Surbitonian Gardens

We are grateful for the support we were provided during such a difficult time.

We value the contact with Nicky, and the carers who are so very helpful.

I am happy to stay.

My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.

The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.

Everyone is really kind & caring, we are so glad he's here.

The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.

I recommend Surbitonian Gardens unreservedly.

One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.

I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.

We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.

This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.

There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.

The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.

Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow easy access for residents using wheelchairs/walkers. Highly recommend.

Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.

Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.

Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.

The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff i.e care workers needed.

We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.