Hawkhurst House PAU

Cranbrook Road, Hawkhurst, Cranbrook TN18 5EF
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9.4 42 Reviews
  • Hawkhurst House PAU, Cranbrook
At Hawkhurst House PRU, residents live in personalisable Care Suites and can enjoy communal areas like lounges, dining spaces, a café, and garden. Each floor has a nurse and Care Companions who provide personalised support, fostering close relationships. The home focuses on residents’ safety, independence, and choice, while welcoming friends and family. The unit supports patients transitioning from acute care, with most services funded by the NHS, and optional extras like hairdressing or newspapers available.
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Care Provided by Hawkhurst House PAU

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2125
  • Self-Funded Residential Dementia Care: from £2125
  • Self-Funded Nursing Care: from £2125
  • Self-Funded Nursing Dementia Care: from £2125
  • RESPITE Self-Funded Residential Care: from £2125
  • RESPITE Self-Funded Residential Dementia Care: from £2125
  • RESPITE Self-Funded Nursing Care: from £2125
  • RESPITE Self-Funded Nursing Dementia Care: from £2125

Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.

These prices are only a guideline, please contact Hawkhurst House PAU to find out the exact price for your requirements.

Contact Hawkhurst House PAU to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hawkhurst House PAU to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gail Watkins (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in.

Parking

  • Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.

Hawkhurst House PAU Reviews (42)

9.4

Hawkhurst House PAU has a Review Score of 9.4 (9.356) out of 10, based on 15 reviews in the last 2 years.
Over all time Hawkhurst House PAU has 42 reviews.

Overall Experience
  • 33
  • 6
  • 2
  • 0
  • 1
Date Published
  • 42
  • 4
  • 8
  • 15
  • 27
Reviewer Connection to Hawkhurst House PAU
  • 12
  • 7
  • 6
  • 5
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Beryl B (Resident) assisted by family/friend published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Step down care from hospital to prepare for my return home. The staff were extremely attentive and caring - physio, occupational therapy, personal trainer and general practitioner support were all on hand. A very happy and caring atmosphere, all aided my recovery and return home.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAUIt was our privilege to assist you.
Best wishes,
Gail and the Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Son of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were all happy, helpful, caring and professional.
Friendly and professional service aided mothers' rehabilitation.
Thanks to all in the unit.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAUThank you for your lovely feedback. It was a pleasure to help Mum and meet you both. Wishing you both all the best. Gail and the Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Hawkhurst House PAU is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Hawkhurst House PAU is calculated as follows: ( (126 Excellents x 5) + (25 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 171 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Hawkhurst House PAU is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Jan 2026

Rooms available. Please call Hawkhurst PAU

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

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