Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)
From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)
She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)
Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)
From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)
She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.
At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which...
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.
At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.
Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.
Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.
At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
Contact Chartwell House to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact Chartwell House for full pricing details and T&Cs.
Chartwell House has a Review Score of 10 (9.953) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 59 reviews.
From the moment I walked in I experienced a feeling of calm. Everyone - staff and residents - looked so happy. Also, a lovely smell when you walk in. All the staff are very caring and helpful, the rooms well appointed and the support from the management team so helpful. I hear from my relative that...
From the moment I walked in I experienced a feeling of calm. Everyone - staff and residents - looked so happy. Also, a lovely smell when you walk in. All the staff are very caring and helpful, the rooms well appointed and the support from the management team so helpful. I hear from my relative that the food is superb too! A lovely vibe in the whole home.
Thank you so much for your lovely feedback. We're delighted that the warmth, happiness and sense of calm within the home made such an impression from the moment you arrived. Knowing that you and your relative feel so positive and well supported means a great deal to the whole team.
Pillows need to be improved quality as some under sheets.
Pillows need to be improved quality as some under sheets.
Thank you for sharing your feedback. We're pleased to hear that you've felt welcomed and well supported during your respite stay. We also really appreciate your honest comments and suggestions, feedback like this helps us continue to improve the experience we provide.
I visited my mum for the first time since she moved into the home two weeks previously. Her room is lovely and very much her own. The home itself is spotless, bright and airy with plenty of comfortable areas to sit in out of the residents rooms. Staff are very welcoming and helpful. My mum is very...
I visited my mum for the first time since she moved into the home two weeks previously. Her room is lovely and very much her own. The home itself is spotless, bright and airy with plenty of comfortable areas to sit in out of the residents rooms. Staff are very welcoming and helpful. My mum is very happy and so much more animated since we last saw her a month ago. She is enjoying all the activities that are on offer which is lovely to see. We had lunch with her on our visit and that was very good too. Looking forward to our next visit.
Thank you for your lovely words. What stands out most to us is hearing how happy and animated your mum has become since joining Chartwell House. Seeing someone settle, engage and enjoy life is exactly what we hope for, and we're delighted that your visit gave you that reassurance. We look forward to welcoming you back soon.
There are many great entertainment acts and everyone is engaged in whats going on, I would recommend this place if you are looking for...
There are many great entertainment acts and everyone is engaged in whats going on, I would recommend this place if you are looking for a relaxed, clean & active environment.
Thank you so much for your lovely words. We're delighted to know that, over the years, you've always felt so welcome when visiting us. Creating a place where people feel comfortable, valued and at home is exactly what we strive for, so your recommendation means a great deal to the whole team.
My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The...
My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.
Thank you so much for your kind words. We're delighted to hear that your husband has settled so well and is happy, and that this has given you reassurance and peace of mind. It's wonderful to know that both you and your family feel welcomed and supported.
My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.
My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.
Thank you so much for your kind words. We're delighted to hear that your mother felt safe, comfortable, and so well cared for during her respite stay. It's wonderful to know that the care, activities, and support gave you peace of mind while you took a well-earned break. Thank you for your recommendation, it means a great deal to us.
Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.
Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.
Thank you so much for your kind words. We're so pleased to hear that your mum feels welcome, comfortable, and included, and that this has given you peace of mind.
Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell...
Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell House care home.
Thank you so much for sharing your experience. We're truly honoured to have cared for your mum and to have been able to support you and your family during such a difficult time. It means a great deal to know that you felt compassion and kindness throughout her time with us. Our thoughts are with you, and we're very grateful for your trust and kind words.
This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant...
This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant greeting from reception right through is a credit to the environment and I am very happy we found this place.
Thank you so much for your kind words. We're delighted to hear that Anne's care has been so well supported and that you feel kept informed and reassured. Creating a professional yet warm, caring environment is so important to us, and it's wonderful to know this has made such a positive difference for you. We're very grateful for your trust.
I'd been looking at a number of care homes for my mum who has been living with Alzheimer's. Some of the places I visited were good, others broke my heart. After one particularly depressing viewing, I cycled over to Chartwell House to see if I might make an appointment with them. The moment the...
The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.
Thank you so much for sharing your experience. We're truly touched that after such a difficult search, you felt a sense of relief, warmth, and reassurance when you arrived at Chartwell House. Knowing that you felt listened to, supported, and confident in your mum's care means everything to us....
Thank you so much for sharing your experience. We're truly touched that after such a difficult search, you felt a sense of relief, warmth, and reassurance when you arrived at Chartwell House. Knowing that you felt listened to, supported, and confident in your mum's care means everything to us. We're so grateful for your trust and are pleased that your mum has found a place where she can feel comfortable, engaged, and valued.
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to...
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to get on board!
Thank you so much for your wonderful feedback. We're truly grateful for your kind words and delighted to hear that the care, support, and activities at Chartwell House stood out so positively. It means a great deal to the whole team to know their dedication is making such a difference.
I'm very happy.
I'm very happy.
Thank you for sharing this - we're so pleased to hear that you're happy. Your comfort and wellbeing mean so much to us, and we're glad you feel at home here.
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
Thank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both you and your family peace of mind.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
Thank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly, supportive care, and it's wonderful to know this has made a positive difference.
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Thank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the heart of what we do, and it's wonderful to know that this has made a difference. Your recommendation means a great deal to us!
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical...
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
Thank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing personalised support and creating a welcoming, comfortable environment for every resident. It means a lot to know that our efforts make a difference for both residents and their families!
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured...
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured that our Mother is being taken good care of and We highly recommend!
P.s They also provide excellent pastries ! :)
Thank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy, warm atmosphere and maintaining a comfortable, high-standard environment for all residents. Your recommendation means a great deal to us!
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and...
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy. The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection...
We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection that make life feel familiar, meaningful, and truly special.To hear "the best choice for mum" and "she has been happy there since day one" is exactly why we do what we do . Thank you for trusting us and for sharing such kind words about our wonderful team, our homely environment, and our vibrant activities that residents can join in with, or simply enjoy watching at their own pace
Good beginning to her stay at Chartwell.
Good beginning to her stay at Chartwell.
Thank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with attentive and supportive care.
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure...
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my dad is happy and cared for
Thank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful team work with such heart and dedication, and messages like yours remind us why we do what we do. We feel lucky to have you all as part of our Chartwell family.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Chartwell House by Boutique Care Homes, situated in Broadstairs, Kent, has joined forces with The Salvation Army Herne Bay to help the local community understand dementia a little better. On...
Chartwell House by Boutique Care Homes, situated in Broadstairs, Kent, welcomed residents, families and team members together on Friday 25 September for its annual Macmillan Coffee Morning, a fixture in...
Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
There are no accreditations posted yet for Chartwell House.
Clare joined Chartwell House as Home Manager in September 2026, bringing over 25 years' experience in social care and a background as a Registered...
Clare joined Chartwell House as Home Manager in September 2026, bringing over 25 years' experience in social care and a background as a Registered Nurse. She is passionate about helping people live fulfilled lives and believes in the highest quality of personalised care, with supporting residents' independence central to her approach. Family-orientated by nature, Clare values connection and belonging, and she looks forward to building on the excellent care already provided at Chartwell House, welcoming new ideas from residents, families and the team alike. She believes life should be fun wherever possible, that people should be supported to take considered risks, and in building on each person's strengths to help everyone shine. For Clare, that means every day at Chartwell House should bring residents moments of joy, purpose and genuine connection with the people around them
Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a...
Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a variety of care settings and has had the privilege of meeting many wonderful residents, families, and colleagues along the way. These experiences have shaped his passion for delivering high-quality, person-centred care. Mohammad understands how important it is for residents to feel safe, respected, and truly at home, and for families to feel confident and reassured about the care their loved ones receive. His supportive approach and emphasis on good communication and teamwork are key to creating a positive and caring environment here at Chartwell House.
As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her...
As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her own parent living with dementia, including navigating the process of finding the right care, she has a genuine understanding of the emotional and practical challenges families face. This experience shapes her compassionate and transparent approach to admissions, ensuring residents and their loved ones are listened to, supported and reassured throughout.
Jaye is dedicated to building meaningful relationships, supporting the local community, and helping each resident begin their next chapter with dignity and a true sense of belonging.
I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care...
I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.
In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.
I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.
The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.
The care home lists weekly fees per person from £1,595 for residential care (respite from £1,700) and from £1,650 for residential dementia care (respite from £1,700). Funding accepted: Self-Funding (Private), Local Authority with Top-up.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 78 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell House to verify any information. View our terms and conditions. Chartwell House has an Enhanced Service -what an Enhanced Service includes.