Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH
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9.6 65 Reviews
  • Upton Mill Care Home, Tetbury
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private dining room for celebrating special family occasions with a personalised three course meal. Every bedroom is spacious, thoughtfully designed and beautifully appointed with its own private ensuite wet room. A variety of lounges and dining rooms complete the facilities on offer at the home.

Every Upton Mill resident benefits from a tailored and personalised care plan to ensure that the home meets their physical, emotional and spiritual needs, and a team of trained activities and wellbeing coordinators are on hand seven days a week to promote wellbeing through an extensive programme of optional activities, outings, hobbies and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alyson Day (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (65)

9.6

Upton Mill Care Home has a Review Score of 9.6 (9.624) out of 10, based on 31 reviews in the last 2 years.
Over all time Upton Mill Care Home has 65 reviews.

Overall Experience
  • 55
  • 8
  • 1
  • 0
  • 1
Date Published
  • 65
  • 13
  • 29
  • 31
  • 34
Reviewer Connection to Upton Mill Care Home
  • 26
  • 10
  • 8
  • 7
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Janet B (Respite Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent without exception, in all departments. Surroundings are delightful. Immediate response to any help needed by merely pressing a bell. Any very minor difficulties dealt with straight away.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

It was an absolute pleasure having you stay with us, we look forward to inviting you back to visit us when we can.

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  • Treated with Dignity
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Review from Caroline M (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respite care for my parents was arranged very quickly following my mother’s discharge from the hospital having had a stroke. It enabled us to arrange to have care in place for when they could return home. The staff were extremely helpful and friendly. The home is delightful with excellent facilities.
It was very reassuring knowing that they were in such good hands and being well cared for. A big thank you to everyone who took care of them!
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your review of Upton Mill. It was a pleasure to look after your parents, so glad we could help.

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Review from Sue D (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite COVID, the staff at this new home have worked very hard to make the move as easy as possible for my Mum and us!
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to review our home, we are very proud of how the team are working in very difficult circumstances and are so pleased to have your mother with us.

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Review from L D (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As mum was patient number one, there were clearly going to be teething problems. In the most part, these were swiftly and efficiently sorted out. The pre-admittance procedures were extremely thorough and reassuring. Mum seemed to enjoy the activities, especially her priorities being chatting, being
outside and playing cards! On discharge, Mum was grateful for the care that has been shown to her, as was I.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you for taking the time to review our home and share your experience of Upton Mill. It was an absolute pleasure to have your mother stay with us.

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Review from Valerie E (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved our elderly mother to Upton Mill in Tetbury. She has settled into new her home and is being extremely well cared for. The attention to detail by all staff is exceptional.
Upton Mill is beautifully presented, comfortable and very welcoming. We would highly recommend it to anyone considering
a move into a residential/dementia care home.
Reply from Matthew Berry, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of Upton Mill.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Value for Money
Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Upton Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Upton Mill Care Home is calculated as follows: ( (255 Excellents x 5) + (94 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 370 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Mill Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.


I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.


I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.


I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.


Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym

Kym Wagstaff

Job Title: Deputy Manager Joined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.


I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.


I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Correna

Correna Reed

Job Title: Client Services Manager Joined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.


I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.


I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.


I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

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