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- Surbitonian Gardens care home







Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.
The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.
Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
Care Provided by Surbitonian Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Chiropody every 4-6 weeks.
The price(s) shown are provided by the care home. Contact Surbitonian Gardens for full pricing details and T&Cs.
Contact Surbitonian Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Nicola Hazell(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours. All visitors would be expected to sign in Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.
Parking
- Parking is available on site.
Surbitonian Gardens Reviews (59)
Surbitonian Gardens has a Review Score of 9.3 (9.337) out of 10, based on 12 reviews in the last 2 years.
Over all time Surbitonian Gardens has 59 reviews.
We are grateful for the support we were provided during such a difficult time.
Thank you so much for taking the time to send a review. We were all very fond of your mother and enjoyed getting to know her. I will share your kind comments with the team.
Needless to say, he much enjoyed the meals ...
I would anticipate further brief periods of respite care in the future.
We value the contact with Nicky, and the carers who are so very helpful.
Thank you so much for taking the time to share your feedback on your husbands recent respite stay with us. We really enjoyed getting to know you both and would be happy to welcome you back, when the time is right for you. We will share your kind comments with the team.
I am happy to stay.
Thank you for taking the time to review our home. We are glad that you are staying with us.
My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.
Thank you so much for taking the time to review our home. I'm glad that you enjoyed your stay with us. I will share your kind comments with the team.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
Thank you for taking the time to complete a review. We appreciate all feedback and will ensure your kind comments are shared with the wider team.
Everyone is really kind & caring, we are so glad he's here.
Thank you for taking the time to submit a review, it's so helpful for other families who may be looking for care for their loved one. I will share this feedback with the wider team.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a community. The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
Thank you so much for your kind words about the care and support your mum has received at Surbitonian Gardens. We're truly grateful for your trust in us and delighted to hear that she feels part of the community we've worked hard to build. We completely understand your concern around the changes in...
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It was also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
Thank you so much for your kind comments. It's really valuable for other families who may be looking for care for a loved one to be able to review relevant and up to date feedback. We will share your comments with the team.
One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.
Thank you so much for your feedback and kind comments. We will share this with the team. We appreciate all feedback, its really helpful for other families looking for care for their loved ones.
I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.
Thank you for taking the time to review your short stay with us. We appreciate your kind comments and will share your feedback with the team.
We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.
Thank you for your positive feedback. It's so good to hear that your father enjoyed his stay and that the whole process went smoothly. We will ensure that your kind comments are shared with the team.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.
Thank you for your kind words, they are truly appreciated. I will share your comments with the team. Our thoughts remain with you and the rest of the family.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.
Thank you for taking time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. Please rest assured that your comments have been passed to Senior Management. Once again we are very sorry that you feel the experience did not meet your expectations. Heather Clayton Resident Experience Manager.
The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.
Thank you for your kind words in your review. I will share your feedback with the rest of the team at Surbitonian Gardens. - Resident Experience Manager.
Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow easy access for residents using wheelchairs/walkers. Highly recommend.
Thank you so much for your kind words in your review. I will be sharing your lovely feedback with the rest of the team. - Resident Experience Manager.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
We are sorry for your experience at Surbitonian Gardens. If you would like to get in touch to discuss we would be happy to greet you. Heather Clayton Resident Experience Manager
Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.
Thank you for your review. Our staffing levels are based on residents' needs and adjusted accordingly. I will pass on your feedback to the team at Surbitonian Gardens.
Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.
Resident Experience Manager
The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff i.e care workers needed.
Thank you for your kind words in your review. Our staffing levels are based on residents needs and adjusted accordingly. Heather Clayton Resident Experience Manager
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.
Thank you for your kind words in your review, and we are so happy Mum is enjoying living with us at Surbitonian Gardens. I will share your lovely feedback with the rest of the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Surbitonian Gardens.
There are no upcoming events for Surbitonian Gardens.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Surbitonian Gardens.
Accreditations
There are no accreditations posted yet for Surbitonian Gardens.
Meet the Team (1)

Home Manager
Frequently Asked Questions about Surbitonian Gardens
What types of Care is Surbitonian Gardens registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Surbitonian Gardens have?
There are 80 Single Rooms.
What are the Facilities & Services at Surbitonian Gardens?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Surbitonian Gardens to the centre of Surbiton?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbitonian Gardens to verify any information. View our terms and conditions. Surbitonian Gardens has an Enhanced Service -more info.