Hawkhurst House PAU

Cranbrook Road, Hawkhurst, Cranbrook TN18 5EF
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9.6 38 Reviews
  • Hawkhurst House PAU, Cranbrook
At Hawkhurst House PRU, residents live in personalisable Care Suites and can enjoy communal areas like lounges, dining spaces, a café, and garden. Each floor has a nurse and Care Companions who provide personalised support, fostering close relationships. The home focuses on residents’ safety, independence, and choice, while welcoming friends and family. The unit supports patients transitioning from acute care, with most services funded by the NHS, and optional extras like hairdressing or newspapers available.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gail Watkins (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, LA and Private
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in.

Parking

  • Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.

Hawkhurst House PAU Reviews (38)

9.6

Hawkhurst House PAU has a Review Score of 9.6 (9.594) out of 10, based on 15 reviews in the last 2 years.
Over all time Hawkhurst House PAU has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawkhurst House PAU
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Total of 38, showing 21-38
Review from David K (Son of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the team at Hawkhurst House who looked after my mother after being transferred for rehab to Hawkhurst House. Sadly she never recovered from the operation and died on 20th March 2023. The care she recieved under extremely difficult circumstances was fantastic, and communication
with both the care team and doctors surgery was exemplary. The facilities were great and clean. Staff were always on hand if needed. Thank you for making a difficult time more acceptable.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review. We are lucky here to have such a nice environment, good GP and team. It was a privilege and pleasure to look after your mum.
Best Wishes,
The manager and the team.

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Review from Lynn W (Daughter of Resident) published on 7 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was shown kindness and respect by all of the staff and they supported him through a very difficult period. I was always made welcome and any questions or concerns were dealt with quickly. My only concern is the lack of activities provided the television should not be the only option.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for taking time to write a review for us and we are pleased that you were happy with your relative's care. With regards to the activities, I'm sorry you only witnessed the television for entertainment. We did have other activities on offer but as a reablement unit/short stay activities were limited. However, we have now employed a "Hostess and Wellbeing" lady to facilitate more activities/outings for our short stay patients.

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Review from C G (Friend of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care of my friend. I think she will miss it.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review and we are delighted she enjoyed her stay with us.
Best wishes to you all,
Gail.

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Review from Donna L (Niece of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was resident during September she came here from hospital where she was barely eating and had really low morale. When visiting her in Hawkhurst House PRU, she was much happier in herself and I saw her appetite come back as she felt very settled and comfortable here. She was over the moon to
get her nails painted. The staff were very kind and friendly at all times. Unfortunately, my aunt passed away while staying here, but the staff on the day treated us and my aunt with care and dignity. I would highly recommend Hawkhurst House PRU to anyone.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind review. It was our pleasure to look after your aunt and meet you and your sisters as well. I am glad we were able to make her comfortable and happy in her last few weeks. She was lucky to have you all looking out for her and we know that you all felt like the lucky ones having her in your lives. We know she is a huge loss to you and the family and hope this brings some comfort.
Best wishes to you and your sisters.

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Review from Liz C (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had an extended stay due to difficulties sourcing a suitable home care package. His care was exemplary. The staff are wonderful - all of them! He was treated with a great deal of respect and dignity, as well as a lot of humour. The food was great and he got a delicious cake on his birthday.
Cannot praise them highly enough. We will miss visiting.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind review. As you, Mum and Dad know we really enjoyed looking after Dad and meeting all the family. It was our pleasure and privilege to care for him. The team miss him. Best wishes to you and all the family.
Gail and the Team.

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Review from Margaret I (Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoyed the company in the lounge each day. I used to walk back to my bedroom several times returning to the lounge for meals and a chat with my friends. Staff were very friendly and accommodating with all the various diets. Food mostly very good lunch being the main meal of the day. Drinks were served
continuously all day. Physiotherapy was excellent once I got the plasters removed and I was able to practice going up and down stairs.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

It was our pleasure and privilege to assist you back on your feet, and we also enjoyed your company.
Best wishes.

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Review from Sandra C (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was clean and tidy. The food provided was very good. The staff were very friendly and took much more notice of the little things that were needed. It was a much more pleasant and healing environment than being stuck in a hospital bed. Communication between the home and the family was excellent.
Many thanks for the care provided.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your lovely words and kind review, which I will share with the team.

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Review from Louise C (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mum was transferred here with a fractured pelvis and head wound after a fall. She was unable to walk or feed herself when she arrived and was in pain. The staff team did a fantastic job of helping her walk again and her pain was always well controlled. The staff always greeted her (and me)
by our first names and were always smiling, supportive and helpful. By the time she left she was fully mobile using a frame, was eating normally at the dining table with other residents, and even made a friend. My mum rediscovered her pride in her appearance with the help of the team at the PRU who organised a mobile hairdresser and even painted her nails for her. The PRU is an incredibly important and well-led service that made a very real difference to the health and well-being of my mum.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you so much for your kind and lovely review. As you know, we all loved looking after your mum and we miss her on the unit. It was our privilege and a pleasure to look after her. It made us all happy when we knew that a fellow patient she had made friends with was going to the same place. Wishing you and your mum all the best.

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Review from Phillip C (Husband of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was sent to Hawkhurst House for respite after a spell in hospital. When visiting I found the management and staff very helpful and all seemed very dedicated to their guests. Every time I had a query or request it was dealt with immediately. My wife found great benefits from her stay.
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Review from P W (Son of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Hawkhurst House PRU Ltd for respite and rehabilitation. The place was very well run the staff were very polite, and nothing was too much trouble for them. The food was very good also.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review. It was our pleasure to look after and care for your dad. He had a wicked sense of humour.
Best wishes, Gail and the team.

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Review from J B (Wife of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawkhurst House PRU Ltd is light, spacious and newly built and decorated. I was pleased that my husband spent his last few weeks there after his discharge from hospital. The staff were so patient and caring and treated him with dignity. They were always welcoming to me and also friendly. His room was
spacious with plenty of chairs and tables to sit at. I recommend Hawkhurst House PRU Ltd and the kind staff in it.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review. It was our pleasure to look after your husband and meet you all.

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Review from J M (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt Mum was safe and well cared for at all times. During her stay, her mobility and appetite improved and her weight started to increase. The staff are delightful and she became very fond of them. She did not like some meals, but I think this is due to changing tastes after her illness. Daily physio/jigsaw
puzzles and other activities would have been good - we do not know whether or not this happened as she is not good at remembering. Thank you everyone, a positive stay,
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your lovely review, it was a pleasure to look after mum.
Best wishes

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Review from Mark P (Son of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time, Mum has been in Hawkhurst House, the attention and care the team has given her has been outstanding.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Dear Mark, thank you for your very kind review; it is a pleasure to look after mum.
Best wishes.

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Review from Christine N (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very well looked after during her stay at Hawkhurst House. She had just come out of hospital, after a procedure, and was very frail and unable to return home.
Everyone she came into contact with was very kind and professional throughout. She had a lovely room and enjoyed walking down to the
spacious lounge and dining room to meet, and eat with, other people.
She was sad to leave but is now doing very well back in her own home, with some extra help. She is 92 this year.
We were all very grateful to the Hawkhurst House staff who took such great care of her during her stay.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Dear Christine
Thank you for your lovely review. We really enjoyed supporting your mum.
Best wishes to you both.
Gail and the Team.

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Review from E S (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was transferred to Hawkhurst House from the hospital following a repair and replacement (Hemi) to my hip after falling at home for further care and recuperation. Both were very well provided.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your kind review.
Best wishes Gail and the team.

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Review from T C (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent three to four weeks at Hawkhurst House PRU Ltd whilst there we was treated extremely well. All his needs were met, the staff were brilliant and couldn't do enough to help. The communication is excellent the rooms are clean, big and airy. As is the communal lounge and eating area.
Whilst
my dad was there they sorted out any problems quickly and efficiently. Nothing was too much trouble.
My dad thoroughly enjoyed his stay and had no complaints.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your lovely review.
Best wishes to you and your dad.
Gail and the Team.

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Review from Beryl B (Resident) assisted by family/friend published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Step down care from hospital to prepare for my return home. The staff were extremely attentive and caring - physio, occupational therapy, personal trainer and general practitioner support were all on hand. A very happy and caring atmosphere, all aided my recovery and return home.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

It was our privilege to assist you.
Best wishes,
Gail and the Team

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Review from P B (Son of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were all happy, helpful, caring and professional.
Friendly and professional service aided mothers' rehabilitation.
Thanks to all in the unit.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your lovely feedback. It was a pleasure to help Mum and meet you both. Wishing you both all the best. Gail and the Team.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Hawkhurst House PAU is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.594 for Hawkhurst House PAU is calculated as follows: ( (124 Excellents x 5) + (25 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 165 Ratings = 4.594
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawkhurst House PAU is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

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