Submit a Review for Beckenham Park Care Home - Avery Collection
2 Roman Way, Beckenham, BR3 3FH
View full details of Beckenham Park Care Home - Avery CollectionLatest Reviews for Beckenham Park Care Home - Avery Collection
22 April 2026
Unfortunately, my experience with this care home has been very concerning. Over the past three years there have been seven different managers, with an interim manager currently in place. This constant change in leadership has been extremely unsettling for both staff and residents and has resulted in
a noticeable lack of consistency in care.
Staffing levels have frequently been insufficient, putting pressure on existing staff and impacting the quality of care provided. I was also deeply troubled to learn that staff have reportedly been told that if they raise concerns with residents' families, they could face disciplinary action. This creates a culture where issues are not openly addressed and families are not kept properly informed.
Due to the concerns for my mother's Health and Welfare, the Council Social Services recommended i remove my mother from the home which i have now done. i cannot recommend this home due to ongoing concerns surrounding care and the failure of management.
21 April 2026
This is definitely the friendliest care home I've had the pleasure to visit. My friend is very happy here and I can tell is thriving in his new environment. Much recommended. A lovely care home residents are very happy
17 November 2025
I was very happy with the care I received, everyone was friendly, polite and helpful
The food was very good, lots of snacks available.
Diabetic nurses were good
02 September 2025
My experience of Beckenham Park Care Home was excellent. As soon as you walked in you were greeted. All the staff were very helpful, friendly & always willing to help. The home is beautifully keep & very clean.
06 August 2025
The home is beautiful, very modern, well looked after; very clean, organised. I describe it to other people as being more like a 5 star hotel. The flat was great, a one bedroom flat, perfect for dad Lovely food and dining facilities. Excellent activity co-ordinators & activites that my father really
enoyed & benefited from. I thought the staff were great, from the manager to the receptionist, nurses, cleaners, lovely garden and garden maintenance, hostesses, all really friendly & helpful. Cannot fault Beckenham Park Care Home.
15 May 2025
My mother was a resident at Avery, Beckenham for 2 years 4 months and I can honestly say that during her stay she received excellent care and was treated with kindness, dignity and respect at all times. My sister and I visited most days and found all the staff friendly and helpful. When my mother
became ill (she had at this time completely lost her sight) she was cared for by all with great compassion and my sister and I received great support from all at Avery throughout a difficult and sad time.
14 March 2025
What a fabulous care home. Wonderful staff, decor is superb and very relaxing, rooms very inviting and clean and so many lovely daily activities it's hard to choose. My mother is always made very welcome and she absolutely loves staying at the home which is so reassuring.
06 February 2025
This was the second time that my father had stayed in Beckenham Park Care Home for respite care. Once again, he was cared for very well by all staff and management. The break did him the world of good and he left with a more positive attitude and feeling much better.
08 November 2024
My mother has been a resident at Beckenham Park Care Home for two years. She is now blind and needs help for just about everything. I find the staff at Beckenham Park to be excellent, from the nurses to the supervisors and carers, office staff, cleaning, catering and reception. My mother is well
cared for and often the cares just pop by her apartment for an extra visit to see her for a quick hello which brightens up her day.
I feel confident and reassured that my mother is in safe, kind hands.
05 August 2024
Beckenham Park Care Home - Avery Collection - the most beautiful surroundings, great attention to detail, everyone is very friendly, staff are amazing. My friend is safe, secure and happy and that means the world.
Thank you!
10 July 2024
My mom came to stay here and was well looked after. The staff are excellent. The receptionist is amazing.
08 July 2024
Beckenham Park Care Home is one of the most professional nursing homes I have ever encountered. The whole atmosphere is one of welcome from both the staff and the environment. Staff on the dementia unit are caring and patient, offering a high standard of care in a sometimes challenging unit.
08 July 2024
Caring and committed staff. Beautiful surroundings. Great food and a constant series of activities. My mother is very well cared for. The receptionist was knowledgeable, welcoming and was very helpful during our transition.
08 July 2024
Very pleasant, would like to come back.
18 June 2024
The care at Beckenham Park Care Home is excellent in every area of care. The one area I would mention which is unique to here is the staff. They are exceptional in the level of care they provide to every resident, treating everyone as an individual with respect, dignity and paying attention to their
individual needs. From the minute one walks in the door to be greeted by the receptionists, visitors are aware of the warmth of the place and high standards of cleanliness and care with great attention to detail.
23 February 2024
My 99-year-old father moved into Beckenham Park Care Home at the end of July 2023 and hasn't looked back. He is happy, settled and well cared for, and we can relax knowing that he is safe and his needs are met. He loves his accommodation and is learning to be looked after rather than fending for
himself and relying solely on his family. We have also been impressed with the number of activities on offer every week and seeing happy and positive staff members around the home.
13 February 2024
My aunt moved into the care home and was very reluctant to move from her home after forty-five years. However, the care, compassion, support and empathy that all the staff gave her was amazing.
As a family, we would like to thank all the staff for the care they gave on a day-to-day basis. Thank you
everyone.
19 January 2024
Nothing seems too much trouble for anybody. Staff always courteous and know residents by name.
19 January 2024
Our overall experience of Avery is excellent. My one criticism/disappointment was the lack of food back from a fairly recent diagnosis my mother received. I do think this could be improved.
19 January 2024
Overall, my experience of the care home is very favourable. The staff, on which the standard is established, are generally excellent. They are very helpful, considerate, patient and understanding of residents' problems. It is very interesting that, as a respite or temporary resident, one finds a
high level and acclaim from the permanent residents - it says a lot for the standard of the staff.
Latest Reviews for Beckenham Park Care Home - Avery Collection
22 April 2026
Unfortunately, my experience with this care home has been very concerning. Over the past three years there have been seven different managers, with an interim manager currently in place. This constant change in leadership has been extremely unsettling for both staff and residents and has resulted in
a noticeable lack of consistency in care.
Staffing levels have frequently been insufficient, putting pressure on existing staff and impacting the quality of care provided. I was also deeply troubled to learn that staff have reportedly been told that if they raise concerns with residents' families, they could face disciplinary action. This creates a culture where issues are not openly addressed and families are not kept properly informed.
Due to the concerns for my mother's Health and Welfare, the Council Social Services recommended i remove my mother from the home which i have now done. i cannot recommend this home due to ongoing concerns surrounding care and the failure of management.
21 April 2026
This is definitely the friendliest care home I've had the pleasure to visit. My friend is very happy here and I can tell is thriving in his new environment. Much recommended. A lovely care home residents are very happy
17 November 2025
I was very happy with the care I received, everyone was friendly, polite and helpful
The food was very good, lots of snacks available.
Diabetic nurses were good
02 September 2025
My experience of Beckenham Park Care Home was excellent. As soon as you walked in you were greeted. All the staff were very helpful, friendly & always willing to help. The home is beautifully keep & very clean.
06 August 2025
The home is beautiful, very modern, well looked after; very clean, organised. I describe it to other people as being more like a 5 star hotel. The flat was great, a one bedroom flat, perfect for dad Lovely food and dining facilities. Excellent activity co-ordinators & activites that my father really
enoyed & benefited from. I thought the staff were great, from the manager to the receptionist, nurses, cleaners, lovely garden and garden maintenance, hostesses, all really friendly & helpful. Cannot fault Beckenham Park Care Home.
15 May 2025
My mother was a resident at Avery, Beckenham for 2 years 4 months and I can honestly say that during her stay she received excellent care and was treated with kindness, dignity and respect at all times. My sister and I visited most days and found all the staff friendly and helpful. When my mother
became ill (she had at this time completely lost her sight) she was cared for by all with great compassion and my sister and I received great support from all at Avery throughout a difficult and sad time.
14 March 2025
What a fabulous care home. Wonderful staff, decor is superb and very relaxing, rooms very inviting and clean and so many lovely daily activities it's hard to choose. My mother is always made very welcome and she absolutely loves staying at the home which is so reassuring.
06 February 2025
This was the second time that my father had stayed in Beckenham Park Care Home for respite care. Once again, he was cared for very well by all staff and management. The break did him the world of good and he left with a more positive attitude and feeling much better.
08 November 2024
My mother has been a resident at Beckenham Park Care Home for two years. She is now blind and needs help for just about everything. I find the staff at Beckenham Park to be excellent, from the nurses to the supervisors and carers, office staff, cleaning, catering and reception. My mother is well
cared for and often the cares just pop by her apartment for an extra visit to see her for a quick hello which brightens up her day.
I feel confident and reassured that my mother is in safe, kind hands.
05 August 2024
Beckenham Park Care Home - Avery Collection - the most beautiful surroundings, great attention to detail, everyone is very friendly, staff are amazing. My friend is safe, secure and happy and that means the world.
Thank you!
10 July 2024
My mom came to stay here and was well looked after. The staff are excellent. The receptionist is amazing.
08 July 2024
Beckenham Park Care Home is one of the most professional nursing homes I have ever encountered. The whole atmosphere is one of welcome from both the staff and the environment. Staff on the dementia unit are caring and patient, offering a high standard of care in a sometimes challenging unit.
08 July 2024
Caring and committed staff. Beautiful surroundings. Great food and a constant series of activities. My mother is very well cared for. The receptionist was knowledgeable, welcoming and was very helpful during our transition.
08 July 2024
Very pleasant, would like to come back.
18 June 2024
The care at Beckenham Park Care Home is excellent in every area of care. The one area I would mention which is unique to here is the staff. They are exceptional in the level of care they provide to every resident, treating everyone as an individual with respect, dignity and paying attention to their
individual needs. From the minute one walks in the door to be greeted by the receptionists, visitors are aware of the warmth of the place and high standards of cleanliness and care with great attention to detail.
23 February 2024
My 99-year-old father moved into Beckenham Park Care Home at the end of July 2023 and hasn't looked back. He is happy, settled and well cared for, and we can relax knowing that he is safe and his needs are met. He loves his accommodation and is learning to be looked after rather than fending for
himself and relying solely on his family. We have also been impressed with the number of activities on offer every week and seeing happy and positive staff members around the home.
13 February 2024
My aunt moved into the care home and was very reluctant to move from her home after forty-five years. However, the care, compassion, support and empathy that all the staff gave her was amazing.
As a family, we would like to thank all the staff for the care they gave on a day-to-day basis. Thank you
everyone.
19 January 2024
Nothing seems too much trouble for anybody. Staff always courteous and know residents by name.
19 January 2024
Our overall experience of Avery is excellent. My one criticism/disappointment was the lack of food back from a fairly recent diagnosis my mother received. I do think this could be improved.
19 January 2024
Overall, my experience of the care home is very favourable. The staff, on which the standard is established, are generally excellent. They are very helpful, considerate, patient and understanding of residents' problems. It is very interesting that, as a respite or temporary resident, one finds a
high level and acclaim from the permanent residents - it says a lot for the standard of the staff.