Alexandra Mill

356 Crewe Road, Shavington, Crewe CW2 5AD
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9.9 37 Reviews
  • Alexandra Mill, Crewe
Alexandra Mill in Shavington encompasses everything the organisation has learnt from listening to current residents and families.

With 72 beautifully decorated bedrooms spanning across two floors and a whole host of amenities, the home is designed to bring people together and provide for a wide range of care types including residential care, nursing care, respite care and dementia care.

The team at Alexandra Mill understand that arranging care for a loved one is a difficult and uncertain time, so they offer a transparent and refreshing approach. Every resident is an individual, and at Alexandra Mill they are committed to treating people as such. Unique personal care plans are put in place to ensure each resident’s specific needs are met. They provide the customised, quality and professional care residents deserve - tailored to suit the individual, not the Company or Staff.

At Anavo, the aim is to provide people with the opportunity to grow, to enable each resident to maximise their abilities, stay active and engaged, continue enjoying their passions and retain their independence for as long as possible.

What makes Anavo different? Alexandra Mill is founded on positive relationships. Between residents, their families, the amazing team and the local community. There are so many people who contribute to making a safe and happy home where everyone is welcome.

Alexandra Mill care home is committed to making sure everyone has a sense of meaning. Giving people choices can be hugely beneficial to creating a healthy lifestyle and positive personal outlook. Whether that’s a resident wanting to try something new, or a team member hoping to progress in their career, they’ll always do what they can to make a positive impact.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1665
  • Self-Funded Residential Dementia Care: £1550 – £1665
  • Self-Funded Nursing Care: £1550 – £2000
  • RESPITE Self-Funded Residential Care: £1850 – £1950
  • RESPITE Self-Funded Residential Dementia Care: £1850 – £1950
  • RESPITE Self-Funded Nursing Care: £1850 – £2000

All inclusive fee - from £1450pw includes:


> One Physio consultation with Anavo's appointed private physiotherapist
> Podiatrist appointment every 8 weeks with Anavo's appointed private podiatrist for general footcare
> A hair salon appointment every 6 weeks with Anavo's appointed hairdresser at the Alexandra Mill salon
> Newspapers available daily in communal areas
> One annual booking of Alexandra Mill's Private Dining Room with Afternoon Tea included for four people, on your Birthday or a Special Anniversary
> All Care, Laundry, Activities & Entertainment, Breakfast, Three course Lunch, Three course Dinner, Snacks-Tea & Coffee & Housekeeping

These prices are only a guideline, please contact Alexandra Mill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Stephanie Sheer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Plenty of free parking available

Alexandra Mill Reviews (37)

9.9

Alexandra Mill has a Review Score of 9.9 (9.889) out of 10, based on 35 reviews in the last 2 years.
Over all time Alexandra Mill has 37 reviews.

Overall Experience
  • 35
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Date Published
  • 37
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  • 35
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Reviewer Connection to Alexandra Mill
  • 11
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Total of 37, showing 21-37
Review from C B (Wife of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra Mill Care Home is welcoming with a happy friendly atmosphere and plenty of activities to join in, the care is first-rate with each individual resident's needs and wishes willingly catered for. Highly recommend.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the atmosphere and environment at Alexandra Mill. The staff team work hard to deliver high standards of quality care, a broad range of activities and various levels of preferred social engagement at all times. Your review is very much appreciated, we are delighted that your experience has been so very positive. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Teresa G (Respite Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived I came in the front door. The decoration and furnishing are wow, better than a five-star hotel. My room was large and airy with a window from the floor to ceiling with a good outlook. The bathroom is ensuite with a shower you can sit down in. Staff and management are like part of
the family. Willing to help me as I am unable to walk. I have to use the hoist which enables me to be put in a wheelchair, bed and toilet. They have facilities like a hair salon, games room, IT room, cinema room and a library. The food is excellent and I can't fault anything. This would be my first choice for any member of my family. Thank you.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the environment and care at Alexandra Mill. The staff team work hard to deliver high standards of quality care and nutritious food at all times. Your review is very much appreciated, we are delighted that your experience is a positive one. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Keith S (Husband of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a diagnosis of untreatable multiple organ failure in August 2023, my wife was placed under end-of-life palliative care and spent her last months in Alexandra Mill Care Home. The care and compassion she received were exemplary and I cannot thank the management and staff enough for what they
did, even putting up with my odd and often extended visiting hours together with my poor fashion sense!
This is a well-managed and ultra-professional care home, well-equipped with a high standard of comfort for residents and visitors.
The business model for the care home has been well thought through, the building and surrounds are modern and well cared for (though if I venture a little criticism, double bank car parks are never very satisfactory but that's the retired town planner in me).
My greatest thanks must go to the management and staff, both nursing and domestic for what they did in my wife's last months, nothing was too much trouble. It was a privilege to meet them every day and I shall miss the care and compassion they extended to my wife and our family. They have my unreserved thanks and admiration for what they did for us.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your very kind words, continued support for the home and for your positive comments regarding Alexandra Mill. The staff team all work hard to deliver high standards of quality care at all times and we would like to thank you for highlighting this. It has been our pleasure to know you and to care for your wife. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Kevin H (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Dad suffered a stroke last year, he eventually ended up in an unsuitable care home for several weeks. Since Dad moved into Alexander Mill, he has been much happier and content, and his mobility has improved. Though he suffers from mild dementia this is no longer a concern to us as the care he
is receiving is excellent. All the staff make an effort to communicate with him even if they are just passing on their way to see another resident. He is always saying how well they look after him and how nice the staff are. He is also very happy with the choice and quality of the food. Nothing seems to be too much trouble for the staff. The entertainment and therapy sessions are also excellent and well-organised.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are delighted that your father is happy and that his health has improved.
I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Paul D (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra Mill is like no other care home! At 93 and following a series of falls and a spell in hospital, my father made the decision that he needed help with day-to-day living. After a not-so-satisfactory time in another local home, Alexandra Mill opened, and my father and I went to investigate. The
resident experience manager was first-class and extremely welcoming. The senior nurse interviewed my father, and he was accepted! He took up residence and has never looked back. All staff are very friendly and welcoming. Nothing is too much trouble. When I visit, I am always greeted and am part of the family. The manager has answered all my questions. Would highly recommend!
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard together to deliver high standards of quality care at all times. Your feedback is very much appreciated, and we are so pleased that your father is happy here, has settled by making new friends and is enjoying the various activities and events. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from D C (Daughter of Resident) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Alexandra Mill in November 2023. Since being in the home, she has become more outgoing and joins in regularly with activities. She has commented that the staff are excellent and nothing is too much trouble. From a family point of view, we are very impressed with Alexandra Mill and
the standard of care that Mum has received.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are so pleased that your mother is happy, making connections and enjoying the various activities and events. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Sue K (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having just experienced Dad’s first care plan review we couldn’t be happier with the quality of care and support that Dad is receiving.
The depth and extent of the discussion were highly valuable and demonstrated the superb nature of the care that Dad is receiving.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the high quality of Dad's care. The staff team work hard to deliver high standards of quality care at all times. Your review is very much appreciated, we are delighted that your experience is a positive one. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from T G (Daughter-in-law of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law absolutely loves living at Alexandra Mill. He's the happiest I have ever seen him. He loves everything about it, the friendships, the activities, the staff and food. He is treated extremely well with dignity and respect and he is no longer lonely.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are thrilled that your father-in-law is happy, making friends and enjoying Chef's menus. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Claire M (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Alexandra Mill Care Home as she has dementia. She is doing extremely well and the care, interaction and stimulation she has already received has transformed her! Yes, she still has medical needs, but part of the old mum is back. We are so delighted and the relief we feel
as a family is beyond words. The staff are exceptional, special mention to the staff, their professionalism and kindness has been amazing. There are so many members of staff we would like to thank including kitchen, restaurant, nursing team, care team and the Home Manager also. All have been amazing and approachable.
Mum went in withdrawn, hard of hearing along with a host of other issues, this is no longer the case! Her hearing has actually improved. This is largely due to stimulation and interaction. She looks so much better also. Well done to the whole team, thank you so much.
Reply from Bev Oliver, Commissioning Manager at Alexandra Mill

Thank you for your positive review, it is a pleasure to be able to care for your mum.

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Review from S L (Son of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved to Alexandra Mill Care Home as she has dementia and can no longer live independently.
Alexandra Mill has already transformed things for her and our family with the excellent care that is provided. The facilities, food and staff are all first-rate.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home, the excellent care and staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are thrilled that you are experiencing a transformation for Mum. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from Carol L (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was moved from a care home owing to her needs requiring nursing care. I can not put into words how my mum has changed in herself with the wonderful care she is now receiving at Alexandra Mill Care Home. She is 98 years old and to see the improvement with the pain she was suffering is truly amazing.
In her own words, she told me "They are making my legs better". Keep up the good work to all the staff at Alexandra Mill.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our home, the care and staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated and I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review from S G (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in here at the beginning of September as she was diagnosed with dementia after a heart attack in July. It has been a lovely start to her time in a care home.
Everything from the beginning has been wonderful, the introduction, the help, the advice, all the staff, the lovely building and
all the support given to me.
Mum has been looked after very well and nothing is too much trouble. There is always something going on, which for residents who require stimulation this is excellent and one of the reasons I chose this home.
It offers so much more than other care homes and personally I find the whole place like a hotel.
Compared to the cost of other homes this is excellent value for money.
I would highly recommend this home to anyone needing these services.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are so pleased that you are all happy. Your feedback is very much appreciated and I will pass your comments on to the team.

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Review from Grace D (Great Great-Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really impressed, very modern facilities, very accessible for anyone. The staff were amazing and absolutely lovely really talkative and got on with everyone. They really look after the people in the home with amazing care. They put on a lovely event for a birthday. The food provided was amazing,
felt like you were at a really posh restaurant. Nothing to fault I really enjoyed my day and experience visiting. The atmosphere was lovely. Would really recommend it to anyone looking for a care home.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

We are delighted that you enjoyed your visit to the birthday event. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated and I will pass your comments on to the team.

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Review from Jayne C (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to Alexandra Mill for palliative care following time in hospital and a bad experience in a previous care home.
He sadly passed away on Tuesday. The standard of nursing care at Alexandra Mill is excellent. I cannot thank all the staff enough for their kindness not only to my dad but also
to us as a family. It is a great comfort to know that he was cared for with such dignity at the end.
It makes such a difference to know that Dad's final days were comfortable and without distress and words do not cover how grateful we are to all the staff there, with special thanks to the manager.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Please accept our deepest sympathy. Thank you for taking the time to share your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated and I will pass your comments on to the team.

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Review from Roy C (Son of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care for my father on palliative care, the staff are caring, considerate.
Would highly recommend if you are looking for care for a family member. It feels like a home from home. We moved Dad here from a different home and this place is head and shoulders above that.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated and I will pass your comments on to the team.

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Review from C P (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident for just over two weeks and the difference in him is unbelievable. He is so much happier, looks healthier and tells me every time I go that he is the happiest man around. He loves the food and that the fact he can choose his meals. His personal care is great, he is having
his teeth brushed every day (he didn’t at his old place) and has had showers and even a bath (again, none of this at his old care home). He’s been out of his bed in a chair and been taken into the garden and day room (his old care home got him out once in ten months) just such a lovely, caring home and the staff seem truly happy in their role which then reflects in the care given to residents and the time spent with them. Thank you so much, it helps us, as a family, knowing he’s well cared for and happy.
Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

We are so pleased to know that you are all happy. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C B (Grandson of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic start for my grandad in his new home. Thank you to staff. Please keep up the care. He’s so happy.


Key points for him is the regular hygiene (teeth, showers) friendly staff, temperature of room. Food. He’s a happy man. Thanks

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alexandra Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Alexandra Mill is calculated as follows: ( (378 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 415 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra Mill is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Sep 2025

Beds available for General Nursing & Residential

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Awards / Recognitions (1)

Meet the Team (1)

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Stephanie Sheer

Job Title: General Manager Joined: 2023

Stephanie is employed by Anavo Group as the Registered Manager for Alexandra Mill. Stephanie has a wealth of experience. She has worked in health and social Care for 14 years in varying different roles. She started her career as a care assistant in 2011, completed her nurse training in 2016, worked in leadership roles such as clinical lead and deputy manager finally progressing into a home manager in 2020. Stephanie has always been very passionate about care provision and has worked right through the ranks to have great insight into how challenging care can be. Stephanie has a very thorough knowledge and understanding of the Fundamental Standards from the Care Quality Commission, Safeguarding Adults and many local authorities contracting teams.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Mill to verify any information. View our terms and conditions. Alexandra Mill has an Enhanced Service - more info.