






Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.
Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...
Care Provided by Hawkhurst House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.
The price(s) shown are provided by the care home. Contact Hawkhurst House & PAU for full pricing details and T&Cs.
Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gail Watkins(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Visiting
- Visitors are welcome at any time. All the home ask is that visitors sign in.
Parking
- Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.
Hawkhurst House & PAU Reviews (87)
Hawkhurst House & PAU has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years.
Over all time Hawkhurst House & PAU has 87 reviews.
Mum arrived at Hawkhurst House back in June 2025 due to the deterioration of her dementia. Although it took her a while to settle we could not have asked for a better place or team to help look after her well-being. The home is so beautiful and so welcoming with everything done to make that hard transition as easy as possible. The staff were second to none they were excellent from the greeting you received by the receptionist, to the management team, all carers, nurses, entertainment team to cleaners, literally every person you came across were amazing and obviously loved there work. Mum only had a short time with the home as she sadly passed away mid August but I honestly don't think I could have chosen a better place. Mum was seen smiling, laughing and joining in with all the brilliant activities which I had not seen in a long time and that's all thanks to the brilliant Hawkhurst House team. Thank you all and keep up the excellent work.
Thank you so much for the wonderful feedback. As you say, your Mum was only with us for a very short time, but she quickly became part of the family - involving herself with chores and activities and having a good old chat and laugh with residents, staff and visitors. She is very much missed by us all and we can only thank you for choosing Hawkhurst House and entrusting your Mum to our care.
We are so very lucky to have found this home. Both our parents have been here. This November they will have been here 4 years and we have not for one moment worried about either of our parents. Sadly we lost mum recently and the end of life care for Mum was incredible. The staff and the management are so caring and kind. We stayed two weeks here by mums bedside and the staff were so gentle with us whilst caring for Mum. The teams and of course the Management keep us up to date constantly and are very supportive. Dad is very happy and content here in his own little world and we cannot thank everyone enough.
Thank you so much for the very kind feedback. I know I speak on behalf of the whole team how much we loved looking after your Mum and continue to try and ensure your Dad feels part of the Hawkhurst House community. I remember meeting you all for the first time nearly four years ago and how worried...
This is an absolute amazing place, was put in here for philanthropy rehabilitation,from cleaners to doctors all staff are fantastic, philanthropists have got me walking again and nurses plus nursing assistants are second to none, doctors and all outside staff that come in amazing, 10 out of 10. I came in a patient but leaving a friend.
Thank you for your very kind and amazing review. I am so pleased the whole Team here were able to help you. I will share your review with them all.Best wishes for your future.Kind regards the PAU Team.
Staff, carers, nurses etc. were great.
Physio all a great motivating team.
Thank you for taking the time to write the kind and lovely review. It is a pleasure to look after and care for your friend. Best Wishes
My mother is nearly 99 yrs old and I think she's getting the best possible care.
She's encouraged into the lounge to be sociable with others and each day there is something to stimulate the mind/body.
I really enjoyed my 2 weeks at Hawkstone, a lovely easy going atmosphere, very needed, the staff are very kind and lovely as well as the others members of staff. The physiotherapist and use of the gym were used in my recovery from a knee replacement and I really benefited from the rest and care - not to mention the cakes!
It was our pleasure to meet you and support you in your post op recovery journey. Thank you for the lovely and kind review. Best wishes.
When our mother first came to stay here it was on a hospital discharge pathway and our initial dealings with the management seemed positive. However as time went on (she was there for 8-9 weeks) the care delivered by the staff was very poor. We recognise that our Mom could at times be difficult, she had quite a few healthcare needs and could at times be depressed. But I don't think this would be unusual when caring for elderly, dementia patients and that training would be in place so the staff would know how to deal with this. Instead the so-called carers told her she was known as Moaning **** and often ignored her buzzer, and were rude and unhelpful and made very little attempt to communicate with her. They put her in incontinence pants instead of assisting her to the toilet and on at least one occasion lowered her mattress all the way to the floor knowing this stopped her getting out of bed (she had some mobility with a walker but couldn't get up off the floor).
Thank you for taking the time to leave your review. We are truly sorry that the care did not meet your expectations. The team at PAU are virtually the same team since we opened and have received extensive training. The call bell system is monitored and any call taking over 5 minutes which is rare...
Excellent all round. Wonderful care and attention. Nothing was too much trouble for the staff.
Thank you for your kind review, I have shared it with the team and they are delighted. It was our pleasure to help. Best wishes to you all, the PAU Team.
The gym was well equipped. All in all, I enjoyed my stay. Thank you to everybody.
Thank you for your lovely review. We are pleased that you enjoyed your stay and that we were able to support your needs. Wishing you all the best for the future. The Team.
I cannot rate Hawkhurst House PAU highly enough. The carers, nurses and management were excellent in looking after Mum and us as a family. All staff were smiley, friendly and couldn't do enough for us. The carers and nurses treated mum with the utmost dignity and kindness. I cannot fault anything they did. Even the cleaners, laundry staff and catering staff were helpful and friendly. Communication with management was excellent. Hawkhurst House PAU is the best and highly recommended.
Thank you for your extremely kind and wonderful review. It was our privilege and pleasure care for mum and meet you all. I will ensure the team see this and I feel very lucky as a manger to have such a team who work and care together with the mum and the family to generate a review like this.
The care staff are arranged in cohorts, so mum knew them all very well. They were like family to her in her later years. This is a huge improvement on care homes that have ever-changing carers on rotas.
I was kept up-to-date on mum's care and progress at all times, and management were always available for a quick chat if I had questions. The management is very hands-on, not tucked away in a distant office. The activities team do their utmost to engage residents, and there is always something interesting going on. Visiting was always a pleasure in a lovely environment, and the in-house coffee and cakes were a lovely treat when mum was no longer able to travel in a car with us.
Thank you for taking the time to write this lovely review and please accept my apologies for my late response. We all had a soft spot for your mother and admired her for doing all she could to hold on to her independence. She certainly kept us on our toes as we tried to come up with ways of keeping her safe but ensuring she could still do the things important to her.
On the whole, a very good standard of care.
Thank you for your extremely kind feedback about the standard of care Hawkhurst House provided to your father.
A caring place that provides consistently good quality attention to my declining mother-in-law.
Thank you so much for your kind feedback. We were privileged to know your mother-in-law who was such a valued member of our Hawkhurst House community.
Both my parents came to Hawkhurst House requiring different needs. Each has received personalised care to a high standard. The staff are kind, courteous and very willing to discuss any issues. It is always a pleasure to visit, despite the declining health of my mother. Communication is good with managerial staff as well as with the cleaners, cooks, night staff.
Thank you for such lovely feedback. It has been an absolute honour to look after both of your parents and we can only thank you for entrusting them to our care. We are glad we were able to provide you with a 'put you up bed' to enable you to be with your mother during her final days.
My wife and family, etc have all been made to feel very welcome. We have been made most welcome at barbecues and other events which has created a lovely atmosphere in the home.
I wish to thank all those dedicated carers for their super care to all who step through the door.
Thank you for the wonderful feedback about the care given to your uncle and aunt and we are glad you have been made to feel so welcome as a family.
The staff are so friendly and couldn't be more caring and kind - they are amazing and build up such lovely relationships with the people they care for.
Hawkhurst House is impeccably clean. It is bright and welcoming with spacious bedrooms and communal areas - as well as the beautiful terrace and gardens and residents can join in activities with others or find a quiet corner to enjoy a book in peace. When visiting my friend, I joined in a group chair exercise class and was most impressed with it and also what fun it was!
I have had experience of other care homes and Hawkhurst House far exceeds these in every way - offering such a high quality of care in a wonderful environment. I would like to say thank you to all the staff (and also to my sister's dear parents-in-law) for making my visits so uplifting.
Thank you for such wonderful feedback. We feel our care companion approach helps to build those relationships you have commented on in your review. Credit needs to go to our very active residents' gardening club for the beautiful terrace and gardens. We are pleased to hear you enjoyed the armchair...
Absolutely top marks and a huge thank you.
Thank you for the very kind feedback about Hawkhurst House and the team. It is wonderful to hear how 'at home' your mother feels and she has certainly played an active role in community life here at Hawkhurst House - choir, the gardening club, book club, fellowship meetings and always attending the...
Hawkhurst House has looked after my father-in-law and mother-in-law for nearly 3 years (the former died 18 months ago, but the latter is still resident). I cannot fault the kind, careful and affectionate care they receive(d). The premises are light, airy and clean, and there is plenty to do, including using the lovely garden and greenhouse. Thank you to the wonderful staff.
Thank you for the very kind feedback about Hawkhurst House, the team, our activities and the care given to your mother-in-law and late father-in-law.
The visitors are also catered for. You may join your resident for lunch or there are snacks and tea whenever you feel the need for refreshments.
Thank you for your very kind review. It was our pleasure and privilege to meet you all and care for your husband. Best wishes to you and the family going forward. Kind regards Gail and the Team
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last month of her life. In her final days, staff were sitting with her even though she was not aware of them. Very caring.
Thank you for your kind review. It was lovely to meet you all and care for your mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkhurst House & PAU.
There are no upcoming events for Hawkhurst House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkhurst House & PAU.
Meet the Team (3)

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

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