Alexandra Mill

356 Crewe Road, Shavington, Crewe CW2 5AD
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9.9 37 Reviews
  • Alexandra Mill, Crewe
Alexandra Mill in Shavington encompasses everything the organisation has learnt from listening to current residents and families.

With 72 beautifully decorated bedrooms spanning across two floors and a whole host of amenities, the home is designed to bring people together and provide for a wide range of care types including residential care, nursing care, respite care and dementia care.

The team at Alexandra Mill understand that arranging care for a loved one is a difficult and uncertain time, so they offer a transparent and refreshing approach. Every resident is an individual, and at Alexandra Mill they are committed to treating people as such. Unique personal care plans are put in place to ensure each resident’s specific needs are met. They provide the customised, quality and professional care residents deserve - tailored to suit the individual, not the Company or Staff.

At Anavo, the aim is to provide people with the opportunity to grow, to enable each resident to maximise their abilities, stay active and engaged, continue enjoying their passions and retain their independence for as long as possible.

What makes Anavo different? Alexandra Mill is founded on positive relationships. Between residents, their families, the amazing team and the local community. There are so many people who contribute to making a safe and happy home where everyone is welcome.

Alexandra Mill care home is committed to making sure everyone has a sense of meaning. Giving people choices can be hugely beneficial to creating a healthy lifestyle and positive personal outlook. Whether that’s a resident wanting to try something new, or a team member hoping to progress in their career, they’ll always do what they can to make a positive impact.
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Care Provided by Alexandra Mill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1665
  • Self-Funded Residential Dementia Care: £1550 – £1665
  • Self-Funded Nursing Care: £1550 – £2000
  • RESPITE Self-Funded Residential Care: £1850 – £1950
  • RESPITE Self-Funded Residential Dementia Care: £1850 – £1950
  • RESPITE Self-Funded Nursing Care: £1850 – £2000

All inclusive fee - from £1450pw includes:


> One Physio consultation with Anavo's appointed private physiotherapist
> Podiatrist appointment every 8 weeks with Anavo's appointed private podiatrist for general footcare
> A hair salon appointment every 6 weeks with Anavo's appointed hairdresser at the Alexandra Mill salon
> Newspapers available daily in communal areas
> One annual booking of Alexandra Mill's Private Dining Room with Afternoon Tea included for four people, on your Birthday or a Special Anniversary
> All Care, Laundry, Activities & Entertainment, Breakfast, Three course Lunch, Three course Dinner, Snacks-Tea & Coffee & Housekeeping

These prices are only a guideline, please contact Alexandra Mill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Stephanie Sheer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Plenty of free parking available

Alexandra Mill Reviews (37)

9.9

Alexandra Mill has a Review Score of 9.9 (9.889) out of 10, based on 35 reviews in the last 2 years.
Over all time Alexandra Mill has 37 reviews.

Overall Experience
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Date Published
  • 37
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Reviewer Connection to Alexandra Mill
  • 11
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Total of 37, showing 1-20
Review from N T (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It can take time for your loved one to settle, even in the best homes like Alexandra Mill. It has taken a long time for my mum, who has dementia, to really settle, but with lots of encouragement from the caring staff she seems much happier and content. All the staff are friendly and welcoming to everyone.
My mum particularly likes the housekeeping staff, who are always very kind to her. She has been joining in the activities more, thanks to the lovely activities team who understand her and give her lots of support when she needs it. A lot of the staff have been at the home since mum first moved in, which is always a good sign in my opinion. There are some lovely communal areas to enjoy such as the cafe and garden.
Reply from Stephanie Sheer, General Manager at Alexandra Mill

Thank you for taking the time to write a review, we are very grateful. We really do appreciate your comments regarding the Kindness and friendliness of Staff at the home. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from S F (Daughter-in-law of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly welcome from staff, always smiling, acknowledge resident even though not working on his unit, have time to speak to family if we have concerns.
Staff are always in uniform with name tags, every member of staff from kitchen, domestic and careers and nurse, entertainment staff all welcome us
and say hello to resident
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra Mill

Thank you for taking the time to write a review, we are truly grateful. We appreciate your comments regarding the friendliness of the Staff Team at the home. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from C E (Friend of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a Friend of a Resident, from my First visit, I have been very impressed with all the Staff I have met , how Professional and friendly they are, with other Residents and Visitors. The Staff always seem to put the interests and care of the Residents first, I have seen some of the activities they
arrange for the Residents , varied and entertaining. The Cafe area is clean and practical, Ideal for refreshments. Ideal for Family and Friends.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra Mill

Thank you for taking the time to write a review, we are very grateful. We really do appreciate your comments regarding the professionalism and friendliness of Staff at the home. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Eleanor H (Power of Attorney of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a lovely accommodating home, staff are so pleasant and helpful, I recommend this place, always nice and clean. i love the activities they do and they have a little wish tree what they do and there's a game room, it's like a boutique hotel but with lovely helpful staff.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra Mill

Thank you for taking the time to write a review, we are truly grateful. We also appreciate your commendations regarding the Activities department and their drive and efforts to 'grant wishes' to everyone - these activities are in addition to and outside of the planned monthly and weekly activities, the wishing tree is a huge success & we thank you for commenting on this. The staff team work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Shorveen W (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I ever wanted for my husband was care, cleanliness, kind consideration and respect! Alexandra Mill provides all of this. Along with dignity and empathy, not only for him but also for me whenever I visit. I have recommended it to absolutely everyone.
Reply from Stephanie Sheer, General Manager at Alexandra Mill

Thank you for your positive comments about our helpful friendly kind staff, the home's facilities and the cleanliness. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. Thankyou

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Review from D L (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first day, I have found all the staff very friendly, courteous, respectful, cheerful & keen to please. There is always a happy atmosphere to enjoy with a family feel. I have been able to make good friends among the staff, residents & visitors. The activities and entertainment are very enjoyable.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra Mill

Thank you for taking the time to write a review. The staff team work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. (Name: Rachel Magenheimer Email: alexandramill.rem@anavogroup.com Position: Resident Experience Manager)

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Review from Carole P (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has really come on while being here. The Alexandra Mill care home made some lovely new friends. Staff really take care of the residents. A lovely clean home. Management and staff excellent. Always some lovely activities going on for them.
Reply from Stephanie Sheer, Home Manager at Alexandra Mill

Thank you for your positive comments about our caring, friendly and respectful staff team. We are so happy that Mum has settled so well and is enjoying our fantastic range of engaging activities. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from H H (Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your encouraging feedback regarding your personal experience at Alexandra Mill. The staff team work hard to deliver high standards of quality care at all times. We are so pleased that your experience has been a positive one. I will pass your comments on to the team. We value every review as this helps us to improve our service where required.

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Review from Ann D (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful attitude
of all the staff which really makes it a special place.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our caring, friendly and respectful staff. We are so happy that Mum has settled so well and is content. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Gill B (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you kindly for taking the time to write a review. We appreciate your positive comments and high regard for our staff and the service. The team works hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from B S (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Alexandra Mill you can see what a lovely place it is, with excellent modern facilities. The rooms are spacious, again with first-class modern amenities. The staff at all levels are so friendly, helpful and caring.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our helpful friendly staff and the home's facilities. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from A V (Resident) assisted by family/friend published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always treated with dignity. Staff are friendly and always try their best to help. The food seems good. Very clean in all areas, activities always available. Hairdresser and coffee shop on site are useful. Settle relatives when stressed. Overall a good place. Price is within all homes in the area of
similar standard.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. We are so pleased that your experiences are all positive ones. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from B W (Respite Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a 93-year-old lady who suffered a stroke in April which affected my mobility.
I spent 4 weeks of respite care at Alexandra Mill in October and enjoyed every minute. I felt very safe and well looked after by the staff, in lovely surroundings.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your kind review and positive comments regarding the care you received and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from David J (Respite Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Booked myself into Alexandra Mill for respite care as I am living on my own following an inguinal hernia repair at the hospital on Friday 31/5/24. It was the best decision I have made as the care was first-class and the staff from the manager down were professional and caring in their duties plus as
an added bonus very friendly. I would not hesitate to recommend this place to anyone after experiencing it first-hand and seeing how other guests were looked after.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments and support for the home regarding your speedy post-surgery recovery with an Anavo Group care home which was provided in this instance at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for taking the time to write a review. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from M W (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very clean. The staff are very friendly and helpful. They have a very good activities program to help stimulate the residents.
Like most care homes, sometimes they seem to be short-staffed, but everyone helps out to see to the resident's care.
The home security is good and garden areas
are very well maintained.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to review your experience at Alexandra Mill. The staff team all work hard to deliver quality care at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Anne H (Daughter-in-law of Resident) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our stay may have only been brief but my goodness what a team. Every single person we came across treated our loved one with respect, dignity and compassion.
Your kindness to all of us as a family was second to none.
We thank you all from the bottom of our hearts for making a sad journey bearable.
Even to your last mark of respect as "we" left the building you lined up to say goodbye.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from G H (Son of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first walked into Alexandra Mill I thought it was too good to be true. The friendliness of the staff, nothing seems to be too much trouble. They keep me well-informed of my mother's health and needs.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to share your experience at Alexandra Mill with a five-star review and positive comments. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Cynthia Y (Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am now 90 years old and have had a fall in 2023 and a couple of occasions had to go into hospital. On my discharge I have been into Alexandra Mill thrice.
I am always welcomed back and given excellent attention to my needs and enabling me to walk again with my frame.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

It has been our pleasure to welcome you to the home each time and to assist your recovery. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Anne M (Wife of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was necessary for my husband who has both Dementia and Parkinson’s, to be looked after in care while I recovered from a hip replacement operation. The Alexandra Mill provided not only excellent physical care but within a kind, respectful, and homely environment. The daily routine of activities and
friendly interaction with staff and other clients, coupled with excellent food and clean and comfortable surroundings made the whole experience enjoyable and stress-free for him. This, in turn, gave me peace of mind during my recovery. I have not hesitated in booking further respite for him later in the year and feel fortunate that we have found such an excellent care home.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your support for the home and your positive comments regarding activities, food, care, and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for highlighting this. We are all looking forward to seeing you both again soon. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. (Email: alexandramill.rem@anavogroup.com Position: Resident Experience Manager)

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Review from Ann R (Partner of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our review was very informative and covered all aspects of care for my partner. His needs both social and medical are being addressed and met to a high standard. It is a pleasure to visit such a welcoming environment and know he is well cared for.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are delighted that your partner is feeling well cared for and enjoying the environment. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alexandra Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Alexandra Mill is calculated as follows: ( (378 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 415 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra Mill is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 hours ago

Beds available for General Nursing & Residential

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Awards / Recognitions (1)

Meet the Team (1)

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Stephanie Sheer

Job Title: General Manager Joined: 2023

Stephanie is employed by Anavo Group as the Registered Manager for Alexandra Mill. Stephanie has a wealth of experience. She has worked in health and social Care for 14 years in varying different roles. She started her career as a care assistant in 2011, completed her nurse training in 2016, worked in leadership roles such as clinical lead and deputy manager finally progressing into a home manager in 2020. Stephanie has always been very passionate about care provision and has worked right through the ranks to have great insight into how challenging care can be. Stephanie has a very thorough knowledge and understanding of the Fundamental Standards from the Care Quality Commission, Safeguarding Adults and many local authorities contracting teams.

Frequently Asked Questions about Alexandra Mill

What types of Care is Alexandra Mill registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra Mill have?

There are 72 Single Rooms.

What are the Facilities & Services at Alexandra Mill?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Mill to the centre of Crewe?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Mill to verify any information. View our terms and conditions. Alexandra Mill has an Enhanced Service - more info.