Submit a Review for Heatherton House
170 Rykneld Road, Derby, DE23 4AN
View full details of Heatherton HouseLatest Reviews for Heatherton House
13 January 2026
It was a very happy experience for me. I come from 3 weeks in 2 hospitals (in Portugal, private and here). I was greeted with warmth and shown to a beautiful room, which was to be my home for 2 weeks of recuperation. Staff come to mark my clothes and others to take me on a tour. Everywhere was
beautiful and staff so friendly. I felt at home. Food was tasty (too much), and I put on weight. I was sorry to leave, but will be in again if I need to. Would recommend.
20 November 2025
Since Robert moved into Heatherton House Care Home at the end of September, I have seen some really positive changes in Robert. He is very happy and well settled. He is really enjoying all the activities, and he is enjoying the company of other residents and staff. Robert feels safe and secure here.
He benefits from routine and knowing all his meals and other needs are met. For Robert, his own ensuite is extremely helpful because of his personal needs. The cleanliness has also helped Robert to feel comfortable. Having an outside space for Robert to wander around and have fresh air, and meet the local cat, have also been a bonus.
05 May 2025
I recommend Heatherton House, specifically built and designed for comfort and proper care for elderly residents, modern facilities, beautiful decor, private rooms with excellent ensuite. Warm and welcoming. Staff are kind, professional, polite and supportive. Residents are relaxed and well attended.
Excellent laundry service. Lovely food, cooked on the premises, catering for all tastes. Excellent hairdresser! The beds are electrically adjustable - a bonus! Mum always looked clean and cared for. There was separate private rooms to meet visitors, nice quiet alcoves to relax in. A comfortable lounge, dining area, cinema, a piano room and nice outdoor area. Activities and trips out.
28 February 2025
Dementia care
Dad has been a permanent resident of Heatherton House for 14 months. With the deterioration of his dementia (coupled with a chest infection that took him to the hospital) Heatherton House declined to allow him back into the care home. This surprised us, as the reason that we chose
Heatherton House, was because they promoted themselves as experts in dementia care. In our experience, the dementia care offered by Heatherton House seems to be limited and, when challenging behaviours were expressed, they seemed unable to cope. Furthermore, we were not kept fully informed of incidents that were later listed as reasons for terminating his residency.
On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.
25 November 2024
Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could
definitely live there!
27 September 2024
My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move
forward, knowing she is safe and well.
12 August 2024
My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had
predicted. I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.
25 July 2024
My mother stayed at Heatherton House for respite. She thoroughly enjoyed her stay the accommodation is of 5-star standard.
She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very
happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.
22 July 2024
I placed my Dad here for 3 weeks restbite, I was a nervous wreck as it had taken ages to agree to a holiday with him there.
The home is of excellent standard with a lot of facilities within the price which although is expensive it isn't really any more expensive than others, and is just like a
hotel.
My Dad settled well and the staff were lovely to him, he has Altzeimer's so it was good to see him happy, the food was good and varied and wasn't restricted in any way, I could ring anytime to make sure he was ok and they sent me some videos of him joining in with the activities and even dancing with the staff.
Nothing was too much trouble and I feel they looked after my Dad as well as I could.
We are back in September for three weeks knowing he will be ok.
08 May 2024
I am absolutely blown away, by the kindness and understanding, from both management and staff following a difficult time recently. The whole team have been just lovely, ensuring they have heard us, and even down to the smallest of details. Mum is finally full of smiles! I have to say a massive thank
you to the home manager, the deputy manager, the day manager and the senior. The room is just fantastic and has little locked areas for more personal possessions and a little fridge. The bed is absolutely perfect for Mum, and she manages to roll independently, without fear and minimal support to do so. The food has been ace according to Mum! Facilities are fresh and clean. Nothing is too much! 100% care! Haven't seen activities yet, but seems there are always fun things happening, and all the residents seem so happy. Really happy so far.
01 May 2024
My sister has been living at Heather House since January. All the staff have been friendly and welcoming, I am more than happy to leave my sister with such caring people.
01 May 2024
I cannot fault the care that my um receives from the staff and caregivers at Heatherton House. She is always clean and well nourished constantly encouraged to engage in the wealth of activities offered at the home. Mum is a fall risk but has never been left alone so has not fallen since she has been
at Heatherton House. This is a total relief to the whole family. The residents are continually monitored for their health by the local GP surgery too. Families are actively encouraged to visit and are made to feel very welcome. The staff are fantastic. I cannot praise everyone there highly enough. Thank you!
29 April 2024
Excellent place. Safe, friendly and caring environment created by management and staff who are courteous and attentive with a good sense of humour thrown in. Friends and relatives always welcome for visits, outings etc. Would definitely recommend.
29 April 2024
The staff are all very friendly and have a smile on their faces. Nothing is too much trouble for them. As it is new, the home is very modern with comfortable lounges and dining areas which encourage residents to socialise. The bedrooms are lovely. The home provides medical care and attention and the
staff take a personal interest in the residents' welfare. The manager and carer have given me and my co-attorney every assistance in our dealings with them. They and their staff are a credit to the company.
29 April 2024
Heatherton House accepted my Dad as a permanent resident at very short notice when his personal circumstances changed and he found himself without the care he needed. What would happen next for him was a very worrying time, but made much easier by the swift action of the manager and her staff in
accepting Dad into their care. Since then, Dad is settling well, enjoying the home-cooked food, beginning to make new friends and building his confidence in a new environment. One of my main concerns was around Dad’s complex health needs but I can only praise the staff for their diligent response to the daily challenges he faces, seeking medical aid as soon as this is needed and always erring on the side of caution. The kindness and patience shown to Dad can not be underestimated and he very much appreciates their willingness to promote as much independence as possible. What could have been a very difficult time for him has been made that much smoother. Thank you to the manager and her caring team.
26 April 2024
My mother has been in the care home now for 4 months. I was extremely pleased with the welcome she received, how well she has settled in, and the day-to-day care she has. The staff are all lovely and very helpful.
05 April 2024
From the moment you park up looking at the beautiful gardens and then walking into the home's secure reception area you know what a wonderful place this is going to be. You are always met with a friendly, happy smile from all of the staff. They are considerate and caring towards both the residents
and visitors, taking into account the resident's individual needs and requirements, and are always there to chat about anything that may arise for the resident, never too busy to stop, listen and help. The food is top-class, healthy and nutritious. The home is extremely clean and being new has lots of extra amenities, onsite hairdressers, a cinema which shows a live singer twice weekly. In addition to the large dining and lounge areas it has smaller sitting areas where the residents and visitors can sit in private. Gone are the days of sitting in one big circle here! The staff sit amongst the residents, chat and laugh. The bedrooms are immaculate. It is like a 5-star hotel. It is an exceptional caring home
05 April 2024
Heatherton House is a wonderful environment. The facilities are second to none and the staff are all so friendly, helpful and caring.
It has the feeling of a top-rated hotel. Keep up the fantastic work!
19 March 2024
Wow - what a beautiful home. My Nan and Grandad both joined Heatherton House as a couple and were welcomed with open arms in June 2023. Unfortunately, my Grandad passed away late last year peacefully at Heatherton House. With my Nanna having Alzheimer's and being with my Grandad for over 60 years,
this has taken a lot of adjusting for her. Heatherton House really has given her the TLC she needed, the staff go above and beyond, and really take the time and effort to ensure residents make great friends and feel like one big family. Whenever I go in, Nanna has got a huge smile on her face, sat with all her new friends. This home did help my Nanna and Grandad when they needed it most, and I will forever be grateful for the family I have gained at Heatherton House. Oh and not forgetting them allowing the little dog to be an asset to the Heatherton House family!
01 March 2024
I wish I could give Heatherton House and all of the team more stars! Heatherton House went above and beyond when I needed urgent respite for my mum. Mum had a silent heart towards the end of October 2023 as well as being diagnosed with Alzheimer’s as such me and the hospital weren't happy releasing
Mum back to her family home where her late husband, my dad passed away that very same year. After a morning call with the manager and team, they told me they would have a room ready for Mum later that day.
From then on we have never looked back. Mum is now a fully-fledged resident. Mum has gone from being reclusive and almost giving up to engaging in most activities the home offers as well as enjoying completing jigsaws and going to the in-house cinema. Mum gained a healthy weight and enjoys having her hair cut and styled every week. Heatherton House feels like a big family now and a second home for me and my brother.
Thank you.
Latest Reviews for Heatherton House
13 January 2026
It was a very happy experience for me. I come from 3 weeks in 2 hospitals (in Portugal, private and here). I was greeted with warmth and shown to a beautiful room, which was to be my home for 2 weeks of recuperation. Staff come to mark my clothes and others to take me on a tour. Everywhere was
beautiful and staff so friendly. I felt at home. Food was tasty (too much), and I put on weight. I was sorry to leave, but will be in again if I need to. Would recommend.
20 November 2025
Since Robert moved into Heatherton House Care Home at the end of September, I have seen some really positive changes in Robert. He is very happy and well settled. He is really enjoying all the activities, and he is enjoying the company of other residents and staff. Robert feels safe and secure here.
He benefits from routine and knowing all his meals and other needs are met. For Robert, his own ensuite is extremely helpful because of his personal needs. The cleanliness has also helped Robert to feel comfortable. Having an outside space for Robert to wander around and have fresh air, and meet the local cat, have also been a bonus.
05 May 2025
I recommend Heatherton House, specifically built and designed for comfort and proper care for elderly residents, modern facilities, beautiful decor, private rooms with excellent ensuite. Warm and welcoming. Staff are kind, professional, polite and supportive. Residents are relaxed and well attended.
Excellent laundry service. Lovely food, cooked on the premises, catering for all tastes. Excellent hairdresser! The beds are electrically adjustable - a bonus! Mum always looked clean and cared for. There was separate private rooms to meet visitors, nice quiet alcoves to relax in. A comfortable lounge, dining area, cinema, a piano room and nice outdoor area. Activities and trips out.
28 February 2025
Dementia care
Dad has been a permanent resident of Heatherton House for 14 months. With the deterioration of his dementia (coupled with a chest infection that took him to the hospital) Heatherton House declined to allow him back into the care home. This surprised us, as the reason that we chose
Heatherton House, was because they promoted themselves as experts in dementia care. In our experience, the dementia care offered by Heatherton House seems to be limited and, when challenging behaviours were expressed, they seemed unable to cope. Furthermore, we were not kept fully informed of incidents that were later listed as reasons for terminating his residency.
On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.
25 November 2024
Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could
definitely live there!
27 September 2024
My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move
forward, knowing she is safe and well.
12 August 2024
My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had
predicted. I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.
25 July 2024
My mother stayed at Heatherton House for respite. She thoroughly enjoyed her stay the accommodation is of 5-star standard.
She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very
happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.
22 July 2024
I placed my Dad here for 3 weeks restbite, I was a nervous wreck as it had taken ages to agree to a holiday with him there.
The home is of excellent standard with a lot of facilities within the price which although is expensive it isn't really any more expensive than others, and is just like a
hotel.
My Dad settled well and the staff were lovely to him, he has Altzeimer's so it was good to see him happy, the food was good and varied and wasn't restricted in any way, I could ring anytime to make sure he was ok and they sent me some videos of him joining in with the activities and even dancing with the staff.
Nothing was too much trouble and I feel they looked after my Dad as well as I could.
We are back in September for three weeks knowing he will be ok.
08 May 2024
I am absolutely blown away, by the kindness and understanding, from both management and staff following a difficult time recently. The whole team have been just lovely, ensuring they have heard us, and even down to the smallest of details. Mum is finally full of smiles! I have to say a massive thank
you to the home manager, the deputy manager, the day manager and the senior. The room is just fantastic and has little locked areas for more personal possessions and a little fridge. The bed is absolutely perfect for Mum, and she manages to roll independently, without fear and minimal support to do so. The food has been ace according to Mum! Facilities are fresh and clean. Nothing is too much! 100% care! Haven't seen activities yet, but seems there are always fun things happening, and all the residents seem so happy. Really happy so far.
01 May 2024
My sister has been living at Heather House since January. All the staff have been friendly and welcoming, I am more than happy to leave my sister with such caring people.
01 May 2024
I cannot fault the care that my um receives from the staff and caregivers at Heatherton House. She is always clean and well nourished constantly encouraged to engage in the wealth of activities offered at the home. Mum is a fall risk but has never been left alone so has not fallen since she has been
at Heatherton House. This is a total relief to the whole family. The residents are continually monitored for their health by the local GP surgery too. Families are actively encouraged to visit and are made to feel very welcome. The staff are fantastic. I cannot praise everyone there highly enough. Thank you!
29 April 2024
Excellent place. Safe, friendly and caring environment created by management and staff who are courteous and attentive with a good sense of humour thrown in. Friends and relatives always welcome for visits, outings etc. Would definitely recommend.
29 April 2024
The staff are all very friendly and have a smile on their faces. Nothing is too much trouble for them. As it is new, the home is very modern with comfortable lounges and dining areas which encourage residents to socialise. The bedrooms are lovely. The home provides medical care and attention and the
staff take a personal interest in the residents' welfare. The manager and carer have given me and my co-attorney every assistance in our dealings with them. They and their staff are a credit to the company.
29 April 2024
Heatherton House accepted my Dad as a permanent resident at very short notice when his personal circumstances changed and he found himself without the care he needed. What would happen next for him was a very worrying time, but made much easier by the swift action of the manager and her staff in
accepting Dad into their care. Since then, Dad is settling well, enjoying the home-cooked food, beginning to make new friends and building his confidence in a new environment. One of my main concerns was around Dad’s complex health needs but I can only praise the staff for their diligent response to the daily challenges he faces, seeking medical aid as soon as this is needed and always erring on the side of caution. The kindness and patience shown to Dad can not be underestimated and he very much appreciates their willingness to promote as much independence as possible. What could have been a very difficult time for him has been made that much smoother. Thank you to the manager and her caring team.
26 April 2024
My mother has been in the care home now for 4 months. I was extremely pleased with the welcome she received, how well she has settled in, and the day-to-day care she has. The staff are all lovely and very helpful.
05 April 2024
From the moment you park up looking at the beautiful gardens and then walking into the home's secure reception area you know what a wonderful place this is going to be. You are always met with a friendly, happy smile from all of the staff. They are considerate and caring towards both the residents
and visitors, taking into account the resident's individual needs and requirements, and are always there to chat about anything that may arise for the resident, never too busy to stop, listen and help. The food is top-class, healthy and nutritious. The home is extremely clean and being new has lots of extra amenities, onsite hairdressers, a cinema which shows a live singer twice weekly. In addition to the large dining and lounge areas it has smaller sitting areas where the residents and visitors can sit in private. Gone are the days of sitting in one big circle here! The staff sit amongst the residents, chat and laugh. The bedrooms are immaculate. It is like a 5-star hotel. It is an exceptional caring home
05 April 2024
Heatherton House is a wonderful environment. The facilities are second to none and the staff are all so friendly, helpful and caring.
It has the feeling of a top-rated hotel. Keep up the fantastic work!
19 March 2024
Wow - what a beautiful home. My Nan and Grandad both joined Heatherton House as a couple and were welcomed with open arms in June 2023. Unfortunately, my Grandad passed away late last year peacefully at Heatherton House. With my Nanna having Alzheimer's and being with my Grandad for over 60 years,
this has taken a lot of adjusting for her. Heatherton House really has given her the TLC she needed, the staff go above and beyond, and really take the time and effort to ensure residents make great friends and feel like one big family. Whenever I go in, Nanna has got a huge smile on her face, sat with all her new friends. This home did help my Nanna and Grandad when they needed it most, and I will forever be grateful for the family I have gained at Heatherton House. Oh and not forgetting them allowing the little dog to be an asset to the Heatherton House family!
01 March 2024
I wish I could give Heatherton House and all of the team more stars! Heatherton House went above and beyond when I needed urgent respite for my mum. Mum had a silent heart towards the end of October 2023 as well as being diagnosed with Alzheimer’s as such me and the hospital weren't happy releasing
Mum back to her family home where her late husband, my dad passed away that very same year. After a morning call with the manager and team, they told me they would have a room ready for Mum later that day.
From then on we have never looked back. Mum is now a fully-fledged resident. Mum has gone from being reclusive and almost giving up to engaging in most activities the home offers as well as enjoying completing jigsaws and going to the in-house cinema. Mum gained a healthy weight and enjoys having her hair cut and styled every week. Heatherton House feels like a big family now and a second home for me and my brother.
Thank you.