
Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)

From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)

She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)

Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)

From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)

She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)

Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.
At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which...
Care Provided by Chartwell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact Chartwell House for full pricing details and T&Cs.
Contact Chartwell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Boutique Care Homes
- Private Owned
Person in charge
- Diane Collins (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.
Parking
- Chartwell House Care Home offers on site parking.
Chartwell House Reviews (57)
Chartwell House has a Review Score of 10 (9.956) out of 10, based on 37 reviews in the last 2 years.
Over all time Chartwell House has 57 reviews.
I visited my mum for the first time since she moved into the home two weeks previously. Her room is lovely and very much her own. The home itself is spotless, bright and airy with plenty of comfortable areas to sit in out of the residents rooms. Staff are very welcoming and helpful. My mum is very happy and so much more animated since we last saw her a month ago. She is enjoying all the activities that are on offer which is lovely to see. We had lunch with her on our visit and that was very good too. Looking forward to our next visit.
There are many great entertainment acts and everyone is engaged in whats going on, I would recommend this place if you are looking for a relaxed, clean & active environment.
Thank you so much for your lovely words. We're delighted to know that, over the years, you've always felt so welcome when visiting us. Creating a place where people feel comfortable, valued and at home is exactly what we strive for, so your recommendation means a great deal to the whole team.
My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.
Thank you so much for your kind words. We're delighted to hear that your husband has settled so well and is happy, and that this has given you reassurance and peace of mind. It's wonderful to know that both you and your family feel welcomed and supported.
My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.
Thank you so much for your kind words. We're delighted to hear that your mother felt safe, comfortable, and so well cared for during her respite stay. It's wonderful to know that the care, activities, and support gave you peace of mind while you took a well-earned break. Thank you for your recommendation, it means a great deal to us.
Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.
Thank you so much for your kind words. We're so pleased to hear that your mum feels welcome, comfortable, and included, and that this has given you peace of mind.
Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell House care home.
Thank you so much for sharing your experience. We're truly honoured to have cared for your mum and to have been able to support you and your family during such a difficult time. It means a great deal to know that you felt compassion and kindness throughout her time with us. Our thoughts are with you, and we're very grateful for your trust and kind words.
This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant greeting from reception right through is a credit to the environment and I am very happy we found this place.
Thank you so much for your kind words. We're delighted to hear that Anne's care has been so well supported and that you feel kept informed and reassured. Creating a professional yet warm, caring environment is so important to us, and it's wonderful to know this has made such a positive difference for you. We're very grateful for your trust.
I found myself in a beautiful lobby that was on a par with a 5-star boutique hotel; but it wasn't just the décor and facilities, it was the 'feeling' that the place had. The receptionist, Helen, welcomed me in right away and arranged for the admissions manager, Jude, to meet with me there and then. I was given a tour, and more importantly, I was given time and understanding. I could see clearly that the ethos was all about enabling the residents to continue living, rather than just sitting around to wait out the final chapter.
The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.
Thank you so much for sharing your experience. We're truly touched that after such a difficult search, you felt a sense of relief, warmth, and reassurance when you arrived at Chartwell House. Knowing that you felt listened to, supported, and confident in your mum's care means everything to us....
What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to get on board!
Thank you so much for your wonderful feedback. We're truly grateful for your kind words and delighted to hear that the care, support, and activities at Chartwell House stood out so positively. It means a great deal to the whole team to know their dedication is making such a difference.
I'm very happy.
Thank you for sharing this - we're so pleased to hear that you're happy. Your comfort and wellbeing mean so much to us, and we're glad you feel at home here.
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
Thank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both you and your family peace of mind.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
Thank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly, supportive care, and it's wonderful to know this has made a positive difference.
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Thank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the heart of what we do, and it's wonderful to know that this has made a difference. Your recommendation means a great deal to us!
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
Thank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing personalised support and creating a welcoming, comfortable environment for every resident. It means a lot to know that our efforts make a difference for both residents and their families!
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured that our Mother is being taken good care of and We highly recommend!
P.s They also provide excellent pastries ! :)
Thank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy, warm atmosphere and maintaining a comfortable, high-standard environment for all residents. Your recommendation means a great deal to us!
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy. The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection...
Good beginning to her stay at Chartwell.
Thank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with attentive and supportive care.
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my dad is happy and cared for
Thank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful team work with such heart and dedication, and messages like yours remind us why we do what we do. We feel lucky to have you all as part of our Chartwell family.
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
Thank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every resident and their loved ones.
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
Thank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your family. It's feedback like yours that remind us why we do what we do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (48) & Events (1)
- 15 Jul 2026
Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...
- 10 Jul 2026
Chartwell House Care Home in Broadstairs has opened The Chartwellion, a resident-led shop designed to bring independence, choice and meaningful daily occupation to those living at the home. The shop...
- 10 Jul 2026
Chartwell House by Boutique Care Homes, in partnership with Broadstairs Folk Week, is proud to announce the return of its now-iconic Dementia Friendly Folk concert for its fourth consecutive year....
- 08 Sep 2026Organiser: Chartwell House
Awards / Recognitions (39)
- 30 Jan 2026Recipient: Boutique Care Homes
- 11 Nov 2025Recipient: Chartwell House
- 07 Nov 2025Recipient: Chartwell House
Accreditations
There are no accreditations posted yet for Chartwell House.
Meet the Team (4)

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a variety of care settings and has had the privilege of meeting many wonderful residents, families, and colleagues along the way. These experiences have shaped his passion for delivering high-quality, person-centred care. Mohammad understands how important it is for residents to feel safe, respected, and truly at home, and for families to feel confident and reassured about the care their loved ones receive. His supportive approach and emphasis on good communication and teamwork are key to creating a positive and caring environment here at Chartwell House.

As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her own parent living with dementia, including navigating the process of finding the right care, she has a genuine understanding of the emotional and practical challenges families face. This experience shapes her compassionate and transparent approach to admissions, ensuring residents and their loved ones are listened to, supported and reassured throughout.
Jaye is dedicated to building meaningful relationships, supporting the local community, and helping each resident begin their next chapter with dignity and a true sense of belonging.

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.
In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.
I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.
The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.
Frequently Asked Questions about Chartwell House
What types of Care is Chartwell House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chartwell House have?
There are 78 Single Rooms.
What are the Facilities & Services at Chartwell House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chartwell House to the centre of Broadstairs?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell House to verify any information. View our terms and conditions. Chartwell House has an Enhanced Service -more info.