Submit a Review for Hawkhurst House PAU
Cranbrook Road, Hawkhurst, Cranbrook, TN18 5EF
View full details of Hawkhurst House PAULatest Reviews for Hawkhurst House PAU
27 January 2026
First impression of home were very good. Administrative staff very pleasant and helpful care staff generally good although patients has to wait a long time when needed help and carers were sitting around chatting! Food and drinks okay but some portions small for the more hungry patients. Not a good
idea to have tall jugs which I witnessed being tipped over and contents split on a daily basis. Rooms well equipped, bedding poor quality. Cleaning in some areas not good, for example, toilet bowls, and light shades covered in cobwebs.
16 January 2026
My mother in law moved into the PAU in November from hospital and an interim home. Gail and her entire team were brilliant in helping getting her moved to HH which is now her permanent home. The care, dignity and respect she has received is outstanding and the whole environment is brilliant. Having
been quite reclusive over the past few years (not a natural thing for a former publican) she is back to her former outgoing self, knowing she is in a place of safety and security - it's the best she has looked in years.
The whole home is geared to keeping its residents as active and involved as possible with multiple areas to sit and relax in and lots of activities on a daily basis.
The room (they are all the same) is brilliant- more a bed-sit with kitchenette, definitely not just a bedroom where you are confined to (like in other homes we looked at) with its own proper sitting area so you don't feel you are visiting someone's bedroom.
Thank you to EVERYONE who is involved in caring for her
15 January 2026
Mum arrived in November to HH, she was extremely frail and traumatised by her sudden decline in health, mobility and independence. Gail and her team were incredibly supportive and with a wealth of experience and knowledge, helped mum transition into her new home gently and quickly. They have been so
kind, not only mums physical needs but also her mental needs have been cared for, Fast forward to January and mum is transformed! The rehabilitation, physio and care teams plus frequent GP service give Mum outstanding care; her suite is beautifully laid out and decorated, with not only practical needs met but mental needs considered, designed into zones so it feels more like home, her own wet room provides privacy and dignity which is so important. Mums room is beautifully clean as is the rest of HH, her laundry is done in hours - I haven't seen Mum this happy in years ! HH's vibe is one of happiness, fun and kindness in spadefuls. Thank you.
15 December 2025
Mum originally went to HH for rehabilitation following a hip replacement.
Mum was rehabilitated and now walks really well with a zimmer & receives regular exercise
Mum settled well & we as family including Mum decided HH would be Mums new home
Her care suite is home from home and is
surrounded by some of her furniture & personal items that are precious to her
Staff are attentive, kind, caring & meet Mums needs
Nothing is too much trouble for them
With a choice of home cooked meals, lots of activities tailored to individual needs , regular medication & company, living at HH has been a big benefit to Mums health & wellbeing both mentally & physically
Thanks so much for all you do not only for mum but for the peace of mind we have knowing Mum is so well cared for
27 May 2025
This is an absolute amazing place, was put in here for philanthropy rehabilitation,from cleaners to doctors all staff are fantastic, philanthropists have got me walking again and nurses plus nursing assistants are second to none, doctors and all outside staff that come in amazing, 10 out of 10. I
came in a patient but leaving a friend.
03 April 2025
I cannot fault anything with the services that have been given while my friend has been at Hawkhurst House.
Staff, carers, nurses etc. were great.
Physio all a great motivating team.
20 March 2025
I really enjoyed my 2 weeks at Hawkstone, a lovely easy going atmosphere, very needed, the staff are very kind and lovely as well as the others members of staff. The physiotherapist and use of the gym were used in my recovery from a knee replacement and I really benefited from the rest and care -
not to mention the cakes!
11 February 2025
When our mother first came to stay here it was on a hospital discharge pathway and our initial dealings with the management seemed positive. However as time went on (she was there for 8-9 weeks) the care delivered by the staff was very poor. We recognise that our Mom could at times be difficult, she
had quite a few healthcare needs and could at times be depressed. But I don't think this would be unusual when caring for elderly, dementia patients and that training would be in place so the staff would know how to deal with this. Instead the so-called carers told her she was known as Moaning **** and often ignored her buzzer, and were rude and unhelpful and made very little attempt to communicate with her. They put her in incontinence pants instead of assisting her to the toilet and on at least one occasion lowered her mattress all the way to the floor knowing this stopped her getting out of bed (she had some mobility with a walker but couldn't get up off the floor).
16 January 2025
Excellent all round. Wonderful care and attention. Nothing was too much trouble for the staff.
13 January 2025
I had a very comfortable and pleasant few weeks. My room was large and well equipped with sturdy furniture. The staff were marvelous and willingly gave as much attention as necessary. Visitors were welcome and could help themselves to refreshments, my husband even joined the exercise class! The big
central room had a dining area, plenty of comfortable chairs and a large television in the center. The games area was the other end with a long table for games and a jigsaw table. All meals could be taken in your room and there were quite a lot of residents who never appeared.
The gym was well equipped. All in all, I enjoyed my stay. Thank you to everybody.
17 December 2024
I cannot rate Hawkhurst House PAU highly enough. The carers, nurses and management were excellent in looking after Mum and us as a family. All staff were smiley, friendly and couldn't do enough for us. The carers and nurses treated mum with the utmost dignity and kindness. I cannot fault anything
they did. Even the cleaners, laundry staff and catering staff were helpful and friendly. Communication with management was excellent. Hawkhurst House PAU is the best and highly recommended.
13 August 2024
Excellent care home, more like a beautiful hotel. The rooms are well furnished with all resident's needs. All the staff are very caring and compassionate. The staff spend a great deal of time with the residents. Nothing is too much trouble for them. The food is first class, freshly cooked each day.
The day room is well used by the residents as are the beautiful gardens. Or if you prefer there are some lovely quiet corners where you can go and read a book and relax.
The visitors are also catered for. You may join your resident for lunch or there are snacks and tea whenever you feel the need for refreshments.
06 August 2024
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last
month of her life. In her final days, staff were sitting with her even though she was not aware of them. Very caring.
27 February 2024
I would like to say a very big thank you for making my stay at Hawkhurst House so comfortable and caring, not a fault with all the staff. The physiotherapy department was very helpful to me now that I can walk with the sticks with confidence.
31 January 2024
Signing in system didn’t work.
We noticed no newspapers were distributed nor the resident was asked if she would want a newspaper.
Other than that the home seemed OK and provides good care.
Our friend seemed reasonably happy and well cared for.
09 November 2023
Apart from 2 males (I think it was two unless the same person does day and night shift) the staff were angels. Unfortunately, there were at least two staff short on each day and night shift which often led to longer waits. The food was tasty but they need more fruit and more salad! Also the puddings
here most days are custard and a piece of cake! The nursing staff are excellent, one member of staff in particular!
20 October 2023
Fantastic staff in all sections, nothing too much trouble for any of them very polite and helpful was very impressed as I have previously work in a care home. The free tea and cakes were a lovely touch as we travelled (me and my sister) for an hour to get to see our brother. Thank you to each and
everyone if you.
28 September 2023
My husband was released from hospital after spending one month there. He was really down and depressed. It was nice for him to have a room on his own, and the room was comfortable and clean. He was to come and go within the home as he pleased so as to make some friends. The staff did all they could
for him to make his stay pleasant. Care was taken looking after him both physically and mentally. Having spent a couple of months with you as was family we felt he was ready to come home. Such an improvement but we still need to keep pushing him to do things. Many thanks for your help.
18 September 2023
Truly excellent team, worked to get Mum as fit as possible. Nurses, physios, occupational therapists, social care, management, all determined to support her to achieve her goal of going home. Due to a series of infections it wasn't possible, but she was brilliantly cared for while she was a resident
there. All the staff were friendly and helpful and I was made to feel so welcome all the time. The resident is given the tools and loads of support and it is truly up to them how far they can go.
04 September 2023
My 91-year-old mother was a resident here for 8 weeks and had outstanding care, the rooms are excellent with all the facilities she needed.
The staff were amazing and the food was outstanding, I was extremely grateful and impressed with their professionalism.
Latest Reviews for Hawkhurst House PAU
27 January 2026
First impression of home were very good. Administrative staff very pleasant and helpful care staff generally good although patients has to wait a long time when needed help and carers were sitting around chatting! Food and drinks okay but some portions small for the more hungry patients. Not a good
idea to have tall jugs which I witnessed being tipped over and contents split on a daily basis. Rooms well equipped, bedding poor quality. Cleaning in some areas not good, for example, toilet bowls, and light shades covered in cobwebs.
16 January 2026
My mother in law moved into the PAU in November from hospital and an interim home. Gail and her entire team were brilliant in helping getting her moved to HH which is now her permanent home. The care, dignity and respect she has received is outstanding and the whole environment is brilliant. Having
been quite reclusive over the past few years (not a natural thing for a former publican) she is back to her former outgoing self, knowing she is in a place of safety and security - it's the best she has looked in years.
The whole home is geared to keeping its residents as active and involved as possible with multiple areas to sit and relax in and lots of activities on a daily basis.
The room (they are all the same) is brilliant- more a bed-sit with kitchenette, definitely not just a bedroom where you are confined to (like in other homes we looked at) with its own proper sitting area so you don't feel you are visiting someone's bedroom.
Thank you to EVERYONE who is involved in caring for her
15 January 2026
Mum arrived in November to HH, she was extremely frail and traumatised by her sudden decline in health, mobility and independence. Gail and her team were incredibly supportive and with a wealth of experience and knowledge, helped mum transition into her new home gently and quickly. They have been so
kind, not only mums physical needs but also her mental needs have been cared for, Fast forward to January and mum is transformed! The rehabilitation, physio and care teams plus frequent GP service give Mum outstanding care; her suite is beautifully laid out and decorated, with not only practical needs met but mental needs considered, designed into zones so it feels more like home, her own wet room provides privacy and dignity which is so important. Mums room is beautifully clean as is the rest of HH, her laundry is done in hours - I haven't seen Mum this happy in years ! HH's vibe is one of happiness, fun and kindness in spadefuls. Thank you.
15 December 2025
Mum originally went to HH for rehabilitation following a hip replacement.
Mum was rehabilitated and now walks really well with a zimmer & receives regular exercise
Mum settled well & we as family including Mum decided HH would be Mums new home
Her care suite is home from home and is
surrounded by some of her furniture & personal items that are precious to her
Staff are attentive, kind, caring & meet Mums needs
Nothing is too much trouble for them
With a choice of home cooked meals, lots of activities tailored to individual needs , regular medication & company, living at HH has been a big benefit to Mums health & wellbeing both mentally & physically
Thanks so much for all you do not only for mum but for the peace of mind we have knowing Mum is so well cared for
27 May 2025
This is an absolute amazing place, was put in here for philanthropy rehabilitation,from cleaners to doctors all staff are fantastic, philanthropists have got me walking again and nurses plus nursing assistants are second to none, doctors and all outside staff that come in amazing, 10 out of 10. I
came in a patient but leaving a friend.
03 April 2025
I cannot fault anything with the services that have been given while my friend has been at Hawkhurst House.
Staff, carers, nurses etc. were great.
Physio all a great motivating team.
20 March 2025
I really enjoyed my 2 weeks at Hawkstone, a lovely easy going atmosphere, very needed, the staff are very kind and lovely as well as the others members of staff. The physiotherapist and use of the gym were used in my recovery from a knee replacement and I really benefited from the rest and care -
not to mention the cakes!
11 February 2025
When our mother first came to stay here it was on a hospital discharge pathway and our initial dealings with the management seemed positive. However as time went on (she was there for 8-9 weeks) the care delivered by the staff was very poor. We recognise that our Mom could at times be difficult, she
had quite a few healthcare needs and could at times be depressed. But I don't think this would be unusual when caring for elderly, dementia patients and that training would be in place so the staff would know how to deal with this. Instead the so-called carers told her she was known as Moaning **** and often ignored her buzzer, and were rude and unhelpful and made very little attempt to communicate with her. They put her in incontinence pants instead of assisting her to the toilet and on at least one occasion lowered her mattress all the way to the floor knowing this stopped her getting out of bed (she had some mobility with a walker but couldn't get up off the floor).
16 January 2025
Excellent all round. Wonderful care and attention. Nothing was too much trouble for the staff.
13 January 2025
I had a very comfortable and pleasant few weeks. My room was large and well equipped with sturdy furniture. The staff were marvelous and willingly gave as much attention as necessary. Visitors were welcome and could help themselves to refreshments, my husband even joined the exercise class! The big
central room had a dining area, plenty of comfortable chairs and a large television in the center. The games area was the other end with a long table for games and a jigsaw table. All meals could be taken in your room and there were quite a lot of residents who never appeared.
The gym was well equipped. All in all, I enjoyed my stay. Thank you to everybody.
17 December 2024
I cannot rate Hawkhurst House PAU highly enough. The carers, nurses and management were excellent in looking after Mum and us as a family. All staff were smiley, friendly and couldn't do enough for us. The carers and nurses treated mum with the utmost dignity and kindness. I cannot fault anything
they did. Even the cleaners, laundry staff and catering staff were helpful and friendly. Communication with management was excellent. Hawkhurst House PAU is the best and highly recommended.
13 August 2024
Excellent care home, more like a beautiful hotel. The rooms are well furnished with all resident's needs. All the staff are very caring and compassionate. The staff spend a great deal of time with the residents. Nothing is too much trouble for them. The food is first class, freshly cooked each day.
The day room is well used by the residents as are the beautiful gardens. Or if you prefer there are some lovely quiet corners where you can go and read a book and relax.
The visitors are also catered for. You may join your resident for lunch or there are snacks and tea whenever you feel the need for refreshments.
06 August 2024
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last
month of her life. In her final days, staff were sitting with her even though she was not aware of them. Very caring.
27 February 2024
I would like to say a very big thank you for making my stay at Hawkhurst House so comfortable and caring, not a fault with all the staff. The physiotherapy department was very helpful to me now that I can walk with the sticks with confidence.
31 January 2024
Signing in system didn’t work.
We noticed no newspapers were distributed nor the resident was asked if she would want a newspaper.
Other than that the home seemed OK and provides good care.
Our friend seemed reasonably happy and well cared for.
09 November 2023
Apart from 2 males (I think it was two unless the same person does day and night shift) the staff were angels. Unfortunately, there were at least two staff short on each day and night shift which often led to longer waits. The food was tasty but they need more fruit and more salad! Also the puddings
here most days are custard and a piece of cake! The nursing staff are excellent, one member of staff in particular!
20 October 2023
Fantastic staff in all sections, nothing too much trouble for any of them very polite and helpful was very impressed as I have previously work in a care home. The free tea and cakes were a lovely touch as we travelled (me and my sister) for an hour to get to see our brother. Thank you to each and
everyone if you.
28 September 2023
My husband was released from hospital after spending one month there. He was really down and depressed. It was nice for him to have a room on his own, and the room was comfortable and clean. He was to come and go within the home as he pleased so as to make some friends. The staff did all they could
for him to make his stay pleasant. Care was taken looking after him both physically and mentally. Having spent a couple of months with you as was family we felt he was ready to come home. Such an improvement but we still need to keep pushing him to do things. Many thanks for your help.
18 September 2023
Truly excellent team, worked to get Mum as fit as possible. Nurses, physios, occupational therapists, social care, management, all determined to support her to achieve her goal of going home. Due to a series of infections it wasn't possible, but she was brilliantly cared for while she was a resident
there. All the staff were friendly and helpful and I was made to feel so welcome all the time. The resident is given the tools and loads of support and it is truly up to them how far they can go.
04 September 2023
My 91-year-old mother was a resident here for 8 weeks and had outstanding care, the rooms are excellent with all the facilities she needed.
The staff were amazing and the food was outstanding, I was extremely grateful and impressed with their professionalism.