Submit a Review for Darcy House Care Home
Bakewell Road, Matlock, DE4 3EF
View full details of Darcy House Care HomeLatest Reviews for Darcy House Care Home
17 March 2026
We used Darcy House as a 2-month respite stepping-stone for my 99-year-old mother, between hospital and getting her back into her own home. The care and attention she received in Darcy House was second to none. The facilities are excellent, the staff are brilliant, nothing was too much trouble, and
the outcome could not have been better. Well done Darcy House.
09 January 2026
I have been impressed with how hard the staff have worked to help mum and dad settle in. The senior staff and the reception staff in particular have been extremely supportive and made me feel that no query is too small or insignificant. There is always somebody to turn to for advice and support
which means such a lot. My only concerns are around communication down through all the staff teams - sometimes requests take a while to implement before they become routine. We have also been trying hard to include bespoke activities for my dad (with only some success.
07 January 2026
I am 95 years of age still able to walk independently. My hearing is poor; therefore, I don't attend meetings, cinema, TV etc & hardly use the 'activities', hence not rated. I came to Darcy House on 1st July 2024 when they opened and am therefore the senior resident. I have no complaints in any of
the facilities. The main problem at Darcy is in the level of staffing. Therefore carers cannot meet the needs and wishes to help required by some residents who are ill, confined to wheelchairs or other mobility aids, requesting constant medical attention or feeding at mealtimes. Overall we have nice and friendly staff & management and I am personally extremely happy here and have been since I came.
07 January 2026
Positive. The carers are very helpful and I feel safe. I like our rooms and the views.
19 September 2025
Mum was very well cared for, staff were kind and caring. She benefited from all the help she received and the encouragement she got to recover from her operation. We really appreciated the care for mum. The setting is lovely and the staff are very welcoming. She also liked the easy access to various
services such as hairdressers and the relaxed way friends could visit.
19 September 2025
Excellent standards of care all round. Personalised in every way.
Carers work hard to meet mum's emotional and physical needs. They are alert to all medical issues. I feel certain I am being given the full picture in communications. Mum has formed a warm, trusting relationship with particular
members of the team which is a huge reassurance to me. Thanks to all of the team for their hard work.
18 July 2025
My month here has been like a holiday. The surroundings are delightful - it was a joy to admire the beautiful views and to watch the sheep and cattle grazing. The staff were friendly and most caring. My every need was seen to. I prefer to read alone rather than join in activities but a variety was
available. The outing to Chatsworth was splendid. A warm thank you to all concerned.
20 May 2025
Please, can I comment on the nursing staff dealing with my mother's WTT symptoms last week? Efficient and caring for my mother's medical needs and concerns. Because of this, my mum received antibiotics in good time to treat her over a bank holiday weekend. When I know, as my mum's carer, this is not
always easy. If left any later, this probably would have led to more serious medical issues. Thank you to the nurse who dealt with this.
24 April 2025
I arrived by ambulance, and room looked good, however the food on the hand was very poor, for example I requested soup, it was home made with the start being reasonable the remainder was just pieces of whatever it was made from. Had porridge first morning, which I had every morning at home, to me it
wasn't cooked enough, having the end of the oat as little hard bits. I could go on, 5 days in, not had a good meal. The people here obviously not of the working class, as I am seemed to accept this poor stuff. I have come here from hospital, and need help getting in and out of bed. I had a fixture at home attached to the bed enabling me to get in and out. This was brought here and fitted, it was not perfect and did move a little but it did the job. I happened to come here during the Easter break so obviously all the regular staff were off. Today the first day back for them. I went for lunch, could only consider a jacket potato.
17 January 2025
Since my mother moved into Darcy House in the autumn of 2024, she has received excellent care and attention from everyone involved at the home. Everybody is extremely attentive to my mother's needs, both medical and social, and it has been a great reassurance and relief to my brothers, myself and
our wider family, that she is in a place where there is always someone keeping an eye out for her to ensure that she can move around freely but safely. Nothing is too much trouble for any of the staff, no matter how busy they already are.
Being a new building, Darcy House is a bright, spacious and thoroughly wonderful home for my mother and, in my opinion, all of the other residents too. I would recommend it to anyone who is concerned that a relative or friend needs to move somewhere in order to live safely and with dignity.
17 January 2025
A clean, modern facility with superb views. Rooms are spacious and well appointed and shared areas are large and comfortable. The staff are professional, caring people and nothing is too much trouble. They've made my parents (and anyone who visits them) feel welcome. Would recommend to anyone
seeking a care home.
16 January 2025
Darcy house is a lovely warm caring place for residents and a very welcoming place for relatives and visitors. The staff are professional and knowledgeable about each individual resident's needs and take time to get to know and spend quality time with them. They are always respectful when talking to
relatives about issues or just simply relaying what activities the resident has been taking part in and how they engaged and enjoyed it. Nothing is too much trouble for them. If we mention a requirement, we find it has been acted upon promptly. Staff are all friendly, and with a good amount of humour, keep the place a positive one to visit and live in. They all seem very happy in their work. We enjoy visiting, always a pleasant positive experience. Thank you all at Darcy!
23 December 2024
I am very happy here considering I was sad to leave my own home and I have only stayed here for two weeks today. It's very early to say much as it is early days. Everyone is very kind and helpful - all the staff during day and night. It is difficult sometimes to get a shower when I want one. The
food is excellent, love having my hair done. Room and leisure rooms beautiful and clean. The facilities are very good especially for family and friends visiting. Have already enjoyed listening to singers, a man playing his guitar. When I arrived I had so much help to please me. The laundry is excellent.
18 December 2024
Fantastic purpose-built modern building in beautiful surroundings. Light and spacious throughout with the resident's own room, big enough to create a lovely home. The decor and furnishings are of a quality second to none. On the visits I've made there's always been a warm friendly greeting. So much
care is given to treating each resident as an individual catering for all different needs in a respectful manner without being patronising. The meals are amazing and presented in a way that shows the importance of mealtimes being such a social occasion between the residents and staff. When you see everyone with smiles on their faces, it's a pleasure to visit.
05 December 2024
The care at Darcy House is outstanding. Since my dad moved here from another home he is a completely different man so much happier. Every member of staff has welcomed him, taken the time to get to know him, and keep him stimulated with relevant interests. The home is in a beautiful setting and feels
like a 5* hotel and the level of care is also 5*! They are very experienced in dementia care. It is so comforting to know he is experiencing the very best care. If you are looked for somewhere for a relative - don't look any where else, Darcy truly is the best in its field. They couldn't have done any more for my dad but also for me.
04 December 2024
Lovely modern home, my mother has views over the Derwent valley from her room. All the staff (including Managers, Carers, Cleaners, Chefs) appear to be well versed in their roles and very friendly. The activities have been mainly indoors since my mother started in the home although the staff will
take the residents out to the gardens when the weather is appropriate and organise trips to local towns/attractions as well. All in all we have been very impressed with the home and staff and my mother has settled in well. We particularly like to go and have a coffee in the café when visiting Mum
01 October 2024
A friendly, polite team of carers and other staff. My partner needs a lot of care more than perhaps other residents. He has a lovely room and bathroom and he really enjoys his shower. Because of his disabilities, there are no activities at the moment that he can participate in, so he is left on his
own quite a lot. Meal times he seems to be on his own. Although the food is beautifully prepared and served, it is not always the sort of food older people enjoy like mashed potatoes etc (cottage pie for example)
29 August 2024
We found Darcy House extremely welcoming and caring. The surroundings are really spectacularly good. The views and outside spaces are lovely. My mother was a little nervous to begin with but the staff made her feel at home. The food was great and the interest from the chef was really good part of
her 5 star preference.
29 August 2024
My husband's respite care in July in Darcy House in Matlock was marvellous. He was one of the 1st residents and the welcome was out of this world with balloons and a tape to cut to open the building. The surroundings, views and gardens are beautiful and the facilities are fantastic in an amazing
building. But the home's most important quality was the excellent care and attention to detail in a calm, friendly and reassuring atmosphere. My husband loved the food and praised the chef. For me as his wife, it was important to know he was safe and being looked after 24/7. The respite gave me a chance to recharge my batteries and I noticed straight away an improvement in my husband's mobility and general well-being. Thanks to the amazing caring staff. I have already booked again.
23 August 2024
My father moved to Darcy House to be nearer to his family, but leaving his own home and friends a long way away. I had concerns about this and about him moving to a care home as he is very fit for his age, but following the death of my mother, he wanted to have more support in his daily life. He has
settled into Darcy House extremely well and loves his balcony! His room is spotless and he has made it his own with things from his old house. The staff have been absolutely brilliant in helping him settle in, organising medical appointments and a new bus pass! They are unfailingly friendly and positive and he says he is so glad he chose to live at Darcy House. I cannot fault their kindness and helpfulness. Thank you!
Latest Reviews for Darcy House Care Home
17 March 2026
We used Darcy House as a 2-month respite stepping-stone for my 99-year-old mother, between hospital and getting her back into her own home. The care and attention she received in Darcy House was second to none. The facilities are excellent, the staff are brilliant, nothing was too much trouble, and
the outcome could not have been better. Well done Darcy House.
09 January 2026
I have been impressed with how hard the staff have worked to help mum and dad settle in. The senior staff and the reception staff in particular have been extremely supportive and made me feel that no query is too small or insignificant. There is always somebody to turn to for advice and support
which means such a lot. My only concerns are around communication down through all the staff teams - sometimes requests take a while to implement before they become routine. We have also been trying hard to include bespoke activities for my dad (with only some success.
07 January 2026
I am 95 years of age still able to walk independently. My hearing is poor; therefore, I don't attend meetings, cinema, TV etc & hardly use the 'activities', hence not rated. I came to Darcy House on 1st July 2024 when they opened and am therefore the senior resident. I have no complaints in any of
the facilities. The main problem at Darcy is in the level of staffing. Therefore carers cannot meet the needs and wishes to help required by some residents who are ill, confined to wheelchairs or other mobility aids, requesting constant medical attention or feeding at mealtimes. Overall we have nice and friendly staff & management and I am personally extremely happy here and have been since I came.
07 January 2026
Positive. The carers are very helpful and I feel safe. I like our rooms and the views.
19 September 2025
Mum was very well cared for, staff were kind and caring. She benefited from all the help she received and the encouragement she got to recover from her operation. We really appreciated the care for mum. The setting is lovely and the staff are very welcoming. She also liked the easy access to various
services such as hairdressers and the relaxed way friends could visit.
19 September 2025
Excellent standards of care all round. Personalised in every way.
Carers work hard to meet mum's emotional and physical needs. They are alert to all medical issues. I feel certain I am being given the full picture in communications. Mum has formed a warm, trusting relationship with particular
members of the team which is a huge reassurance to me. Thanks to all of the team for their hard work.
18 July 2025
My month here has been like a holiday. The surroundings are delightful - it was a joy to admire the beautiful views and to watch the sheep and cattle grazing. The staff were friendly and most caring. My every need was seen to. I prefer to read alone rather than join in activities but a variety was
available. The outing to Chatsworth was splendid. A warm thank you to all concerned.
20 May 2025
Please, can I comment on the nursing staff dealing with my mother's WTT symptoms last week? Efficient and caring for my mother's medical needs and concerns. Because of this, my mum received antibiotics in good time to treat her over a bank holiday weekend. When I know, as my mum's carer, this is not
always easy. If left any later, this probably would have led to more serious medical issues. Thank you to the nurse who dealt with this.
24 April 2025
I arrived by ambulance, and room looked good, however the food on the hand was very poor, for example I requested soup, it was home made with the start being reasonable the remainder was just pieces of whatever it was made from. Had porridge first morning, which I had every morning at home, to me it
wasn't cooked enough, having the end of the oat as little hard bits. I could go on, 5 days in, not had a good meal. The people here obviously not of the working class, as I am seemed to accept this poor stuff. I have come here from hospital, and need help getting in and out of bed. I had a fixture at home attached to the bed enabling me to get in and out. This was brought here and fitted, it was not perfect and did move a little but it did the job. I happened to come here during the Easter break so obviously all the regular staff were off. Today the first day back for them. I went for lunch, could only consider a jacket potato.
17 January 2025
Since my mother moved into Darcy House in the autumn of 2024, she has received excellent care and attention from everyone involved at the home. Everybody is extremely attentive to my mother's needs, both medical and social, and it has been a great reassurance and relief to my brothers, myself and
our wider family, that she is in a place where there is always someone keeping an eye out for her to ensure that she can move around freely but safely. Nothing is too much trouble for any of the staff, no matter how busy they already are.
Being a new building, Darcy House is a bright, spacious and thoroughly wonderful home for my mother and, in my opinion, all of the other residents too. I would recommend it to anyone who is concerned that a relative or friend needs to move somewhere in order to live safely and with dignity.
17 January 2025
A clean, modern facility with superb views. Rooms are spacious and well appointed and shared areas are large and comfortable. The staff are professional, caring people and nothing is too much trouble. They've made my parents (and anyone who visits them) feel welcome. Would recommend to anyone
seeking a care home.
16 January 2025
Darcy house is a lovely warm caring place for residents and a very welcoming place for relatives and visitors. The staff are professional and knowledgeable about each individual resident's needs and take time to get to know and spend quality time with them. They are always respectful when talking to
relatives about issues or just simply relaying what activities the resident has been taking part in and how they engaged and enjoyed it. Nothing is too much trouble for them. If we mention a requirement, we find it has been acted upon promptly. Staff are all friendly, and with a good amount of humour, keep the place a positive one to visit and live in. They all seem very happy in their work. We enjoy visiting, always a pleasant positive experience. Thank you all at Darcy!
23 December 2024
I am very happy here considering I was sad to leave my own home and I have only stayed here for two weeks today. It's very early to say much as it is early days. Everyone is very kind and helpful - all the staff during day and night. It is difficult sometimes to get a shower when I want one. The
food is excellent, love having my hair done. Room and leisure rooms beautiful and clean. The facilities are very good especially for family and friends visiting. Have already enjoyed listening to singers, a man playing his guitar. When I arrived I had so much help to please me. The laundry is excellent.
18 December 2024
Fantastic purpose-built modern building in beautiful surroundings. Light and spacious throughout with the resident's own room, big enough to create a lovely home. The decor and furnishings are of a quality second to none. On the visits I've made there's always been a warm friendly greeting. So much
care is given to treating each resident as an individual catering for all different needs in a respectful manner without being patronising. The meals are amazing and presented in a way that shows the importance of mealtimes being such a social occasion between the residents and staff. When you see everyone with smiles on their faces, it's a pleasure to visit.
05 December 2024
The care at Darcy House is outstanding. Since my dad moved here from another home he is a completely different man so much happier. Every member of staff has welcomed him, taken the time to get to know him, and keep him stimulated with relevant interests. The home is in a beautiful setting and feels
like a 5* hotel and the level of care is also 5*! They are very experienced in dementia care. It is so comforting to know he is experiencing the very best care. If you are looked for somewhere for a relative - don't look any where else, Darcy truly is the best in its field. They couldn't have done any more for my dad but also for me.
04 December 2024
Lovely modern home, my mother has views over the Derwent valley from her room. All the staff (including Managers, Carers, Cleaners, Chefs) appear to be well versed in their roles and very friendly. The activities have been mainly indoors since my mother started in the home although the staff will
take the residents out to the gardens when the weather is appropriate and organise trips to local towns/attractions as well. All in all we have been very impressed with the home and staff and my mother has settled in well. We particularly like to go and have a coffee in the café when visiting Mum
01 October 2024
A friendly, polite team of carers and other staff. My partner needs a lot of care more than perhaps other residents. He has a lovely room and bathroom and he really enjoys his shower. Because of his disabilities, there are no activities at the moment that he can participate in, so he is left on his
own quite a lot. Meal times he seems to be on his own. Although the food is beautifully prepared and served, it is not always the sort of food older people enjoy like mashed potatoes etc (cottage pie for example)
29 August 2024
We found Darcy House extremely welcoming and caring. The surroundings are really spectacularly good. The views and outside spaces are lovely. My mother was a little nervous to begin with but the staff made her feel at home. The food was great and the interest from the chef was really good part of
her 5 star preference.
29 August 2024
My husband's respite care in July in Darcy House in Matlock was marvellous. He was one of the 1st residents and the welcome was out of this world with balloons and a tape to cut to open the building. The surroundings, views and gardens are beautiful and the facilities are fantastic in an amazing
building. But the home's most important quality was the excellent care and attention to detail in a calm, friendly and reassuring atmosphere. My husband loved the food and praised the chef. For me as his wife, it was important to know he was safe and being looked after 24/7. The respite gave me a chance to recharge my batteries and I noticed straight away an improvement in my husband's mobility and general well-being. Thanks to the amazing caring staff. I have already booked again.
23 August 2024
My father moved to Darcy House to be nearer to his family, but leaving his own home and friends a long way away. I had concerns about this and about him moving to a care home as he is very fit for his age, but following the death of my mother, he wanted to have more support in his daily life. He has
settled into Darcy House extremely well and loves his balcony! His room is spotless and he has made it his own with things from his old house. The staff have been absolutely brilliant in helping him settle in, organising medical appointments and a new bus pass! They are unfailingly friendly and positive and he says he is so glad he chose to live at Darcy House. I cannot fault their kindness and helpfulness. Thank you!