Submit a Review for Balmoral by Northcare
512 Kilmarnock Road, Giffnock, Glasgow, G43 2BW
View full details of Balmoral by NorthcareLatest Reviews for Balmoral by Northcare
17 March 2026
The commitment and care from all the employees is second to none. Each member of staff shows kindness, empathy and genuine enthusiasm for the care they give. This is the standard for others to follow.
04 March 2026
Our family member recently moved to The Balmoral. From our first visit with Robyn at Front of House we were treated with respect and kindness.She answered our many questions and made us feel that nothing is too much trouble. That attitude is shared by the whole staff team. My sister in law receives
wonderful personal care from Care Staff who know her likes/dislikes and specific needs. Hospitality Staff provide a variety of meals/snacks to suit her dietary needs and Housekeeping maintain her clothes and room to a high standard. The Nursing staff are amazing. They communicate with us as a family on a regular basis, highlighting any changes in her condition and ensuring her wellbeing at all times. She takes part, as she chooses, in a variety of impressive activities from the monthly programme. There is a warm and friendly private day room where she can relax and interact with other residents. We could not be happier with the quality of care given and highly recommend The Balmoral.
04 March 2026
I can only say that we are even happier with our Mum's care. All of the team, from being greeted into the home, updated with any health concerns by the nurses, and further updated on Mum's wellbeing by the carers has been fantastic. Our Mum is constantly monitored, recently she was clutching her
chest, and as she is mostly non-verbal and couldn't say what was wrong, they immediately checked her oxygen levels and blood pressure which weren't right, phoned us for permission to call an ambulance, got her to hospital, and it turned out to be blood clots on her lungs. Mum was treated for 4 days and is now back at Balmoral as if nothing had happened. We arrived the other day to find a miniature therapy pony visiting. The residents were so happy to meet and stroke the pony, just amazing. The families are invited to join their relatives at the summer barbeque, the brasserie quiz, Mother's day afternoon tea and other fantastic events. Would recommend 100%
23 February 2026
My uncle is a resident in The Balmoral. It is welcoming and warm all the staff treat the residents aswell as the visitors with the upmost respect and staff know every resident, including hospitality staff in the brasserie who always welcome you with a warm smile and a lovely cup of coffee..
My
family are very happy with the care my uncle receives. He is spotless as well as the surroundings , he is very happy which gives my Aunt and cousin peace of mind that he is being so well taken care of.
I am a trained nurse and am so impressed with the level of care each resident gets and maintains dignity and respect at all times.
The Balmoral feels like a beautiful comfortable well maintained home with memory photographs on the walls and suitable nic naks dotted around on beautiful tables and sideboards.
Mealtimes are in a well appointed dining room and quality food is served three times a day aswell as coffee/tea any time they ask.
It truly is a home from home,
23 February 2026
We can't thank Balmoral by Northcare enough for the care they give my dad. The absolute best thing about this place is the staff. Every single one of them goes above and beyond, not just in meeting his needs, but in making him feel genuinely at home.
That care extends to the whole family too,
you're always made to feel welcome, supported and included.
They also offer fantastic activities, which make a real difference day to day. The cinema is a brilliant touch, not just for residents, but also for keeping the kids entertained while the grown-ups have time to talk. There are lovely home-baked goods, and a beautiful upstairs area where we can take Dad for a coffee and some quiet time together, without him needing to leave the home.
It's clear how much thought, warmth and care goes into everything they do. Knowing Dad is in such a compassionate, engaging environment gives us enormous peace of mind. We're incredibly grateful.
10 February 2026
The very best of care is received. I couldn't ask for any more for my mum .friendly and caring and loving from all staff in balmoral.the home is more like a 5 star hotel.the home is beautiful very clean
10 February 2026
Excellent team providing great care in a top class facility.
Many thanks for looking after my mother so well for the last 3 years.
All the staff are very caring to both my mother and myself
Thank you
30 January 2026
My aunt has settled In to Balmoral extremely well which I put down to the outstanding care staff who are all very friendly and attentive. We were very well taken care of from the minute we walked through the door, and feel that my aunt is in wonderful hands.
On arrival today, we very lucky enough
to experience the fantastic live entertainment in the brasserie, and were treated to some lovely drinks by the excellent host upstairs.
My aunt's bedroom is absolutely beautiful. The care and thought the staff put into arranging her personal belongings to make it feel like home is incredibly touching, and I know it means the world to her.
Deciding to put a family member into full time care is never an easy decision, but management made the whole process feel so much easier for us as a family. They went over and above, and nothing was too big an ask. Thanks again to the entire staff of Balmoral - I would highly recommend it to anyone considering a care home.
29 January 2026
My dad's health was deteriorating and I needed to ensure he was safe round-the-clock. From our first visit to view, we were made to feel very welcome and that nothing was a bother. Dad really loved the surroundings, the staff were friendly but professional, and he soon moved in permanently.
At all
times, dad's needs were considered, making sure he was comfortable, safe and seen. Me and the rest of the family quickly got to know the staff well, and felt at ease if we needed to request anything, including alternative food or drinks for Dad.
Latterly, I spent so much time there I felt part of the family. We had fabulous support for dad's end-or-life care, which was very dignified and personal, and I can't thank the staff enough for their help during this extremely difficult period.
I would definitely recommend the Balmoral - it's not just a lovely 5 star care home but the staff are caring, thoughtful and kind.
28 January 2026
My mum stayed at Balmoral Care Home for respite towards the end of 2025, having stayed for a week earlier the same year. I cannot praise the staff highly enough. They've always treated mum with the utmost care and respect and would often go above and beyond our expectations to make sure her time in
their care was enjoyable and dignified. Thank you to everyone at Balmoral, you are a credit to the care industry which often comes in for much negative publicity.
28 January 2026
The standard of care is absolutely wonderful. My sister has come on leaps and bounds since moving in .The staff are all lovely and very attentive and all the residents seem happy .I would highly recommend the home to anyone .It's lovely being able to go upstairs for a coffee or a drink in such
beautiful surroundings with lovely staff .Robin the manager is brilliant and so helpful always .Nothing is too much .Thank you .
15 January 2026
The staff at the care home are incredibly kind and accommodating, and nothing is ever too much trouble for them. Everyone throughout the home is welcoming and genuinely caring. The food is absolutely wonderful, with plenty of choices and alternatives always available. Most importantly, the personal
care is delivered with such compassion and to an exceptionally high standard. I cannot thank the staff enough for the warmth, kindness, and dedication they show every day. There is nothing negative to say at all, and I would wholeheartedly recommend this care home.
06 October 2025
My mother has recently moved into Balmoral, everything was handled with the utmost care and respect. The process was very quick and was made easier for all the family, we felt the support offered to all of us during this difficult time was fantastic.
We are so grateful for all the staff at Balmoral
who are always friendly, know my mother well and always have a moment to talk to us about anything.
Her favourite things have been taken into account, whether this be the type of food she enjoys, her clothing or what she likes to watch on TV.
The nursing staff are amazing and have looked after my mother much better than any care she was receiving at the hospital.
16 September 2025
My mum was in Balmoral for 4 weeks over July/August to give myself and my brother and sister some respite. She liked it very much there and in her words: 'It is a very good care home'. We were particularly reassured by the medical care and monitoring, and the quality of the overnight care - these
are what are most important to us. The food also sounded really good. My mum loved the brasserie atmosphere particularly and the friendliness of all of the staff - nursing and catering. Two areas that could possibly be improved a little - more organisation in the laundry (my mum's clothes got lost a few times), and more encouragement to do activities. My mum tends to need quite a bit of encouragement to take part in things but does love them when she does - so a bit more of that would be good - perhaps the teachers themselves could pop by the rooms to encourage residents? Or even arrange to do some 1:1s sometimes - this might feel more value for money and ensure physical activity.
10 September 2025
Since first contacting Balmoral to enquire about possible respite care or long term permanent care for the person for whom I am Health and Wellbeing Power of Attorney I would like to state that I have been met with nothing but kindness, compassion and genuine support.
The front of house manager
went out of her way to help me. She was friendly, engaging and very positive. She explained what was available immediately and in the longer term and assured me that Balmoral could assist me in whatever route I should wish to take.
She was very patient and understanding as it took some time to negotiate with the person for whom I'm responsible that respite care then possible full time care was the best way to keep him safe and to ensure his continued quality of life.
She kept in touch throughout. The person concerned is now well settled as a permanent resident. All issues were dealt with professionalism and courtesy.
I cannot praise the front of house manager enough.
18 August 2025
Dad was in for 2 weeks respite to give mum and brother a well needed break. First time in Balmoral and such a difference from any other care facility we have viewed / tried. Would be happy to use in the future
01 August 2025
I am very pleased I chose the Balmoral nursing home for my Mum. The staff are so friendly, caring kind and thoughtful. The surroundings in the home are nothing short of five star. My mum loves the activities they put on and I am reassured she is well cared for at this vulnerable time of her like.
It's heart warming to see her so happy.
22 May 2025
I've been so impressed with every aspect of Balmoral. Every member of staff has been so welcoming and friendly, even those who don't know us.
I'd dreaded a time where we'd have to 'put Dad into a care home' but this doesn't feel like that at all. It's more like a 5* hotel & an opportunity for him
to live a far better life in beautiful surroundings with all the care he needs.
He regularly tells us how incredible it is - the staff, the food (he can even choose how brown he wants his toast!), and how spotless his room is.
We had concerns about an unwanted visitor, but the staff explained their process and handled it perfectly.
Dad hasn't taken part in activities but the schedule looks great. I'm still giving that a 5* rating as him not taking part is no reflection on the offerings.
The care has been amazing, and any health concerns we've raised have been dealt with immediately. Staff include Dad in every conversation and decision. I'm so thankful to have found you for him. Thank you!
22 April 2025
From the minute we entered the building we were happy with what we saw + experienced. A nice family atmosphere. Spotless, sweet smelling rooms. Patients were comforted whenever they were distressed + food looked good plenty of it. My husband's medical care has been excellent and well attended. He
does not always appreciate this but we as family do.
22 April 2025
The care my husband, who has had a major stroke, has received at the Balmoral has been exemplary. Dedicated, skilled staff at all levels in all roles and responsibilities maintain a calm and very caring environment. They are always good humoured and patient in what can be challenging situations. I
am always greeted by name and with a smile, and staff somehow manage to seem never too busy to listen, to reassure. There is on going observation and monitoring of my husband's health and an impressively a rapid response to several potential emergencies that required hospital admission. Strategies that maximise opportunities to improve existing health issues have been developed. The Brasserie has been a delightful place for us to enjoy some quality moments together at an exceptionally difficult time.
The Balmoral team are providing outstanding nursing care to my husband and outstanding support - for which I will always be grateful -to myself.
Latest Reviews for Balmoral by Northcare
17 March 2026
The commitment and care from all the employees is second to none. Each member of staff shows kindness, empathy and genuine enthusiasm for the care they give. This is the standard for others to follow.
04 March 2026
Our family member recently moved to The Balmoral. From our first visit with Robyn at Front of House we were treated with respect and kindness.She answered our many questions and made us feel that nothing is too much trouble. That attitude is shared by the whole staff team. My sister in law receives
wonderful personal care from Care Staff who know her likes/dislikes and specific needs. Hospitality Staff provide a variety of meals/snacks to suit her dietary needs and Housekeeping maintain her clothes and room to a high standard. The Nursing staff are amazing. They communicate with us as a family on a regular basis, highlighting any changes in her condition and ensuring her wellbeing at all times. She takes part, as she chooses, in a variety of impressive activities from the monthly programme. There is a warm and friendly private day room where she can relax and interact with other residents. We could not be happier with the quality of care given and highly recommend The Balmoral.
04 March 2026
I can only say that we are even happier with our Mum's care. All of the team, from being greeted into the home, updated with any health concerns by the nurses, and further updated on Mum's wellbeing by the carers has been fantastic. Our Mum is constantly monitored, recently she was clutching her
chest, and as she is mostly non-verbal and couldn't say what was wrong, they immediately checked her oxygen levels and blood pressure which weren't right, phoned us for permission to call an ambulance, got her to hospital, and it turned out to be blood clots on her lungs. Mum was treated for 4 days and is now back at Balmoral as if nothing had happened. We arrived the other day to find a miniature therapy pony visiting. The residents were so happy to meet and stroke the pony, just amazing. The families are invited to join their relatives at the summer barbeque, the brasserie quiz, Mother's day afternoon tea and other fantastic events. Would recommend 100%
23 February 2026
My uncle is a resident in The Balmoral. It is welcoming and warm all the staff treat the residents aswell as the visitors with the upmost respect and staff know every resident, including hospitality staff in the brasserie who always welcome you with a warm smile and a lovely cup of coffee..
My
family are very happy with the care my uncle receives. He is spotless as well as the surroundings , he is very happy which gives my Aunt and cousin peace of mind that he is being so well taken care of.
I am a trained nurse and am so impressed with the level of care each resident gets and maintains dignity and respect at all times.
The Balmoral feels like a beautiful comfortable well maintained home with memory photographs on the walls and suitable nic naks dotted around on beautiful tables and sideboards.
Mealtimes are in a well appointed dining room and quality food is served three times a day aswell as coffee/tea any time they ask.
It truly is a home from home,
23 February 2026
We can't thank Balmoral by Northcare enough for the care they give my dad. The absolute best thing about this place is the staff. Every single one of them goes above and beyond, not just in meeting his needs, but in making him feel genuinely at home.
That care extends to the whole family too,
you're always made to feel welcome, supported and included.
They also offer fantastic activities, which make a real difference day to day. The cinema is a brilliant touch, not just for residents, but also for keeping the kids entertained while the grown-ups have time to talk. There are lovely home-baked goods, and a beautiful upstairs area where we can take Dad for a coffee and some quiet time together, without him needing to leave the home.
It's clear how much thought, warmth and care goes into everything they do. Knowing Dad is in such a compassionate, engaging environment gives us enormous peace of mind. We're incredibly grateful.
10 February 2026
The very best of care is received. I couldn't ask for any more for my mum .friendly and caring and loving from all staff in balmoral.the home is more like a 5 star hotel.the home is beautiful very clean
10 February 2026
Excellent team providing great care in a top class facility.
Many thanks for looking after my mother so well for the last 3 years.
All the staff are very caring to both my mother and myself
Thank you
30 January 2026
My aunt has settled In to Balmoral extremely well which I put down to the outstanding care staff who are all very friendly and attentive. We were very well taken care of from the minute we walked through the door, and feel that my aunt is in wonderful hands.
On arrival today, we very lucky enough
to experience the fantastic live entertainment in the brasserie, and were treated to some lovely drinks by the excellent host upstairs.
My aunt's bedroom is absolutely beautiful. The care and thought the staff put into arranging her personal belongings to make it feel like home is incredibly touching, and I know it means the world to her.
Deciding to put a family member into full time care is never an easy decision, but management made the whole process feel so much easier for us as a family. They went over and above, and nothing was too big an ask. Thanks again to the entire staff of Balmoral - I would highly recommend it to anyone considering a care home.
29 January 2026
My dad's health was deteriorating and I needed to ensure he was safe round-the-clock. From our first visit to view, we were made to feel very welcome and that nothing was a bother. Dad really loved the surroundings, the staff were friendly but professional, and he soon moved in permanently.
At all
times, dad's needs were considered, making sure he was comfortable, safe and seen. Me and the rest of the family quickly got to know the staff well, and felt at ease if we needed to request anything, including alternative food or drinks for Dad.
Latterly, I spent so much time there I felt part of the family. We had fabulous support for dad's end-or-life care, which was very dignified and personal, and I can't thank the staff enough for their help during this extremely difficult period.
I would definitely recommend the Balmoral - it's not just a lovely 5 star care home but the staff are caring, thoughtful and kind.
28 January 2026
My mum stayed at Balmoral Care Home for respite towards the end of 2025, having stayed for a week earlier the same year. I cannot praise the staff highly enough. They've always treated mum with the utmost care and respect and would often go above and beyond our expectations to make sure her time in
their care was enjoyable and dignified. Thank you to everyone at Balmoral, you are a credit to the care industry which often comes in for much negative publicity.
28 January 2026
The standard of care is absolutely wonderful. My sister has come on leaps and bounds since moving in .The staff are all lovely and very attentive and all the residents seem happy .I would highly recommend the home to anyone .It's lovely being able to go upstairs for a coffee or a drink in such
beautiful surroundings with lovely staff .Robin the manager is brilliant and so helpful always .Nothing is too much .Thank you .
15 January 2026
The staff at the care home are incredibly kind and accommodating, and nothing is ever too much trouble for them. Everyone throughout the home is welcoming and genuinely caring. The food is absolutely wonderful, with plenty of choices and alternatives always available. Most importantly, the personal
care is delivered with such compassion and to an exceptionally high standard. I cannot thank the staff enough for the warmth, kindness, and dedication they show every day. There is nothing negative to say at all, and I would wholeheartedly recommend this care home.
06 October 2025
My mother has recently moved into Balmoral, everything was handled with the utmost care and respect. The process was very quick and was made easier for all the family, we felt the support offered to all of us during this difficult time was fantastic.
We are so grateful for all the staff at Balmoral
who are always friendly, know my mother well and always have a moment to talk to us about anything.
Her favourite things have been taken into account, whether this be the type of food she enjoys, her clothing or what she likes to watch on TV.
The nursing staff are amazing and have looked after my mother much better than any care she was receiving at the hospital.
16 September 2025
My mum was in Balmoral for 4 weeks over July/August to give myself and my brother and sister some respite. She liked it very much there and in her words: 'It is a very good care home'. We were particularly reassured by the medical care and monitoring, and the quality of the overnight care - these
are what are most important to us. The food also sounded really good. My mum loved the brasserie atmosphere particularly and the friendliness of all of the staff - nursing and catering. Two areas that could possibly be improved a little - more organisation in the laundry (my mum's clothes got lost a few times), and more encouragement to do activities. My mum tends to need quite a bit of encouragement to take part in things but does love them when she does - so a bit more of that would be good - perhaps the teachers themselves could pop by the rooms to encourage residents? Or even arrange to do some 1:1s sometimes - this might feel more value for money and ensure physical activity.
10 September 2025
Since first contacting Balmoral to enquire about possible respite care or long term permanent care for the person for whom I am Health and Wellbeing Power of Attorney I would like to state that I have been met with nothing but kindness, compassion and genuine support.
The front of house manager
went out of her way to help me. She was friendly, engaging and very positive. She explained what was available immediately and in the longer term and assured me that Balmoral could assist me in whatever route I should wish to take.
She was very patient and understanding as it took some time to negotiate with the person for whom I'm responsible that respite care then possible full time care was the best way to keep him safe and to ensure his continued quality of life.
She kept in touch throughout. The person concerned is now well settled as a permanent resident. All issues were dealt with professionalism and courtesy.
I cannot praise the front of house manager enough.
18 August 2025
Dad was in for 2 weeks respite to give mum and brother a well needed break. First time in Balmoral and such a difference from any other care facility we have viewed / tried. Would be happy to use in the future
01 August 2025
I am very pleased I chose the Balmoral nursing home for my Mum. The staff are so friendly, caring kind and thoughtful. The surroundings in the home are nothing short of five star. My mum loves the activities they put on and I am reassured she is well cared for at this vulnerable time of her like.
It's heart warming to see her so happy.
22 May 2025
I've been so impressed with every aspect of Balmoral. Every member of staff has been so welcoming and friendly, even those who don't know us.
I'd dreaded a time where we'd have to 'put Dad into a care home' but this doesn't feel like that at all. It's more like a 5* hotel & an opportunity for him
to live a far better life in beautiful surroundings with all the care he needs.
He regularly tells us how incredible it is - the staff, the food (he can even choose how brown he wants his toast!), and how spotless his room is.
We had concerns about an unwanted visitor, but the staff explained their process and handled it perfectly.
Dad hasn't taken part in activities but the schedule looks great. I'm still giving that a 5* rating as him not taking part is no reflection on the offerings.
The care has been amazing, and any health concerns we've raised have been dealt with immediately. Staff include Dad in every conversation and decision. I'm so thankful to have found you for him. Thank you!
22 April 2025
From the minute we entered the building we were happy with what we saw + experienced. A nice family atmosphere. Spotless, sweet smelling rooms. Patients were comforted whenever they were distressed + food looked good plenty of it. My husband's medical care has been excellent and well attended. He
does not always appreciate this but we as family do.
22 April 2025
The care my husband, who has had a major stroke, has received at the Balmoral has been exemplary. Dedicated, skilled staff at all levels in all roles and responsibilities maintain a calm and very caring environment. They are always good humoured and patient in what can be challenging situations. I
am always greeted by name and with a smile, and staff somehow manage to seem never too busy to listen, to reassure. There is on going observation and monitoring of my husband's health and an impressively a rapid response to several potential emergencies that required hospital admission. Strategies that maximise opportunities to improve existing health issues have been developed. The Brasserie has been a delightful place for us to enjoy some quality moments together at an exceptionally difficult time.
The Balmoral team are providing outstanding nursing care to my husband and outstanding support - for which I will always be grateful -to myself.