Submit a Review for Chartwell House
26 Draco Drive, Off Star Lane, Broadstairs, CT9 4FY
View full details of Chartwell HouseLatest Reviews for Chartwell House
08 June 2026
My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff
are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.
01 June 2026
My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.
07 April 2026
Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.
25 February 2026
Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell
House care home.
25 February 2026
This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant
greeting from reception right through is a credit to the environment and I am very happy we found this place.
10 February 2026
I'd been looking at a number of care homes for my mum who has been living with Alzheimer's. Some of the places I visited were good, others broke my heart. After one particularly depressing viewing, I cycled over to Chartwell House to see if I might make an appointment with them. The moment the doors
swished open, I knew this was the place for us.
I found myself in a beautiful lobby that was on a par with a 5-star boutique hotel; but it wasn't just the décor and facilities, it was the 'feeling' that the place had. The receptionist, Helen, welcomed me in right away and arranged for the admissions manager, Jude, to meet with me there and then. I was given a tour, and more importantly, I was given time and understanding. I could see clearly that the ethos was all about enabling the residents to continue living, rather than just sitting around to wait out the final chapter.
The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.
13 January 2026
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to
get on board!
05 January 2026
I'm very happy.
09 October 2025
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
07 October 2025
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
29 September 2025
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
15 September 2025
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme
running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
11 September 2025
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured
that our Mother is being taken good care of and We highly recommend!
P.s They also provide excellent pastries ! :)
28 August 2025
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy.
The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
13 August 2025
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.
Good beginning to her stay at Chartwell.
04 August 2025
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure
my dad is happy and cared for
30 May 2025
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in
the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
28 May 2025
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
24 April 2025
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
19 March 2025
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Latest Reviews for Chartwell House
08 June 2026
My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff
are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.
01 June 2026
My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.
07 April 2026
Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.
25 February 2026
Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell
House care home.
25 February 2026
This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant
greeting from reception right through is a credit to the environment and I am very happy we found this place.
10 February 2026
I'd been looking at a number of care homes for my mum who has been living with Alzheimer's. Some of the places I visited were good, others broke my heart. After one particularly depressing viewing, I cycled over to Chartwell House to see if I might make an appointment with them. The moment the doors
swished open, I knew this was the place for us.
I found myself in a beautiful lobby that was on a par with a 5-star boutique hotel; but it wasn't just the décor and facilities, it was the 'feeling' that the place had. The receptionist, Helen, welcomed me in right away and arranged for the admissions manager, Jude, to meet with me there and then. I was given a tour, and more importantly, I was given time and understanding. I could see clearly that the ethos was all about enabling the residents to continue living, rather than just sitting around to wait out the final chapter.
The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.
13 January 2026
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to
get on board!
05 January 2026
I'm very happy.
09 October 2025
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
07 October 2025
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
29 September 2025
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
15 September 2025
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme
running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
11 September 2025
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured
that our Mother is being taken good care of and We highly recommend!
P.s They also provide excellent pastries ! :)
28 August 2025
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy.
The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
13 August 2025
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.
Good beginning to her stay at Chartwell.
04 August 2025
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure
my dad is happy and cared for
30 May 2025
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in
the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
28 May 2025
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
24 April 2025
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
19 March 2025
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.