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- Surbitonian Gardens care home







Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.
The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.
Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.
Care Provided by Surbitonian Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Chiropody every 4-6 weeks.
The price(s) shown are provided by the care home. Contact Surbitonian Gardens for full pricing details and T&Cs.
Contact Surbitonian Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Nicola Hazell(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours. All visitors would be expected to sign in Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.
Parking
- Parking is available on site.
Surbitonian Gardens Reviews (59)
Surbitonian Gardens has a Review Score of 9.3 (9.337) out of 10, based on 12 reviews in the last 2 years.
Over all time Surbitonian Gardens has 59 reviews.
My partner was only in Subtionian Gardens for 8 days before he died but his family and I found his time there a very positive experience. The care from all the staff we encountered was wonderful and the care towards us, his grieving family was also so compassionate. The home had been highly recommended to me by a neighbour and we were not disappointed in any way. I would not hesitate to recommend it to others.
Thank you very much for your kind and lovely review Heather Clayton Resident Experience Manager.
My Mother-in-law came into this home early in July 2023 we were as a family straight away very, very impressed with the look of the home. The bedrooms are just beautiful but above all the staff and the care home manager are just wonderful, nothing is too much and they listen to everything you say and take this on board. You feel very welcome all the time in this home and my Mother-in-law is at end-of-life and we as a family are very happy that she is at Subitonian Gardens, it is a truly wonderful special home.
Clayton Resident Experience Manager
Five star experience. Home from home. No smells when entering or walking around the premises. Tastefully designed, very clean, welcoming and latest technology available; e.g. WiFi, TV Smart, music, hoists and bathroom equipment. Wide choice of lounges and cosy corners and pretty gardens. Management and staff very attentive and caring, nothing too much trouble. Residents are treated as clients, with respect and patience. Ideally, a receptionist required seven days, but understand this is in hand. Takes time to establish care plan and routine, but all comes together!
Resident Experience Manager.
I visit a resident of Surbitonian Gardens weekly and each time I hear how poor and tasteless all the meals are. This requires immediate attention. The resident's room was/is below a water leak from the floor above and the stain has been visible for weeks. This requires immediate attention. Due to this two-hundred word limit I can only highlight one more thing; the manager has failed to phone me back after six phone calls.
Thank you for your review. We always welcome feedback and we are happy to share that our new Executive Chef who has a number of years experience in the hospitality industry started with us this week and we are very confident in her ability to provide menus for the residents and visitors to enjoy....
I only spent one week convalescing after an operation.
The food was disappointing - attention is badly needed in this area.
The staff are wonderful, so attentive and friendly.
We thank you for your kind words, and we are sorry the food was not to your liking. However, we appreciate your review so that we can improve.
My dad was one of the first residents to use the home in August 2022 for respite care, while my husband and I had a couple of short holidays. He then went in November as a permanent resident. We have been really happy with his care, and his health and well-being have improved since being there. The staff are friendly and helpful. My dad has a spacious room with a large en-suite bathroom where he enjoys a daily shower. Very impressed with the housekeeping team, as Dad's room always looks clean and tidy. We are very happy that he is being cared for so well, but more importantly, my dad tells us he is happy.
Thank you for your kind words in your review.
We moved in in March this year. The home is lovely. The carers are ratioed 4:1 residents to carer assistance. Things have changed since new management has taken charge. The housekeeping is great, as is the agency staff provided. We speak with all of them, they change daily, and they are a joy to talk to. The rooms are large with ample furniture. We are in need of nursing care, and we are getting that.
We were dreading the time when we realised she needed full-time care. After living with us for over two and a half years, even though she has dementia, she is still a strong-willed woman and we were fearful of what her reaction would be when she had to go into a care home. We were, therefore, delighted when being told she has entered into many activities and she appears to be "friends" she has made there.
Resident Experience Manager.
Surbitonian Gardens has been greatly supportive and very caring towards our whole family whilst being very caring for my mother, who has dementia, amongst other medical problems. The surroundings are bright and pleasant. The staff are very approachable, and any concerns are addressed promptly. Peace of mind is invaluable.
Thank you for your kind words and review.
My brother was transferred from Scotland in December and has settled in extremely well. The room is lovely, spacious and well-appointed. This was a huge step for him leaving his home and with all his complications, but was surprised at how quickly he adapted. With all the ongoing red tape and changes of authorities, I have many questions, but nothing is too much trouble, and the feedback is excellent. I am contacted regularly about any changes in his care by phone or email, so I feel confident that I have no reason to worry about him. They are accommodating with regard to meals, and if something different is requested, he can have it without any question. I am confident that his medication for his Parkinsons is administered on time which was a worry when he was living at home. The staff are very friendly and professional and genuinely care for all the residents. It is always a big step to putting a loved one into care, and I'm happy I chose Surbitonian Gardens.
Thank you for your kind review.
We contacted Surbitonian Gardens before they opened and had a visit from one of their managers. Such a good visit. We were invited to call in for coffee once a week, which we did, so my husband would feel at home as he found difficulty staying in Day Care on a previous respite. Later, he happily stayed for respite with support from such kind, capable and professional staff who are trained in this field. The atmosphere is welcoming and happy. The accommodation is so well appointed and practical too. There are planned activities daily, varied activities with all types of music - so important for dementia sufferers. My husband is now settled as a permanent resident. He said completely out of the blue, this is a good place.
Thank you for your kind review.
All the staff at the Gardens really cared for and looked after my mum really well during her last days. They kept me fully informed with a call each day on her condition.
Thank you for your review and kind words.
My sister was only 58 when she came into Surbitonian Gardens for end-of-life care for an aggressive glioblastoma (brain tumour) and sadly, she was only able to spend 3 weeks there. I cannot speak highly enough of the setting and the facilities, but these pale into insignificance when compared to the calibre of the staff. The manager fought valiantly to get my sister into the home she had actually (and somewhat ironically) chosen for our mother who died just a few weeks before her; both nursing staff and carers could not have been kinder or more willing. Absolutely everyone working at Surbitonian Gardens seems thoroughly invested in its values and it has been wonderful to have been involved with such lovely people, albeit in such a sad situation. They provided me, as well as my sister, with plenty of support and did everything they could for us. Thank you all!
Thank you for your kind words.
I was here temporarily while waiting for private respite. Didn't know this home existed before, I was most impressed and could easily have stayed if other arrangements hadn't been made.
Thank you for your kind words and review.
An excellent new facility offering care for elderly people. Staff are extremely helpful, friendly and competent. Facilities and care by friendly staff who are second to none.
Thank you for your kind words from management and staff at Surbitonian Gardens.
The staff, without exception, have all been great, kind, caring, respectful and treating Mum with great dignity, and engaging with us, providing information and the ability to discuss matters in a professional yet relaxed way.
Thank you for your kind words
Motability better.
Speech improved.
Weight gain brilliant.
Thank you for your kind words.
A brand new home with lovely, airy bedrooms and excellent wet rooms. The staff are enthusiastic and very kind and caring.
Thank you very much for your kind review from the management and all staff at Surbitonian Gardens.
There are daily planned activities to stimulate and enrich their experiences and live singing. All the staff work together as a united team and provide excellent care in a friendly and respectful manner. The food is delicious and varied.
The rooms feel spacious, and the building itself is light and airy, creating a nice environment. It is split into different areas giving a choice of privacy, sociability and homeliness. The garden is a great asset to walk and sit in.
Most important of all, my husband has settled well, and I feel he is safe and being very well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Home Manager
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