Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 37 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.

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Care Provided by Chartwell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diane Collins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023

Funding & Fees Guide for Chartwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.


  • Parking

  • Chartwell House Care Home offers on site parking.


Chartwell House Reviews (37)

Total of 37, showing 1-20
10

Chartwell House has a Review Score of 10 (9.971) out of 10, based on 35 reviews in the last 2 years. Over all time Chartwell House has 37 reviews.

Overall Experience

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Review from Joan R (Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and that our team has made such a positive impression. Creating a comfortable, welcoming environment is what we aim for, and we're so pleased you're happy here. We'll continue to ensure you feel supported and cared for every day. Thank you again for sharing your experience!


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Review from C G (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.


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Review from Diana L (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.


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Review from Silmara B (Friend of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including
arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!


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Review from Dominic M (Nephew of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities
and outings. Add to that fun and attentive staff, plus excellent management and leadership.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.


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Review from Keith B (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day
1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.


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Review from Joyce M (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here - people are very happy. I have live here for over a year.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.


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Review from H C (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and
again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away.
Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries.
The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home.
Just like to say thank you again to all the staff for everything they did for my mother.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly appreciate your feedback and are grateful for the opportunity to care for your mother. Thank you again for your trust and support!


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Review from Michael G (Husband of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents
to do, definitely gets 5 stars from me.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her respite care. It's wonderful to know that our team's dedication has made such a positive impact, and we're grateful for your trust in us.


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Review from Mark M (Son of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home here, and it's an honour to provide a warm, welcoming environment where nothing is too much trouble. Your appreciation means so much to us.


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Review from F S (Cousin of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your heartfelt feedback. It's wonderful to know that your relative feels safe and well-cared-for here at Chartwell House. We're grateful for the opportunity to support her and to have made a positive impact. Your kind words mean so much to us.


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Review from Rob M (Son of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help whenever
asked. Angels, all of them.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your appreciation. It truly means a lot to know that our team has been able to provide the kindness, patience, and support your dad deserves during this time. We're grateful for your recognition of their dedication and compassion - it's an honour to be here for you and your family.


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Review from J K (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year we have been lucky enough for my mother to have a permanent residential place on the memory floor at Chartwell House, with her own ensuite room and access to all the communal areas on the secure floor.
Staff are highly trained, compassionate and genuinely dedicated to the well-being of the
residents, who they all know by name. During visits, family members are also warmly welcomed.
A monthly calendar of activities engages residents, both morning and afternoon. These include music, art and craft, quizzes and accessible exercise sessions in the lounges or outside in the large gardens. Outings to local shops, cafes and seafronts are an important and safely organised part of mums care.
If you are looking for the best environment for a loved one with dementia, Chartwell House is it!
We knew from our very first meeting with the admissions manager, we had found the right place.
When taking on the huge responsibility of choosing a permanent place for your loved one needing care.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience! It's heartwarming to hear that your mother has found a loving and supportive home at Chartwell House. We truly value the relationships we build with our residents and their families, and it's wonderful to know that you feel welcomed and assured in the care your mother is receiving. The activities we offer are designed to engage and uplift, so we're delighted that she is enjoying them. Your kind words reinforce our commitment to providing the best environment possible for those living with dementia. Thank you for trusting us with such an important decision!


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Review from S B (Wife of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our happy family lives were shattered this year when my husband received a diagnosis of vascular dementia. His condition deteriorated rapidly and I was left with the heartbreaking decision of having to find an alternative home for him after nearly 50 years together.
Thankfully, a room became available
at Chartwell and, since then, our lives have brightened and the burden of this awful disease has been alleviated. I now know that all of my husband's needs are met in this comfortable and spotlessly clean home. The food is varied, well presented and nutritious and he is provided with every comfort. More importantly, the wonderful staff genuinely know him and care for him. Nothing is too much trouble for them and I can see that he is relaxed and contented in their company.
Chartwell has lifted the stress and sadness from our family's situation and we are eternally grateful for their loving kindness. I cannot speak more highly of this wonderful home.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your deeply personal experience. We are truly humbled by your kind words and are so glad that Chartwell House has provided comfort and relief during such a challenging time. Knowing that your husband is well cared for and that you feel supported, means the world to us. We're honoured to be a part of your journey, and your gratitude touches all of us deeply. Thank you for entrusting us with his care.


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Review from Debra C (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been fantastic from admission for my Father upon discharge from hospital in May 2024 direct to Chartwell House as he couldn't return to his own home.
All of the staff show kindness and compassion at a very difficult time for us.
The care that Dad receives on the memory floor for his needs
is exemplary.
I now have complete peace of mind that Dad is being cared for in a safe. Caring and secure environment with outstanding staff and facilities.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're truly grateful for your kind words and it's comforting to know that you have peace of mind and that our team's compassion and dedication have made a positive difference for both you and your dad. We're honoured to be entrusted with his care and will continue to do everything we can to ensure he feels safe, secure, and well cared for at Chartwell House.


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Review from J P (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Chartwell House for approximately 5 weeks.
We chose Chartwell House for numerous reasons; specialist 'memory' facilities, spacious and well laid out environment, welcoming atmosphere and it was quite apparent to us that it was well resourced in terms of staffing and the
wide range of stimulating/fun activities available for residents. (They produce and share a schedule for the month ahead which outlines activities available each morning and afternoon).
The standard of care has been first class - and the staff go out of their way to be helpful and supportive to us as a family too, which is so appreciated especially when you have a close family member with dementia. Being able to book a table in their Bistro area and have a meal with your loved one is also a special feature of Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your thoughtful review. We're so pleased to hear that your mother is settling in well at Chartwell House. It's wonderful to know that the specialised dementia care, welcoming atmosphere, and wide range of activities have made a positive impact on her experience and yours as a family. We're especially glad that our team's support has been helpful during this time. Your appreciation means a great deal to us, and we're honoured to be a part of your mother's care journey.


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Review from M S (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in for 3 weeks respite and made to feel very welcome. The staff were very friendly and would do their utmost to fulfil any requests made. The new building was pristine having only been open for less than 2 years and the fixtures and fittings gave the impression of a good class hotel. We particularly
liked the Bistro, the actual meeting place where most of the activity occurred and smaller lounges were available on all floors. The food was usually well-cooked. The entertainment team had events morning and afternoon and were very jolly. The gardens gave the impression of tranquillity with plenty of seats and sunshades. Overall, we found little to complain about.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your respite stay was welcoming and comfortable. It's great to know that you enjoyed the Bistro, the activities, and the peaceful gardens. We're glad our team made a positive impact during your time with us. Your feedback is truly appreciated, and we're pleased that you felt at home at Chartwell House.


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Review from Peter W (Brother of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Chartwell just over a year now and despite saying "I'm not selling my bungalow" before coming and has never looked back from the day she arrived. She knows and gets on extremely well with both residents and staff. She joins in with all activities provided by the Home and her friends
and family are made very welcome. Chartwell was recommended to us and we are delighted with it. My wife and I could not have found a better home for her to live out her latter years.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're happy to hear that your sister has settled in so well and enjoys being part of our community. It's great to know she feels at home and that you and your wife are pleased with her care. We're truly grateful for your trust and the review, it means a lot to us.


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Review from Elaine E (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was whisked into the delightful Chartwell House within 4 days. The professionalism, speed, and compassion shown to her during a difficult time. They are committed to the care of the residents, warm, caring, kind, and dedicated. My mother had experienced a period of short-term care in another home
which did not go well. Chartwell has brought the mum I knew back, she feels safe, and happy and is enjoying the friendships she is making with so many of the lovely residents. The activities Chartwell for the residents are beautifully organised and great fun. A full list of daily events to join. The rooms are beautifully appointed with an open and airy feel some looking onto the beautiful, well-manicured, and colourful grounds. The menus are good and residents can ask for other dishes not on the menu. The personal care plans for the individuals are well written and followed to the last letter. The open and transparent communication between the home and the relations is exceptional.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your heartfelt feedback. We're so glad to hear that your mum has found comfort and happiness at Chartwell House. It's incredibly rewarding to know that our team's professionalism, compassion, and the vibrant community we've built have made such a positive difference in her life. We're grateful for your trust and are honoured to be a part of your mum's journey.


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Review from Craig N (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is on the memory floor and she has now settled in and could not be happier. I think this is the happiest I have seen her in years. The staff are truly wonderful and the activities every day are great. Chartwell House is more like a 5-star hotel. They have bands and singers come and perform,
my mum loves it, she is up dancing and having a great time. They even go out to Westwood Cross for hot chocolate and have been 10-pin bowling.
The level of care is what makes the difference. The staff are more like friends and family. Thank you everyone for taking such good care of my mum.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your lovely review. We're delighted to hear that your mother is thriving and feels so happy and engaged at Chartwell House. It's wonderful to know that she enjoys the activities, entertainment, and outings and that our team has made a meaningful difference in her life. Your words mean a lot to us.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Chartwell House is calculated as follows: ( (407 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 417 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chartwell House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager

Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Kerrie

Kerrie McNamara

Job Title: Deputy Manager

Joined: 2025

Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.


With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.


From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.


Jude

Jude Coveney

Job Title: Admissions Manager

Joined: 2022

I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.


So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!


We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.


Lauren

Lauren Moore

Job Title: Home Administrator

Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.


Frequently Asked Questions about Chartwell House

What types of Care is Chartwell House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chartwell House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chartwell House have?

There are 78 Single Rooms.

What are the Facilities & Services at Chartwell House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chartwell House to the centre of Broadstairs?

2.2 mile(s) as the crow flies, distance by road may be significantly further.