Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)
From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)
She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)
Wow! My aunt is flourishing since she moved into this wonderful new care homeBarbara W(Niece of Resident/Service User)
From the moment you walk in you won’t want your loved one to live anywhere else.L W(Daughter of Resident/Service User)
She’s happy, singing, occasionally dancing, and more engaged in lifeL W(Daughter of Resident/Service User)
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.
At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which...
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.
At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.
Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.
Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.
At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
Contact Chartwell House to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact Chartwell House for full pricing details and T&Cs.
Chartwell House has a Review Score of 10 (9.953) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 59 reviews.
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in...
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
Thank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every resident and their loved ones.
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
Thank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your family. It's feedback like yours that remind us why we do what we do.
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and that our team has made such a positive impression. Creating a comfortable, welcoming environment is what we aim for, and we're so pleased you're happy here. We'll continue to ensure you feel supported and cared for every day. Thank you again for sharing your experience!
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including...
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily...
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities and outings. Add to that fun and attentive staff, plus excellent management and leadership.
Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a...
Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.
It was clear that all the staff are fully briefed about new arrivals as from...
We are looking forward to mum having many happy years at Chartwell House.
Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.
I enjoy living here - people are very happy. I have live here for over a year.
I enjoy living here - people are very happy. I have live here for over a year.
Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable...
Just like to say thank you again to all the staff for everything they did for my mother.
Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly...
Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly appreciate your feedback and are grateful for the opportunity to care for your mother. Thank you again for your trust and support!
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the...
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents to do, definitely gets 5 stars from me.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her respite care. It's wonderful to know that our team's dedication has made such a positive impact, and we're grateful for your trust in us.
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful...
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.
Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home here, and it's an honour to provide a warm, welcoming environment where nothing is too much trouble. Your appreciation means so much to us.
My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell...
My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell House.
Thank you for your heartfelt feedback. It's wonderful to know that your relative feels safe and well-cared-for here at Chartwell House. We're grateful for the opportunity to support her and to have made a positive impact. Your kind words mean so much to us.
Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help...
Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help whenever asked. Angels, all of them.
Thank you so much for sharing your appreciation. It truly means a lot to know that our team has been able to provide the kindness, patience, and support your dad deserves during this time. We're grateful for your recognition of their dedication and compassion - it's an honour to be here for you and your family.
Staff are highly trained, compassionate and genuinely dedicated to the well-being of...
When taking on the huge responsibility of choosing a permanent place for your loved one needing care.
Thank you so much for sharing your experience! It's heartwarming to hear that your mother has found a loving and supportive home at Chartwell House. We truly value the relationships we build with our residents and their families, and it's wonderful to know that you feel welcomed and assured in the...
Thank you so much for sharing your experience! It's heartwarming to hear that your mother has found a loving and supportive home at Chartwell House. We truly value the relationships we build with our residents and their families, and it's wonderful to know that you feel welcomed and assured in the care your mother is receiving. The activities we offer are designed to engage and uplift, so we're delighted that she is enjoying them. Your kind words reinforce our commitment to providing the best environment possible for those living with dementia. Thank you for trusting us with such an important decision!
Thankfully, a room became...
Chartwell has lifted the stress and sadness from our family's situation and we are eternally grateful for their loving kindness. I cannot speak more highly of this wonderful home.
Thank you for sharing your deeply personal experience. We are truly humbled by your kind words and are so glad that Chartwell House has provided comfort and relief during such a challenging time. Knowing that your husband is well cared for and that you feel supported, means the world to us. We're...
Thank you for sharing your deeply personal experience. We are truly humbled by your kind words and are so glad that Chartwell House has provided comfort and relief during such a challenging time. Knowing that your husband is well cared for and that you feel supported, means the world to us. We're honoured to be a part of your journey, and your gratitude touches all of us deeply. Thank you for entrusting us with his care.
The care that Dad receives on the memory floor for his...
I now have complete peace of mind that Dad is being cared for in a safe. Caring and secure environment with outstanding staff and facilities.
Thank you so much for sharing your experience. We're truly grateful for your kind words and it's comforting to know that you have peace of mind and that our team's compassion and dedication have made a positive difference for both you and your dad. We're honoured to be entrusted with his care and...
Thank you so much for sharing your experience. We're truly grateful for your kind words and it's comforting to know that you have peace of mind and that our team's compassion and dedication have made a positive difference for both you and your dad. We're honoured to be entrusted with his care and will continue to do everything we can to ensure he feels safe, secure, and well cared for at Chartwell House.
We chose Chartwell House for numerous reasons; specialist 'memory' facilities, spacious and well laid out environment, welcoming atmosphere and it was quite apparent to us that it was well resourced in terms of staffing and...
The standard of care has been first class - and the staff go out of their way to be helpful and supportive to us as a family too, which is so appreciated especially when you have a close family member with dementia. Being able to book a table in their Bistro area and have a meal with your loved one is also a special feature of Chartwell House.
Thank you for your thoughtful review. We're so pleased to hear that your mother is settling in well at Chartwell House. It's wonderful to know that the specialised dementia care, welcoming atmosphere, and wide range of activities have made a positive impact on her experience and yours as a family....
Thank you for your thoughtful review. We're so pleased to hear that your mother is settling in well at Chartwell House. It's wonderful to know that the specialised dementia care, welcoming atmosphere, and wide range of activities have made a positive impact on her experience and yours as a family. We're especially glad that our team's support has been helpful during this time. Your appreciation means a great deal to us, and we're honoured to be a part of your mother's care journey.
We were in for 3 weeks respite and made to feel very welcome. The staff were very friendly and would do their utmost to fulfil any requests made. The new building was pristine having only been open for less than 2 years and the fixtures and fittings gave the impression of a good class hotel. We...
We were in for 3 weeks respite and made to feel very welcome. The staff were very friendly and would do their utmost to fulfil any requests made. The new building was pristine having only been open for less than 2 years and the fixtures and fittings gave the impression of a good class hotel. We particularly liked the Bistro, the actual meeting place where most of the activity occurred and smaller lounges were available on all floors. The food was usually well-cooked. The entertainment team had events morning and afternoon and were very jolly. The gardens gave the impression of tranquillity with plenty of seats and sunshades. Overall, we found little to complain about.
Thank you for sharing your experience. We're delighted to hear that your respite stay was welcoming and comfortable. It's great to know that you enjoyed the Bistro, the activities, and the peaceful gardens. We're glad our team made a positive impact during your time with us. Your feedback is truly appreciated, and we're pleased that you felt at home at Chartwell House.
My sister has been at Chartwell just over a year now and despite saying "I'm not selling my bungalow" before coming and has never looked back from the day she arrived. She knows and gets on extremely well with both residents and staff. She joins in with all activities provided by the Home and her...
My sister has been at Chartwell just over a year now and despite saying "I'm not selling my bungalow" before coming and has never looked back from the day she arrived. She knows and gets on extremely well with both residents and staff. She joins in with all activities provided by the Home and her friends and family are made very welcome. Chartwell was recommended to us and we are delighted with it. My wife and I could not have found a better home for her to live out her latter years.
Thank you so much for your kind words. We're happy to hear that your sister has settled in so well and enjoys being part of our community. It's great to know she feels at home and that you and your wife are pleased with her care. We're truly grateful for your trust and the review, it means a lot to us.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Chartwell House by Boutique Care Homes, situated in Broadstairs, Kent, welcomed residents, families and team members together on Friday 25 September for its annual Macmillan Coffee Morning, a fixture in...
Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
Boutique Care Homes attended the Kent Care Awards 2026 as a finalist in the Technology Innovation category, recognising The Care Labs, the group’s free knowledge platform for families navigating care....
There are no accreditations posted yet for Chartwell House.
Clare joined Chartwell House as Home Manager in September 2026, bringing over 25 years' experience in social care and a background as a Registered...
Clare joined Chartwell House as Home Manager in September 2026, bringing over 25 years' experience in social care and a background as a Registered Nurse. She is passionate about helping people live fulfilled lives and believes in the highest quality of personalised care, with supporting residents' independence central to her approach. Family-orientated by nature, Clare values connection and belonging, and she looks forward to building on the excellent care already provided at Chartwell House, welcoming new ideas from residents, families and the team alike. She believes life should be fun wherever possible, that people should be supported to take considered risks, and in building on each person's strengths to help everyone shine. For Clare, that means every day at Chartwell House should bring residents moments of joy, purpose and genuine connection with the people around them
Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a...
Mohammad has worked in care since 2019, starting as a carer and progressing through different roles into leadership positions. He has worked in a variety of care settings and has had the privilege of meeting many wonderful residents, families, and colleagues along the way. These experiences have shaped his passion for delivering high-quality, person-centred care. Mohammad understands how important it is for residents to feel safe, respected, and truly at home, and for families to feel confident and reassured about the care their loved ones receive. His supportive approach and emphasis on good communication and teamwork are key to creating a positive and caring environment here at Chartwell House.
As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her...
As Admissions Manager at Chartwell House, Jaye brings a blend of professional expertise and deeply personal insight to her role. Having supported her own parent living with dementia, including navigating the process of finding the right care, she has a genuine understanding of the emotional and practical challenges families face. This experience shapes her compassionate and transparent approach to admissions, ensuring residents and their loved ones are listened to, supported and reassured throughout.
Jaye is dedicated to building meaningful relationships, supporting the local community, and helping each resident begin their next chapter with dignity and a true sense of belonging.
I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care...
I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.
In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.
I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.
The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.
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