill really put my mind at ease with everything, the staff are amazing in every way and I feel like they are my other little family already and my mum absolutely loves it there as...
My mum is currently on respite and will be going permanent soon, I was so weary of my mum going into a home but Upton Mill really put my mind at ease with everything, the staff are amazing in every way and I feel like they are my other little family already and my mum absolutely loves it there as we were so sure she wouldn't like it but they have all made her feel so welcome and I can start to get some sleep knowing she's safe and happy.. I have been to other care homes but Upton mill stands out above all the rest of them. Highly recommended. Plus my dogs get treats and cuddles from everyone..
Thank you for your fantastic feedback. It is great to hear your mum has settled in well to life at Upton Mill. We look forward to seeing you on your next visit!
It is an amazing place would highly recommend
It is an amazing place would highly recommend
Thank you for taking a moment to leave us your fantastic feedback. I am glad to hear you enjoyed your time at Upton Mill while visiting your friend.
Excellent care home. The staff are so caring and responsive to my mother's needs. Her room is kept very clean and the activities are great. She is very happy here.
Excellent care home. The staff are so caring and responsive to my mother's needs. Her room is kept very clean and the activities are great. She is very happy here.
I am thrilled to hear your mother is happy living at Upton Mill and that you are pleased with the home too.
After visiting the home, I was pleasantly surprised by how welcoming, warm and intimate it felt. The communal areas are clean and beautifully designed, and the staff were very accommodating straight from arrival. Very happy.
After visiting the home, I was pleasantly surprised by how welcoming, warm and intimate it felt. The communal areas are clean and beautifully designed, and the staff were very accommodating straight from arrival. Very happy.
Thank you for your kind review of Upton Mill, it is truly appreciated.
My Mother has been a resident for several years now and I am pleased to say that the care, compassion, dining and social events are impressive and continually being discussed and tweeked/improved at resident/relative meetings with Home Manager Alyson Day and staff to provide the best experience...
My Mother has been a resident for several years now and I am pleased to say that the care, compassion, dining and social events are impressive and continually being discussed and tweeked/improved at resident/relative meetings with Home Manager Alyson Day and staff to provide the best experience possible for the residents and relatives. The staff know my Mother well and all her challenges with her health and give her exemplary care, thank you.
Thank you for your kind review. We are glad to hear that your mother has enjoys her time with us and that you appreciate our care, dining and social events. Your feedback is truly valued.
My father is very happy, looking forward to his trip to Kemble Airfield. The staff are very attentive to his needs. There is always a warm welcome from the staff when we visit.
My father is very happy, looking forward to his trip to Kemble Airfield. The staff are very attentive to his needs. There is always a warm welcome from the staff when we visit.
It is great to hear your father is happy living with us at Upton Mill and enjoys his trips out - it is always a pleasure to take him to Kemble Airfield! We look forward to seeing you when you visit next.
Dad has been a resident here for nearly two years. During this time the home has improved on what was already a very high standard and must now be ranked among the best. The staff are always very friendly, nothing is too much trouble, and they all have a good positive attitude. The food is of a...
Christmas presents were given to the residents which were a nice touch, you could see someone had taken time to actually pick the presents individually. Activities have really been stepped up a notch during the last year with a large choice to choose from.
Moving a loved one into a care home is always going to be a tough decision, but knowing Dad is at Upton Mill has made it a lot more bearable.
Thank you for your shining review. It has been a joy to have your lovely dad with us these last two years, and it is incredibly rewarding to hear you are happy you chose Upton Mill.
So many activities, and a very inclusive community, mum really enjoyed the entire festive period. The staff seem to really care, and the care home is kept to immaculate standards. I would highly recommend the care home.
So many activities, and a very inclusive community, mum really enjoyed the entire festive period. The staff seem to really care, and the care home is kept to immaculate standards. I would highly recommend the care home.
It is great to hear your mum enjoyed the festive period at Upton Mill and that you are happy with the quality of our home and team.
I can't praise the home enough! The level of nursing care is extremely good, the friendliness and efficiency of all the staff is wonderful. The receptionists are so welcoming they make you feel cared for. Nothing is too much effort for them including a friendly chat, ensuring you feel listened too...
The activities staff are a breath of fresh air, always upbeat and encourage the residents to participate in the many varied activities they organise. I thoroughly enjoy joining in and being part of the 'Upton Mill Family'.
Christmas was so magical with the home resembling a 'Santas Grotto' Well done all the staff.
I particularly enjoy and am always impressed at the special days that are organised. In January The Burns Night celebrations were superb. Most impressive is the way the home engage with the community especially the children
Thank you for your incredible feedback! It is great to hear such positive words about our home and team, and I am glad to hear you enjoyed our recent celebrations.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (1)
- 01 Oct 2026
We were thrilled to host our coffee morning in aid of Macmillan Cancer Support to support the life-changing work they do for people affected by cancer. There were plenty of...
- 01 Sep 2026
We enjoyed a wonderful minibus trip from our home to Weston-super-Mare this month! This trip stood out to all, as we had a lovely walk along the promenade to the...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 09 Nov 2026Organiser: Upton Mill Care Home
Awards / Recognitions (18)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 13 Jul 2026Recipient: Upton Mill Care Home
- 30 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Upton Mill Care Home.
Meet the Team (9)

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have...
Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.
I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.
I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.
Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have...
Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.
I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old,...
Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.
I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.
I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified...
Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.
I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.
I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of...
Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.
To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.
In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in...
Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.
I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.
I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career,...
Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.
In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative...
Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.
In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a...
Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.
Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -what an Enhanced Service includes.