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26 Draco Drive, Off Star Lane, Broadstairs, CT9 4FY
View Full Details of Chartwell HouseLatest Reviews for Chartwell House
09 October 2025
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
07 October 2025
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy. I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
29 September 2025
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
15 September 2025
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
11 September 2025
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured that our Mother is being taken good care of and We highly recommend! P.s They also provide excellent pastries ! :)
28 August 2025
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy. The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
13 August 2025
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times. Good beginning to her stay at Chartwell.
04 August 2025
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my dad is happy and cared for
30 May 2025
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
28 May 2025
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
24 April 2025
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
19 March 2025
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
05 February 2025
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
29 January 2025
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy. The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives. Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
29 January 2025
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities and outings. Add to that fun and attentive staff, plus excellent management and leadership.
23 January 2025
Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received. The service right through from the initial assessment process and admittance to now has been first class. It was clear that all the staff are fully briefed about new arrivals as from day 1. All the staff including maintenance and kitchen staff knew mum by name. The care mum has received has been efficient, caring and compassionate. The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to. The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work. The home is clean and well maintained. We are looking forward to mum having many happy years at Chartwell House.
23 January 2025
I enjoy living here - people are very happy. I have live here for over a year.
10 December 2024
My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect. The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away. Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries. The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home. Just like to say thank you again to all the staff for everything they did for my mother.
28 November 2024
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents to do, definitely gets 5 stars from me.
06 November 2024
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.
Latest Reviews for Chartwell House
09 October 2025
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
07 October 2025
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy. I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
29 September 2025
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
15 September 2025
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
11 September 2025
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured that our Mother is being taken good care of and We highly recommend! P.s They also provide excellent pastries ! :)
28 August 2025
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy. The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
13 August 2025
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times. Good beginning to her stay at Chartwell.
04 August 2025
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my dad is happy and cared for
30 May 2025
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
28 May 2025
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
24 April 2025
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
19 March 2025
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
05 February 2025
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
29 January 2025
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy. The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives. Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
29 January 2025
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities and outings. Add to that fun and attentive staff, plus excellent management and leadership.
23 January 2025
Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received. The service right through from the initial assessment process and admittance to now has been first class. It was clear that all the staff are fully briefed about new arrivals as from day 1. All the staff including maintenance and kitchen staff knew mum by name. The care mum has received has been efficient, caring and compassionate. The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to. The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work. The home is clean and well maintained. We are looking forward to mum having many happy years at Chartwell House.
23 January 2025
I enjoy living here - people are very happy. I have live here for over a year.
10 December 2024
My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect. The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away. Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries. The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home. Just like to say thank you again to all the staff for everything they did for my mother.
28 November 2024
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents to do, definitely gets 5 stars from me.
06 November 2024
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.