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Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury, Gloucestershire GL8 8FH
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we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)
Upton Mill Care Home, Tetbury
Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)
Upton Mill Care Home, Tetbury
I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)
Upton Mill Care Home, Tetbury

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...  

Care Provided by Upton Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,790N/A
Nursing CareFrom £2,045N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alyson Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (116)

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9.8

Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years. Over all time Upton Mill Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Jane K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on board, and if you ever wish to discuss these further then please do get in touch.

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Review from J C (Son of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your complimentary feedback of our team and home.

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Review from Gary W (Son of Resident) published on 26 June 2025 Submitted via Website
Overall Experience

Upton Mill is a great home. You will always be greeted with a genuine smile, all staff are very helpful and nothing is too much trouble. All areas are spotlessly clean and the food is to a very high standard. Activities are given a lot of thought and it is really good to see everyone mixing and enjoying themselves. Recently my father had a birthday and we reserved a dedicated room for such events. We were able to decorate it with balloons, banner and a cake. A three course meal was served to a total of ten guests which made his birthday a great family occasion.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your lovely feedback. It was our pleasure to help celebrate your father's birthday. I am glad to hear you enjoyed yourselves.

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Review from A W (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It was a joy to celebrate your mother's birthday with her!

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Review from C S (Resident / Service User) published on 2 May 2025 Submitted via Postal Card
Overall Experience
I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met.
The activities were not of interest to me because I was only short stay and had my own visitors.

There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic feedback. I am glad to hear you felt well cared for and that we were able to assist you with your recovery. Please do come and visit us for coffee and a catch up soon!

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Review from R G (Son of Resident) published on 11 March 2025 Submitted via Postal Card
Overall Experience

Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.

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Review from Audrey (Resident / Service User) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Very pleasant. The staff are very caring.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.

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Review from J T (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card
Overall Experience

Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.

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Review from G W (Husband of Resident) published on 7 February 2025 Submitted via Postal Card
Overall Experience

My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.

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Review from Priscilla C (Respite Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!

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Review from A W (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and as a family, we are very happy with his care.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.

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Review from M M (Son of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.

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Review from R H (Son of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!

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Review from M B (Resident / Service User) published on 23 January 2025 Submitted via Postal Card
Overall Experience

As a first-time resident, I was made to feel very welcome by the friendly staff.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am thrilled to hear you feel welcome at Upton Mill.

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Review from Peter W (Respite Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Having no previous experience of a care home, we found Upton Mill Care Home to be a happy, well organised and friendly place to stay for 3-4 weeks respite care, including physio, in my case. Somewhat restricted to my room, I only had lunch in the dining room once but all meals brought to my room were good, tasty and nourishing. Response to the call button was excellent. If i may comment on one possible short coming, that was the lack of direct light for reading when confined to the bed, either wall-mounted or standard lamp might work.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad to hear you enjoyed your stay with us and that we were able to provide the care you required. We will certainly take your feedback about lighting into consideration. Please do not hesitate to visit us for coffee, cake and a catch-up soon!

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Review from V G (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Mum and Dad are both residents at Upton Mill. The staff all go above and beyond to help them.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review. It is a pleasure to have your mum and dad with us.

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Review from S P (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience
Mum has been a resident at Upton Mill for over 3 years. Throughout that time, she has received excellent care and kindness. She never wanted to have to move into care, but now she looks on her room as home. Aged 98, she still enjoys many of the activities available, especially sing a-longs and has made new friends amongst the other residents.

I can thoroughly recommend Upton Mill to anyone looking for a lovely care home.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

It is fantastic to hear that your mum, despite her initial resistance, has now settled into life in our home and is enjoying the activities on offer.

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Review from K N (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card
Overall Experience
The best thing we ever did for/with Mum, who is cared for, happy, thriving and making friends. The staff from reception, housekeeping, cleaning, nursing and management, including all support teams are totally committed and truly give their all to keeping all the residents safe with dignity and to helping residents and families feel at home and welcome. Peace of mind for all of us.

We highly recommend Upton Mill Care Home in Tetbury.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your five-star recommendation. I will be sure to share your kind words with the rest of the team.

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Review from S S (Daughter-in-law of Resident) published on 9 January 2025 Submitted via Website
Overall Experience
Mother-in-law, 96 years old, has been a resident since April 2021. She moved from another home that closed. We chose Upton Mill due to being in the same area and was a new, purpose-built home which met all her needs at the time and moving forward in her dementia journey. The Manager and Deputy are very visible within the home and very approachable at all times. The home is very welcoming with a friendly reception, all the staff are friendly, approachable and very caring even when under pressure.
The food is very good more like a restaurant and all dietary needs are catered for.
The home is very clean and kept to a high standard.
All rooms are en-suite and very spacious, you can bring your personal items to make them more personalised.
Care reviews happen yearly but you are updated with any concerns regularly and also they have a resident of the day where you get a call asking if you have any concerns and they also speak with the resident.

Activities are daily and have improved during the last year.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your fantastic review. It fills me with pride to hear your mother has enjoyed the previous four years with us and that we have met your expectations throughout that time. I will be sure to share your feedback with the rest of the team.

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Review from C P (Friend of Resident) published on 21 November 2024 Submitted via Postal Card
Overall Experience

All your reception staff are outstanding. First impressions are so important.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your kind words. You are right, first impressions are key, which is why we work hard to ensure everybody who visits our home gets a warm welcome. I will be sure to pass your feedback on to our reception team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (1)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 14 Jul 2026

    We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...

  • 26 Jun 2026

    Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Upton Mill Care Home.

Meet the Team (9)

Alyson Day
Alyson DayJob Title:Home ManagerJoined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.

I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.

I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.

I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.

Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym Wagstaff
Kym WagstaffJob Title:Deputy ManagerJoined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.

I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.

I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Kirstie Rogers
Kirstie RogersJob Title:Non-Clinical Deputy ManagerJoined: 2020

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.

I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.

I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.

I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Correna Reed
Correna ReedJob Title:Client Services ManagerJoined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.

I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.

I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.

I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Charles Dyer
Charles DyerJob Title:Activities and Wellbeing CoordinatorJoined: 2023

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.

In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.

To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.

In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Sarah O'Donnell
Sarah O'DonnellJob Title:Head ChefJoined: 2025

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.

I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.

I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.

I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Liz Smart
Liz SmartJob Title:Clinical Specialist NurseJoined: 2025

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.

I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.

In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Issie Sallows
Issie SallowsJob Title:Home AdministratorJoined: 2025

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.

My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.

In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Brenda Minal
Brenda MinalJob Title:Head HousekeeperJoined: 2020

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.

I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.

Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.

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