Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 47 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
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Care Provided by Chartwell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements.

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Diane Collins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.

Parking

  • Chartwell House Care Home offers on site parking.

Chartwell House Reviews (47)

10

Chartwell House has a Review Score of 10 (9.956) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chartwell House
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Total of 47, showing 21-40
Review from F S (Cousin of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell House.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your heartfelt feedback. It's wonderful to know that your relative feels safe and well-cared-for here at Chartwell House. We're grateful for the opportunity to support her and to have…read more
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Review from Rob M (Son of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help whenever
asked. Angels, all of them.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for sharing your appreciation. It truly means a lot to know that our team has been able to provide the kindness, patience, and support your dad deserves during this time. We're…read more
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Review from J K (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year we have been lucky enough for my mother to have a permanent residential place on the memory floor at Chartwell House, with her own ensuite room and access to all the communal areas on the secure floor.
Staff are highly trained, compassionate and genuinely dedicated to the well-being of the
residents, who they all know by name. During visits, family members are also warmly welcomed.
A monthly calendar of activities engages residents, both morning and afternoon. These include music, art and craft, quizzes and accessible exercise sessions in the lounges or outside in the large gardens. Outings to local shops, cafes and seafronts are an important and safely organised part of mums care.
If you are looking for the best environment for a loved one with dementia, Chartwell House is it!
We knew from our very first meeting with the admissions manager, we had found the right place.
When taking on the huge responsibility of choosing a permanent place for your loved one needing care.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for sharing your experience! It's heartwarming to hear that your mother has found a loving and supportive home at Chartwell House. We truly value the relationships we build with our…read more
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Review from S B (Wife of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our happy family lives were shattered this year when my husband received a diagnosis of vascular dementia. His condition deteriorated rapidly and I was left with the heartbreaking decision of having to find an alternative home for him after nearly 50 years together.
Thankfully, a room became available
at Chartwell and, since then, our lives have brightened and the burden of this awful disease has been alleviated. I now know that all of my husband's needs are met in this comfortable and spotlessly clean home. The food is varied, well presented and nutritious and he is provided with every comfort. More importantly, the wonderful staff genuinely know him and care for him. Nothing is too much trouble for them and I can see that he is relaxed and contented in their company.
Chartwell has lifted the stress and sadness from our family's situation and we are eternally grateful for their loving kindness. I cannot speak more highly of this wonderful home.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for sharing your deeply personal experience. We are truly humbled by your kind words and are so glad that Chartwell House has provided comfort and relief during such a challenging time.…read more
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Review from Debra C (Daughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone has been fantastic from admission for my Father upon discharge from hospital in May 2024 direct to Chartwell House as he couldn't return to his own home.
All of the staff show kindness and compassion at a very difficult time for us.
The care that Dad receives on the memory floor for his needs
is exemplary.
I now have complete peace of mind that Dad is being cared for in a safe. Caring and secure environment with outstanding staff and facilities.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for sharing your experience. We're truly grateful for your kind words and it's comforting to know that you have peace of mind and that our team's compassion and dedication have made…read more
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Review from J P (Daughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Chartwell House for approximately 5 weeks.
We chose Chartwell House for numerous reasons; specialist 'memory' facilities, spacious and well laid out environment, welcoming atmosphere and it was quite apparent to us that it was well resourced in terms of staffing and the
wide range of stimulating/fun activities available for residents. (They produce and share a schedule for the month ahead which outlines activities available each morning and afternoon).
The standard of care has been first class - and the staff go out of their way to be helpful and supportive to us as a family too, which is so appreciated especially when you have a close family member with dementia. Being able to book a table in their Bistro area and have a meal with your loved one is also a special feature of Chartwell House.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your thoughtful review. We're so pleased to hear that your mother is settling in well at Chartwell House. It's wonderful to know that the specialised dementia care, welcoming atmosphere,…read more
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Review from M S (Respite Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were in for 3 weeks respite and made to feel very welcome. The staff were very friendly and would do their utmost to fulfil any requests made. The new building was pristine having only been open for less than 2 years and the fixtures and fittings gave the impression of a good class hotel. We particularly
liked the Bistro, the actual meeting place where most of the activity occurred and smaller lounges were available on all floors. The food was usually well-cooked. The entertainment team had events morning and afternoon and were very jolly. The gardens gave the impression of tranquillity with plenty of seats and sunshades. Overall, we found little to complain about.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for sharing your experience. We're delighted to hear that your respite stay was welcoming and comfortable. It's great to know that you enjoyed the Bistro, the activities, and the peaceful…read more
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Review from Peter W (Brother of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Chartwell just over a year now and despite saying "I'm not selling my bungalow" before coming and has never looked back from the day she arrived. She knows and gets on extremely well with both residents and staff. She joins in with all activities provided by the Home and her friends
and family are made very welcome. Chartwell was recommended to us and we are delighted with it. My wife and I could not have found a better home for her to live out her latter years.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your kind words. We're happy to hear that your sister has settled in so well and enjoys being part of our community. It's great to know she feels at home and that you and your…read more
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Review from Elaine E (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was whisked into the delightful Chartwell House within 4 days. The professionalism, speed, and compassion shown to her during a difficult time. They are committed to the care of the residents, warm, caring, kind, and dedicated. My mother had experienced a period of short-term care in another home
which did not go well. Chartwell has brought the mum I knew back, she feels safe, and happy and is enjoying the friendships she is making with so many of the lovely residents. The activities Chartwell for the residents are beautifully organised and great fun. A full list of daily events to join. The rooms are beautifully appointed with an open and airy feel some looking onto the beautiful, well-manicured, and colourful grounds. The menus are good and residents can ask for other dishes not on the menu. The personal care plans for the individuals are well written and followed to the last letter. The open and transparent communication between the home and the relations is exceptional.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your heartfelt feedback. We're so glad to hear that your mum has found comfort and happiness at Chartwell House. It's incredibly rewarding to know that our team's professionalism,…read more
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Review from Craig N (Son of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is on the memory floor and she has now settled in and could not be happier. I think this is the happiest I have seen her in years. The staff are truly wonderful and the activities every day are great. Chartwell House is more like a 5-star hotel. They have bands and singers come and perform,
my mum loves it, she is up dancing and having a great time. They even go out to Westwood Cross for hot chocolate and have been 10-pin bowling.
The level of care is what makes the difference. The staff are more like friends and family. Thank you everyone for taking such good care of my mum.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your lovely review. We're delighted to hear that your mother is thriving and feels so happy and engaged at Chartwell House. It's wonderful to know that she enjoys the activities,…read more
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Review from L W (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum who has dementia has now been living in Chartwell House for 6 months and she’s a changed person. She’s happy, singing, occasionally dancing, and more engaged in life and I’m now making some lovely memories with her. Nothing is too much trouble for any of the staff. From the moment you walk in you
won’t want your loved one to live anywhere else.
Reply from Diane Collins, Home Manager at Chartwell House
We're overjoyed to hear about the positive transformation your mum has experienced since moving to Chartwell House. It's heart-warming to know that she's happier, more engaged, and making beautiful…read more
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Review from S R (Son of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite not wanting to go into care, Mum settled very quickly and just loves the care and support she gets in Chartwell House from all the staff.
Reply from Diane Collins, Home Manager at Chartwell House
We're delighted to hear that your mum settled quickly and feels the love and support from our team at Chartwell House. It's our goal to provide a caring and comfortable environment, and we appreciate…read more
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Review from Sue H (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad (age 91) has now been at Chartwell for four months. We looked at one other place, but Chartwell was off the scale in comparison in all respects. Being new and purpose-built, there is plenty of light and space in both the en-suite bedrooms and the multiple lounges, no steps to worry about, lovely
gardens (Dad even has a private patio area), and everywhere is beautifully decorated. They offer so many activities, outings and events that residents are kept entertained and stimulated rather than just sitting in a circle watching TV, as seems to be the norm at many care homes. The staff are all lovely and as regular visitors you are welcomed at any time with drinks and homemade cakes and you can join in the many events. It really feels like an extended family home where grandchildren and even family pets can visit. I have no hesitation in recommending Chartwell to everyone. If you look around there first, I promise you won't want your loved one to live anywhere else.
Reply from Diane Collins, Home Manager at Chartwell House
We're thrilled to hear your positive feedback about Chartwell! It's our goal to create a home that feels like an extended family, and we're delighted you feel this way. Thank you for your…read more
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Review from Judith I (Wife of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say how relieved I was to find such a wonderful care home to look after my husband, who is suffering from dementia. Wonderful, caring staff, clean modern rooms, especially love that as a family we can all have a meal together with him.
Reply from Diane Collins, Home Manager at Chartwell House
We're touched by your kind words. Providing a supportive environment for residents living with dementia is a priority for us. It's heartening to hear that you appreciate our caring team, modern…read more
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Review from D T (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted that Mum has been able to move into a stylish, high-quality care home in the centre of Thanet. Her room is a good size, bright and airy, with a door onto the garden. The staff are friendly and kind, and there are plenty of varied activities. It is very welcoming for visitors, and it has
improved her well-being to know that Mum is being well cared for.
Reply from Diane Collins, Home Manager at Chartwell House
We're delighted to hear about your positive experience with Mum's move to our care home. We're glad to know that she's enjoying her stay. Creating a welcoming environment for residents and their…read more
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Review from Carol R (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home highly enough. Not only is it like going into a five star hotel, it is the truly caring and dedicated staff, from the top down, who make it truly exceptional. They go above and beyond. The spa bath is the highlight for my husband.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for your review. We're thrilled to hear that your experience has been akin to a five-star hotel, but more importantly, that our dedicated and caring team have made it truly…read more
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Review from Valerie L (Respite Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose respite care at Chartwell House after knee surgery rather than rely on my family and friends. It was definitely the right decision.
As soon as I arrived, I was taken over by lovely staff who dealt with my bags, immediately made me comfortable brought me a cup of tea, took me to my tasteful
room with a patio door to the garden, and unpacked my suitcase for me. It couldn’t have been a nicer, welcome, setting the tone for the rest of my stay.
Nothing was too much trouble. I only had to press a buzzer to call one of the staff who all looked after me so well day or night. They were happy, friendly, and great company to have around. The Bistro staff also were lovely and provided tea/coffee with cake or biscuits with a smile.
The food that I had in my room or in the restaurant I chose was excellent.
It was my birthday whilst there, and I had a delicious surprise cake with candles and a gift with a card.
All in all, a lovely, five-star stay, which I’d happily repeat and highly recommend.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for sharing your wonderful experience at Chartwell House. We're delighted to hear that your short stay with us was such a positive and welcoming experience. It's heart-warming to know that…read more
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Review from Robert S (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we were going away on holiday, we wanted to ensure our near 90 year old mother would have the care and attention she so rightly deserves. We were impressed with the facilities at Chartwell House but were overwhelmed with the care and attention shown to our mother by staff there. Thank you to you
all. A wonderful team!
Reply from Diane Collins, Home Manager at Chartwell House
We're thrilled you found Chartwell House Care Home's facilities impressive and that our team provided outstanding care and attention to your mother. Thank you for your kind words and recognising our…read more
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Review from Sally M (Friend of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend made the difficult decision to sell her house and move into a care home, however, we feel that Chartwell House is as far from the “typical” image of a care home as you could get. Five star hotel with every luxury catered for along with the friendliest, most caring staff you could ever meet!
The rooms are large with a beautiful en-suite bathroom. Every type of care is covered, whether it’s a food preference, bathing facilities, hair, nails and foot care, there is nothing they haven’t thought of! As a regular visitor they extend the same courtesy to me, with tea, coffee and cakes offered all the time. The food is varied and very high quality. I really cannot compliment the home and staff enough! I wish everyone could experience this kind of care in their later life. It’s exceptional!
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for this beautiful review, we are all touched by your kind words. It is a true pleasure and honour to care for your friend and we count ourselves lucky to play a small part in her…read more
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Review from Gerald G (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Faultless"
Management and staff are very kind, charming, always smiling and most helpful, day and night.
In my opinion, the motto of Chartwell House Care Home should be - nulli secundus (second to none).
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for taking the time to leave us a review and we are both humbled and overjoyed with your feedback. We are honoured you choose Chartwell House as your home.
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Chartwell House is calculated as follows: ( (390 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 405 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Kerrie

Kerrie McNamara

Job Title: Deputy Manager Joined: 2025

Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.


With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.


From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.

Jude

Jude Coveney

Job Title: Admissions Manager Joined: 2022

I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.


So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!


We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.

Lauren

Lauren Moore

Job Title: Home Administrator Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.

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