Submit a Review for Alexandra Mill
356 Crewe Road, Shavington, Crewe, CW2 5AD
View full details of Alexandra MillLatest Reviews for Alexandra Mill
23 February 2026
My husband went into the Care Home in December 2025. He seems to have settled in well and the care and attention that the staff give to him is excellent. As all my husband's visitors have commented, it doesn't seem like a typical Care Home, more like a lovely hotel and it is the best that they,
and I, have ever seen. He has a lovely room overlooking a well kept garden area which hopefully he will be able to take advantage of once the better weather arrives! They have a fantastic range of activities twice a day, every day, and this is such an important part of my husband's well being. My husband has to have a pureed diet due to his health needs but it is always freshly made and well presented. There is also a cafe area which is great for socialising in with visitors and other residents. The lounge areas for the residents are very modern and give you a homely feel. I would highly recommend the Care Home to anyone looking for somewhere for their loved one to stay.
10 February 2026
Mum has spent time in three care homes over the last few years. We chose Alexandra Mill firstly due to its location and it was recently built. Our expectations for facilities (shop, cafe, meals, care) have all been met, with some staff members exceeding them. I feel confident that mum's physical and
most mental needs are well catered for. The extra activities to encourage residents to continue to learn, have fun and socialise are superb. There is always a positive, friendly atmosphere for both residents and loved ones who visit regularly.
30 January 2026
My mum as an end of life patient was brought to Alexandra Mill, where she passed peacefully. The nursing staff were lovely to us and they made this difficult time so much easier for us. They treated my mum with the utmost dignity and respect all the way through. Our family will always have fond
memories of every one of the staff who looked after mum for their compassion to us too.
27 January 2026
As a Housebound library volunteer I have visited 2 residents over the last few years, but one resident is a particular lady who I knew before she came to the home. Knowing where she came from previously I was so pleased with her room, care and general outlook. The place itself is outstanding for
accommodation; there are coffee bars that non residents can also use, there are activities on all the time, a hairdresser too. The staff are so good with their charges and are friendly and helpful to visitors too. The outside has lovely garden areas and all residents have large windows to see the trees and flowerbeds even from their bed. All in all a lovely place 10/10 from me.
09 December 2025
From the receptionist to the physios and every member of staff in between, the care was amazing. The care, the empathy and the dignity throughout my wife's stay was of the highest quality. Nothing was too much, and this was on all shifts. I was also treated with respect throughout by every member of
staff. I couldn't praise them enough.
24 October 2025
Mum stayed at Alexandra Mill for 4 weeks' respite to allow me to go on holiday. It is a lovely care home, well cared for and presented. Mum loved her room and soon made friends with fellow residents and all the staff. When I went to pick her up, she said, "I'm leaving already. I thought I was here
for a few more days." That speaks for itself. She will definitely be back for further respite. She particularly enjoyed the activity schedule and had great fun joining in.
26 September 2025
It can take time for your loved one to settle, even in the best homes like Alexandra Mill. It has taken a long time for my mum, who has dementia, to really settle, but with lots of encouragement from the caring staff she seems much happier and content. All the staff are friendly and welcoming to
everyone. My mum particularly likes the housekeeping staff, who are always very kind to her. She has been joining in the activities more, thanks to the lovely activities team who understand her and give her lots of support when she needs it. A lot of the staff have been at the home since mum first moved in, which is always a good sign in my opinion. There are some lovely communal areas to enjoy such as the cafe and garden.
09 September 2025
Friendly welcome from staff, always smiling, acknowledge resident even though not working on his unit, have time to speak to family if we have concerns.
Staff are always in uniform with name tags, every member of staff from kitchen, domestic and careers and nurse, entertainment staff all welcome us
and say hello to resident
22 August 2025
I am a Friend of a Resident, from my First visit, I have been very impressed with all the Staff I have met , how Professional and friendly they are, with other Residents and Visitors. The Staff always seem to put the interests and care of the Residents first, I have seen some of the activities
they arrange for the Residents , varied and entertaining. The Cafe area is clean and practical, Ideal for refreshments. Ideal for Family and Friends.
15 August 2025
It's a lovely accommodating home, staff are so pleasant and helpful, I recommend this place, always nice and clean. i love the activities they do and they have a little wish tree what they do and there's a game room, it's like a boutique hotel but with lovely helpful staff.
16 July 2025
All I ever wanted for my husband was care, cleanliness, kind consideration and respect! Alexandra Mill provides all of this. Along with dignity and empathy, not only for him but also for me whenever I visit. I have recommended it to absolutely everyone.
25 June 2025
From my first day, I have found all the staff very friendly, courteous, respectful, cheerful & keen to please. There is always a happy atmosphere to enjoy with a family feel. I have been able to make good friends among the staff, residents & visitors. The activities and entertainment are very
enjoyable.
16 May 2025
Mum has really come on while being here. The Alexandra Mill care home made some lovely new friends. Staff really take care of the residents. A lovely clean home. Management and staff excellent. Always some lovely activities going on for them.
20 February 2025
I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.
16 December 2024
We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful
attitude of all the staff which really makes it a special place.
09 December 2024
All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.
02 December 2024
As soon as you walk into Alexandra Mill you can see what a lovely place it is, with excellent modern facilities. The rooms are spacious, again with first-class modern amenities. The staff at all levels are so friendly, helpful and caring.
28 November 2024
Always treated with dignity. Staff are friendly and always try their best to help. The food seems good. Very clean in all areas, activities always available. Hairdresser and coffee shop on site are useful. Settle relatives when stressed. Overall a good place. Price is within all homes in the area of
similar standard.
25 November 2024
I am a 93-year-old lady who suffered a stroke in April which affected my mobility.
I spent 4 weeks of respite care at Alexandra Mill in October and enjoyed every minute. I felt very safe and well looked after by the staff, in lovely surroundings.
25 June 2024
Booked myself into Alexandra Mill for respite care as I am living on my own following an inguinal hernia repair at the hospital on Friday 31/5/24. It was the best decision I have made as the care was first-class and the staff from the manager down were professional and caring in their duties plus as
an added bonus very friendly. I would not hesitate to recommend this place to anyone after experiencing it first-hand and seeing how other guests were looked after.
Latest Reviews for Alexandra Mill
23 February 2026
My husband went into the Care Home in December 2025. He seems to have settled in well and the care and attention that the staff give to him is excellent. As all my husband's visitors have commented, it doesn't seem like a typical Care Home, more like a lovely hotel and it is the best that they,
and I, have ever seen. He has a lovely room overlooking a well kept garden area which hopefully he will be able to take advantage of once the better weather arrives! They have a fantastic range of activities twice a day, every day, and this is such an important part of my husband's well being. My husband has to have a pureed diet due to his health needs but it is always freshly made and well presented. There is also a cafe area which is great for socialising in with visitors and other residents. The lounge areas for the residents are very modern and give you a homely feel. I would highly recommend the Care Home to anyone looking for somewhere for their loved one to stay.
10 February 2026
Mum has spent time in three care homes over the last few years. We chose Alexandra Mill firstly due to its location and it was recently built. Our expectations for facilities (shop, cafe, meals, care) have all been met, with some staff members exceeding them. I feel confident that mum's physical and
most mental needs are well catered for. The extra activities to encourage residents to continue to learn, have fun and socialise are superb. There is always a positive, friendly atmosphere for both residents and loved ones who visit regularly.
30 January 2026
My mum as an end of life patient was brought to Alexandra Mill, where she passed peacefully. The nursing staff were lovely to us and they made this difficult time so much easier for us. They treated my mum with the utmost dignity and respect all the way through. Our family will always have fond
memories of every one of the staff who looked after mum for their compassion to us too.
27 January 2026
As a Housebound library volunteer I have visited 2 residents over the last few years, but one resident is a particular lady who I knew before she came to the home. Knowing where she came from previously I was so pleased with her room, care and general outlook. The place itself is outstanding for
accommodation; there are coffee bars that non residents can also use, there are activities on all the time, a hairdresser too. The staff are so good with their charges and are friendly and helpful to visitors too. The outside has lovely garden areas and all residents have large windows to see the trees and flowerbeds even from their bed. All in all a lovely place 10/10 from me.
09 December 2025
From the receptionist to the physios and every member of staff in between, the care was amazing. The care, the empathy and the dignity throughout my wife's stay was of the highest quality. Nothing was too much, and this was on all shifts. I was also treated with respect throughout by every member of
staff. I couldn't praise them enough.
24 October 2025
Mum stayed at Alexandra Mill for 4 weeks' respite to allow me to go on holiday. It is a lovely care home, well cared for and presented. Mum loved her room and soon made friends with fellow residents and all the staff. When I went to pick her up, she said, "I'm leaving already. I thought I was here
for a few more days." That speaks for itself. She will definitely be back for further respite. She particularly enjoyed the activity schedule and had great fun joining in.
26 September 2025
It can take time for your loved one to settle, even in the best homes like Alexandra Mill. It has taken a long time for my mum, who has dementia, to really settle, but with lots of encouragement from the caring staff she seems much happier and content. All the staff are friendly and welcoming to
everyone. My mum particularly likes the housekeeping staff, who are always very kind to her. She has been joining in the activities more, thanks to the lovely activities team who understand her and give her lots of support when she needs it. A lot of the staff have been at the home since mum first moved in, which is always a good sign in my opinion. There are some lovely communal areas to enjoy such as the cafe and garden.
09 September 2025
Friendly welcome from staff, always smiling, acknowledge resident even though not working on his unit, have time to speak to family if we have concerns.
Staff are always in uniform with name tags, every member of staff from kitchen, domestic and careers and nurse, entertainment staff all welcome us
and say hello to resident
22 August 2025
I am a Friend of a Resident, from my First visit, I have been very impressed with all the Staff I have met , how Professional and friendly they are, with other Residents and Visitors. The Staff always seem to put the interests and care of the Residents first, I have seen some of the activities
they arrange for the Residents , varied and entertaining. The Cafe area is clean and practical, Ideal for refreshments. Ideal for Family and Friends.
15 August 2025
It's a lovely accommodating home, staff are so pleasant and helpful, I recommend this place, always nice and clean. i love the activities they do and they have a little wish tree what they do and there's a game room, it's like a boutique hotel but with lovely helpful staff.
16 July 2025
All I ever wanted for my husband was care, cleanliness, kind consideration and respect! Alexandra Mill provides all of this. Along with dignity and empathy, not only for him but also for me whenever I visit. I have recommended it to absolutely everyone.
25 June 2025
From my first day, I have found all the staff very friendly, courteous, respectful, cheerful & keen to please. There is always a happy atmosphere to enjoy with a family feel. I have been able to make good friends among the staff, residents & visitors. The activities and entertainment are very
enjoyable.
16 May 2025
Mum has really come on while being here. The Alexandra Mill care home made some lovely new friends. Staff really take care of the residents. A lovely clean home. Management and staff excellent. Always some lovely activities going on for them.
20 February 2025
I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.
16 December 2024
We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful
attitude of all the staff which really makes it a special place.
09 December 2024
All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.
02 December 2024
As soon as you walk into Alexandra Mill you can see what a lovely place it is, with excellent modern facilities. The rooms are spacious, again with first-class modern amenities. The staff at all levels are so friendly, helpful and caring.
28 November 2024
Always treated with dignity. Staff are friendly and always try their best to help. The food seems good. Very clean in all areas, activities always available. Hairdresser and coffee shop on site are useful. Settle relatives when stressed. Overall a good place. Price is within all homes in the area of
similar standard.
25 November 2024
I am a 93-year-old lady who suffered a stroke in April which affected my mobility.
I spent 4 weeks of respite care at Alexandra Mill in October and enjoyed every minute. I felt very safe and well looked after by the staff, in lovely surroundings.
25 June 2024
Booked myself into Alexandra Mill for respite care as I am living on my own following an inguinal hernia repair at the hospital on Friday 31/5/24. It was the best decision I have made as the care was first-class and the staff from the manager down were professional and caring in their duties plus as
an added bonus very friendly. I would not hesitate to recommend this place to anyone after experiencing it first-hand and seeing how other guests were looked after.