Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 50 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
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Care Provided by Chartwell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements.

Contact Chartwell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chartwell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Collins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.

Parking

  • Chartwell House Care Home offers on site parking.

Chartwell House Reviews (50)

10

Chartwell House has a Review Score of 10 (9.956) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 50 reviews.

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Review from Zoe A (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd been looking at a number of care homes for my mum who has been living with Alzheimer's. Some of the places I visited were good, others broke my heart. After one particularly depressing viewing, I cycled over to Chartwell House to see if I might make an appointment with them. The moment the doors
swished open, I knew this was the place for us.
I found myself in a beautiful lobby that was on a par with a 5-star boutique hotel; but it wasn't just the décor and facilities, it was the 'feeling' that the place had. The receptionist, Helen, welcomed me in right away and arranged for the admissions manager, Jude, to meet with me there and then. I was given a tour, and more importantly, I was given time and understanding. I could see clearly that the ethos was all about enabling the residents to continue living, rather than just sitting around to wait out the final chapter.
The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.
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Review from Frank L (Friend of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to
get on board!
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your wonderful feedback. We're truly grateful for your kind words and delighted to hear that the care, support, and activities at Chartwell House stood out so positively. It means a great deal to the whole team to know their dedication is making such a difference.
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Review from Jackie T (Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for sharing this - we're so pleased to hear that you're happy. Your comfort and wellbeing mean so much to us, and we're glad you feel at home here.
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Review from E E (Resident) assisted by family/friend published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both you and your family peace of mind.
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Review from Hilary B (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly, supportive care, and it's wonderful to know this has made a positive difference.
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Review from Anne M (Niece of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the heart of what we do, and it's wonderful to know that this has made a difference. Your recommendation means a great deal to us!
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Review from D B (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme
running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing personalised support and creating a welcoming, comfortable environment for every resident. It means a lot to know that our efforts make a difference for both residents and their families!
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Review from Diana P (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured
that our Mother is being taken good care of and We highly recommend!


P.s They also provide excellent pastries ! :)

Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy, warm atmosphere and maintaining a comfortable, high-standard environment for all residents. Your recommendation means a great deal to us!
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Review from S H (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy.
The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
Reply from Jude Coveney, Admissions Manager at Chartwell HouseWe were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection that make life feel familiar, meaningful, and truly special.To hear "the best choice for mum" and "she has been happy there since day one" is exactly why we do what we do . Thank you for trusting us and for sharing such kind words about our wonderful team, our homely environment, and our vibrant activities that residents can join in with, or simply enjoy watching at their own pace
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Review from George M (Husband of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.
Good beginning to her stay at Chartwell.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with attentive and supportive care.
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Review from Susan I (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my
dad is happy and cared for
Reply from Jude Coveney, Admissions Manager at Chartwell HouseThank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful team work with such heart and dedication, and messages like yours remind us why we do what we do. We feel lucky to have you all as part of our Chartwell family.
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Review from J S (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the
happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
Reply from Jude Coveney, Admissions Manager at Chartwell HouseThank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every resident and their loved ones.
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Review from Jo-Ann D (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
Reply from Jude Coveney, Admissions Manager at Chartwell HouseThank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your family. It's feedback like yours that remind us why we do what we do.
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Review from Joan R (Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your kind words! We're thrilled to hear that you feel at home with us and that our team has made such a positive impression. Creating a comfortable, welcoming environment is what we aim for, and we're so pleased you're happy here. We'll continue to ensure you feel supported and cared for every day. Thank you again for sharing your experience!
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Review from C G (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.
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Review from Diana L (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.
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Review from Silmara B (Friend of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including
arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!
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Review from Dominic M (Nephew of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities
and outings. Add to that fun and attentive staff, plus excellent management and leadership.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.
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Review from Keith B (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day
1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.
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Review from Joyce M (Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here - people are very happy. I have live here for over a year.
Reply from Diane Collins, Home Manager at Chartwell HouseThank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Chartwell House is calculated as follows: ( (391 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 406 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Kerrie

Kerrie McNamara

Job Title: Deputy Manager Joined: 2025

Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.


With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.


From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.

Jaye

Jaye Dry

Job Title: Admissions Manager Joined: 2026

As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her own parent living with dementia, including navigating the process of finding the right care, she has a genuine understanding of the emotional and practical challenges families face. This experience shapes her compassionate and transparent approach to admissions, ensuring residents and their loved ones are listened to, supported and reassured throughout.


Jaye is dedicated to building meaningful relationships, supporting the local community, and helping each resident begin their next chapter with dignity and a true sense of belonging.

Lauren

Lauren Moore

Job Title: Home Administrator Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.

Frequently Asked Questions about Chartwell House

What types of Care is Chartwell House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chartwell House have?

There are 78 Single Rooms.

What are the Facilities & Services at Chartwell House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chartwell House to the centre of Broadstairs?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell House to verify any information. View our terms and conditions. Chartwell House has an Enhanced Service - more info.