
we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)

Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)

I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...
Care Provided by Upton Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Mill Care Home for full pricing details and T&Cs.
Contact Upton Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Alyson Day(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Upton Mill Care Home Reviews (116)
Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years.
Over all time Upton Mill Care Home has 116 reviews.
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on board, and if you ever wish to discuss these further then please do get in touch.
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
Thank you for your complimentary feedback of our team and home.
Upton Mill is a great home. You will always be greeted with a genuine smile, all staff are very helpful and nothing is too much trouble. All areas are spotlessly clean and the food is to a very high standard. Activities are given a lot of thought and it is really good to see everyone mixing and enjoying themselves. Recently my father had a birthday and we reserved a dedicated room for such events. We were able to decorate it with balloons, banner and a cake. A three course meal was served to a total of ten guests which made his birthday a great family occasion.
Thank you for your lovely feedback. It was our pleasure to help celebrate your father's birthday. I am glad to hear you enjoyed yourselves.
The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.
It was a joy to celebrate your mother's birthday with her!
The activities were not of interest to me because I was only short stay and had my own visitors.
There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.
Thank you for your fantastic feedback. I am glad to hear you felt well cared for and that we were able to assist you with your recovery. Please do come and visit us for coffee and a catch up soon!
Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.
It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.
Very pleasant. The staff are very caring.
Thank you for taking a moment to leave us your positive feedback.
Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.
Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.
My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.
It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.
Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.
I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!
My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and as a family, we are very happy with his care.
I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.
I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!
Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.
My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.
I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!
As a first-time resident, I was made to feel very welcome by the friendly staff.
I am thrilled to hear you feel welcome at Upton Mill.
Having no previous experience of a care home, we found Upton Mill Care Home to be a happy, well organised and friendly place to stay for 3-4 weeks respite care, including physio, in my case. Somewhat restricted to my room, I only had lunch in the dining room once but all meals brought to my room were good, tasty and nourishing. Response to the call button was excellent. If i may comment on one possible short coming, that was the lack of direct light for reading when confined to the bed, either wall-mounted or standard lamp might work.
I am glad to hear you enjoyed your stay with us and that we were able to provide the care you required. We will certainly take your feedback about lighting into consideration. Please do not hesitate to visit us for coffee, cake and a catch-up soon!
Mum and Dad are both residents at Upton Mill. The staff all go above and beyond to help them.
Thank you for taking a moment to leave us a review. It is a pleasure to have your mum and dad with us.
I can thoroughly recommend Upton Mill to anyone looking for a lovely care home.
It is fantastic to hear that your mum, despite her initial resistance, has now settled into life in our home and is enjoying the activities on offer.
We highly recommend Upton Mill Care Home in Tetbury.
Thank you for your five-star recommendation. I will be sure to share your kind words with the rest of the team.
The food is very good more like a restaurant and all dietary needs are catered for.
The home is very clean and kept to a high standard.
All rooms are en-suite and very spacious, you can bring your personal items to make them more personalised.
Care reviews happen yearly but you are updated with any concerns regularly and also they have a resident of the day where you get a call asking if you have any concerns and they also speak with the resident.
Activities are daily and have improved during the last year.
Thank you for your fantastic review. It fills me with pride to hear your mother has enjoyed the previous four years with us and that we have met your expectations throughout that time. I will be sure to share your feedback with the rest of the team.
All your reception staff are outstanding. First impressions are so important.
Thank you for your kind words. You are right, first impressions are key, which is why we work hard to ensure everybody who visits our home gets a warm welcome. I will be sure to pass your feedback on to our reception team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (1)
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 14 Jul 2026
We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...
- 26 Jun 2026
Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...
- 24 Aug 2026Organiser: Upton Mill Care Home
Awards / Recognitions (18)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 13 Jul 2026Recipient: Upton Mill Care Home
- 30 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Upton Mill Care Home.
Meet the Team (9)

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.
I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.
I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.
I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.
Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.
I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.
I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.
I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.
I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.
I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.
I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.
I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.
I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.
In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.
To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.
In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.
I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.
I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.
I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.
I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.
In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.
My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.
In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.
I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.
Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -more info.