






Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.
Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...
Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.
Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their independence following a hospital stay. The unit offers specialist short-term care and rehabilitation, supporting a safe and confident transition back home.
Combining high-quality facilities with a warm, friendly atmosphere, Hawkhurst House is committed to creating a place where residents feel comfortable, valued, and empowered to live life on their own terms.
Care Provided by Hawkhurst House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hawkhurst House & PAU for full pricing details and T&Cs.
Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gail Watkins / Chris Walton Turner (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Visiting
- Visitors are welcome at any time. All the home ask is that visitors sign in.
Parking
- Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.
Hawkhurst House & PAU Reviews (88)
Hawkhurst House & PAU has a Review Score of 9.8 (9.788) out of 10, based on 39 reviews in the last 2 years.
Over all time Hawkhurst House & PAU has 88 reviews.
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last...
My mother was discharged from the hospital in April to Hawkhursy House. She was unable to walk due to a fall. The care she received was excellent. The staff were very caring. The room and facilities at the home are extremely good and modern. Unfortunately, he health issues got worse in the last month of her life. In her final days, staff were sitting with her even though she was not aware of them. Very caring.
Thank you for your kind review. It was lovely to meet you all and care for your mum.
The chef was caught giving multiple pieces of mouldy bread to my dad and the other residents. This is a hygiene notice, please sort this problem out or we will go further with this matter!
The chef was caught giving multiple pieces of mouldy bread to my dad and the other residents. This is a hygiene notice, please sort this problem out or we will go further with this matter!
Thank you for raising this concern and for agreeing to discuss this with me. As I explained on our phone call, we have investigated this and spoken to the chef. The chef confirmed that there was a loaf of bread in the cupboard which had gone mouldy. He said he took slices from a 2nd loaf which did...
Thank you for raising this concern and for agreeing to discuss this with me. As I explained on our phone call, we have investigated this and spoken to the chef. The chef confirmed that there was a loaf of bread in the cupboard which had gone mouldy. He said he took slices from a 2nd loaf which did not appear to be mouldy and gave them to you. When I informed him you had gone to get more bread and found both loaves were mouldy he accepted he should have checked the whole loaf and if mouldy thrown both away. He told me he returned the first loaf to the cupboard as he did not want to cause alarm. We pride ourselves on having achieved a 5 Star Food Hygiene rating from the Food Standards Agency for the last 5 years and can only apologise for any distress caused by this incident. Thank you for acknowledging your father is well looked after and you no other complaints about the home.
They are friendly and welcoming to visitors and appear to have genuine relationships with the residents.
The living quarters are spotless and the gardens are well-maintained and attractive.
They are friendly and welcoming to visitors and appear to have genuine relationships with the residents.
The living quarters are spotless and the gardens are well-maintained and attractive.
I would like to say a very big thank you for making my stay at Hawkhurst House so comfortable and caring, not a fault with all the staff. The physiotherapy department was very helpful to me now that I can walk with the sticks with confidence.
I would like to say a very big thank you for making my stay at Hawkhurst House so comfortable and caring, not a fault with all the staff. The physiotherapy department was very helpful to me now that I can walk with the sticks with confidence.
Best wishes to you all.
Gail and the Team.
We noticed no newspapers were distributed nor the resident was asked if she would want a newspaper.
Other than that the home seemed OK and provides good care.
Our friend seemed reasonably happy and well cared for.
We noticed no newspapers were distributed nor the resident was asked if she would want a newspaper.
Other than that the home seemed OK and provides good care.
Our friend seemed reasonably happy and well cared for.
Thank you for taking time to submit a review. We are sorry that the signing-in system did not work for you. We have not received any other comments or issues regarding it not working to date, but we will continue to monitor. We purchase 2 newspapers daily for the lounge area. We are a short-term...
Thank you for taking time to submit a review. We are sorry that the signing-in system did not work for you. We have not received any other comments or issues regarding it not working to date, but we will continue to monitor. We purchase 2 newspapers daily for the lounge area. We are a short-term unit with admissions and discharges most days and it would not be a service we could provide to each patient at present. Most patients have visitors/family that can bring in such items and all have a TV in their rooms to keep up with current affairs, should they wish. I'm glad your friend seemed happy and that the care was seen as good.
Apart from 2 males (I think it was two unless the same person does day and night shift) the staff were angels. Unfortunately, there were at least two staff short on each day and night shift which often led to longer waits. The food was tasty but they need more fruit and more salad! Also the...
Apart from 2 males (I think it was two unless the same person does day and night shift) the staff were angels. Unfortunately, there were at least two staff short on each day and night shift which often led to longer waits. The food was tasty but they need more fruit and more salad! Also the puddings here most days are custard and a piece of cake! The nursing staff are excellent, one member of staff in particular!
Thank you for your feedback. I am sorry to hear that 2 of my staff did not meet your expectations. With regards to staffing levels, unless someone is off poorly at short notice, we are never short of staff and in an ideal world perhaps patients feel there should be more. We will continue to...
Thank you for your feedback. I am sorry to hear that 2 of my staff did not meet your expectations. With regards to staffing levels, unless someone is off poorly at short notice, we are never short of staff and in an ideal world perhaps patients feel there should be more. We will continue to monitor our staffing levels to ensure the needs of our patients are met. I’m sorry this was not yourexperience. With regards to the food I will forward your feedback onto the kitchen. On a positive note I feel privileged that our unit was able to assist you to mobilise again after your period of 2 years not being able to walk. Feed back is important and will be shared with all the team. My team and I wish you well for the future.
Fantastic staff in all sections, nothing too much trouble for any of them very polite and helpful was very impressed as I have previously work in a care home. The free tea and cakes were a lovely touch as we travelled (me and my sister) for an hour to get to see our brother. Thank you to each and...
Fantastic staff in all sections, nothing too much trouble for any of them very polite and helpful was very impressed as I have previously work in a care home. The free tea and cakes were a lovely touch as we travelled (me and my sister) for an hour to get to see our brother. Thank you to each and everyone if you.
Best Wishes
Gail and the Team
The staff have always been understanding of the needs and wishes of their residents.
Always cheerful and welcoming.
The house is well-designed and has plenty of space, the rooms are easy to live in, clean and...
The staff have always been understanding of the needs and wishes of their residents.
Always cheerful and welcoming.
The house is well-designed and has plenty of space, the rooms are easy to live in, clean and well-kept.
Managers are kept aware of individual circumstances and support their staff and residents.
Thank you for the kind feedback and thank you for entrusting your mother's care to us. The Care Companion model used here at Hawkhurst House allows the team to really get to know their allocated residents which means they can quickly spot any changes and keep the nurses and managers informed.
My husband was released from hospital after spending one month there. He was really down and depressed. It was nice for him to have a room on his own, and the room was comfortable and clean. He was to come and go within the home as he pleased so as to make some friends. The staff did all they could...
My husband was released from hospital after spending one month there. He was really down and depressed. It was nice for him to have a room on his own, and the room was comfortable and clean. He was to come and go within the home as he pleased so as to make some friends. The staff did all they could for him to make his stay pleasant. Care was taken looking after him both physically and mentally. Having spent a couple of months with you as was family we felt he was ready to come home. Such an improvement but we still need to keep pushing him to do things. Many thanks for your help.
Best wishes
Truly excellent team, worked to get Mum as fit as possible. Nurses, physios, occupational therapists, social care, management, all determined to support her to achieve her goal of going home. Due to a series of infections it wasn't possible, but she was brilliantly cared for while she was a...
Truly excellent team, worked to get Mum as fit as possible. Nurses, physios, occupational therapists, social care, management, all determined to support her to achieve her goal of going home. Due to a series of infections it wasn't possible, but she was brilliantly cared for while she was a resident there. All the staff were friendly and helpful and I was made to feel so welcome all the time. The resident is given the tools and loads of support and it is truly up to them how far they can go.
Best wishes
The manager and the team.
The staff were amazing and the food was outstanding, I was extremely grateful and impressed with their professionalism.
The staff were amazing and the food was outstanding, I was extremely grateful and impressed with their professionalism.
Best wishes, Gail and the Team
Your care home was very welcoming and I was always happy to come and visit with my 10-year-old son. He was always very relaxed and felt he could be himself with his grandad. Your carers always said hello to us and were always polite.
Your care home was very welcoming and I was always happy to come and visit with my 10-year-old son. He was always very relaxed and felt he could be himself with his grandad. Your carers always said hello to us and were always polite.
Best wishes, Gail and the team.
I liked it at Hawkhurst. Everyone was friendly and made me feel safe and cared for. They helped me become more independent again until I could go home again. I am very grateful to all of the staff.
I liked it at Hawkhurst. Everyone was friendly and made me feel safe and cared for. They helped me become more independent again until I could go home again. I am very grateful to all of the staff.
Best wishes
The Manager and the Team.
All in all, I was greatly satisfied with the nursing home and staff.
All in all, I was greatly satisfied with the nursing home and staff.
Thank you so much for your kind review. It was our pleasure to care for and look after your aunty.
My mother lost her mobility following a fall & 7 weeks in hospital moving to Hawkhurst House in December2022. The home was welcoming & friendly, from reception & management to all the staff on the "shop floor" & my mother stayed there until she passed away in May 2023. Care was delivered with...
My mother lost her mobility following a fall & 7 weeks in hospital moving to Hawkhurst House in December2022. The home was welcoming & friendly, from reception & management to all the staff on the "shop floor" & my mother stayed there until she passed away in May 2023. Care was delivered with compassion, dignity & kindness. The home provided an excellent birthday tea for her and us as a family in the April to celebrate her 104th birthday. We were able to make my mother's room more personal with her paintings on the walls & we were able to make tea in her room on our visits. Without exception the staff were always willing to help and all appeared to enjoy their work. The end of life care was excellent and we were given the privacy that we appreciated so much at that time. I have no hesitation in recommending Hawkhurst House to others searching for a caring place for a loved one.
Thank you so much for your kind words. It was an absolute to honour to have provided care to your mother. She was a remarkable and lovely lady. We remember her birthday well, how happy she was particularly having those she loved around her that day.
We are relieved he spent his last days in such lovely surroundings, being cared for by wonderful staff. He was...
We are relieved he spent his last days in such lovely surroundings, being cared for by wonderful staff. He was shown respect and dignity every step of the way, and nothing was too much trouble.
The building is like a nice hotel, with large on-suite rooms, large enough for visitors. There are also several outdoor spaces, including balconies for all to use and a welcome place to gather your thoughts. Sadly my dad wasn't able to take advantage of most that was available, but we are comforted that everything that could be done, was and we are truly grateful for that.
It's a place I would happily go myself, but hopefully not yet.
It was our pleasure to care for your Dad.
Best wishes,
Gail and the team.
I would like to thank all the team at Hawkhurst House who looked after my mother after being transferred for rehab to Hawkhurst House. Sadly she never recovered from the operation and died on 20th March 2023. The care she recieved under extremely difficult circumstances was fantastic, and...
I would like to thank all the team at Hawkhurst House who looked after my mother after being transferred for rehab to Hawkhurst House. Sadly she never recovered from the operation and died on 20th March 2023. The care she recieved under extremely difficult circumstances was fantastic, and communication with both the care team and doctors surgery was exemplary. The facilities were great and clean. Staff were always on hand if needed. Thank you for making a difficult time more acceptable.
Best Wishes,
The manager and the team.
Dad was shown kindness and respect by all of the staff and they supported him through a very difficult period. I was always made welcome and any questions or concerns were dealt with quickly. My only concern is the lack of activities provided the television should not be the only option.
Dad was shown kindness and respect by all of the staff and they supported him through a very difficult period. I was always made welcome and any questions or concerns were dealt with quickly. My only concern is the lack of activities provided the television should not be the only option.
Thank you for taking time to write a review for us and we are pleased that you were happy with your relative's care. With regards to the activities, I'm sorry you only witnessed the television for entertainment. We did have other activities on offer but as a reablement unit/short stay activities...
Thank you for taking time to write a review for us and we are pleased that you were happy with your relative's care. With regards to the activities, I'm sorry you only witnessed the television for entertainment. We did have other activities on offer but as a reablement unit/short stay activities were limited. However, we have now employed a "Hostess and Wellbeing" lady to facilitate more activities/outings for our short stay patients.
This care home has everything needed to keep the residents safe and happy. Lovely people run it, and work there, always pleased to see us wherever we visit. Nothing is too much trouble for the staff when we are there - tea and coffee are on offer.
This care home has everything needed to keep the residents safe and happy. Lovely people run it, and work there, always pleased to see us wherever we visit. Nothing is too much trouble for the staff when we are there - tea and coffee are on offer.
Very pleased with the care of my friend. I think she will miss it.
Very pleased with the care of my friend. I think she will miss it.
Best wishes to you all,
Gail.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkhurst House & PAU.
There are no upcoming events for Hawkhurst House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkhurst House & PAU.
Meet the Team (4)

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes...
I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning...
Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

Awaiting description

Welcome to Hawkhurst House PAU, a place that has truly become my second home. I joined the home in December 2021 as a Nurse, and I am very proud of...
Welcome to Hawkhurst House PAU, a place that has truly become my second home. I joined the home in December 2021 as a Nurse, and I am very proud of the journey I have had, progressing to my role as Deputy Manager. Over the years, I have built strong and meaningful relationships with our residents, their families and our wonderful team. What I love most about Hawkhurst House is that we treat every resident as an individual and make sure they feel safe, respected, valued and at home. For me, care is not just about meeting someone’s needs; it is about getting to know the person, listening to them and helping them enjoy each day. I feel very proud to be part of the Hawkhurst House family and to work alongside a team who genuinely care and always try to make a difference. It is a privilege to come to work every day and know that we are making a positive difference in the lives of the people we care for.
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