






Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.
Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...
Care Provided by Hawkhurst House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.
The price(s) shown are provided by the care home. Contact Hawkhurst House & PAU for full pricing details and T&Cs.
Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gail Watkins(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Visiting
- Visitors are welcome at any time. All the home ask is that visitors sign in.
Parking
- Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.
Hawkhurst House & PAU Reviews (87)
Hawkhurst House & PAU has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years.
Over all time Hawkhurst House & PAU has 87 reviews.
My Mum was here from March to the beginning of July after breaking her ankle and had received a first class service from start to finish, they helped me find my way and her care and support was superb and the staff and management are so helpful, they've even helped with the transition to getting her home with the help she needs whilst at home! Lovely people, beautiful place and I couldn't recommend too highly! Although my Mum is a wonderful person she has some difficulties which can be hard to manage but everyone here made it look very easy!
We wish her and you all the best.
Gail and the PAU Team
In my opinion. Hawkhurst House rivals many five star hotels and I am elated that my dad is a resident here. Not only is his care second to none, but as a result it has also been life changing for my mum as she knows he is safe and well cared for and this has enabled her to enjoy her own life again. I couldn't be happier!
We feel so honoured that you and your mother have put your trust in us to look after your father and to have you as part of the Hawkhurst House family. Thank you for your very kind words and feedback.
To choose a care home for my husband of 55 years was a very difficult task, I looked at many which I felt not suitable, until I found Hawkhurst House. This beautiful purpose built place has thought of every thing, wonderful secure gardens, clever designed corridors for those that like to wander, spacious rooms with ensuite, delicious home cooked food but most importantly the kindness and care given from all the staff not just to my husband but to me too. I thank the entire team for giving me comfort and peace of mind, knowing my husband is being so well cared for in every way.
Thank you so much for your kind words. We are so pleased to hear such wonderful feedback and to know we have given you comfort and peace of mind. It is fantastic to have your husband, you and your daughter as part of the Hawkhurst House family.
The night manager and staff were also superb. The food was very good and always on time.
Laura's activities were a highlight each day - thank you everyone.
Best wishes
Gail and the PAU Team.
Activities co-ordinator, Laura, goes above and beyond her job title and absolutely makes for a happy and positive environment. She not only always makes sure the residents are entertained, but she also always makes sure they are well cared for. An absolute star, we truly miss her.
Thank you for such a lovely review the team especially Laura will be so pleased. It was and is our pleasure to care for mum as she still visits through the week even though she has moved downstairs.
Best WishesGail and the Team
Our family is incredibly grateful for the care my mother received during her 3 week stay before her passing. From the start, the management team was wonderful to deal with, handling all admin efficiently with minimal fuss. The care itself was of high quality, and the staff were always open and honest whenever we had questions. My mother's room was lovely, bright, airy and well-equipped with plenty of seating and storage for her personal belongings. During her final days, the home would seamlessly work with the doctor(s) to ensure her comfort was managed well. Knowing she spent her last days in such capable and caring hands brought the family peace of mind. I highly recommend this care home.
With Best wishes
Gail and the PAU Team
Hawkhusrt House is a clean and happy place dedicated to providing the best possible care for residents and an excellent environment for staff.
Thank you so much for this very kind review. It was an absolute honour to not only care for your father for a number of years but then also support your mother in her final days. Thank you for choosing Hawkhurst House and being part of our family.
I want to say how much I enjoyed my time at Hawkhurst House and how amazing all the staff were, and how good the atmosphere was and how incredibly caring, helpful and encouraging everyone was! I met some amazing residents, and I loved the way one of the staff would sit with anyone on their own and that. And even the physios were gentle and encouraged me! And patient! The garden was also very special, and the activities too, not to mention the exercises. Thank you all of you so very much for helping my recovery. May the Lord bless you all.
Thank you for your lovely review. It was our pleasure to support you on your recovery journey. I have shared your comments with team and they are delighted and so pleased you enjoyed you stay.
We wish your all the best.
Gail and the PAU Team.
The facilities at the home are fantastic. And the staff take great care of me daily. I am recieving daily physio
And the room I am staying in is fully self contained.
I cannot thank both the carers and the physio staff enough. They've been brilliant in getting me back to health. A special thanks to Laura who organizes all the daily activities. Laura thank you for making my stay here a pleasant one
Best wishes
Gail and the Team
Mum has now been transferred to the ground as a permanent resident - I cannot speak highly enough of Gail and her team.
Thanks again
Gail and the PAU Team
The staff are friendly and consistently show genuine care and attention in everything they do. It's clear they truly care about the residents.
The rooms are spacious and well equipped, with a TV, a comfortable sitting area, a kitchenette with a fridge (which is very useful), and an en-suite shower room. Mum's room also has patio doors that open onto the garden, which is absolutely lovely.
The management have an open-door policy and are always approachable, which gives great reassurance to families.
I'm so pleased we chose this care home for Mum-it has truly been the making of her..
Thank you so much for such lovely feedback. We are so pleased your mum has settled in and become a valued and active member of the Hawkhurst House family. We hope the weather begins to improve so she can actually open that patio door, use the garden and keep an eye on our guinea pigs, budgies and finches.
After a couple of days I felt relaxed and comfortable with the care and kindness of staff in all areas.
I can't name them all but they know who they are. When I was sad they were there and when I laughed we laughed together.
Thank you all so muchxxxx
We wish you all the best for the future.
Gail and the PAU Team
us as a family cannot recommend Hawkhurst enough the care, dedication, support and such a warm and lovely atmosphere. the staff are absolutely amazing.
While we all have our hard days with this sad disease everyone is so positive, kind and compassionate.
We as a family would highly recommend Hawkhurst.
an absolute brilliant team of people.
Thank you so much for your wonderful feedback. While I know it is a difficult journey for you all, it is an absolute honour and pleasure to have your Dad living at Hawkhurst House. He has presented us with the occasional challenge, but has formed great friendships with staff and residents. His...
Activities are regularly organised to stimulate and entertain us. Armchair keep fit exercises, word games, musical sessions, as well as occasional periods of animal/pet interaction. Patients/visitors are readily welcomed and offered a warm drink (sometimes a sandwich or cake), much appreciated after a long journey. Menus are varied and plentiful. All the plus points make patience stay a positive experience.
Best wishes for your on going recovery.
Gail and the PAU Team
It is very clear to see that Chris the manager really cares for family's and residents. Thank you Hawkhurst house
Thank you so much for this very kind feedback. Our ethos here is very much about families treating Hawkhurst House as home - visiting at times which suit you and your loved one, joining in with activities and being part of the family so I am really happy to hear this was your experience. Once...
First impression of home were very good. Administrative staff very pleasant and helpful care staff generally good although patients has to wait a long time when needed help and carers were sitting around chatting! Food and drinks okay but some portions small for the more hungry patients. Not a good idea to have tall jugs which I witnessed being tipped over and contents split on a daily basis. Rooms well equipped, bedding poor quality. Cleaning in some areas not good, for example, toilet bowls, and light shades covered in cobwebs.
Thank you for taking the time to complete a review. I have taken all your comments on board and have shared them with the team. I will review the bedding and speak with the kitchen team re the portions. We have also employed a new housekeeper to assist with the upkeep of the unit. I am...
The home is immaculately kept and maintains a bright, happy atmosphere. The food is also lovely, including freshly baked treats every day. While it is always incredibly difficult when a loved one needs to move into care, your team made the transition for my dad as smooth as possible.
Thank you to the entire team for being so brilliant.
Thank you so much for this very kind feedback about the service and our home. We are extremely grateful you chose Hawkhurst House and entrusted your Dad to our care. As you say in your feedback, it is a difficult decision to make to move a loved one into a care home and we are pleased we were able support you, your Dad and the family with that transition.
The whole home is geared to keeping its residents as active and involved as possible with multiple areas to sit and relax in and lots of activities on a daily basis.
The room (they are all the same) is brilliant- more a bed-sit with kitchenette, definitely not just a bedroom where you are confined to (like in other homes we looked at) with its own proper sitting area so you don't feel you are visiting someone's bedroom.
Thank you to EVERYONE who is involved in caring for her
Kind regards
Gail and the PAU Team.
Mum arrived in November to HH, she was extremely frail and traumatised by her sudden decline in health, mobility and independence. Gail and her team were incredibly supportive and with a wealth of experience and knowledge, helped mum transition into her new home gently and quickly. They have been so kind, not only mums physical needs but also her mental needs have been cared for, Fast forward to January and mum is transformed! The rehabilitation, physio and care teams plus frequent GP service give Mum outstanding care; her suite is beautifully laid out and decorated, with not only practical needs met but mental needs considered, designed into zones so it feels more like home, her own wet room provides privacy and dignity which is so important. Mums room is beautifully clean as is the rest of HH, her laundry is done in hours - I haven't seen Mum this happy in years ! HH's vibe is one of happiness, fun and kindness in spadefuls. Thank you.
Kind Regards, Gail and the PAU team
Mum originally went to HH for rehabilitation following a hip replacement.
Mum was rehabilitated and now walks really well with a zimmer & receives regular exercise
Mum settled well & we as family including Mum decided HH would be Mums new home
Her care suite is home from home and is surrounded by some of her furniture & personal items that are precious to her
Staff are attentive, kind, caring & meet Mums needsNothing is too much trouble for them
With a choice of home cooked meals, lots of activities tailored to individual needs , regular medication & company, living at HH has been a big benefit to Mums health & wellbeing both mentally & physicallyThanks so much for all you do not only for mum but for the peace of mind we have knowing Mum is so well cared for
Best wishes
Gail and the PAU team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkhurst House & PAU.
There are no upcoming events for Hawkhurst House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkhurst House & PAU.
Meet the Team (3)

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

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Frequently Asked Questions about Hawkhurst House & PAU
What types of Care is Hawkhurst House & PAU registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hawkhurst House & PAU have?
There are 31 Single Rooms.
What are the Facilities & Services at Hawkhurst House & PAU?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hawkhurst House & PAU to the centre of Cranbrook?
3.1 mile(s) as the crow flies, distance by road may be significantly further.
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