Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF
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9.7 57 Reviews
  • Surbitonian Gardens, Surbiton
Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.

The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.

Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Surbitonian Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Georgina Gamble (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours.


    All visitors would be expected to sign in


    Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.

Parking

  • Parking is available on site.

Surbitonian Gardens Reviews (57)

9.7

Surbitonian Gardens has a Review Score of 9.7 (9.702) out of 10, based on 39 reviews in the last 2 years.
Over all time Surbitonian Gardens has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Surbitonian Gardens
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Total of 57, showing 1-20
Review from S P (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to stay.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to review our home. We are glad that you are staying with us.

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Review from M S (Resident) assisted by family/friend published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for taking the time to review our home. I'm glad that you enjoyed your stay with us. I will share your kind comments with the team.

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Review from C S (Son of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming here, Dad has come to enjoy living here. Has made friends among residents and enjoys taking part in activities.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to complete a review. We appreciate all feedback and will ensure your kind comments are shared with the wider team.

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Review from S C (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our dad here from a different home, he looked like he was at death's door when he arrived. Within a couple of weeks, he is now walking again. Loves the home and is eating really well. (The food looks great) Joining in the activities.
Everyone is really kind & caring, we are so glad he's here.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to submit a review, it's so helpful for other families who may be looking for care for their loved one. I will share this feedback with the wider team.

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Review from J C (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum came to Surbitonian in August 2022. She previously lived in East Sussex but all her family lived in either Fulham or Kingston.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a community.
The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your kind words about the care and support your mum has received at Surbitonian Gardens. We're truly grateful for your trust in us and delighted to hear that she feels part of the community we've worked hard to build. We completely understand your concern around the changes in management. While we acknowledge that consistency in this role is important, these changes have been part of our commitment to finding the right leadership to truly reflect our values and support our dedicated staff in delivering the best possible care. Our goal has always been to ensure a stable and supportive environment for both residents and staff, and we're confident that the steps we've taken will strengthen that even further moving forward. Thank you again for your feedback - it's vital in helping us grow and improve.

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Review from Sarah Jane R (Niece of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the managers to be extremely helpful and friendly. They facilitated emergency respite care for my aunt at short notice and with a "can do" attitude.
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It was
also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your kind comments. It's really valuable for other families who may be looking for care for a loved one to be able to review relevant and up to date feedback. We will share your comments with the team.

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Review from L G (Friend of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you so much for your feedback and kind comments. We will share this with the team. We appreciate all feedback, its really helpful for other families looking for care for their loved ones.

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Review from R G (Respite Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to review your short stay with us. We appreciate your kind comments and will share your feedback with the team.

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Review from Tim M (Son of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.
Reply from Nicky Hazell, Resident Experience Manager at Surbitonian Gardens

Thank you for your positive feedback. It's so good to hear that your father enjoyed his stay and that the whole process went smoothly. We will ensure that your kind comments are shared with the team.

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Review from Andrew P (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.
Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for your kind words, they are truly appreciated. I will share your comments with the team. Our thoughts remain with you and the rest of the family.

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Review from A C (Relative of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for taking time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. Please rest assured that your comments have been passed to Senior Management. Once again we are very sorry that you feel the experience did not meet your expectations. Heather Clayton Resident Experience Manager.

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Review from T P (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the rest of the team at Surbitonian Gardens. - Resident Experience Manager.

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Review from S S (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow
easy access for residents using wheelchairs/walkers. Highly recommend.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you so much for your kind words in your review. I will be sharing your lovely feedback with the rest of the team. - Resident Experience Manager.

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Review from C H (Friend of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

We are sorry for your experience at Surbitonian Gardens. If you would like to get in touch to discuss we would be happy to greet you. Heather Clayton Resident Experience Manager

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Review from C C (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review. Our staffing levels are based on residents' needs and adjusted accordingly. I will pass on your feedback to the team at Surbitonian Gardens.

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Review from S M (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you very much for your kind words in your review. I will certainly share your lovely feedback with the staff at Surbitonian Gardens.
Resident Experience Manager

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Review from L C (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff
i.e care workers needed.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. Our staffing levels are based on residents needs and adjusted accordingly. Heather Clayton Resident Experience Manager

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Review from Sandie M (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and we are so happy Mum is enjoying living with us at Surbitonian Gardens. I will share your lovely feedback with the rest of the team.

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Review from C L (Sister-in-law of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seemed much happier, he likes the staff and the home.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from Kelly H (Private Carer of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Surbitonian Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Surbitonian Gardens is calculated as follows: ( (358 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 460 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surbitonian Gardens is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 29 Aug 2025

General Nursing, Residential Care, Dementia Care, Dementia Nursing and Bariatric care available.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Surbitonian Gardens

What types of Care is Surbitonian Gardens registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Surbitonian Gardens have?

There are 80 Single Rooms.

What are the Facilities & Services at Surbitonian Gardens?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Surbitonian Gardens to the centre of Surbiton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbitonian Gardens to verify any information. View our terms and conditions. Surbitonian Gardens has an Enhanced Service - more info.