Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 47 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
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Care Provided by Chartwell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements.

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Diane Collins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.

Parking

  • Chartwell House Care Home offers on site parking.

Chartwell House Reviews (47)

10

Chartwell House has a Review Score of 10 (9.956) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chartwell House
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Total of 47, showing 1-20
Review from E E (Resident) assisted by family/friend published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both…read more
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Review from Hilary B (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly,…read more
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Review from Anne M (Niece of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the…read more
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Review from D B (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme
running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing…read more
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Review from Diana P (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured
that our Mother is being taken good care of and We highly recommend!


P.s They also provide excellent pastries ! :)

Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy,…read more
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Review from S H (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy.
The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
Reply from Jude Coveney, Admissions Manager at Chartwell House
We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things…read more
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Review from George M (Husband of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.
Good beginning to her stay at Chartwell.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with…read more
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Review from Susan I (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my
dad is happy and cared for
Reply from Jude Coveney, Admissions Manager at Chartwell House
Thank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful…read more
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Review from J S (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the
happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
Reply from Jude Coveney, Admissions Manager at Chartwell House
Thank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every…read more
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Review from Jo-Ann D (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
Reply from Jude Coveney, Admissions Manager at Chartwell House
Thank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your…read more
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Review from Joan R (Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and that our team has made such a positive impression. Creating a comfortable, welcoming environment is what…read more
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Review from C G (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and…read more
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Review from Diana L (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in…read more
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Review from Silmara B (Friend of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including
arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the…read more
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Review from Dominic M (Nephew of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities
and outings. Add to that fun and attentive staff, plus excellent management and leadership.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the…read more
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Review from Keith B (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day
1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome…read more
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Review from Joyce M (Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here - people are very happy. I have live here for over a year.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with…read more
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Review from H C (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and
again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away.
Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries.
The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home.
Just like to say thank you again to all the staff for everything they did for my mother.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth,…read more
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Review from Michael G (Husband of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents
to do, definitely gets 5 stars from me.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her…read more
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Review from Mark M (Son of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home…read more
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Chartwell House is calculated as follows: ( (390 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 405 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Kerrie

Kerrie McNamara

Job Title: Deputy Manager Joined: 2025

Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.


With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.


From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.

Jude

Jude Coveney

Job Title: Admissions Manager Joined: 2022

I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.


So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!


We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.

Lauren

Lauren Moore

Job Title: Home Administrator Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.

Frequently Asked Questions about Chartwell House

What types of Care is Chartwell House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chartwell House have?

There are 78 Single Rooms.

What are the Facilities & Services at Chartwell House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chartwell House to the centre of Broadstairs?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell House to verify any information. View our terms and conditions. Chartwell House has an Enhanced Service - more info.