Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 47 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.
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Care Provided by Chartwell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements.

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chartwell House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Diane Collins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.

Parking

  • Chartwell House Care Home offers on site parking.

Chartwell House Reviews (47)

10

Chartwell House has a Review Score of 10 (9.956) out of 10, based on 34 reviews in the last 2 years.
Over all time Chartwell House has 47 reviews.

Overall Experience
  • 45
  • 2
  • 0
  • 0
  • 0
Date Published
  • 47
  • 10
  • 22
  • 34
  • 13
Reviewer Connection to Chartwell House
  • 19
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Elaine E (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are clearly well chosen for their ability to relate to and care for residents with dementia and other needs - the care and dignity of residents are a clear priority for all staff, regardless of role. The variety of activities available and connections with schools and other providers add a dimension
to the activities. The accommodation and outside areas are inviting and well-planned. Residents with dementia are kept secure by the use of coded access - there is no possibility of a fall on stairs or unaccompanied access to unsafe areas.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for this review, it has made our day. Care and dignity of residents will always be our main priority and we are honoured that you have placed your trust in us to care for your loved one. Our…read more
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Review from Barbara W (Niece of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! My aunt is flourishing since she moved into this wonderful new care home in February. She is engaging with all the fun activities and has a new lease of life, singing, dancing, creating crafts and enjoying outings. The care is first-class from all staff, whatever their role. Everything is done
professionally with love and laughter. My aunt is happy and energised in a way we haven't seen for a long time. We are grateful for the ways we are included in her care plan and invited to events set out in the monthly programme. A huge thank you from us to the whole team and I know my aunt thanks you every day.
Reply from Diane Collins, Home Manager at Chartwell House
I can honestly say that your aunt is the life and soul of Chartwell House and we are so happy that she is living life to the full with us. The whole team work so hard for all residents and I am…read more
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Review from A N (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are delighted with the care our mum receives at Chartwell House Care Home. All the staff are friendly and helpful and Mum settled in very quickly. The facilities are excellent and we are all confident that Mum is being given high-quality care with respect and dignity.
Reply from Diane Collins, Home Manager at Chartwell House
We really appreciate you leaving us this lovely review and I will certainly pass this on to the rest of the team. I am delighted to read that you feel our team are friendly and helpful at that your…read more
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Review from Jane B (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To say that making the decision to move my father to a care home was difficult is an understatement, but it was the best decision we could have made.
My father is happy and beautifully cared for at Chartwell House Care Home. Living at Chartwell House has given him a social life once more. He has enjoyed
trying out new hobbies, tasting new foods and meeting new people. There are always activities happening which Dad is invited to join in and often he does but equally, if he wants some time alone to read the paper or watch TV, his right to choose is always respected.
The staff could not be kinder or more understanding and the welcome given when stepping over the threshold is warm and friendly.
Not having to worry about Dad's welfare anymore has massively improved the quality of life of our entire family and I can't thank the staff enough.
Reply from Diane Collins, Home Manager at Chartwell House
The team and I are humbled to have been entrusted with your father's care and we are so grateful that you have taken the time to leave us this review. We strive to be a warm and loving family where…read more
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Review from Chris S (Son of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the management and staff enough for their very professional and loving care towards our mum on a daily basis. Also, around the time of our father’s recent tragic death, they ensured the necessary arrangements had been made to help us get through a really sad and emotional last four months
of our lives.
Chartwell House Care Home is very modern with beautiful decor and purpose-built, state-of-the-art technology and tools. Ultimately, however, what makes the difference are the staff that work there, from the senior management down, we simply cannot praise them all highly enough.
It’s such a fun-loving and imaginative set-up but who are always looking to raise their bar of excellence in everything they do there. I simply cannot imagine a nicer place to trust looking after our now 90-year-old mum with dementia, who’s now got a smile on her face, once again with the love and attention she receives on a daily, basis since being widowed just under four months ago.
Best wishes.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you so much for this beautiful review, it really means so much to us. I will certainly pass this on to the team. We consider it a huge privilege to care for your mother and we will always do…read more
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Review from Claire F (Niece of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just walking into the facility you can see and feel the difference between Chartwell House Care Home from other care homes.
From the positive attitudes of the staff to the eye-pleasing decor, lots of natural sunlight throughout and the numerous engaging activities that the residents are encouraged
to participate in.
I feel that Chartwell House not only improved my uncle's quality of life but longevity as well. Thank you to all that make up Chartwell House!
Reply from Diane Collins, Home Manager at Chartwell House
Thank you for your lovely review, we are all so happy to see how well your uncle has settled into Chartwell House’s family. He is definitely living life to the full which is lovely to see. We feel…read more
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Review from S P (Goddaughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing environment. Spacious and welcoming. Staff members have all been extremely helpful, both prior to admission and then as a resident. Activities are varied and greatly enjoyed. Have not been there at mealtimes but the menus look delicious. Outside areas and gardens are looking great - looking
forward to using the outside space in warmer weather. Strong feeling of one great team working well together for the benefit of the residents.
Reply from Diane Collins, Home Manager at Chartwell House
Thank you, Sharon, for taking the time to review Chartwell House and for your observations. We too are all looking forward to the warmer weather and the opportunities that it will bring for our…read more
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Chartwell House is calculated as follows: ( (390 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 405 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chartwell House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Kerrie

Kerrie McNamara

Job Title: Deputy Manager Joined: 2025

Kerrie is a dedicated and compassionate Deputy Manager with over 15 years of leadership experience across the healthcare sector, including community-based domiciliary services, live-in care, and, most notably, care homes—where she discovered her true passion.


With a strong belief in empowering others, Kerrie specialises in building positive, inclusive team cultures that enable people to thrive. Her approach is centred on supporting each team member to deliver outstanding, personalised care, while ensuring that every resident feels genuinely valued and at home.


From her very first visit to Chartwell House, Kerrie felt an immediate connection. “I instantly found that warm and loving feeling, where everyone feels at home,” she shared—words that reflect the heart of Boutique Care Homes’ ethos.

Jude

Jude Coveney

Job Title: Admissions Manager Joined: 2022

I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.


So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!


We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.

Lauren

Lauren Moore

Job Title: Home Administrator Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.

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