Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF
Review Us
9.7 57 Reviews
  • Surbitonian Gardens, Surbiton
Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.

The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.

Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
Show Surbitonian Gardens on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Surbitonian Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Georgina Gamble (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours.


    All visitors would be expected to sign in


    Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.

Parking

  • Parking is available on site.

Surbitonian Gardens Reviews (57)

9.7

Surbitonian Gardens has a Review Score of 9.7 (9.702) out of 10, based on 39 reviews in the last 2 years.
Over all time Surbitonian Gardens has 57 reviews.

Overall Experience
  • 44
  • 9
  • 3
  • 1
  • 0
Date Published
  • 57
  • 7
  • 10
  • 39
  • 18
Reviewer Connection to Surbitonian Gardens
  • 15
  • 9
  • 6
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 21-40
Review from D M (Friend of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean, care home. Staff are all friendly and accommodating.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick T (Brother of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.
Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Sister of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are attentive and always friendly.
I have, on occasion, spoken with staff about issues with my sister. They have always responded well.
Really appreciate the lovely coffee facilities too!
Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your feedback, and we are really happy to know you enjoy your visits to our home. I will ensure the staff know the difference they make.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Partner of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and home are very helpful and compassionate and look after the residents very well.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff at Surbitonian Gardens.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V H (Friend of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always cheerful and kind.
My friend is happy with her care and I always find her in a good mood.
We are appreciating the coffee area and goodies.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Granddaughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited my nan, the staff have always been lovely and couldn't do more for making us all feel welcome and comfortable.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review. I will share your lovely feedback with the staff at Surbitonian Gardens.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E K (Friend of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building always looked after, the staff seem kind and caring. I love the decorations, making it all look very homely. I appreciate the sofas and tables, to be able to sit down with a coffee and a chat.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Wife of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was transferred from hospital to Surbitonian Gardens on 17th January 2024, so our experience of care provided is very short.
We are satisfied with care and nursing care provided. Atmosphere is very friendly and helpful. Food very good.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the team at Surbitonian Gardens.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is a resident here. He has been treated with respect, dignity and care of a very high standard. I'm told the food looks wonderful and there is a nice choice. Now he isn't eating I don't see the meals. I think the room is nice, it's good he can have fresh air, and TV when he is in better
health. The bathroom appears well laid out and equipped. I think my mother-in-law, brother-in-law and husband have felt well supported as have I.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the team at Surbitonian Gardens.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue S (Friend of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Surbitonian Gardens are all very friendly and caring. They show empathy with all clients. I have found everyone to be very kind always. The food is really varied and well-cooked. Also, the care home is beautifully set out and the furnishings and accessories are of quality, but the care
and friendliness is wonderful.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team, Resident Experience Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Son of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sisters and I have been very impressed with Surbitonian Gardens, and the care our mother has received. The facilities are first rate and the rooms are comfortable, with spacious communal areas allowing for social mixing and exercise. The staff have taken the trouble to get to know our mother as an
individual, and have made her very welcome, tailoring activities to keep her active and help her settle in. Overall, we're very pleased with the service.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

On behalf of Surbitonian Gardens, we would like to thank you for your wonderful feedback. I will share the feedback with the whole team. Resident Experience Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Wife of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has stayed several times for respite care to give me a break, but the review box above only allows me to put in one time. He stayed there for several weeks while recovering from a broken wrist and then broken leg in the earlier part of 2023. In July he went for respite for nearly two weeks,
for just over two weeks in September and in December for one week. Many of the staff remembered my husband and greeted him warmly so that was reassuring to me. The staff also encouraged him to take part in daily activities and it was good that the local vicar came once a month and I hope that can be increased as our Christian faith is very important to both of us and my husband sings the hymns lustily. He loves classical music too so any opportunity to hear or see a video of an orchestral concert will always be appreciated. Perhaps small groups of local musicians could come to entertain the residents from time to time. Thank you for your care of him and he's booked in for respite next month!
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and look forward to welcoming your husband back for another respite visit next month.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen B (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surbitonian Gardens is imaginatively arranged into areas which make for a pleasant atmosphere - nowhere is ever crowded. The carers and nurses are all amazing - always lively and interact with the patients and have fun, which is very important for patients with dementia. When I visit, I always find
my husband in good spirits. Two amazing ladies in the music and arts and visiting entertainers are lively and create a lot of fun and stimulation. I visit my husband nearly every day, and I am always made welcome.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K L (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most impressed and grateful for the care, attention and respect that my mother receives. The patience of the staff is to be applauded. The activities are varied, enjoyable and appropriate. The staff take great care to get to know the residents, and each one is made to feel special. We are very lucky
to have this home.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerard H (Resident) assisted by family/friend published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are in good order.
Activities are good.
They look after the staff.
Accommodation is good and comfortable.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette M (Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home gives good attention to all needs - very helpful.
Activities are for all to take part in and are well thought out.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jason M (Son of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’d like to say thank you to the staff at Surbitonian Gardens for their kind, attentive, professional care and attention provided to my mum, who has been staying there for four months to date.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison F (Partner of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was only in Subtionian Gardens for 8 days before he died but his family and I found his time there a very positive experience. The care from all the staff we encountered was wonderful and the care towards us, his grieving family was also so compassionate. The home had been highly recommended
to me by a neighbour and we were not disappointed in any way. I would not hesitate to recommend it to others.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you very much for your kind and lovely review Heather Clayton Resident Experience Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Daughter-in-law of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law came into this home early in July 2023 we were as a family straight away very, very impressed with the look of the home. The bedrooms are just beautiful but above all the staff and the care home manager are just wonderful, nothing is too much and they listen to everything you say and
take this on board. You feel very welcome all the time in this home and my Mother-in-law is at end-of-life and we as a family are very happy that she is at Subitonian Gardens, it is a truly wonderful special home.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.
Clayton Resident Experience Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Surbitonian Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Surbitonian Gardens is calculated as follows: ( (358 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 460 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surbitonian Gardens is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 29 Aug 2025

General Nursing, Residential Care, Dementia Care, Dementia Nursing and Bariatric care available.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbitonian Gardens to verify any information. View our terms and conditions. Surbitonian Gardens has an Enhanced Service - more info.