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Hawkhurst House & PAU

Cranbrook Road, Hawkhurst, Cranbrook, Kent TN18 5EF
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Hawkhurst House & PAU, Cranbrook
Hawkhurst House & PAU, Cranbrook
Hawkhurst House & PAU, Cranbrook

Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.

Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...  

Care Provided by Hawkhurst House & PAU

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,125From £2,125
Residential Dementia CareFrom £2,125From £2,125
Nursing CareFrom £2,125From £2,125
Nursing Dementia CareFrom £2,125From £2,125

Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.

Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gail Watkins(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in.

Parking

  • Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.

Hawkhurst House & PAU Reviews (87)

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9.8

Hawkhurst House & PAU has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years. Over all time Hawkhurst House & PAU has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Janice B (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card
Overall Experience

I arrived desperate for help for my mother and within 48 hours all was sorted. The manager scooped us all up. Everything was made as easy and convenient for us as possible. During the 6 weeks my mother was resident, the wonderful care staff went out of their way to get to know her. At the end of her life, they were so attentive and loving. The nursing staff put in the effort to co-ordinate GP/hospice/medical care. They held and supported my mother, my sister and I to the end.

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Review from Gill S (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience
Mum was looked after during the last few weeks of her life. Words cannot express how wonderfully she was looked after at Hawkhurst House.

The care of all the staff and the facilities was nothing less than amazing. My whole family have drawn so much comfort from knowing her last days were spent surrounded by so much care and attention. Thank you.

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Review from Jean (Daughter of Resident) published on 28 August 2018 Submitted via Website
Overall Experience
After a stressful time searching for a suitable nursing home, we were very grateful to discover Hawkhurst House. This new build with spacious suites has the appearance of a good quality hotel. It's bright and airy, the décor and cleanliness extremely high.
Suffering from Parkinson’s, some dementia and poor vision, Mum does not deal well with change but is settling in more easily than expected. This is due to the friendly and supportive staff doing their very best to make that difficult transition to residential living as easy as possible. Mum only arrived in the last month, initially for respite, but we had no hesitation in changing to permanent care.

Its location in Hawkhurst means a fair way to travel from Maidstone to visit, but the standard of care and knowledge that Mum is comfortable and well looked after makes that compromise worthwhile. As visitors, we have all been made very welcome and enjoyed some good meals with her. Her personal phone means we can talk at any time.

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Review from E F (Friend of Resident) published on 21 August 2018 Submitted via Website
Overall Experience
Admission to Hawkhurst House in April 2018, was for a short respite period for an elderly lady.
The professional management team met us for a home visit to discuss personal needs and preferences prior to admission, and gave us a full introduction to the services provided; this was very reassuring.
The time at Hawkhurst House was without issue - the room was spacious, bright, clean and well - appointed to meet a residents needs. During our daily visits, we heard how lovely the food was (very important) and how kind the staff were.
At discharge, we were given a full hand-over by a member of staff, who took the time to go through medications, etc. which was very helpful.

We have no hesitation in considering returning for a second respite visit.

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Review from Elaine P (Daughter of Resident) published on 29 June 2018 Submitted via Website
Overall Experience

Mum stayed here for 17 days while we were on holiday and I cannot fault the care she received. The staff were friendly, kind, caring and nothing was too much trouble. Her room was beautiful and really felt like a home from home, it was super clean and as good as any 5-star hotel. She had her own phone which made keeping in contact really easy.

I left strict instructions with regard to mum's care and they were followed to the letter. She had clearly been well looked after. So much so that given the choice, I think she would have stayed.

I would not hesitate to recommend Hawkhurst House.

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Review from Kate R (Daughter of Resident) published on 12 June 2018 Submitted via Website
Overall Experience

My Mum has been resident for a few months now. She can be quite difficult and the care the staff have given her has been excellent. We are always welcomed when we visit. My grandchildren love the beautiful garden and often get offered drinks and biscuits. The care is excellent. The rooms are spacious and incredibly well fitted. There are wonderful facilities for bathing with hoists. We cannot ask for a better place for her to be.

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Review from L F (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card
Overall Experience
Both my parents are now in Hawkhurst House. The whole experience, especially for my mother, has been incredible.

Brand new nursing home, big, clean, welcoming, lovely rooms, lovely surroundings, lovely staff - just wish it wasn't quite so far from my house - trouble with a big family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (3)

Gail Watkins
Gail WatkinsJob Title:PAU Home Manager

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Chris Walton-Turner
Chris Walton-TurnerJob Title:Long Term Care Unit Manager

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

Vivienne Sinclair
Vivienne SinclairJob Title:Deputy Manager at Long Term Care Unit

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