- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Kingston upon Thames Borough
- Surbitonian Gardens care home







Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.
The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.
Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
Care Provided by Surbitonian Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Chiropody every 4-6 weeks.
The price(s) shown are provided by the care home. Contact Surbitonian Gardens for full pricing details and T&Cs.
Contact Surbitonian Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Nicola Hazell(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours. All visitors would be expected to sign in Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.
Parking
- Parking is available on site.
Surbitonian Gardens Reviews (59)
Surbitonian Gardens has a Review Score of 9.3 (9.337) out of 10, based on 12 reviews in the last 2 years.
Over all time Surbitonian Gardens has 59 reviews.
Seemed much happier, he likes the staff and the home.
Thank you for your kind words in your review.
Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.
Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.
Lovely, clean, care home. Staff are all friendly and accommodating.
Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager
Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.
Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.
The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.
Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.
I have, on occasion, spoken with staff about issues with my sister. They have always responded well.
Really appreciate the lovely coffee facilities too!
Thank you for your feedback, and we are really happy to know you enjoy your visits to our home. I will ensure the staff know the difference they make.
The staff and home are very helpful and compassionate and look after the residents very well.
Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff at Surbitonian Gardens.
My friend is happy with her care and I always find her in a good mood.
We are appreciating the coffee area and goodies.
Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff.
Every time I have visited my nan, the staff have always been lovely and couldn't do more for making us all feel welcome and comfortable.
Thank you for your kind review. I will share your lovely feedback with the staff at Surbitonian Gardens.
The building always looked after, the staff seem kind and caring. I love the decorations, making it all look very homely. I appreciate the sofas and tables, to be able to sit down with a coffee and a chat.
Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team.
We are satisfied with care and nursing care provided. Atmosphere is very friendly and helpful. Food very good.
Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team at Surbitonian Gardens.
My father-in-law is a resident here. He has been treated with respect, dignity and care of a very high standard. I'm told the food looks wonderful and there is a nice choice. Now he isn't eating I don't see the meals. I think the room is nice, it's good he can have fresh air, and TV when he is in better health. The bathroom appears well laid out and equipped. I think my mother-in-law, brother-in-law and husband have felt well supported as have I.
Thank you for your kind words in your review. I will share your feedback with the team at Surbitonian Gardens.
The staff at Surbitonian Gardens are all very friendly and caring. They show empathy with all clients. I have found everyone to be very kind always. The food is really varied and well-cooked. Also, the care home is beautifully set out and the furnishings and accessories are of quality, but the care and friendliness is wonderful.
On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team, Resident Experience Manager.
My sisters and I have been very impressed with Surbitonian Gardens, and the care our mother has received. The facilities are first rate and the rooms are comfortable, with spacious communal areas allowing for social mixing and exercise. The staff have taken the trouble to get to know our mother as an individual, and have made her very welcome, tailoring activities to keep her active and help her settle in. Overall, we're very pleased with the service.
On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team. Resident Experience Manager
My husband has stayed several times for respite care to give me a break, but the review box above only allows me to put in one time. He stayed there for several weeks while recovering from a broken wrist and then broken leg in the earlier part of 2023. In July he went for respite for nearly two weeks, for just over two weeks in September and in December for one week. Many of the staff remembered my husband and greeted him warmly so that was reassuring to me. The staff also encouraged him to take part in daily activities and it was good that the local vicar came once a month and I hope that can be increased as our Christian faith is very important to both of us and my husband sings the hymns lustily. He loves classical music too so any opportunity to hear or see a video of an orchestral concert will always be appreciated. Perhaps small groups of local musicians could come to entertain the residents from time to time. Thank you for your care of him and he's booked in for respite next month!
Thank you for your kind words in your review, and look forward to welcoming your husband back for another respite visit next month.
Surbitonian Gardens is imaginatively arranged into areas which make for a pleasant atmosphere - nowhere is ever crowded. The carers and nurses are all amazing - always lively and interact with the patients and have fun, which is very important for patients with dementia. When I visit, I always find my husband in good spirits. Two amazing ladies in the music and arts and visiting entertainers are lively and create a lot of fun and stimulation. I visit my husband nearly every day, and I am always made welcome.
Thank you for your kind words in your review.
Most impressed and grateful for the care, attention and respect that my mother receives. The patience of the staff is to be applauded. The activities are varied, enjoyable and appropriate. The staff take great care to get to know the residents, and each one is made to feel special. We are very lucky to have this home.
Thank you for your kind words in your review.
Activities are good.
They look after the staff.
Accommodation is good and comfortable.
Thank you for your kind words in your review.
Activities are for all to take part in and are well thought out.
Thank you for your kind words in your review.
I’d like to say thank you to the staff at Surbitonian Gardens for their kind, attentive, professional care and attention provided to my mum, who has been staying there for four months to date.
Thank you for your kind words in your review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Surbitonian Gardens.
There are no upcoming events for Surbitonian Gardens.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Surbitonian Gardens.
Accreditations
There are no accreditations posted yet for Surbitonian Gardens.
Meet the Team (1)

Home Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbitonian Gardens to verify any information. View our terms and conditions. Surbitonian Gardens has an Enhanced Service -more info.