Acer Mews

Holden Street, Ashton-under-Lyne OL6 9JF
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8.0 4 Reviews
  • Acer Mews, Ashton-under-Lyne
Acer Mews supports adults living with complex mental health needs, neuro-disabilities and physical disabilities.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

The home provides complex nursing care from a team of trained Registered Nurses and Health Care Assistants.

It also has an in-house Therapy Team and residents have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Acer Mews isn’t your typical residential care home or supported living service. It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers.

For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern, tracheostomies, ventilators and PEG feeding tubes.

Acer Mews has 28 large bedrooms, each with an en-suite, across two fourteen-bed communities. This provides a homely and supportive environment that’s more responsive to people’s needs.

Residents can personalise their bedroom if they wish.

The home also has communal dining and living spaces, as well as an activities hub, sensory bathroom and large accessible garden.

At Acer Mews, daily life is all about choice. Activities are personalised to people’s interests, hobbies and goals.

They focus on encouraging people to continue to do the things they enjoy, and enabling them to learn, volunteer and find new hobbies too if they wish.

The home has great community connections so people can remain part of their local area.

The home has an open-door policy and welcomes involvement from family and friends.
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dan Bremner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on mealtimes.

Parking

  • The home has free onsite parking.

Acer Mews Reviews (4)

8.0

Acer Mews has a Review Score of 8.0 (8.030) out of 10, based on 4 reviews in the last 2 years.
Over all time Acer Mews has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 1
  • 0
Date Published
  • 4
  • 2
  • 4
  • 4
  • 0
Reviewer Connection to Acer Mews
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Sue B (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was nice to see mum relaxing watching tv with the staff today; mum was comfy and loving the fact the staff was sat with her keeping her safe and calm,
Thanks to all staff, who are always helpful make you feel welcome and friendly nothing is to much trouble, and always a cup of coffee and biscuits
offered on arrival.
Reply from Amy Preston, Marketing and Design Officer at Acer Mews

Thanks so much for your kind words. We're so happy to hear that your mum is happy and comfortable in her home. We'll share your feedback with the team at Acer Mews!

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Review from E M (Partner of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Partner has been a service user at Acer Mews since June 2024, his physical and emotional needs have been met by staff to an impeccable standard. The staff have always been extremely helpful, caring and professional when I have visited. A lot of thought is always put into activities and presents
for each service user not only did my partner receive some lovely Christmas presents from all the staff, but more recently received a gorgeous bag of chocolate and sweet goodies for Easter.
Reply from Jenna Wood, Marketing Manager at Acer Mews

Thank you for your feedback. We're really pleased to hear that you've had positive experiences during your visits to Acer Mews. We'll share your kind comments with the team - they'll be thrilled.

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Review from D M (Friend of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has nothing but praise for Acer Mews.
From the care he receives to the food.
He has not been outside for years and now gets out in the garden regularly.
He can also now get to the other rooms.
Reply from Jo Hemmingway, Marketing and Communications Officer at Acer Mews

Thank you for taking the time to leave a review. It's great to hear that your friend is singing praises for Acer Mews and that the team are supporting him to go outside. We'll make sure your kind words are passed on to the team.

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Review from K T (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
During the time my relative has been in the home, he has not received quality care delivered with compassion and dignity. The specialist care required and the care plan from the local authority have not been followed and further interventions have been required as a direct result of Acer Mews. A formal
complaint has been made to the CQC which is currently investigating. This home has only been open since March 2024.
  • Facilities
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  • Value for Money
Current Review Score: 8.0 (8.030)

Overview of Review Score

The Review Score of 8.0 (8.030) out of 10 for Acer Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.244 for Acer Mews is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 45 Ratings = 4.244
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.786 Points relating to the number of positive Reviews for Acer Mews is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 3 Positive Reviews ÷ 5.6 = 0.536
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Dan Bremner

Job Title: Home Manager

Hi, I’m Dan and I’m the Home Manager at Acer Mews in Ashton-under-Lyne.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Acer Mews. However, I am most excited about sharing successes (big and small) with everyone who is a part of Acer Mews - we have an exciting journey ahead of us!

Frequently Asked Questions about Acer Mews

What types of Care is Acer Mews registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acer Mews have?

There are 28 Single Rooms.

What are the Facilities & Services at Acer Mews?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acer Mews to the centre of Ashton-under-Lyne?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acer Mews to verify any information. View our terms and conditions. Acer Mews has an Enhanced Service - more info.