Submit a Review for Surbitonian Gardens
Poppy Court, Warwick Grove, Surbiton, KT5 8FF
View full details of Surbitonian GardensLatest Reviews for Surbitonian Gardens
21 November 2025
My initial contact was with Nicky - who was consistently understanding and enormously helpful at a time when we needed reassurance. While Stuart was in respite care - we prolonged this! - the carers were wonderful. Adam, Maricel, Alice, Sam, Sahil ... the list goes on. Also, the activities were
so very helpful. He particularly enjoyed the outing to the car brand, plus the quizzes organised and run by Adam in particular, also Christine.
Needless to say, he much enjoyed the meals ...
I would anticipate further brief periods of respite care in the future.
We value the contact with Nicky, and the carers who are so very helpful.
08 May 2025
I am happy to stay.
02 May 2025
My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.
25 April 2025
Since coming here, Dad has come to enjoy living here. Has made friends among residents and enjoys taking part in activities.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
15 April 2025
We moved our dad here from a different home, he looked like he was at death's door when he arrived. Within a couple of weeks, he is now walking again. Loves the home and is eating really well. (The food looks great) Joining in the activities.
Everyone is really kind & caring, we are so glad he's
here.
15 April 2025
My Mum came to Surbitonian in August 2022. She previously lived in East Sussex but all her family lived in either Fulham or Kingston.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a
community. The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
14 April 2025
I found the managers to be extremely helpful and friendly. They facilitated emergency respite care for my aunt at short notice and with a "can do" attitude.
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It
was also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
27 March 2025
One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.
13 January 2025
I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.
20 November 2024
We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.
03 October 2024
Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.
13 May 2024
Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.
21 March 2024
The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.
21 March 2024
Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to
allow easy access for residents using wheelchairs/walkers. Highly recommend.
19 March 2024
Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
08 March 2024
Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.
07 March 2024
Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.
05 March 2024
The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more
staff i.e care workers needed.
05 March 2024
We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved
satisfactorily.
04 March 2024
Seemed much happier, he likes the staff and the home.
Latest Reviews for Surbitonian Gardens
21 November 2025
My initial contact was with Nicky - who was consistently understanding and enormously helpful at a time when we needed reassurance. While Stuart was in respite care - we prolonged this! - the carers were wonderful. Adam, Maricel, Alice, Sam, Sahil ... the list goes on. Also, the activities were
so very helpful. He particularly enjoyed the outing to the car brand, plus the quizzes organised and run by Adam in particular, also Christine.
Needless to say, he much enjoyed the meals ...
I would anticipate further brief periods of respite care in the future.
We value the contact with Nicky, and the carers who are so very helpful.
08 May 2025
I am happy to stay.
02 May 2025
My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.
25 April 2025
Since coming here, Dad has come to enjoy living here. Has made friends among residents and enjoys taking part in activities.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
15 April 2025
We moved our dad here from a different home, he looked like he was at death's door when he arrived. Within a couple of weeks, he is now walking again. Loves the home and is eating really well. (The food looks great) Joining in the activities.
Everyone is really kind & caring, we are so glad he's
here.
15 April 2025
My Mum came to Surbitonian in August 2022. She previously lived in East Sussex but all her family lived in either Fulham or Kingston.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a
community. The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
14 April 2025
I found the managers to be extremely helpful and friendly. They facilitated emergency respite care for my aunt at short notice and with a "can do" attitude.
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It
was also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
27 March 2025
One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.
13 January 2025
I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.
20 November 2024
We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.
03 October 2024
Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.
13 May 2024
Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.
21 March 2024
The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.
21 March 2024
Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to
allow easy access for residents using wheelchairs/walkers. Highly recommend.
19 March 2024
Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
08 March 2024
Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.
07 March 2024
Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.
05 March 2024
The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more
staff i.e care workers needed.
05 March 2024
We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved
satisfactorily.
04 March 2024
Seemed much happier, he likes the staff and the home.