Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Acer Mews

stars
stars 13 May 2025
It was nice to see mum relaxing watching tv with the staff today; mum was comfy and loving the fact the staff was sat with her keeping her safe and calm, Thanks to all staff, who are always helpful make you feel welcome and friendly nothing is to much trouble, and always a cup of coffee and biscuits offered on arrival.
Review from Sue B (Daughter of Resident/Service User)
stars
stars 29 April 2025
My Partner has been a service user at Acer Mews since June 2024, his physical and emotional needs have been met by staff to an impeccable standard. The staff have always been extremely helpful, caring and professional when I have visited. A lot of thought is always put into activities and presents for each service user not only did my partner receive some lovely Christmas presents from all the staff, but more recently received a gorgeous bag of chocolate and sweet goodies for Easter.
Review from E M (Partner of Resident/Service User)
stars
stars 07 October 2024
My friend has nothing but praise for Acer Mews. From the care he receives to the food. He has not been outside for years and now gets out in the garden regularly. He can also now get to the other rooms.
Review from D M (Friend of Resident/Service User)
stars
stars 30 September 2024
During the time my relative has been in the home, he has not received quality care delivered with compassion and dignity. The specialist care required and the care plan from the local authority have not been followed and further interventions have been required as a direct result of Acer Mews. A formal complaint has been made to the CQC which is currently investigating. This home has only been open since March 2024.
Review from K T (Daughter of Resident/Service User)