






Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.
Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...
Care Provided by Hawkhurst House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.
The price(s) shown are provided by the care home. Contact Hawkhurst House & PAU for full pricing details and T&Cs.
Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gail Watkins(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Visiting
- Visitors are welcome at any time. All the home ask is that visitors sign in.
Parking
- Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.
Hawkhurst House & PAU Reviews (87)
Hawkhurst House & PAU has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years.
Over all time Hawkhurst House & PAU has 87 reviews.
My father had an extended stay due to difficulties sourcing a suitable home care package. His care was exemplary. The staff are wonderful - all of them! He was treated with a great deal of respect and dignity, as well as a lot of humour. The food was great and he got a delicious cake on his birthday. Cannot praise them highly enough. We will miss visiting.
Gail and the Team.
I enjoyed the company in the lounge each day. I used to walk back to my bedroom several times returning to the lounge for meals and a chat with my friends. Staff were very friendly and accommodating with all the various diets. Food mostly very good lunch being the main meal of the day. Drinks were served continuously all day. Physiotherapy was excellent once I got the plasters removed and I was able to practice going up and down stairs.
Best wishes.
The care home was clean and tidy. The food provided was very good. The staff were very friendly and took much more notice of the little things that were needed. It was a much more pleasant and healing environment than being stuck in a hospital bed. Communication between the home and the family was excellent. Many thanks for the care provided.
Thank you for your lovely words and kind review, which I will share with the team.
My elderly mum was transferred here with a fractured pelvis and head wound after a fall. She was unable to walk or feed herself when she arrived and was in pain. The staff team did a fantastic job of helping her walk again and her pain was always well controlled. The staff always greeted her (and me) by our first names and were always smiling, supportive and helpful. By the time she left she was fully mobile using a frame, was eating normally at the dining table with other residents, and even made a friend. My mum rediscovered her pride in her appearance with the help of the team at the PRU who organised a mobile hairdresser and even painted her nails for her. The PRU is an incredibly important and well-led service that made a very real difference to the health and well-being of my mum.
Thank you so much for your kind and lovely review. As you know, we all loved looking after your mum and we miss her on the unit. It was our privilege and a pleasure to look after her. It made us all happy when we knew that a fellow patient she had made friends with was going to the same place. Wishing you and your mum all the best.
My wife was sent to Hawkhurst House for respite after a spell in hospital. When visiting I found the management and staff very helpful and all seemed very dedicated to their guests. Every time I had a query or request it was dealt with immediately. My wife found great benefits from her stay.
My father was in Hawkhurst House PRU Ltd for respite and rehabilitation. The place was very well run the staff were very polite, and nothing was too much trouble for them. The food was very good also.
Best wishes, Gail and the team.
Hawkhurst House PRU Ltd is light, spacious and newly built and decorated. I was pleased that my husband spent his last few weeks there after his discharge from hospital. The staff were so patient and caring and treated him with dignity. They were always welcoming to me and also friendly. His room was spacious with plenty of chairs and tables to sit at. I recommend Hawkhurst House PRU Ltd and the kind staff in it.
Thank you for your kind review. It was our pleasure to look after your husband and meet you all.
I felt Mum was safe and well cared for at all times. During her stay, her mobility and appetite improved and her weight started to increase. The staff are delightful and she became very fond of them. She did not like some meals, but I think this is due to changing tastes after her illness. Daily physio/jigsaw puzzles and other activities would have been good - we do not know whether or not this happened as she is not good at remembering. Thank you everyone, a positive stay,
Best wishes
In the short time, Mum has been in Hawkhurst House, the attention and care the team has given her has been outstanding.
Best wishes.
Everyone she came into contact with was very kind and professional throughout. She had a lovely room and enjoyed walking down to the spacious lounge and dining room to meet, and eat with, other people.
She was sad to leave but is now doing very well back in her own home, with some extra help. She is 92 this year.
We were all very grateful to the Hawkhurst House staff who took such great care of her during her stay.
Thank you for your lovely review. We really enjoyed supporting your mum.
Best wishes to you both.
Gail and the Team.
I was transferred to Hawkhurst House from the hospital following a repair and replacement (Hemi) to my hip after falling at home for further care and recuperation. Both were very well provided.
Best wishes Gail and the team.
My mother arrived at Hawkhurst House on 21st September 2021 and passed away on 28th February 2022. During her time at Hawkhurst House, she received superb care and understanding from both staff and management. The assistance I received when she first arrived and also when she passed was excellent. I have no hesitation in recommending Hawkhurst House.
Thank you for your kind words, Mervyn. It was an honour to know and care for your mother.
Whilst my dad was there they sorted out any problems quickly and efficiently. Nothing was too much trouble.
My dad thoroughly enjoyed his stay and had no complaints.
Best wishes to you and your dad.
Gail and the Team.
Step down care from hospital to prepare for my return home. The staff were extremely attentive and caring - physio, occupational therapy, personal trainer and general practitioner support were all on hand. A very happy and caring atmosphere, all aided my recovery and return home.
Best wishes,
Gail and the Team
Friendly and professional service aided mothers' rehabilitation.
Thanks to all in the unit.
Thank you for your lovely feedback. It was a pleasure to help Mum and meet you both. Wishing you both all the best. Gail and the Team.
My mother has resided in Hawkhurst House since March 2019. Thankfully she settled in before the pandemic struck! After not being able to visit this time last year and with the current Covid numbers rising again I wasn't sure if Hawkhurst House would allow this year's Christmas party to go ahead as planned. After a lot of careful planning, they did allow it to go ahead still, setting up tables in each of the residents' rooms. All the staff went above and beyond to ensure that a great day was had by all. They had to do this two days on the trot as the two floors celebrated separately. I am so grateful to everybody involved, not only for allowing the celebrations to go ahead in the first place but also for allowing more memories to be made with our loved ones, something, sadly we didn't get the chance to do last year. A huge thank you goes to one and all.
My mum has been very happy and settled at Hawkhurst House. There have been a few issues, but these have been sorted out professionally. The staff have been incredible throughout Covid and Mum clearly adores them. They are kind, considerate and loving. The home is beautiful and always clean. It never smells. I cannot speak highly enough of the staff and their dedication. I feel lucky to have found Hawkhurst House.
My family and I have been very impressed with the facilities, level of care and general, overall package that my mother has received since arriving at Hawkhurst House.
My father went into Hawkhurst House for 'end of life' care. In the few months he was there he was treated with absolute kindness, dignity and compassion throughout. The staff were also incredibly supportive of the family and they kept us in touch with Dad's condition. Whilst Dad was well enough, he was able to enjoy his meals - often with us - in the lounge or his room, participate in the entertainment and very important to him, to get a decent haircut. His room was light and spacious, overlooking the garden. The home is modern and immaculately clean. In Dad's final days, the nurses (who are absolutely phenomenal) kept him comfortable and pain-free but not 'drugged' so he was aware of us being with him and was even laughing at us the day before he passed away. Every member of staff is key to the success of HH - they were all, without exception, fantastic. Also, it is significant that staffing levels do not drop during the night or weekends as they do in other care homes.
I would not hesitate to recommend the Hawkhurst House care home to anyone needing that special care and attention which makes the resident feel that this is their own home.
Likewise, when the end came, the help given to me as her husband was more than just sympathy, it was guidance as well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkhurst House & PAU.
There are no upcoming events for Hawkhurst House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkhurst House & PAU.
Meet the Team (3)

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

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