Hawkhurst House PAU

Cranbrook Road, Hawkhurst, Cranbrook TN18 5EF
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9.6 38 Reviews
  • Hawkhurst House PAU, Cranbrook
At Hawkhurst House PRU, residents live in personalisable Care Suites and can enjoy communal areas like lounges, dining spaces, a café, and garden. Each floor has a nurse and Care Companions who provide personalised support, fostering close relationships. The home focuses on residents’ safety, independence, and choice, while welcoming friends and family. The unit supports patients transitioning from acute care, with most services funded by the NHS, and optional extras like hairdressing or newspapers available.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gail Watkins (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, LA and Private
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in.

Parking

  • Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.

Hawkhurst House PAU Reviews (38)

9.6

Hawkhurst House PAU has a Review Score of 9.6 (9.594) out of 10, based on 15 reviews in the last 2 years.
Over all time Hawkhurst House PAU has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawkhurst House PAU
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Total of 38, showing 1-20
Review from Peter B (Respite Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an absolute amazing place, was put in here for philanthropy rehabilitation,from cleaners to doctors all staff are fantastic, philanthropists have got me walking again and nurses plus nursing assistants are second to none, doctors and all outside staff that come in amazing, 10 out of 10. I came
in a patient but leaving a friend.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your very kind and amazing review. I am so pleased the whole Team here were able to help you. I will share your review with them all.Best wishes for your future.Kind regards the PAU Team.

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Review from Rose H (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault anything with the services that have been given while my friend has been at Hawkhurst House.
Staff, carers, nurses etc. were great.
Physio all a great motivating team.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for taking the time to write the kind and lovely review. It is a pleasure to look after and care for your friend. Best Wishes

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Review from J L (Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed my 2 weeks at Hawkstone, a lovely easy going atmosphere, very needed, the staff are very kind and lovely as well as the others members of staff. The physiotherapist and use of the gym were used in my recovery from a knee replacement and I really benefited from the rest and care - not
to mention the cakes!
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

It was our pleasure to meet you and support you in your post op recovery journey. Thank you for the lovely and kind review. Best wishes.

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Review from S L (Daughter-in-law of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
When our mother first came to stay here it was on a hospital discharge pathway and our initial dealings with the management seemed positive. However as time went on (she was there for 8-9 weeks) the care delivered by the staff was very poor. We recognise that our Mom could at times be difficult, she
had quite a few healthcare needs and could at times be depressed. But I don't think this would be unusual when caring for elderly, dementia patients and that training would be in place so the staff would know how to deal with this. Instead the so-called carers told her she was known as Moaning **** and often ignored her buzzer, and were rude and unhelpful and made very little attempt to communicate with her. They put her in incontinence pants instead of assisting her to the toilet and on at least one occasion lowered her mattress all the way to the floor knowing this stopped her getting out of bed (she had some mobility with a walker but couldn't get up off the floor).
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for taking the time to leave your review. We are truly sorry that the care did not meet your expectations. The team at PAU are virtually the same team since we opened and have received extensive training. The call bell system is monitored and any call taking over 5 minutes which is rare is looked into. The bed was lowered to the floor for patient safety and is designed to do this and the incontinence pads were worn by patient choice, but the reviewer may not have known this. I have shared this feedback with the team including the Occupational Therapist and Physiotherapist and they are truly upset as they felt they had a good rapport with the patient concerned. However, we do not always get things right and we have taken on board the reviewer's comments and will endeavour to improve our practice where needed. My door is always open and I would have valued the opportunity for the reviewer to have come to discuss any concerns she had at the time. Kind regards, Gail and Team

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Review from C G (Respite Resident) assisted by family/friend published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. Wonderful care and attention. Nothing was too much trouble for the staff.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review, I have shared it with the team and they are delighted. It was our pleasure to help. Best wishes to you all, the PAU Team.

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Review from C B (Respite Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very comfortable and pleasant few weeks. My room was large and well equipped with sturdy furniture. The staff were marvelous and willingly gave as much attention as necessary. Visitors were welcome and could help themselves to refreshments, my husband even joined the exercise class! The big
central room had a dining area, plenty of comfortable chairs and a large television in the center. The games area was the other end with a long table for games and a jigsaw table. All meals could be taken in your room and there were quite a lot of residents who never appeared.
The gym was well equipped. All in all, I enjoyed my stay. Thank you to everybody.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your lovely review. We are pleased that you enjoyed your stay and that we were able to support your needs. Wishing you all the best for the future. The Team.

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Review from Sue J (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate Hawkhurst House PAU highly enough. The carers, nurses and management were excellent in looking after Mum and us as a family. All staff were smiley, friendly and couldn't do enough for us. The carers and nurses treated mum with the utmost dignity and kindness. I cannot fault anything they
did. Even the cleaners, laundry staff and catering staff were helpful and friendly. Communication with management was excellent. Hawkhurst House PAU is the best and highly recommended.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your extremely kind and wonderful review. It was our privilege and pleasure care for mum and meet you all. I will ensure the team see this and I feel very lucky as a manger to have such a team who work and care together with the mum and the family to generate a review like this.

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Review from A L (Wife of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, more like a beautiful hotel. The rooms are well furnished with all resident's needs. All the staff are very caring and compassionate. The staff spend a great deal of time with the residents. Nothing is too much trouble for them. The food is first class, freshly cooked each day.
The day room is well used by the residents as are the beautiful gardens. Or if you prefer there are some lovely quiet corners where you can go and read a book and relax.
The visitors are also catered for. You may join your resident for lunch or there are snacks and tea whenever you feel the need for refreshments.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your very kind review. It was our pleasure and privilege to meet you all and care for your husband. Best wishes to you and the family going forward. Kind regards Gail and the Team

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Review from Nick B (Son of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last month
of her life. In her final days, staff were sitting with her even though she was not aware of them. Very caring.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review. It was lovely to meet you all and care for your mum.

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Review from A O (Respite Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a very big thank you for making my stay at Hawkhurst House so comfortable and caring, not a fault with all the staff. The physiotherapy department was very helpful to me now that I can walk with the sticks with confidence.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review. It was our pleasure to help assist you get back on your feet and meet some of your lovely family.
Best wishes to you all.
Gail and the Team.

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Review from W H (Friend of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Signing in system didn’t work.
We noticed no newspapers were distributed nor the resident was asked if she would want a newspaper.
Other than that the home seemed OK and provides good care.
Our friend seemed reasonably happy and well cared for.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for taking time to submit a review. We are sorry that the signing-in system did not work for you. We have not received any other comments or issues regarding it not working to date, but we will continue to monitor. We purchase 2 newspapers daily for the lounge area. We are a short-term unit with admissions and discharges most days and it would not be a service we could provide to each patient at present. Most patients have visitors/family that can bring in such items and all have a TV in their rooms to keep up with current affairs, should they wish. I'm glad your friend seemed happy and that the care was seen as good.

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Review from M P (Respite Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from 2 males (I think it was two unless the same person does day and night shift) the staff were angels. Unfortunately, there were at least two staff short on each day and night shift which often led to longer waits. The food was tasty but they need more fruit and more salad! Also the puddings
here most days are custard and a piece of cake! The nursing staff are excellent, one member of staff in particular!
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your feedback. I am sorry to hear that 2 of my staff did not meet your expectations. With regards to staffing levels, unless someone is off poorly at short notice, we are never short of staff and in an ideal world perhaps patients feel there should be more. We will continue to monitor our staffing levels to ensure the needs of our patients are met. I’m sorry this was not your
experience. With regards to the food I will forward your feedback onto the kitchen. On a positive note I feel privileged that our unit was able to assist you to mobilise again after your period of 2 years not being able to walk. Feed back is important and will be shared with all the team. My team and I wish you well for the future.

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Review from E P (Sister of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff in all sections, nothing too much trouble for any of them very polite and helpful was very impressed as I have previously work in a care home. The free tea and cakes were a lovely touch as we travelled (me and my sister) for an hour to get to see our brother. Thank you to each and everyone
if you.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind review. It was our pleasure to look after your brother and meet you all.
Best Wishes
Gail and the Team

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Review from M S (Wife of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was released from hospital after spending one month there. He was really down and depressed. It was nice for him to have a room on his own, and the room was comfortable and clean. He was to come and go within the home as he pleased so as to make some friends. The staff did all they could
for him to make his stay pleasant. Care was taken looking after him both physically and mentally. Having spent a couple of months with you as was family we felt he was ready to come home. Such an improvement but we still need to keep pushing him to do things. Many thanks for your help.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind and lovely review. It means so much to the team. We are delighted we could give some help to you all.
Best wishes

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Review from Karen K (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly excellent team, worked to get Mum as fit as possible. Nurses, physios, occupational therapists, social care, management, all determined to support her to achieve her goal of going home. Due to a series of infections it wasn't possible, but she was brilliantly cared for while she was a resident
there. All the staff were friendly and helpful and I was made to feel so welcome all the time. The resident is given the tools and loads of support and it is truly up to them how far they can go.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind review. It was our privilege and pleasure to look after Mum and meet you all.
Best wishes
The manager and the team.

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Review from Tim R (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother was a resident here for 8 weeks and had outstanding care, the rooms are excellent with all the facilities she needed.
The staff were amazing and the food was outstanding, I was extremely grateful and impressed with their professionalism.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind and lovely review.
Best wishes, Gail and the Team

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Review from S S (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care home was very welcoming and I was always happy to come and visit with my 10-year-old son. He was always very relaxed and felt he could be himself with his grandad. Your carers always said hello to us and were always polite.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

That’s good to hear. Thank you for your kind words and for taking the time to submit a review.
Best wishes, Gail and the team.

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Review from M H (Resident) assisted by family/friend published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I liked it at Hawkhurst. Everyone was friendly and made me feel safe and cared for. They helped me become more independent again until I could go home again. I am very grateful to all of the staff.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review, glad we were able to help.
Best wishes
The Manager and the Team.

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Review from Karyn B (Relative of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely helpful and kept me well informed. The room was lovely, airy and spacious.
All in all, I was greatly satisfied with the nursing home and staff.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind review. It was our pleasure to care for and look after your aunty.

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Review from Jeff F (Son of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who suffered with dementia and underlying health issues was given a place here after a period in hospital and could not return home. It very rapidly turned to end-of-life care.
We are relieved he spent his last days in such lovely surroundings, being cared for by wonderful staff. He was shown
respect and dignity every step of the way, and nothing was too much trouble.
The building is like a nice hotel, with large on-suite rooms, large enough for visitors. There are also several outdoor spaces, including balconies for all to use and a welcome place to gather your thoughts. Sadly my dad wasn't able to take advantage of most that was available, but we are comforted that everything that could be done, was and we are truly grateful for that.
It's a place I would happily go myself, but hopefully not yet.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review.
It was our pleasure to care for your Dad.
Best wishes,
Gail and the team.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Hawkhurst House PAU is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Hawkhurst House PAU is calculated as follows: ( (124 Excellents x 5) + (25 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 165 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawkhurst House PAU is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hawkhurst House PAU

What types of Care is Hawkhurst House PAU registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkhurst House PAU have?

There are 31 Single Rooms.

What are the Facilities & Services at Hawkhurst House PAU?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkhurst House PAU to the centre of Cranbrook?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkhurst House PAU to verify any information. View our terms and conditions. Hawkhurst House PAU has an Enhanced Service - more info.