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Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs, Kent CT9 4FY
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Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)
Chartwell House, Broadstairs
From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)
Chartwell House, Broadstairs
She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)
Chartwell House, Broadstairs

Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which...  

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Care Provided by Chartwell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,700
Residential Dementia CareFrom £1,650From £1,700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

Contact Chartwell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Diane Collins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.

Parking

  • Chartwell House Care Home offers on site parking.

Chartwell House Reviews (57)

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10

Chartwell House has a Review Score of 10 (9.956) out of 10, based on 37 reviews in the last 2 years. Over all time Chartwell House has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Fiona H (Daughter of Resident) published on 13 August 2026 Submitted via Postal Card
Overall Experience

I visited my mum for the first time since she moved into the home two weeks previously. Her room is lovely and very much her own. The home itself is spotless, bright and airy with plenty of comfortable areas to sit in out of the residents rooms. Staff are very welcoming and helpful. My mum is very happy and so much more animated since we last saw her a month ago. She is enjoying all the activities that are on offer which is lovely to see. We had lunch with her on our visit and that was very good too. Looking forward to our next visit.

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Review from Jennifer K (Friend of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience
I have been visiting for years now and it is always very welcoming. The staff are very friendly, helpful and kind. It has always been a warm, bright clean place.

There are many great entertainment acts and everyone is engaged in whats going on, I would recommend this place if you are looking for a relaxed, clean & active environment.

Reply from Mohammad Mraiheen, Deputy Manager at Chartwell House

Thank you so much for your lovely words. We're delighted to know that, over the years, you've always felt so welcome when visiting us. Creating a place where people feel comfortable, valued and at home is exactly what we strive for, so your recommendation means a great deal to the whole team.

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Review from Penny F (Wife of Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience

My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're delighted to hear that your husband has settled so well and is happy, and that this has given you reassurance and peace of mind. It's wonderful to know that both you and your family feel welcomed and supported.

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Review from Allison F (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card
Overall Experience

My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're delighted to hear that your mother felt safe, comfortable, and so well cared for during her respite stay. It's wonderful to know that the care, activities, and support gave you peace of mind while you took a well-earned break. Thank you for your recommendation, it means a great deal to us.

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Review from Deb C (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're so pleased to hear that your mum feels welcome, comfortable, and included, and that this has given you peace of mind.

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Review from Janette H (Daughter of Resident) published on 25 February 2026 Submitted via Postal Card
Overall Experience

Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell House care home.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're truly honoured to have cared for your mum and to have been able to support you and your family during such a difficult time. It means a great deal to know that you felt compassion and kindness throughout her time with us. Our thoughts are with you, and we're very grateful for your trust and kind words.

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Review from Sonia W (Friend of Resident) published on 25 February 2026 Submitted via Postal Card
Overall Experience

This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant greeting from reception right through is a credit to the environment and I am very happy we found this place.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're delighted to hear that Anne's care has been so well supported and that you feel kept informed and reassured. Creating a professional yet warm, caring environment is so important to us, and it's wonderful to know this has made such a positive difference for you. We're very grateful for your trust.

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Review from Zoe A (Daughter of Resident) published on 10 February 2026 Submitted via Website
Overall Experience
I'd been looking at a number of care homes for my mum who has been living with Alzheimer's. Some of the places I visited were good, others broke my heart. After one particularly depressing viewing, I cycled over to Chartwell House to see if I might make an appointment with them. The moment the doors swished open, I knew this was the place for us.
I found myself in a beautiful lobby that was on a par with a 5-star boutique hotel; but it wasn't just the décor and facilities, it was the 'feeling' that the place had. The receptionist, Helen, welcomed me in right away and arranged for the admissions manager, Jude, to meet with me there and then. I was given a tour, and more importantly, I was given time and understanding. I could see clearly that the ethos was all about enabling the residents to continue living, rather than just sitting around to wait out the final chapter.

The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're truly touched that after such a difficult search, you felt a sense of relief, warmth, and reassurance when you arrived at Chartwell House. Knowing that you felt listened to, supported, and confident in your mum's care means everything to us....  

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Review from Frank L (Friend of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to get on board!

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your wonderful feedback. We're truly grateful for your kind words and delighted to hear that the care, support, and activities at Chartwell House stood out so positively. It means a great deal to the whole team to know their dedication is making such a difference.

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Review from Jackie T (Resident / Service User) published on 5 January 2026 Submitted via Postal Card
Overall Experience

I'm very happy.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing this - we're so pleased to hear that you're happy. Your comfort and wellbeing mean so much to us, and we're glad you feel at home here.

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Review from E E (Resident / Service User) published on 9 October 2025 Submitted via Postal Card
Overall Experience

I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both you and your family peace of mind.

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Review from Hilary B (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card
Overall Experience
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.

I am pleased with the care and support she is getting , everyone seems very helpful and friendly.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly, supportive care, and it's wonderful to know this has made a positive difference.

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Review from Anne M (Niece of Resident) published on 29 September 2025 Submitted via Postal Card
Overall Experience

Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the heart of what we do, and it's wonderful to know that this has made a difference. Your recommendation means a great deal to us!

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Review from D B (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing personalised support and creating a welcoming, comfortable environment for every resident. It means a lot to know that our efforts make a difference for both residents and their families!

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Review from Diana P (Daughter of Resident) published on 11 September 2025 Submitted via Website
Overall Experience

We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured that our Mother is being taken good care of and We highly recommend!

P.s They also provide excellent pastries ! :)

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy, warm atmosphere and maintaining a comfortable, high-standard environment for all residents. Your recommendation means a great deal to us!

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Review from S H (Daughter of Resident) published on 28 August 2025 Submitted via Website
Overall Experience

My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy. The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one

Reply from Jude Coveney, Admissions Manager at Chartwell House

We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection...  

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Review from George M (Husband of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.

Good beginning to her stay at Chartwell.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with attentive and supportive care.

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Review from Susan I (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience

My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my dad is happy and cared for

Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful team work with such heart and dedication, and messages like yours remind us why we do what we do. We feel lucky to have you all as part of our Chartwell family.

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Review from J S (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card
Overall Experience

The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.

Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every resident and their loved ones.

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Review from Jo-Ann D (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.

Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your family. It's feedback like yours that remind us why we do what we do.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (48) & Events (1)

News
  • 15 Jul 2026

    Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...

  • 10 Jul 2026

    Chartwell House Care Home in Broadstairs has opened The Chartwellion, a resident-led shop designed to bring independence, choice and meaningful daily occupation to those living at the home. The shop...

  • 10 Jul 2026

    Chartwell House by Boutique Care Homes, in partnership with Broadstairs Folk Week, is proud to announce the return of its now-iconic Dementia Friendly Folk concert for its fourth consecutive year....

Upcoming Events
  • 08 Sep 2026Organiser: Chartwell House

Awards / Recognitions (39)

  • 30 Jan 2026Recipient: Boutique Care Homes
  • 11 Nov 2025Recipient: Chartwell House
  • 07 Nov 2025Recipient: Chartwell House

Accreditations

There are no accreditations posted yet for Chartwell House.

Meet the Team (4)

Diane Collins
Diane CollinsJob Title:Home ManagerJoined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Mohammad Mraiheen
Mohammad MraiheenJob Title:Deputy ManagerJoined: 2026

Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a variety of care settings and has had the privilege of meeting many wonderful residents, families, and colleagues along the way. These experiences have shaped his passion for delivering high-quality, person-centred care. Mohammad understands how important it is for residents to feel safe, respected, and truly at home, and for families to feel confident and reassured about the care their loved ones receive. His supportive approach and emphasis on good communication and teamwork are key to creating a positive and caring environment here at Chartwell House.

Jaye Dry
Jaye DryJob Title:Admissions ManagerJoined: 2026

As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her own parent living with dementia, including navigating the process of finding the right care, she has a genuine understanding of the emotional and practical challenges families face. This experience shapes her compassionate and transparent approach to admissions, ensuring residents and their loved ones are listened to, supported and reassured throughout.

Jaye is dedicated to building meaningful relationships, supporting the local community, and helping each resident begin their next chapter with dignity and a true sense of belonging.

Lauren Moore
Lauren MooreJob Title:Home AdministratorJoined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.

In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.

I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.

The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.

Frequently Asked Questions about Chartwell House

What types of Care is Chartwell House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chartwell House have?

There are 78 Single Rooms.

What are the Facilities & Services at Chartwell House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Chartwell House to the centre of Broadstairs?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chartwell House to verify any information. View our terms and conditions. Chartwell House has an Enhanced Service -more info.