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Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton, London KT5 8FF
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Surbitonian Gardens, Surbiton
Surbitonian Gardens, Surbiton
Surbitonian Gardens, Surbiton

Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.

The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.

Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.

Care Provided by Surbitonian Gardens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850From £1,850
Residential Dementia CareFrom £1,850From £1,850
Nursing CareFrom £1,850From £1,850
Nursing Dementia CareFrom £1,850From £1,850
Hairdressing every 4-6 weeks, exclusive of perms/colours.

Chiropody every 4-6 weeks.

Contact Surbitonian Gardens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nicola Hazell(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours. All visitors would be expected to sign in Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.

Parking

  • Parking is available on site.

Surbitonian Gardens Reviews (59)

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9.3

Surbitonian Gardens has a Review Score of 9.3 (9.337) out of 10, based on 12 reviews in the last 2 years. Over all time Surbitonian Gardens has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from C L (Sister-in-law of Resident) published on 4 March 2024 Submitted via Postal Card
Overall Experience

Seemed much happier, he likes the staff and the home.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from Kelly H (Private Carer of Resident) published on 4 March 2024 Submitted via Postal Card
Overall Experience

Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.

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Review from D M (Friend of Resident) published on 1 March 2024 Submitted via Postal Card
Overall Experience

Lovely, clean, care home. Staff are all friendly and accommodating.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager

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Review from J B (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience

Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.

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Review from Patrick T (Brother of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience

The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.

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Review from E B (Sister of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience
The staff are attentive and always friendly.
I have, on occasion, spoken with staff about issues with my sister. They have always responded well.

Really appreciate the lovely coffee facilities too!

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your feedback, and we are really happy to know you enjoy your visits to our home. I will ensure the staff know the difference they make.

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Review from J H (Partner of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

The staff and home are very helpful and compassionate and look after the residents very well.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff at Surbitonian Gardens.

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Review from V H (Friend of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience
Staff always cheerful and kind.
My friend is happy with her care and I always find her in a good mood.

We are appreciating the coffee area and goodies.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff.

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Treated with Dignity
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Review from C S (Granddaughter of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

Every time I have visited my nan, the staff have always been lovely and couldn't do more for making us all feel welcome and comfortable.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review. I will share your lovely feedback with the staff at Surbitonian Gardens.

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Review from E K (Friend of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

The building always looked after, the staff seem kind and caring. I love the decorations, making it all look very homely. I appreciate the sofas and tables, to be able to sit down with a coffee and a chat.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team.

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Review from M M (Wife of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience
My husband was transferred from hospital to Surbitonian Gardens on 17th January 2024, so our experience of care provided is very short.

We are satisfied with care and nursing care provided. Atmosphere is very friendly and helpful. Food very good.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team at Surbitonian Gardens.

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Review from S W (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

My father-in-law is a resident here. He has been treated with respect, dignity and care of a very high standard. I'm told the food looks wonderful and there is a nice choice. Now he isn't eating I don't see the meals. I think the room is nice, it's good he can have fresh air, and TV when he is in better health. The bathroom appears well laid out and equipped. I think my mother-in-law, brother-in-law and husband have felt well supported as have I.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the team at Surbitonian Gardens.

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Review from Sue S (Friend of Resident) published on 19 February 2024 Submitted via Postal Card
Overall Experience

The staff at Surbitonian Gardens are all very friendly and caring. They show empathy with all clients. I have found everyone to be very kind always. The food is really varied and well-cooked. Also, the care home is beautifully set out and the furnishings and accessories are of quality, but the care and friendliness is wonderful.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team, Resident Experience Manager.

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Review from G L (Son of Resident) published on 13 February 2024 Submitted via Website
Overall Experience

My sisters and I have been very impressed with Surbitonian Gardens, and the care our mother has received. The facilities are first rate and the rooms are comfortable, with spacious communal areas allowing for social mixing and exercise. The staff have taken the trouble to get to know our mother as an individual, and have made her very welcome, tailoring activities to keep her active and help her settle in. Overall, we're very pleased with the service.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team. Resident Experience Manager

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Review from B H (Wife of Resident) published on 13 February 2024 Submitted via Website
Overall Experience

My husband has stayed several times for respite care to give me a break, but the review box above only allows me to put in one time. He stayed there for several weeks while recovering from a broken wrist and then broken leg in the earlier part of 2023. In July he went for respite for nearly two weeks, for just over two weeks in September and in December for one week. Many of the staff remembered my husband and greeted him warmly so that was reassuring to me. The staff also encouraged him to take part in daily activities and it was good that the local vicar came once a month and I hope that can be increased as our Christian faith is very important to both of us and my husband sings the hymns lustily. He loves classical music too so any opportunity to hear or see a video of an orchestral concert will always be appreciated. Perhaps small groups of local musicians could come to entertain the residents from time to time. Thank you for your care of him and he's booked in for respite next month!

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and look forward to welcoming your husband back for another respite visit next month.

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Review from Maureen B (Wife of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Surbitonian Gardens is imaginatively arranged into areas which make for a pleasant atmosphere - nowhere is ever crowded. The carers and nurses are all amazing - always lively and interact with the patients and have fun, which is very important for patients with dementia. When I visit, I always find my husband in good spirits. Two amazing ladies in the music and arts and visiting entertainers are lively and create a lot of fun and stimulation. I visit my husband nearly every day, and I am always made welcome.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from K L (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Most impressed and grateful for the care, attention and respect that my mother receives. The patience of the staff is to be applauded. The activities are varied, enjoyable and appropriate. The staff take great care to get to know the residents, and each one is made to feel special. We are very lucky to have this home.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from Gerard H (Resident / Service User) published on 26 January 2024 Submitted via Postal Card
Overall Experience
Staff are in good order.
Activities are good.
They look after the staff.

Accommodation is good and comfortable.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from Jeanette M (Resident / Service User) published on 26 January 2024 Submitted via Postal Card
Overall Experience
This home gives good attention to all needs - very helpful.

Activities are for all to take part in and are well thought out.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from Jason M (Son of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

I’d like to say thank you to the staff at Surbitonian Gardens for their kind, attentive, professional care and attention provided to my mum, who has been staying there for four months to date.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Nicky Hazell
Nicky HazellJob Title:Acting Home Manager

Home Manager

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