Wow! My aunt is flourishing since she moved into this wonderful new care home
Barbara W (Niece of Resident)
From the moment you walk in you won’t want your loved one to live anywhere else.
L W (Daughter of Resident)
She’s happy, singing, occasionally dancing, and more engaged in life
L W (Daughter of Resident)
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
These prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements.
Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.
Chartwell House Care Home offers on site parking.
Chartwell House has a Review Score of 9.9 (9.948) out of 10, based on 32 reviews in the last 2 years. Over all time Chartwell House has 41 reviews.
Review from S P (Goddaughter of Resident) published on 23 March 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Diane Collins, Home Manager at Chartwell House
Thank you, Sharon, for taking the time to review Chartwell House and for your observations. We too are all looking forward to the warmer weather and the opportunities that it will bring for our residents and their families. As ever, we are grateful for your continued support in all we do here at Chartwell House.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
The Review Score of 9.9 (9.948) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.948 for Chartwell House is calculated as follows: ( (365 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 381 Ratings = 4.948
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chartwell House is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2025
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
Job Title: Deputy Manager
Joined: 2025
Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.
With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.
From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.
Job Title: Admissions Manager
Joined: 2022
I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.
So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!
We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.
Job Title: Home Administrator
Joined: 2022
I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.
In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.
I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.
The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.
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