Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF
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9.7 57 Reviews
  • Surbitonian Gardens, Surbiton
Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.

The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.

Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Surbitonian Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Georgina Gamble (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours.


    All visitors would be expected to sign in


    Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.

Parking

  • Parking is available on site.

Surbitonian Gardens Reviews (57)

9.7

Surbitonian Gardens has a Review Score of 9.7 (9.702) out of 10, based on 39 reviews in the last 2 years.
Over all time Surbitonian Gardens has 57 reviews.

Overall Experience
  • 44
  • 9
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Date Published
  • 57
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  • 39
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Reviewer Connection to Surbitonian Gardens
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Total of 57, showing 41-57
Review from A B (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five star experience. Home from home. No smells when entering or walking around the premises. Tastefully designed, very clean, welcoming and latest technology available; e.g. WiFi, TV Smart, music, hoists and bathroom equipment. Wide choice of lounges and cosy corners and pretty gardens. Management
and staff very attentive and caring, nothing too much trouble. Residents are treated as clients, with respect and patience. Ideally, a receptionist required seven days, but understand this is in hand. Takes time to establish care plan and routine, but all comes together!
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review,
Resident Experience Manager.

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Review from P K (Friend of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit a resident of Surbitonian Gardens weekly and each time I hear how poor and tasteless all the meals are. This requires immediate attention. The resident's room was/is below a water leak from the floor above and the stain has been visible for weeks. This requires immediate attention. Due to this
two-hundred word limit I can only highlight one more thing; the manager has failed to phone me back after six phone calls.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review. We always welcome feedback and we are happy to share that our new Executive Chef who has a number of years experience in the hospitality industry started with us this week and we are very confident in her ability to provide menus for the residents and visitors to enjoy. With regards to the feedback about the décor in the room, Kingston Council had already been informed before you raised this concern about the required repairs and it is being dealt with. We would be happy to speak with you to discuss your concerns. Please feel free to contact the home.

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Review from J J (Respite Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A spacious care home with excellent furniture and furnishings.
I only spent one week convalescing after an operation.
The food was disappointing - attention is badly needed in this area.
The staff are wonderful, so attentive and friendly.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

We thank you for your kind words, and we are sorry the food was not to your liking. However, we appreciate your review so that we can improve.

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Review from Lesley G (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was one of the first residents to use the home in August 2022 for respite care, while my husband and I had a couple of short holidays. He then went in November as a permanent resident. We have been really happy with his care, and his health and well-being have improved since being there. The
staff are friendly and helpful. My dad has a spacious room with a large en-suite bathroom where he enjoys a daily shower. Very impressed with the housekeeping team, as Dad's room always looks clean and tidy. We are very happy that he is being cared for so well, but more importantly, my dad tells us he is happy.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.

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Review from H B (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
We moved in in March this year. The home is lovely. The carers are ratioed 4:1 residents to carer assistance. Things have changed since new management has taken charge. The housekeeping is great, as is the agency staff provided. We speak with all of them, they change daily, and they are a joy to talk
to. The rooms are large with ample furniture. We are in need of nursing care, and we are getting that.
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Review from Gillian P (Daughter of Resident) published on 6 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were dreading the time when we realised she needed full-time care. After living with us for over two and a half years, even though she has dementia, she is still a strong-willed woman and we were fearful of what her reaction would be when she had to go into a care home. We were, therefore, delighted
when being told she has entered into many activities and she appears to be "friends" she has made there.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review.
Resident Experience Manager.

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Review from Denise M (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surbitonian Gardens has been greatly supportive and very caring towards our whole family whilst being very caring for my mother, who has dementia, amongst other medical problems. The surroundings are bright and pleasant. The staff are very approachable, and any concerns are addressed promptly. Peace
of mind is invaluable.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words and review.

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Review from Jennifer L (Sister of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was transferred from Scotland in December and has settled in extremely well. The room is lovely, spacious and well-appointed. This was a huge step for him leaving his home and with all his complications, but was surprised at how quickly he adapted. With all the ongoing red tape and changes
of authorities, I have many questions, but nothing is too much trouble, and the feedback is excellent. I am contacted regularly about any changes in his care by phone or email, so I feel confident that I have no reason to worry about him. They are accommodating with regard to meals, and if something different is requested, he can have it without any question. I am confident that his medication for his Parkinsons is administered on time which was a worry when he was living at home. The staff are very friendly and professional and genuinely care for all the residents. It is always a big step to putting a loved one into care, and I'm happy I chose Surbitonian Gardens.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review.

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Review from Ann H (Wife of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We contacted Surbitonian Gardens before they opened and had a visit from one of their managers. Such a good visit. We were invited to call in for coffee once a week, which we did, so my husband would feel at home as he found difficulty staying in Day Care on a previous respite. Later, he happily stayed
for respite with support from such kind, capable and professional staff who are trained in this field. The atmosphere is welcoming and happy. The accommodation is so well appointed and practical too. There are planned activities daily, varied activities with all types of music - so important for dementia sufferers. My husband is now settled as a permanent resident. He said completely out of the blue, this is a good place.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review.

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Review from Ian M (Son of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at the Gardens really cared for and looked after my mum really well during her last days. They kept me fully informed with a call each day on her condition.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review and kind words.

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Review from L P (Sister of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was only 58 when she came into Surbitonian Gardens for end-of-life care for an aggressive glioblastoma (brain tumour) and sadly, she was only able to spend 3 weeks there. I cannot speak highly enough of the setting and the facilities, but these pale into insignificance when compared to the
calibre of the staff. The manager fought valiantly to get my sister into the home she had actually (and somewhat ironically) chosen for our mother who died just a few weeks before her; both nursing staff and carers could not have been kinder or more willing. Absolutely everyone working at Surbitonian Gardens seems thoroughly invested in its values and it has been wonderful to have been involved with such lovely people, albeit in such a sad situation. They provided me, as well as my sister, with plenty of support and did everything they could for us. Thank you all!
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words.

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Review from S K (Respite Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here temporarily while waiting for private respite. Didn't know this home existed before, I was most impressed and could easily have stayed if other arrangements hadn't been made.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words and review.

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Review from J F (Power of Attorney of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent new facility offering care for elderly people. Staff are extremely helpful, friendly and competent. Facilities and care by friendly staff who are second to none.
Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words from management and staff at Surbitonian Gardens.

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Review from Paula S (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Surbitonian Gardens at the beginning of September 2022. The home is very well designed, with fabulous facilities for residents and their families. The rooms are well equipped and spacious.
The staff, without exception, have all been great, kind, caring, respectful and treating
Mum with great dignity, and engaging with us, providing information and the ability to discuss matters in a professional yet relaxed way.
Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words

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Review from Cynthia T (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and concerns for my mother have been well addressed.
Motability better.
Speech improved.
Weight gain brilliant.
Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words.

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Review from Judith S (Wife of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A brand new home with lovely, airy bedrooms and excellent wet rooms. The staff are enthusiastic and very kind and caring.
Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you very much for your kind review from the management and all staff at Surbitonian Gardens.

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Review from P T (Wife of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Surbitonian Gardens for nearly a month. When I first visited, the home was brand new, so there were no residents, but I met all the managers, and after talking with them, I felt there would be good strong leadership promoting the ethos, one of care, inclusion and treating the
residents with respect and as individuals.
There are daily planned activities to stimulate and enrich their experiences and live singing. All the staff work together as a united team and provide excellent care in a friendly and respectful manner. The food is delicious and varied.
The rooms feel spacious, and the building itself is light and airy, creating a nice environment. It is split into different areas giving a choice of privacy, sociability and homeliness. The garden is a great asset to walk and sit in.
Most important of all, my husband has settled well, and I feel he is safe and being very well looked after.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Surbitonian Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Surbitonian Gardens is calculated as follows: ( (358 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 460 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surbitonian Gardens is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 29 Aug 2025

General Nursing, Residential Care, Dementia Care, Dementia Nursing and Bariatric care available.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbitonian Gardens to verify any information. View our terms and conditions. Surbitonian Gardens has an Enhanced Service - more info.